Telecommunications

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Telecommunications

  1. 1. Mahindra Satyam’sTelecommunications Practice
  2. 2. BUSINESSLANDSCAPE Increased Complexitydue to multi-geooperations, wide range oforder scope, productproliferation & bundling
  3. 3. BUSINESSLANDSCAPE Continuous introductionof new products/services
  4. 4. BUSINESSLANDSCAPE Continued focus onoperational costs
  5. 5. BUSINESSLANDSCAPE Tougher regulatorycompliance
  6. 6. BUSINESSLANDSCAPE Increased relevance forsocial media as acustomer feedback forum
  7. 7. TOPCHALLENGESFOR TELECOMFIRMS How to adapt to new falloutscenarios & categories? How to minimize revenueleakages & delays? How to reduce customer churnand increase retention? How to maximize the customerlifetime value? How to leverage and adopt socialmedia intelligence into decisionmaking process?
  8. 8. INCREASEDCOMPLEXITYCONTINUOUSINTRODUCTION OFNEW PRODUCT &SERVICESSTRICTERREGULATORYCOMPLIANCEFOCUS ONOPERATIONAL COSTINCREASINGRELEVANE OF SOCIALMEDIAOUR APPROACH - SOLUTIONSOrder ManagementSolution with first customertouch point with a configurableand streamlined workflow thathelps to achieve productivitygains through faster deployment
  9. 9. OUR APPROACH - SOLUTIONSSimplify order resolution processby attacking operational painpoints and effectively reducingaverage handling timeRetail Order FalloutINCREASEDCOMPLEXITYCONTINUOUSINTRODUCTION OFNEW PRODUCT &SERVICESSTRICTERREGULATORYCOMPLIANCEFOCUS ONOPERATIONAL COSTINCREASINGRELEVANE OF SOCIALMEDIA
  10. 10. OUR APPROACH - SOLUTIONSA comprehensive frameworkusing the Pega Platform asthe Engagement platformintegrated to leading NLPand analytics tool.Social Media for aSmarter EnterpriseINCREASEDCOMPLEXITYCONTINUOUSINTRODUCTION OFNEW PRODUCT &SERVICESSTRICTERREGULATORYCOMPLIANCEFOCUS ONOPERATIONAL COSTINCREASINGRELEVANE OF SOCIALMEDIA
  11. 11. OUR APPROACH - SOLUTIONSEnsure relevant customerexperiences by combining bothmobile and offline purchase datato provide a unified view ofconsumersLocation basedIntelligent MobilitySolutionINCREASEDCOMPLEXITYCONTINUOUSINTRODUCTION OFNEW PRODUCT &SERVICESSTRICTERREGULATORYCOMPLIANCEFOCUS ONOPERATIONAL COSTINCREASINGRELEVANE OF SOCIALMEDIA
  12. 12. OUR APPROACH - SOLUTIONSEnables multichannel customerexperience through Pega’s DecisionManagement capabilitiesDecision ManagementINCREASEDCOMPLEXITYCONTINUOUSINTRODUCTION OFNEW PRODUCT &SERVICESSTRICTERREGULATORYCOMPLIANCEFOCUS ONOPERATIONAL COSTINCREASINGRELEVANE OF SOCIALMEDIA
  13. 13. OUR APPROACH - SOLUTIONSExtend your SAP/ERP/Legacysystems for greater agility andoperational transparencyWrap & RenewINCREASEDCOMPLEXITYCONTINUOUSINTRODUCTION OFNEW PRODUCT &SERVICESSTRICTERREGULATORYCOMPLIANCEFOCUS ONOPERATIONAL COSTINCREASINGRELEVANE OF SOCIALMEDIA
  14. 14. OrderManagementSolution with firstcustomer touch pointwith a configurable andstreamlined workflowthat helps to achieveproductivity gainsthrough fasterdeploymentRetail OrderFalloutSimplify orderresolution process byattacking operationalpain points andeffectively reducingaverage handling timeSocial Mediafor a SmarterEnterpriseA comprehensiveframework using thePega Platform as theEngagement platformintegrated to leadingNLP and analytics tool.Location basedIntelligentMobilitySolutionEnsure relevantcustomer experiencesby combining bothmobile and offlinepurchase data toprovide a unified viewof consumersDecisionManagementEnables multichannelcustomer experiencethrough Pega’s DecisionManagementcapabilitiesWrap & RenewExtend yourSAP/ERP/Legacysystems for greateragility and operationaltransparencyOUR APPROACH - SOLUTIONSINCREASEDCOMPLEXITYCONTINUOUSINTRODUCTION OFNEW PRODUCT &SERVICESSTRICTERREGULATORYCOMPLIANCEFOCUS ONOPERATIONAL COSTINCREASINGRELEVANE OFSOCIAL MEDIA
  15. 15.  IMPROVE TIME TO MARKET ON-DEMAND CONTENT TO CONSUMERS OPERATIONAL AGILITY @ REDUCEDCOSTSKEYBENEFITS
  16. 16.  EXPAND into new markets INCREASE market share REDUCE time to market ACQUIRE economies of scale And GROW faster!CONNECTWITH US
  17. 17. Email : MSAT_BPMExperts@mahindrasatyam.comVisit: www.mahidrasatyam.com

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