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Retail cpg travel and logistics

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Retail cpg travel and logistics

  1. 1. Mahindra Satyam’sRetail, CPG, Travel & Logistics(RCTL) Practice
  2. 2. BUSINESSLANDSCAPE Fall in high-street footfall,reflected in integratedcommerce (combinationof offline & e-commerce)
  3. 3. BUSINESSLANDSCAPE Emergence of complexsupply chain involvingmultiple vendors spreadacross multiple regions
  4. 4. BUSINESSLANDSCAPE Increased complexity incustomer journey due tothe emergence ofmultiple touch-points
  5. 5. BUSINESSLANDSCAPE Use of social media forbetter customerengagement
  6. 6. TOPCHALLENGESFOR RCTLFIRMS How to unify the fracturedBusiness Ecosystem that dealswith customer? How to streamline supply chain &ensure visibility and collaborationamong stakeholders? How to ensure operational &process efficiency? How to leverage social mediaintelligence for customerexperience management,acquisition and retention?
  7. 7. FALL IN HIGH-STREETFOOTFALLCOMPLEX SUPPLYCHAIN ECOSYSTEMMULTIPLECUSTOMER TOUCHPOINTSINCREASINGRELEVANE OFSOCIAL MEDIAOUR APPROACH - SOLUTIONSOrder ManagementA fully configurable single portalfor managing enterprise orderswith built in capabilities forrouting, exception handling,alerts and external systemintegration
  8. 8. OUR APPROACH - SOLUTIONSExtend your SAP/ERP/Legacysystems for greater agility andoperational transparencyWrap & RenewMOBILE, TABLET,CLOUD AND BIG DATADATA ANALYTICS INCLINICAL TRIALSTRICTER REGULATORYCOMPLIANCEINCREASING RELEVANEOF SOCIAL MEDIA
  9. 9. OUR APPROACH - SOLUTIONSCustomer ServiceDesktopProvides visibility of informationacross systems, Multi-channelsupport for seamless integrationof initiation, follow-up andclosure and NBD helps to identifythe optimum responseMOBILE, TABLET,CLOUD AND BIG DATADATA ANALYTICS INCLINICAL TRIALSTRICTER REGULATORYCOMPLIANCEINCREASING RELEVANEOF SOCIAL MEDIA
  10. 10. OUR APPROACH - SOLUTIONSProvides visibility and flexibility tomaintain optimum inventory levelwhich in turn reduces workingcapital in a systematic mannerContinuous WorkingCapital ReductionMOBILE, TABLET,CLOUD AND BIG DATADATA ANALYTICS INCLINICAL TRIALSTRICTER REGULATORYCOMPLIANCEINCREASING RELEVANEOF SOCIAL MEDIA
  11. 11. OUR APPROACH - SOLUTIONSEnsure relevant customerexperiences by combining bothmobile and offline purchase datato provide a unified view ofconsumersLocation basedIntelligent MobilitySolutionMOBILE, TABLET,CLOUD AND BIG DATADATA ANALYTICS INCLINICAL TRIALSTRICTER REGULATORYCOMPLIANCEINCREASING RELEVANEOF SOCIAL MEDIA
  12. 12. OUR APPROACH - SOLUTIONSSolution offering whichperforms all social media tasks:crawl, analyze and tag posts,respond to users and monitorpotential crisesSocial Media for aSmarter EnterpriseMOBILE, TABLET,CLOUD AND BIG DATADATA ANALYTICS INCLINICAL TRIALSTRICTER REGULATORYCOMPLIANCEINCREASING RELEVANEOF SOCIAL MEDIA
  13. 13. OrderManagementA fully configurablesingle portal formanaging enterpriseorders with built incapabilities for routing,exception handling,alerts and externalsystem integrationWrap &RenewExtend yourSAP/ERP/Legacysystems for greateragility and operationaltransparencyCustomerServiceDesktopProvides visibility ofinformation acrosssystems, Multi-channelsupport for seamlessintegration of initiation,follow-up and closureand NBD helps toidentify the optimumresponseContinuousWorkingCapitalReductionProvides visibility andflexibility to maintainoptimum inventorylevel which in turnreduces working capitalin a systematic mannerLocationbasedIntelligentMobilitySolutionEnsure relevantcustomer experiencesby combining bothmobile and offlinepurchase data toprovide a unified viewof consumersSocial Mediafor a SmarterEnterpriseComprehensiveframework that helpsanalyze customerfeedback and inform theenterprise decisionmaking processOUR APPROACH - SOLUTIONSMOBILE, TABLET,CLOUD AND BIGDATADATA ANALYTICS INCLINICAL TRIALSTRICTERREGULATORYCOMPLIANCEINCREASINGRELEVANE OF SOCIALMEDIA
  14. 14.  GREATER AGILITY AND OPERATIONALEFFICIENCY IMPROVE TIME TO MARKET ON-DEMAND CONTENT TO CONSUMERS OPERATIONAL AGILITY @ REDUCEDCOSTS INCREASED VISIBILITY INTOCONTEXTUAL DATA, QUICKER /SMARTER RESPONSE BASED ONLOCATION OF THE PATIENTKEYBENEFITS
  15. 15.  EXPAND into new markets INCREASE market share REDUCE time to market ACQUIRE economies of scale And GROW faster!CONNECTWITH US
  16. 16. Email : MSAT_BPMExperts@mahindrasatyam.comVisit: www.mahidrasatyam.com

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