The document discusses Mahindra Satyam's Banking, Financial Services practice and the business landscape challenges they face. It outlines shifts to mobile banking, payments innovation, tightening regulations, and shifting customer loyalty. It also notes the increasing relevance of social media. The top challenges for BFS firms are harnessing new technologies like social/mobile/cloud/big data to provide seamless customer experiences, managing dynamic customer expectations, ensuring regulatory compliance, and reducing churn. Mahindra Satyam's solutions approach includes a location-based intelligent mobility solution, BPM-enabled business transformation, customer experience transformation, and a social media framework for smarter enterprises. The key benefits are improved time to market, on-demand content, operational ag

1. Mahindra Satyam’s
Banking, Financial Services
(BFS)Practice

2. BUSINESS
LANDSCAPE
 Shift to mobile banking

3. BUSINESS
LANDSCAPE
 Disruptive innovation in
payments – new
platforms & formats

4. BUSINESS
LANDSCAPE
 Further tightening of
regulations and
increased emphasis on
regulatory compliance

5. BUSINESS
LANDSCAPE
 Shifting customer loyalty

6. BUSINESS
LANDSCAPE
 Increasing relevance of
social media as a
channel of customer
engagement

7. TOP
CHALLENGES
FOR BFS
FIRMS
 How to harness the full potential
of Social, mobile, cloud & big
data to provide seamless
customer journey & experience?
 How to manage ever dynamic
customer expectations?
 How to ensure regulatory
compliance which is constantly
evolving?
 How to reduce customer churn ,
improve retention and maximize
LTV ( Life time value )?

8. SHIFT TO MOBILE
BANKING
PAYMENTS
INNOVATION – NEW
PLATFORMS &
FORMATS
REGULATORY
COMPLIANCE
SHIFTING CUSTOMER
LOYALTY
INCREASING
RELEVANE OF SOCIAL
MEDIA
OUR APPROACH - SOLUTIONS
Location based
Intelligent Mobility
Solution
Provides personalized and
targeted services through a
combination of location
tracking and intelligent
tracking

9. OUR APPROACH - SOLUTIONS
Supports process centric, complex
transformation initiatives while
preserving the existing
investments. It leverages Pega
integration capabilities &
connectors
BPM Enabled Business
Transformation
SHIFT TO MOBILE
BANKING
PAYMENTS
INNOVATION – NEW
PLATFORMS &
FORMATS
REGULATORY
COMPLIANCE
SHIFTING CUSTOMER
LOYALTY
INCREASING
RELEVANE OF SOCIAL
MEDIA

10. OUR APPROACH - SOLUTIONS
Workflow based application
covering identification of
customers, remediation,
case management and tax
compliance reporting
Customer Experience
Transformation
SHIFT TO MOBILE
BANKING
PAYMENTS
INNOVATION – NEW
PLATFORMS &
FORMATS
REGULATORY
COMPLIANCE
SHIFTING CUSTOMER
LOYALTY
INCREASING
RELEVANE OF SOCIAL
MEDIA

11. OUR APPROACH - SOLUTIONS
Comprehensive framework that
helps analyze customer feedback in
the social world and improves
customer engagement by close
looping with the enterprise
decision making process
Social Media for
Smarter Enterprise
SHIFT TO MOBILE
BANKING
PAYMENTS
INNOVATION – NEW
PLATFORMS &
FORMATS
REGULATORY
COMPLIANCE
SHIFTING CUSTOMER
LOYALTY
INCREASING
RELEVANE OF SOCIAL
MEDIA

12. Location based
Mobility
Intelligent
Solution
Provides personalized and
targeted services through a
combination of location
tracking and intelligent
tracking
BPM Enabled
Business
Transformation
Supports process centric,
complex transformation
initiatives while preserving
the existing investments. It
leverages Pega integration
capabilities & connectors
Customer
Experience
Transformation
Workflow based application
covering identification of
customers, remediation,
case management and tax
compliance reporting
Social Media for
Smarter Enterprise
Comprehensive framework
that helps analyze customer
feedback and inform the
enterprise decision making
process
OUR APPROACH - SOLUTIONS
SHIFT TO MOBILE
BANKING
PAYMENTS
INNOVATION – NEW
PLATFORMS &
FORMATS
REGULATORY
COMPLIANCE
SHIFTING
CUSTOMER LOYALTY
INCREASING
RELEVANE OF
SOCIAL MEDIA

13.  IMPROVE TIME TO MARKET
 ON-DEMAND CONTENT TO CONSUMERS
 OPERATIONAL AGILITY @ REDUCED
COSTS
KEY
BENEFITS

14.  EXPAND into new markets
 INCREASE market share
 REDUCE time to market
 ACQUIRE economies of scale
 And GROW faster!
CONNECT
WITH US

15. Email : MSAT_BPMExperts@mahindrasatyam.com
Visit: www.mahidrasatyam.com