Mahindra Satyam’sBanking, Financial Services(BFS)Practice
BUSINESSLANDSCAPE Shift to mobile banking
BUSINESSLANDSCAPE Disruptive innovation inpayments – newplatforms & formats
BUSINESSLANDSCAPE Further tightening ofregulations andincreased emphasis onregulatory compliance
BUSINESSLANDSCAPE Shifting customer loyalty
BUSINESSLANDSCAPE Increasing relevance ofsocial media as achannel of customerengagement
TOPCHALLENGESFOR BFSFIRMS How to harness the full potentialof Social, mobile, cloud & bigdata to provide seamlesscustomer...
SHIFT TO MOBILEBANKINGPAYMENTSINNOVATION – NEWPLATFORMS &FORMATSREGULATORYCOMPLIANCESHIFTING CUSTOMERLOYALTYINCREASINGRELE...
OUR APPROACH - SOLUTIONSSupports process centric, complextransformation initiatives whilepreserving the existinginvestment...
OUR APPROACH - SOLUTIONSWorkflow based applicationcovering identification ofcustomers, remediation,case management and tax...
OUR APPROACH - SOLUTIONSComprehensive framework thathelps analyze customer feedback inthe social world and improvescustome...
Location basedMobilityIntelligentSolutionProvides personalized andtargeted services through acombination of locationtracki...
 IMPROVE TIME TO MARKET ON-DEMAND CONTENT TO CONSUMERS OPERATIONAL AGILITY @ REDUCEDCOSTSKEYBENEFITS
 EXPAND into new markets INCREASE market share REDUCE time to market ACQUIRE economies of scale And GROW faster!CONNE...
Email : MSAT_BPMExperts@mahindrasatyam.comVisit: www.mahidrasatyam.com
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Banking, financial services and insurance

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Mahindra Satyam has over two decades of experience in offering IT services and innovative solutions to different sectors in banking, financial services and insurance sectors. This brochure outlines domain expertise and our solutions.

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Banking, financial services and insurance

  1. 1. Mahindra Satyam’sBanking, Financial Services(BFS)Practice
  2. 2. BUSINESSLANDSCAPE Shift to mobile banking
  3. 3. BUSINESSLANDSCAPE Disruptive innovation inpayments – newplatforms & formats
  4. 4. BUSINESSLANDSCAPE Further tightening ofregulations andincreased emphasis onregulatory compliance
  5. 5. BUSINESSLANDSCAPE Shifting customer loyalty
  6. 6. BUSINESSLANDSCAPE Increasing relevance ofsocial media as achannel of customerengagement
  7. 7. TOPCHALLENGESFOR BFSFIRMS How to harness the full potentialof Social, mobile, cloud & bigdata to provide seamlesscustomer journey & experience? How to manage ever dynamiccustomer expectations? How to ensure regulatorycompliance which is constantlyevolving? How to reduce customer churn ,improve retention and maximizeLTV ( Life time value )?
  8. 8. SHIFT TO MOBILEBANKINGPAYMENTSINNOVATION – NEWPLATFORMS &FORMATSREGULATORYCOMPLIANCESHIFTING CUSTOMERLOYALTYINCREASINGRELEVANE OF SOCIALMEDIAOUR APPROACH - SOLUTIONSLocation basedIntelligent MobilitySolutionProvides personalized andtargeted services through acombination of locationtracking and intelligenttracking
  9. 9. OUR APPROACH - SOLUTIONSSupports process centric, complextransformation initiatives whilepreserving the existinginvestments. It leverages Pegaintegration capabilities &connectorsBPM Enabled BusinessTransformationSHIFT TO MOBILEBANKINGPAYMENTSINNOVATION – NEWPLATFORMS &FORMATSREGULATORYCOMPLIANCESHIFTING CUSTOMERLOYALTYINCREASINGRELEVANE OF SOCIALMEDIA
  10. 10. OUR APPROACH - SOLUTIONSWorkflow based applicationcovering identification ofcustomers, remediation,case management and taxcompliance reportingCustomer ExperienceTransformationSHIFT TO MOBILEBANKINGPAYMENTSINNOVATION – NEWPLATFORMS &FORMATSREGULATORYCOMPLIANCESHIFTING CUSTOMERLOYALTYINCREASINGRELEVANE OF SOCIALMEDIA
  11. 11. OUR APPROACH - SOLUTIONSComprehensive framework thathelps analyze customer feedback inthe social world and improvescustomer engagement by closelooping with the enterprisedecision making processSocial Media forSmarter EnterpriseSHIFT TO MOBILEBANKINGPAYMENTSINNOVATION – NEWPLATFORMS &FORMATSREGULATORYCOMPLIANCESHIFTING CUSTOMERLOYALTYINCREASINGRELEVANE OF SOCIALMEDIA
  12. 12. Location basedMobilityIntelligentSolutionProvides personalized andtargeted services through acombination of locationtracking and intelligenttrackingBPM EnabledBusinessTransformationSupports process centric,complex transformationinitiatives while preservingthe existing investments. Itleverages Pega integrationcapabilities & connectorsCustomerExperienceTransformationWorkflow based applicationcovering identification ofcustomers, remediation,case management and taxcompliance reportingSocial Media forSmarter EnterpriseComprehensive frameworkthat helps analyze customerfeedback and inform theenterprise decision makingprocessOUR APPROACH - SOLUTIONSSHIFT TO MOBILEBANKINGPAYMENTSINNOVATION – NEWPLATFORMS &FORMATSREGULATORYCOMPLIANCESHIFTINGCUSTOMER LOYALTYINCREASINGRELEVANE OFSOCIAL MEDIA
  13. 13.  IMPROVE TIME TO MARKET ON-DEMAND CONTENT TO CONSUMERS OPERATIONAL AGILITY @ REDUCEDCOSTSKEYBENEFITS
  14. 14.  EXPAND into new markets INCREASE market share REDUCE time to market ACQUIRE economies of scale And GROW faster!CONNECTWITH US
  15. 15. Email : MSAT_BPMExperts@mahindrasatyam.comVisit: www.mahidrasatyam.com

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