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Big Data - Black Belt - Customer experience Analysis

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This case show how large amount of qualitative customer data can be turned into quantitative data to deliver statistical sound conclusions.

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Big Data - Black Belt - Customer experience Analysis

  1. 1. Customer Experience Analysis Project Find Key Effects and Propose Value-added Cycle August 22nd, 2014 CSLD Global Manager – Mads Hermann CSLD intern: David Seung Seok Oh Customer Satisfaction & Quality

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