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Madeleine Fernandes
ProvenE-Commerce ImplementationsAnalyst|Translator| Marketing| Leadership
Summary:
I am a highly motiv...
MONDIAL USA, RICHMOND,VIRGINIA 2007-2010
ClaimsCoordinator/Translation WorkflowCoordinator
✔ Processandtranslate Medical c...
ProblemSolving
ProcessImprovement
QualityAssurance
RegulatoryCompliance
RequirementsAnalysis
SoftSkills
Team Building
Team...
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  1. 1. Madeleine Fernandes ProvenE-Commerce ImplementationsAnalyst|Translator| Marketing| Leadership Summary: I am a highly motivated professional with comprehensive experience in diverse industries including marketing and communications, translation services, health and medical insurance, and information technology. My background and wide range of skills in understanding business requirements, leading projectsfromconceptiontoexecution,understandingcomplex businessrules,andutilizing html and css code to configure marketing ads to design specs and plans has led to delivering measurable results to the firm. Expertise ✔Accomplishedandenergeticleaderwhocoordinatesprojectsfromconceptionto implementation ✔Proactive anddriventoperformbeyondexpectations ✔A positive problemsolvingattitudeandexcellentrelationshipbuildingskills ✔Successfulinleadingprojectsandensuringdeadlinesare met. ✔ Excellentreputationandbuildslastingrelationshipsthroughcredibility,integrity,and professionalism. ✔Createsvalue addedecommerce solutions ✔Translator- Translatedmedical claims fromotherlanguages(German) forthe Blue Cross/Blue Shield Federal EmployeeProgram.Translatedforspecial investigations. ✔Creativedesigner- Enhanceddesignsandlayoutsformagazines,brochures,DVDcovers,DVD displays,andmovie postersforclientsincludingDisney,Pixar,Miramax,TouchstoneandBuenaVista Home Entertainment). FUSION COMPANY,RICHMOND,VA 2010-Present SenioreCommerce ImplementationsAnalyst ✔ Interpretdetailedtestplandocumentstoconfigure andbuildinteractivemarketingtreatmentsfor productionusingahighlydetailedandcomplex customapplicationtool. ✔ Use HTML and CSScode to properlyconfigure marketingadsaccordingto designspecsandplans. ✔ Abilitytounderstandcomplex andcustombusinessrulesacrossavarietyof clientsandconfigure marketingtreatmentsaccurately. ✔ Responsible formanagingthe documentationof all productsandconfigurationof productdaughter windowsusedbyFusionCompany,understandclientbusinessandtechnical needsinordertoprovide feedbackonanylimitationsorhurdlesinconfiguringthose needsusingProductManagerSystemPDS. Serve asa SubjectMatterExpert(SME) for ProductManager SystemPDS. ✔ Act as the keySME and teamresource onall products andproduct daughterwindowsusedbyFusion Company. ✔ Create usercasesand scriptsfor testingof clientandproductlaunches,systemandfulfillment changes,eCommerce andgatewayapplications,telecommunicationschanges,etc.
  2. 2. MONDIAL USA, RICHMOND,VIRGINIA 2007-2010 ClaimsCoordinator/Translation WorkflowCoordinator ✔ Processandtranslate Medical claimsfromother languages(German) forthe Blue Cross/BlueShield Federal EmployeeProgram. ✔ Reviewmedical documentsforaccuracy andcompletenessandconductresearchtoobtainmissing information. ✔ Manage intake of translationassignmentsanddistribute workflow tocompanypersonnelfor completion. ✔ Translate foreignmedical documentationsubmittedbymembersandconvertinformationreceived intoa logical formatwithinestablishedguidelines. ✔ Conducttranslationsforspecial investigations. ✔ Train newstaff oncompanyproceduresandprocessesandassistcurrentstaff withorganizationand prioritizationof workflow andclaimsadministration. ✔ Ensure proactive andprofessionalcustomerservice. INTERDESIGN ADVERTISINGAGENCY, HANNOVER,GERMANY 2001-2005 Desktop Publisher ✔ Enhanceddesignsandlayoutsformagazines,brochures,DVDcovers,DVDdisplays,andmovie posters(clientsincludedDisney,Pixar,Miramax,Touchstone andBuenaVistaHome Entertainment). ✔ FinalizeddesignforadvertisingspreadsusingPhotoshop,Quark,andFreehandforprintmedia. ✔ Createdfree-standingdisplays,pop-ups,businesscards,letterheads,folders,booklets,salessheets, flyers,stickers,menucards,andperiodical brochures. ✔ Performedphotoimage retouchingandhigh-endqualityimage work. Interestsand Activities Translation E-Commerce solutions Photography Skiing SkillsSectionof LinkedInto add keywords: Analysis BusinessAnalysis BusinessIntelligence CustomerSatisfaction CustomerService Design Due Diligence Ecommerce Graphic Design Layout Design Leadership Management Marketing Planning
  3. 3. ProblemSolving ProcessImprovement QualityAssurance RegulatoryCompliance RequirementsAnalysis SoftSkills Team Building Teamwork Technical Requirements TestCases TestPlanning Testing Translation Languages: Germanand English Please listall knowledge andexperience: Programming Languages : Analyst level knowledge ofHTML, CSS NetworkingProtocols OperatingSystems: Windows,Mac iOS Hardware: PC and Mac Other ComputerProficiencies:MicrosoftOffice Suite,Adobe (Photoshop,Lightroom),SOAP UI, Author, Peoplesoft, ProductManager, FilemakerPro Education Bachelor’s Degree inMarketing and Communicationswith emphasisin Communicationsand Advertising(Germanequivalent), NORDDEUTSCHEACADEMY OF MARKETING AND COMMUNICATIONS,HANNOVER, GERMANY HANNOVER SCHOOL OF ART (BERUFSBILDENDE SCHULE), HANNOVER, GERMANY SpecializedinFine ArtsandDesign,Receivedstate certificationinFine Arts,Completedstudiesat Norddeutsche Academy Certifications Completedstate certificationasCommunicationsandAdvertisingSpecialist Focuson marketing,printtechniques,visual communications,andpublicrelations

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