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Quality Improvement: Fix Root Causes with Closed-Loop Corrective Action

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This webinar covers how to use Root Cause Failure Analysis: Closed Loop Corrective Action at your organization to eliminate various issues.

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Quality Improvement: Fix Root Causes with Closed-Loop Corrective Action

  1. 1. Quality Improvement: Fix Root Causes with Closed-Loop Corrective Action www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
  2. 2. Instructor Profile: • Dr. Michael Abitz is an Adjunct Professor at New Mexico Jr. College, Hobbs, NM. He received his Doctorate in Management from Colorado Technical University and Master of Science in Quality Assurance from California State University. His areas of interest include teaching online, mentoring organizations in problem solving and process improvement; to date cost savings include $15.6M in addition to $14M in sales. Dr. Michael Abitz www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
  3. 3. Description: This course covers Root Cause Failure Analysis: Closed Loop Corrective Action, which is used to identity multiple roots to organizational problems and eliminate causes affecting: internal, external customer satisfaction, cost of doing business, quality, schedule, safety and security issues. Emphasis is on evidence gathering for each suspected cause before attempting solutions with The Model for Improvement. Also presented are suggestions for keeping processes safe from competitors and cyber-attacks from insurgents. www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
  4. 4. Objectives of the Presentation: • Explain Sigma Score and cost to the organization: how to increase profit 15% to 25% (or more) by shifting your Sigma Score • Discuss processes and competitive advantage • Define role of Process Owners • Identify, quantify and correct ineffective processes • Provide problem solving hints and examples from a past expert • Create effective process mapping methods • Explain Root Cause Failure Analysis failures: why analysis fails • Improve and maintain internal, external customer satisfaction www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
  5. 5. Areas Covered: • Problem Definitions • Cost of Quality As a Percentage of Sales • Process Reliability Modeling • The Five Levels of Problems • Failure Analysis • RCFA or RCA • Is the Problem Solved: Depends on Your Point of View • Results of Doing it Wrong • Model for Improvement • Processes are Competitive Advantage www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
  6. 6. Who can Benefit: • Quality, safety, risk, and reliability managers, process engineers, technicians, operations supervisors and personnel, process owners, occurrence investigators, analysts, maintenance directors, reliability professionals, Environmental Managers & Engineers, Safety Directors, managers, engineers and anyone who wants to improve their ability to solve recurring problems should attend this training. Track this Link: Quality Improvement: Fix Root Causes with Closed-Loop Corrective Action www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com

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