What does it mean to experience healthcare? More often than not, the experience is more than a device, more than a piece of software, more than a caregiver, more than a place. Healthcare is most frequently experienced as a combination of people, environments, tools, and technology – in other words, a service. For a healthcare services to be successful, we need to do two things: take a holistic design approach, and design for changing needs over time. This is especially true when designing for behavior change – an increasingly common goal in healthcare – because people’s needs change as their situation evolves.

1. failure
by design
Devorah Klein
@devorahklein @_Continuum

2. “
how do we connect devices and information more
seamlessly? how can we help diabetics spot trends and
manage
more proactively
evan freedman
insulin levels?
how can we create stronger partnerships
between all the healthcare stakeholders?
mekayla beaver
how can we support patients’ families?
maria hayhow

5. x
.......
...

6. 911

7. 911
clinic

8. x...
....
...

11. 

13. why
care
should we
?

14. $300B$ $
$ $
125 000
33%

15. w

17. if beat ’em
you can’t
join ’em

19. ☞ E

20. 2
☞
3 E

21. 2
☞
3
ü
E 
«

22. failu
re

34. s m t w t f s

39. 

40. desiGn
for failure
(not just success)

41. thank you
continuuminnovation.com
@_Continuum