The Globally Networked Management School
to Maastricht School of Management
Dear Student
As our student,you are the central point of our
interest and the r...
1 	 General information	 4
1.1 	 Building: address & opening hours	 4
1.2 	 General r...
Maastricht School of Management | STUDENT GUIDE 2013-2104
1. General information
1.1 Building: address & opening hours
Maastricht School of Management | STUDENT GUIDE 2013-2104
Where to find the Career Center
You can also contact the Career ...
Maastricht School of Management | STUDENT GUIDE 2013-2104
1.6.1 Information Center portal
The Information Center offers a ...
Maastricht School of Management | STUDENT GUIDE 2013-2104
1.7 Travel Office
For all requests concerning your flights or tr...
Maastricht School of Management | STUDENT GUIDE 2013-2104
1.10 Aparthotel Randwyck
The Aparthotel Randwyck / MsM Guesthous...
Maastricht School of Management | STUDENT GUIDE 2013-2104
Mailbox address
Your full mailbox address in the Netherlands is:...
Maastricht School of Management | STUDENT GUIDE 2013-2104
The same rules apply for mobile phones. A mobile
phone number lo...
Maastricht School of Management | STUDENT GUIDE 2013-2104
Important phone numbers
112 	General emergency number for
Maastricht School of Management | STUDENT GUIDE 2013-2104
In case of emergency, call the national emergency
number 112.You...
Maastricht School of Management | STUDENT GUIDE 2013-2104
The Globally Networked Management School
1. The Netherlands
1.1 ...
Maastricht School of Management | STUDENT GUIDE 2013-2104
two provinces of North and South Holland are still very
Maastricht School of Management | STUDENT GUIDE 2013-2104
1.2 The Dutch
The Dutch are the native inhabitants and dominant
Maastricht School of Management | STUDENT GUIDE 2013-2104
1.5 Languages
Dutch is the native language of more than 22 milli...
Maastricht School of Management | STUDENT GUIDE 2013-2104
2. Limburg
Limburg is a remarkable province. It is rich in natur...
Maastricht School of Management | STUDENT GUIDE 2013-2104
During the reign of the French king Louis XIV, the
city was once...
Maastricht School of Management | STUDENT GUIDE 2013-2104
3.2 Commercial banks
On weekdays, most commercial banks are open...
Maastricht School of Management | STUDENT GUIDE 2013-2104
all sorts of gadgets, toys and sweets. Here, a boister-
ous crow...
Maastricht School of Management | STUDENT GUIDE 2013-2104
Sells dishes, pots and pans, and bathroom supplies.
Maastricht School of Management | STUDENT GUIDE 2013-2104
There are also several shops with Turkish or North
African owner...
Maastricht School of Management | STUDENT GUIDE 2013-2104
Tipping is not obligatory but most people will round
off the amo...
Maastricht School of Management | STUDENT GUIDE 2013-2104
5.4 Cafés and bars
Below you can find some examples of cafés and...
Maastricht School of Management | STUDENT GUIDE 2013-2104
Take Five
Take Five is the typical trendy little spot to hang ou...
Maastricht School of Management | STUDENT GUIDE 2013-2104
This contains everything you need to get your
bicycle back on th...
Maastricht School of Management | STUDENT GUIDE 2013-2104
6.4 Public Transport
You will find that you can live very easily...
Maastricht School of Management | STUDENT GUIDE 2013-2104
from any form of transport to another, except when
you transfer ...
Maastricht School of Management | STUDENT GUIDE 2013-2104
Zwembad de Dousberg
Here you find indoor and outdoor pools, todd...
Maastricht School of Management | STUDENT GUIDE 2013-2104
Students need to contact the embassies themselves,
to avoid misu...
Maastricht School of Management | STUDENT GUIDE 2013-2104
8.5 Theaters
Theater aan het Vrijthof
Beautiful theater and good...
Maastricht School of Management | STUDENT GUIDE 2013-2104
• Preuvenemint: this is a four-day culinary event
that takes pla...
Maastricht School of Management | STUDENT GUIDE 2013-2104
9. Religion
The Netherlands is a tolerant nation in which all th...
Maastricht School of Management | STUDENT GUIDE 2013-2104
10. Holidays  Festivities in 2014
• Sinterklaas (December 5)
• C...
Maastricht School of Management | STUDENT GUIDE 2013-2104
brings them presents every year on his birthday if
they behave w...
Maastricht School of Management | STUDENT GUIDE 2013-2104
green and yellow and people disguise themselves.
• The Dutch com...
Maastricht School of Management | STUDENT GUIDE 2013-2104
Smoking Ban
Although not related to drugs it is good to know
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MsM student handbook 2013-2014


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In this student handbook 2013-2014 students of Maastricht School of Management (MsM) can find practical information with regard to their stay in the Netherlands. Many students of Maastricht School of Management come from countries around the world and there is a lot of information available when moving from one country to a country in another continent. This student handbook makes the information clear for the students. In this handbook you can find information regarding: General information about the building, opening hours, the departments of MsM, residence permit and registration with municipal authorities, health and medical care, health insurance, your name in the Netherlands, class representative, more information about Maastricht and the Netherlands, opening a bank account, the shops near Maastricht School of Management, wining and dining in Maastricht, travel and transport possibilities in Maastricht (for example renting a car), sport facilities in Maastricht, social and cultural activities in and in the surroundings of Maastricht, more on the religion of the Dutch people, holidays and public holidays in the Netherlands, Dutch habits and the Dutch language.

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MsM student handbook 2013-2014

  1. 1. 2013-2014 STUDENT GUIDE The Globally Networked Management School
  2. 2. WELCOME to Maastricht School of Management Dear Student As our student,you are the central point of our interest and the reason of existence of MsM. Therefore,apart from providing you with high quality management education,we also want to make your stay at MsM a pleasant one. In this guide you will find general information on the services and facilities you will find at MsM as well as practical information on living and studying in the Netherlands and Maastricht. Should you like more personal and detailed information our enthusiastic staff will be happy to help you.We wish you good luck with your educational program at MsM and pleasant stay in Maastricht. The Board of Directors Prof.Wim A. Naudé, PhD Dean Director Director Research Prof. Aad van Mourik, PhD Director Education Meinhard Gans, MSc Director Projects & Consultancies The Globally Networked Management School
  3. 3. Contents STUDENT GUIDE GENERAL GUIDE 1 General information 4 1.1 Building: address & opening hours 4 1.2 General rules 4 1.3 Education Operations 4 1.4 Research Operations (Doctoral Department) 4 1.5 Career Center 4 1.6 Information Center 5 1.7 Travel Office 9 1.8 Financial Department 7 1.9 Restaurant 7 1.10 Aparthotel Randwyck 8 2. Visa and Permits 8 2.1 Residence permit 8 2.2 Registration with municipal authorities 8 3. Being a student at MSM 9 3.1 Your name in the Netherlands 9 3.2 Your mailbox and email address in the Netherlands 9 3.3 Phones 9 3.4 Post office mail 11 3.5 Health and medical care 11 4. In class 12 4.1 The class representative 12 4.2 Books and writing materials 12 SOCIAL GUIDE 1. The Netherlands 13 1.1 General 13 1.2 The Dutch 15 1.3 Government 15 1.4 Provinces 15 1.5 Languages 16 1.6 Climate 16 1.7 Daylight saving time 16 2. Limburg 17 2.1 Maastricht 17 3 Money & Finance 18 3.1 The Euro 18 3.2 Commercial banks 19 3.3 Your Bank account 19 3.4 Tax Forms 19 4 Shops 19 4.1 Opening hours 19 4.2 Markets 19 4.3 Supermarkets 20 4.4 Department stores 20 4.5 Shopping centers 21 5 Wining & Dining 21 5.1 Dutch Eating Habits 21 5.2 Typical Dutch Food 22 5.3 Restaurants 22 5.4 Cafés and bars 24 5.5 Dancing 25 6 Travel & Transport 25 6.1 Bicycles 25 6.2 Driving a Car 26 6.3 Rent-a-car 26 6.4 Public Transport 27 7 Sports 28 7.1 Sport & Fitness centers 28 7.2 Swimming pools 28 7.3 Other sport facilities 29 8 Social and Cultural activities 29 8.1 Tourist Information 29 8.2 Travelling Abroad 29 8.3 Museums 30 8.4 Cinemas 30 8.5 Theaters 31 8.6 Social and cultural events 31 8.7 Must sees in Maastricht and surrounding 32 9 Religion 33 10 Holidays & Festivities in 2014 34 11 Dutch habits and language 35 11.1 The Dutch and their habits 35 11.2 Legislation and drugs 36 11.3 Useful Dutch words 37 The Globally Networked Management School
  4. 4. Maastricht School of Management | STUDENT GUIDE 2013-2104 1. General information 1.1 Building: address & opening hours Visitors address: Endepolsdomein 150, 6229 EP Maastricht The Netherlands Postal address: PO Box 1203, 6201 BE Maastricht The Netherlands Telephone: +31(0)43 - 38 70 808 Fax: +31(0)43 - 38 70 800 Email: info@msm.nl MsM building opening hours: Monday - Friday: 8.00 a.m. - 8.00 p.m. 1.2 General rules Lecture hours can vary per program. Details of the exact times can be found in the respective program booklets.You are kindly requested to refrain from smoking in the MsM building at all times. It is not allowed to take food or drinks into the lecturing halls, the Function Hall, the Information Center or the Computer Room. In case of fire in the MsM building, the fire alarm will go off. All students and staff are requested to leave the building immediately via the emergency exits and gather outside the main entrance. DO NOT use the elevator!! You must NOT return inside the building before the fire brigade has declared the area safe. Twice a year, a fire drill will be held to rehearse the procedure described above. 1.3 Education Operations The Education Operations (EO) department is located on the second floor in rooms 227, 228 and 244. Overall Email address: education_staff_group@msm.nl Email address only for MBA participants: meo@msm.nl 1.4 Research Operations (Doctoral Department) The Research Operations department is located on the first floor in room 027 and 031 and on the third floor in room 351. 1.5 Career Center The Career Center provides products and services that will allow you develop your career and personal advancement. Upon arrival The Career Center will guide and advise you in arrival- related matters:visa and residence permit for the Netherlands,housing and medical insurance,informa- tion on general facilities,libraries (information centers), public transportation,recreation facilities,etc. During your study The Career Center will provide you with information about your stay in the Netherlands, including on visa and immigration issues.The Career Center can also assist you on personal issues. For questions related to your study your first point of contact is the Manager of the Education Operations department. The Education Operations department, the Academic Coordinators and the Career Center work together in monitoring your performance and your well-being during your stay at MsM. The Globally Networked Management School General Guide 04 Introduction to the facilities and services of Maastricht School of Management
  5. 5. Maastricht School of Management | STUDENT GUIDE 2013-2104 Where to find the Career Center You can also contact the Career Center via E-mail: careercenter@msm.nl, where virtual consultancy is available daily from 9.30 - 11.30 a.m. If you wish to have a private consult, one of our Career Center officers is available every Monday,Tuesday,Thursday and Friday from 12.30 - 2.00 p.m. • Student Affairs: room 028 • Career & Business Affairs: room 030 • Alumni Affairs: room 027 MsM Social events In cooperation with MsM’s academic departments, the MsM Career Center organizes social events where all students are welcome to participate.These social gatherings are very popular among students and offer a good opportunity to get to know each other in a more informal setting. 1.6 Information Center The MsM Information Center is a sophisticated multi-functional resource center where students have access to a wealth of knowledge that can be applied to every aspect of their study. It is a learning resource center featuring the most advanced online knowledge tools.The ICT-platform is equipped with 50 computers and state-of-the-art facilities to deliver computer based courses.The Information Center specializes in English language literature in the fields of management, finance, information technology, operations, environment, accounting, marketing, tourism and economics, enabling students to acquire in-depth study foundation in management education. Opening hours Monday 10.00 a.m. - 7.45 p.m. Tuesday 9.00 a.m. - 7.45 p.m. Wednesday 10.00 a.m. - 7.45 p.m. Thursday 10.00 a.m. - 7.45 p.m. Friday 9.00 a.m. - 6.00 p.m. Information Center Staff Manager: Ms. Iris Weijenberg, BA Assistant: Ms. Mirjam Coolen, BA E-mail: infocenter@msm.nl ID-card To use the facilities of the Information Center every student needs a valid ID-card with a barcode.Your ID-card will be distributed during the introduction program.This does not apply to the students taking part in our three-week programs. Photocopies The Information Center sells copy cards (€ 1.20 / 15 copies - € 2.80 / 35 copies). Photocopies can be made via the printer in the Information Center. ICT facilities The ICT-platform in the Information Center is fully equipped with 50 multimedia monitors, internet access and many software applications. Scanning and printing facilities are also available in the Infor- mation Center. Collection, website and Information Center portal The Information Center contains about 10,000 books.The majority of the academic journals are available in electronic format via databases.There is also a growing collection of research papers written by MsM students worldwide, as well as theses, dissertations, newspapers and dictionaries. An inter- national thesaurus is used to classify the materials. The Globally Networked Management School 05
  6. 6. Maastricht School of Management | STUDENT GUIDE 2013-2104 1.6.1 Information Center portal The Information Center offers a virtual portal, where registered staff and students have access to the library web catalogue, databases, the electronic title list and other relevant links. At the beginning of your study program, you will receive a login and password via email to access the Information Center Portal.The Information Center works with a library software,V-smart.V-smart is a web based integrated library software developed by Infor.The Information Center uses V-smart to simplify the management of the library collection and to provide faculty and students improved access to a wide array of infor- mation resources. Facilities available via the portal: 1. Library catalogue V-smart 2. Databases • Business Source Premier and Regional Business News (Ebsco) • Emerald Management Extra 125 (Emerald) • ScienceDirect Business, Management and Accounting (Elsevier) 3. Electronic title list A-Z 4. Round Table Africa Library 5. Delicious social bookmarking 6. Simultaneous search in databases 1.6.2 Regulations All facilities of the Information Center are available for students and staff,free of charge. A member-ship card (valid ID-card with barcode) is required to access the facilities. External users may incidentally use the facili- ties,but will be charged for printouts and inter library loan. Students and staff can borrow books and older magazines. Dictionaries,recent magazines,newspapers and cases are not available for loan,but can be con- sulted in the Information Center.The loan period is four weeks. Reserved items need to be returned at once.The cost of lost material will be charged to the borrower. The Information Center is a place for study, research, group work and discussion. Only water allowed. 1.6.3 Services Information requests The Information Center accepts information requests via phone or e-mail.The Information Center staff strives to help you as much as possible in finding appropriate answers to your questions. Inter Library Loan (ILL) This service is available for staff and students working and studying at the MsM premises in Maastricht. ILL is a service for borrowing books and obtaining articles from other libraries through a national, and in some cases even international, service.The costs for an international ILL will be charged to the borrower. The Globally Networked Management School 06
  7. 7. Maastricht School of Management | STUDENT GUIDE 2013-2104 1.7 Travel Office For all requests concerning your flights or travel tick- ets please firstly contact the Education Operations department (MEO@msm.nl). Loss or damage to luggage The Travel Officer, Ms. Marlène Nauts, may be of as- sistance in case of loss or damage to your luggage on arrival. How to report loss or damage to luggage at the airport Report the loss or damage to your suitcase to an airport officer.You will receive a“Property Irregularity Report (PIR)” • Complete the PIR carefully • Have the PIR signed and stamped by an airport officer • Take the completed,signed and stamped PIR to MsM • Contact the Travel Officer (to@msm.nl) for assis- tance In case of loss of luggage the airport services will strive to deliver your luggage within 48 hours at the address you have indicated in the PIR. 1.8 Financial Department The Financial Department is located in room 143. The Financial Department is open for students on the following days:Monday-Tuesday-Thursday-Friday, between 10.00 - 11.00 a.m. and 13.00 - 13.30 p.m. 1.9 Restaurant The MsM restaurant is located on the ground floor of the MsM building and is open to staff and students. Opening hours are listed to the left of the entrance. There is a coffee vending machine in the restaurant and in the business lounge on the first floor (study area). The kitchen staff caters a varied and healthy menu, as respectful as possible of religious restrictions. The prices of the dishes are listed in the restaurant. Please kindly clear the table after your meal and place used cups and plates in the designated area. As in the rest of MsM, smoking is not allowed in the restaurant. The Globally Networked Management School 07 “I think this program will be the turning point for me to manage my organization in a new way” Rajendro Kumar Shrestha, Nepal. OCM 2013
  8. 8. Maastricht School of Management | STUDENT GUIDE 2013-2104 1.10 Aparthotel Randwyck The Aparthotel Randwyck / MsM Guesthouse has a primarily supportive function in offering accom- modation for students attending training programs at MsM in Maastricht.The Aparthotel Randwyck / MsM Guesthouse offers 13 apartments, 44 single furnished bedrooms, 18 double furnished bedrooms and seven studios all equipped with shower and toilet. Facilities include telephone, a color TV, a laun- derette (fully equipped with a washing machine, a dryer, an iron and an iron board), a Ping-Pong table, a bicycle shed and a common room. Snacks can be prepared in comprehensive shared pantries which include combi-microwaves. Free Internet connection is available in every room. A parking area is located behind the building. 2. Visa and Permits 2.1 Residence permit Tourist Visa / Schengen Visa Students attending our three or 12 week Executive Programs, are required to apply for a Schengen visa (Tourist visa) at the accredited Netherlands Embassy or Consulate in their country of residence. Every foreigner is required report to the alien police. Students in possession of a Schengen visa or tour- ist visa are not required to report in person.The Student Affairs officer, Ms. Anna R. Pirson-Orrú, will collect all passports for the alien police and return them to the students. Residence Permit The Student Affairs officer will take care of the application process for residence permits for students. Note that residence permits are only required for students staying longer than three months in the Netherlands. Procedure: • The MsM Admissions department informs students about the admission procedure. • Student Affairs Department asks students in their home country to send all documents necessary for application of residence permit. • When the students’files are complete, application documents for residence permit are sent by e-mail to the students for signing. Students are asked to provide several other documents and/or photos for further processing. • Students send all requested documents to MsM per registered mail. • The Career Center forwards the documents to the IND (Immigration and Naturalization Service of the Dutch Ministry of Security and Justice) in the Netherlands. • When their application is approved by the IND, students can collect their visa (called MVV) in their home country and may travel to the Netherlands. • Upon their arrival, the Career Center sets up an appointment with the IND in Eindhoven so that students can collect their residence permit. 2.2 Registration with municipal authorities Students staying longer than four months in the Netherlands are required to register at the Municipality or City Hall of Maastricht. Students are asked to fill in a registration document during the introduction session. The Globally Networked Management School 08
  9. 9. Maastricht School of Management | STUDENT GUIDE 2013-2104 Mailbox address Your full mailbox address in the Netherlands is: (Yours): (Example): Mr./Mrs./Ms. ... Ms. A.L.O. Powell Mailbox... Mailbox 048 Program (MSc/MBA/PhD/DBA) MBA P.O. box 1203 P.O. box 1203 6201 BE Maastricht 6201 BE Maastricht THE NETHERLANDS THE NETHERLANDS Phone:+31... Phone:+31(0)43-387 08 08 Fax: +31... Fax:+31(0)43-387 08 02 3.3 Phones General rules It is simple to make a phone call in or to the Netherlands. The basic rules for phone numbers are the following. A typical phone number in Maastricht looks like this: +31(0)43-387 08 08 Country code: +31 (The Netherlands) Area code: (0)43 (Maastricht) Local number: 387 08 08 In order to dial this number from within the Netherlands, leave out the country code and INCLUDE the zero: 043-387 08 08. To dial this number from outside the Netherlands, start with two zeros (00), dial the country code, and SKIP the zero (0) in brackets: 0031 43-387 08 08. The Globally Networked Management School 09 3. Being a student at MSM 3.1 Your name in the Netherlands You will be asked to fill in your name on many forms. In the Netherlands, one’s family name is the main name used in all formal and official correspondence. If you have more than one family name, we advise you to choose the name that should be mentioned on identity cards, diplomas and other documents. Always write your names in the same order in order to avoid unnecessary confusion later. 3.2 Your mailbox and Mailbox address in the Netherlands Mailbox Mailboxes are available for students participating in programs with a duration of more than three months.These boxes are for individual use and are located on the ground floor, in room 043. In order to facilitate the delivery of your mail, please inform your friends and family of your mailbox number. Only mail mentioning your mailbox num- ber will be deposited in your mailbox during your stay at MsM.When you return to your home country, all mail will be forwarded to your home address dur- ing the first two months after your departure. After two months, the mail will be returned to the sender. “Work visit were very enlightening and mind provoking as to what the initiatives could mean for the organization.” Lwendo Munyati, Zambia. GSM 2013
  10. 10. Maastricht School of Management | STUDENT GUIDE 2013-2104 The same rules apply for mobile phones. A mobile phone number looks like this: +31(0)6 123 456 78. Decoding phone numbers: +31 Any number starting with 0031 is a phone number in the Netherlands. +32 Any number starting with 0032 is a phone number in Belgium. +31(0)43 All numbers with a +31(0)43 area code is a Maastricht land line. 06 All numbers starting with 06 are mobile phone numbers. 0900 Numbers preceded by 009 will charge an extra fee.They are often used for informa- tion lines, as well as government offices. A recording will indicate the extra fee per minute. 0800 Numbers starting with 0800are free of charge, but please note that if you call from a mobile phone, the conversation may still charge you for the number of minutes, so be careful. Note: All phone calls (including local calls) cost money. Local calls, regional calls or calls to mobile phones and foreign countries all apply different rates.To call abroad from the Netherlands, dial 00 followed by the international country code. Mobile phones If you would like to have your own phone,we advise you to buy a so called prepaid mobile phone.There are several shops in the city center of Maastricht where you can buy prepaid phones. A few examples are: T-Mobile Kleine Staat 13, Maastricht Tel. 0800 7123, www.t-mobile.nl Belcompany Muntstraat 6, Maastricht Tel. +31 (0)43 326 04 26, www.belcompany.nl Vodafone Grote Staat 24, Maastricht Tel. 0900 0140, www.vodafone.nl Hi Grote Staat 38, Maastricht Tel. 0800 0346, www.hi.nl The Phone House Wolfstraat 11, Maastricht Tel. +31 (0)43 326 41 22, www.phonehouse.nl Telfort Grote Staat 21, Maastricht Tel. 0800 1707, www.telfort.nl The Globally Networked Management School 10 “Studying at MsM for the MBA was an incredible adventure. You may not necessarily become a better student, but for sure your mind and body will grow stronger. It was great to be here amongst an amazing variety of cul- tures. Watch the first 100 days, guys! Those first 100 days are as important as when starting a new venture! Be focused, sharp and hit the target.” Endri Bahja from Albania. MBA29
  11. 11. Maastricht School of Management | STUDENT GUIDE 2013-2104 Important phone numbers 112 General emergency number for alerting police,fire department and ambulance. 0900 8844 General police number. 0900 9292 Information on public transport in the Netherlands,including door-to-door itineraries. 0900 9296 Information on international train travel. 1888 Phone directory enquiry. 0900 8418 International directory enquiries. 0800 0101 Request collect calls from the Netherlands for international calls +31(0)43-387 08 08 General phone number MsM. 3.4 Post office mail The main post office is located at Nijverheidsweg 40 in Maastricht (Formido).There are several smaller post offices and post service points scattered over town. Mailboxes are orange and have two slots; the slot marked“streekpost”(local post) is reserved for delivery in the zip code areas indicated on the mail- box, and the slot marked“overige bestemmingen”is reserved for delivery elsewhere (rest of the Nether- lands). If you plan to send a parcel, we advise you to enquire the most suitable service at the post office. Parcels can be sent by airmail or express mail. 3.5 Health and medical care Health Insurance According to Dutch law all foreign residents are requested to have adequate health insurance. For holders of fellowships offered by the Dutch govern- ment and international organizations, MsM will arrange for health insurance for the duration of their study in the Netherlands. Other students (i.e. private students) are requested to make their own arrangements through the Career Center. All students must be insured immediately upon their arrival in the Netherlands.The insurance arranged through MsM has been specially designed for interna- tional students and their dependents. Please carefully read the conditions listed on the Insurance Certificate for Fellows. Rules and Reimbursements The following information will facilitate the use of your insurance. In case of illness,please make an appoint- ment with the MsM General Practitioner (GP) through the Career Center. Make sure to bring your insurance policy documents with you and show your insurance policy to the GP. If you wish to see a specialized doctor, you still need to go to the GP first,as GPs only may direct you to the relevant specialist. In such cases the insurance company requires a written and signed statement from the referring doctor (see the conditions in your insurance certificate). First settle the doctor’s bill (and,if necessary, the pharmacy’s bill) and keep all bills and receipts. For reimbursement of expenses made,report to the Career Center. Please make and keep photocopies of all bills. Illness/toothache If you are unable to attend lectures due to illness or toothache,please inform (or have someone else inform) your Program Manager and the Career Center as soon as possible. If you wish to consult a doctor or a dentist,you can make an appointment through the Career Center Student Affairs Officer (room 028). As mentioned earlier, you should see a General Practitioner (family doctor, “huisarts”or“dokter”) before receiving a referral to a specialist; it is not possible to go to a specialist directly. General Practitioner: Gezondheidscentrum“de Heerderrein” Doctor van Sint Fiet Rijksweg 72A 7, 6228 XZ Maastricht Tel: +31(0)43 - 367 37 37 Following dentist can be consulted: Dentist Kies 22 De Beente 22A, 6229 AV Maastricht Tel: +31(0)43 - 361 81 11 The Globally Networked Management School 11
  12. 12. Maastricht School of Management | STUDENT GUIDE 2013-2104 In case of emergency, call the national emergency number 112.You will be asked whether you need an ambulance, the police or the fire department and will then be connected to the relevant service. If you need to speak to the police but it is NOT an emergency, please call 0900 8844. Pharmacy You need to present a prescription from a doctor/ GP in order to receive medication.The doctor/GP will indicate if and how often the pharmacist may renew the prescription.When a pharmacy (“apotheek”) is closed, a notice on the door will indicate the address and telephone number of a pharmacy offering after- hours service. The pharmacy linked to your insurance policy is: Apotheek Wijck Wijcker Brugstraat 10, 6221 EC Maastricht Tel: +31(0)43 - 321 36 25 4. In class 4.1 The class representative The class representative is elected by the students of the respective programs. His or her tasks may include: • Reporting to the Program Manager on issues concerning the course, the group as a whole or individuals in particular. • Thanking guest speakers and hosts of organiza- tions during work visits on behalf of MsM and the students. • Meeting with representatives of MsM and MsM Residence at regular intervals to discuss practical matters concerning the living and study-environ- ment at MsM. 4.2 Books and writing materials During the introduction period, you are provided with your study books and a basic set of writing materials.The librarian hands out the books during the library introduction.The set of other materials is provided once, usually during the introduction period, and contains the following items: a writing pad, a ballpoint and a folder (e.g. to collect hand- outs). Other materials you would like to use are for your own expense and can be bought in local stores. The Globally Networked Management School 12 “Being in MsM in September was like a dream. The journey started with excitement, anxiety and wonderful discovery of new people, friends and great learning environment. Studying here has been like a year running a marathon, but every day I was endowed with the power of knowledge to complete the race which I believe is the treasure for my future.” Bernadette Chepkoech, Kenya. MBA29
  13. 13. Maastricht School of Management | STUDENT GUIDE 2013-2104 The Globally Networked Management School 1. The Netherlands 1.1 General The Netherlands is a constitutional monarchy with a parliamentary system. It forms part of the Kingdom of the Netherlands, which consists of the Netherlands itself and six islands in the Caribbean: Aruba, Curação and Bonaire, just off the Venezuelan coast, and St Eustatius, Saba and St Maarten, located southeast of the Virgin Islands. The Netherlands are sometimes referred to as ‘Holland’. Holland is part of the names of the two western coastal provinces, North and South Holland, which have played a dominant role in the country’s history. Situated between the North Sea, Belgium and Germany, the Netherlands is roughly 300 km (+/- 190 miles) from north to south, and about 200 km (+/- 120 miles) from east to west.The capital city is Amsterdam, while the government is located in The Hague. Amsterdam is also the largest city, with an urban population of approximately 780,000. Major cities Amsterdam,The Hague, Rotterdam and Utrecht all belong to the large Randstad conurbation which has a population of ten million (almost two thirds of the entire Dutch population), making it one of the largest metropolitan areas in Europe.This intense urbanization is due not so much to the four main cities themselves, but to the high number of medium-sized cities and towns. The major cities of the Netherlands all have a distinctive character, even though they are located quite close to each other.With its historic center, majestic buildings, museums and unique canal ring, Amsterdam attracts many tourists,.The Hague, Delft, Haarlem, Utrecht, Groningen and Maastricht also boast their share of historic buildings, museums, traditions and attractions. Rotterdam is renowned for its strikingly modern architecture, as exemplified by the Erasmus Bridge, known locally as the‘Swan’. Gateway to Europe and the rest of the world Thanks to their location on the estuaries of two major European rivers, the Rhine and the Meuse, the Social Guide Introduction to living in the Netherlands and Maastricht 13 “Living in Netherlands, especially Maastricht, was an exciting experience. I have never been to a country that would experience all seasons in five minutes, rain, snow, heat and cold, very interesting. The clubs, parks, bikes can’t go unmentioned. The chance to travel to other EU countries from here was also an experience I will cherish. Great experience...” Morgan Kapeya Mwesa, Zambia. MBA29
  14. 14. Maastricht School of Management | STUDENT GUIDE 2013-2104 two provinces of North and South Holland are still very important for the Dutch economy.With Rotterdam being Europe’s biggest seaport, and Amsterdam Schiphol one of Europe’s largest airports, the Netherlands is an important gateway between Europe and the rest of the world. Struggle against the sea The Netherlands is a low-lying country, with about 26 percent of its area and 60 percent of its population below sea level. Most of the country is very flat, except the foothills of the Ardennes in the south- east and a hilly region in the central part of the Netherlands. Significant areas have been gained through land reclamation and preserved using an elaborate system of polders and dikes. Polders are flat stretches of land, surrounded by dikes, where the water level is controlled artificially. From the 16th century onwards windmills were used not just to keep the land dry, but to drain entire inland lakes. The Netherlands’unique appearance is character- ized by large numbers of bridges, dikes, windmills and pumping stations. The crowning achievement of Dutch water manage- ment is the Delta Project, a chain of dams protecting the provinces of Zeeland and South Holland from the North Sea.Work on the project began after the disastrous floods of 1953, and ended in 1997 with the completion of a storm surge barrier in the Nieuwe Waterweg.The barrier uses two enormous hinged gates that can be lowered in severe weather to close off the 360-metre-wide waterway. It protects the one million inhabitants of the greater Rotterdam area from flood without harming the environment. International scope The Netherlands is a founding member of the EU, NATO and the OECD, and has signed the Kyoto Protocol.The Hague area is home to more than 80 international organizations (including NGOs) working in the fields of peace, justice and security. The Netherlands hosts five international courts in or near The Hague: the Permanent Court of Arbitration, the International Court of Justice, the International Criminal Tribunal for former Yugoslavia, the Inter- national Criminal Court and the Special Tribunal for Lebanon. As a result, the city has been dubbed‘the legal capital of the world’. The Globally Networked Management School 14 h Maastricht Paris London Berlin Amsterdam Rome Brussels Madrid Maastricht Amsterdam ‘s-Hertogenbosch Arnhem Utrecht Middelburg 2 3 4 5 1 6 The Hague Lelystad Zwolle Assen Groningen Leeuwarden 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 Belgium Germany Netherlands
  15. 15. Maastricht School of Management | STUDENT GUIDE 2013-2104 1.2 The Dutch The Dutch are the native inhabitants and dominant ethnic group (81 percent) of the Netherlands.They are also the tallest people in the world.The average height for a Dutchman is 1.82 meters (just over 6 feet), while women average 1.69 meters (almost 5 foot 7). Winning the struggle against the sea has created a can-do attitude that is typically Dutch. Since control- ling water requires many parties to meet and plan together, the Dutch have learned to work as a team and adopt pragmatic solutions. European partners and the broader international community regard the Dutch as bridge builders and often ask them to serve as such. Dutch society is egalitarian, individualistic, and modern. Education, hard work, ambition and ability are valued; things considered non-essential or excessive are not.The Dutch are proud of their cultural heritage: a rich history in art, architecture and technological advancements, and involvement in international trade and affairs. 1.3 Government The Netherlands is a constitutional monarchy with a parliamentary system.This means that the government includes not only the ministers and the state secretaries, but also the monarch (currently King Willem-Alexander).The monarch is also the head of state. The Netherlands is a representative democracy and its parliament (Staten Generaal) is made up of two Houses.The Senate (Eerste Kamer) has 75 indirectly elected members, who only have the power of veto in the legislative process.The House of Representa- tives (Tweede Kamer) has 150 members elected directly by the people. It scrutinizes the government and proposes legislation. Members of both Houses serve a four-year term. The two Houses have four rights: the right to set a budget; the right of interpellation; the right to put questions to ministers and state secretaries; and the right of inquiry.The House of Representatives has two additional rights: the right of amendment and the right to propose legislation. The Dutch House of Representatives is elected by proportional representation.There are currently ten political parties in the House.Traditionally, the three largest are the Labor Party (PvdA), a social democratic party that has its roots in the trade union movement; the Christian Democratic Alliance (CDA), a merger of three confessional parties that bases its ideas on religious principles; and the People’s Party for Free- dom and Democracy (VVD), a right-leaning liberal party that gives high priority to individual freedom. However, following the most recent election (June 2010), the third largest party is the PVV, the right wing Freedom Party, with the CDA now relegated to fourth place. 1.4 Provinces The Netherlands is divided into 12 provinces,each of which enjoys a limited independence.The executive authority is the Provincial Council, of which the Queen’s Commissioner is the Chairman (in the Province of Limburg the Queen’s Commissioner is called the Governor).The 12 provinces are: North Holland, South Holland, Utrecht, Zeeland, Brabant, Groningen, Friesland, Drenthe, Overijssel, Gelderland, Limburg and Flevoland. Each province consists of several municipalities governed by elected municipal councils and an appointed head known as the Mayor (“Burgemeester”). Dutch Mayors are appointed by and responsible to the Minister of the Interior, through the Queen’s Commissioners of the Province. The Globally Networked Management School 15
  16. 16. Maastricht School of Management | STUDENT GUIDE 2013-2104 1.5 Languages Dutch is the native language of more than 22 million people in the Netherlands and Belgium. In north- western France, around 60,000 people speak a Dutch dialect. Dutch is used widely in government and education in the former colony of Suriname, and in Aruba and the Netherlands Antilles, which are part of the Kingdom of the Netherlands. In Indonesia, many lawyers and historians speak Dutch due to historical ties. Afrikaans, which is spoken in South Africa, is an offshoot of Dutch. Dutch has also influenced other languages, especially in shipping, waterworks and agriculture. Dutch is taught at around 250 universities around the world. In French- speaking Belgium, northern France and Germany, many pupils choose Dutch as their second language. In 1980, the Netherlands and Flanders founded the “Nederlandse Taalunie”(Dutch Language Union), which promotes the Dutch language worldwide and draws up rules for spelling and grammar. A separate language,Frisian,is spoken in the province of Friesland.This officially recognized language is the native language of around 400,000 people. It is similar in some ways to English and the Scandinavian languages. Dutch is used in schools throughout the country, including in Friesland. Source paragraph 1.1 - 1.5: www.minbuza.nl/en 1.6 Climate The weather is often unpredictable in the Nether- lands and is a favorite topic of conversation among the Dutch.The Netherlands has a maritime climate, with cool summers and mild winters.The average temperature is 2° C (36° F) in January and 19° C (66° F) in July,with an annual average of about 10° C (50° F). However, in the winter, temperatures can fall to -15° C (5° F) and in the summer they sometimes can run up to 35° C (95° F). Clouds generally ap- pear every day, and in the winter months there are frequent occurrences of fog and rainfall.The average annual rainfall is about 76.5 cm (30 in). In the eastern and southeastern regions, winters are a few degrees colder and summers a few degrees warmer. Statistics show that Limburg, the province you are staying in, has 130 hours more sunshine compared to the rest of the Netherlands and less annual rainfall. 1.7 Daylight saving time During the summer time, the Netherlands, together with 70 other countries, such as the United States, Mexico, Chile or Namibia and European Union, applies daylight saving time.This means for the academic year 2013-2014 that on Sunday, 27 October, 2013 at 3 am, the clock will be put one hour backwards and on Sunday, 30 March, 2014 at 2 a.m., the clock will be put one hour forward. The Globally Networked Management School 16 “A colleague of the past recommended MsM to me. I studied at Columbia University, New York and took short courses elsewhere in South East Asia. MsM was different because from the moment I got out of the airport until I returned I felt well taken care of.” Yesley Selden, Bhutan. FNM 2013
  17. 17. Maastricht School of Management | STUDENT GUIDE 2013-2104 2. Limburg Limburg is a remarkable province. It is rich in nature, culture, history, and possesses an innovative business sector.The province unites tradition with progress. Of the 12 provinces in the Netherlands, Limburg is the most European in character. Limburg shares a longer border with Belgium and Germany than it does with the rest of the Netherlands. Everyday life in Limburg has always involved contact with regions that are today located outside the national borders. Limburg’s geographical location and history mean that cross-border cooperation is a must. Limburg is a member of four different Euroregions.Together with its German and Belgian neighbors, Limburg is taking on challenges in a variety of fields. It is Limburg’s ambition to continue to develop as a model European region within the European Union. After all, this is a region where people visit family and friends across the border, where people shop, go to school, enter hospital, and find a job in another country. Source: www.limburg2012.nl 2.1 Maastricht Maastricht is the oldest city of the Netherlands and the capital of Limburg. Maastricht’s history, like that of its surrounding region, goes back to Roman times when the Romans chose the spot as the best place to cross the river on their way from Cologne to the French coast. Remains of the Roman forum on the site of the“Onze Lieve Vrouweplein”can still be viewed in the Cellar Museum of Hotel Derlon. At the end of the Roman period, Maastricht’s history is characterized by its religious role within the Christian Church. Maastricht became a bishopric in the 4th century. In Carolingian times, the bishopric moved from Maastricht to Tongres and Liège. By the 13th century, Maastricht had become a city with two masters, often enemies: on the one hand, the Duke of Brabant and on the other, the Prince Bishop of Liège.This situation was to endure until the end of the French Ancien Régime in 1795. Despite a measure of political stability, Maastricht remained from 16th to the 19th century an attractive place.The city was conquered by the Spaniards in 1579 and by the Dutch Republic in 1632.The Dutch Republic replaced the Spanish King as Duke of Brabant while Liège retained its privileges. The Globally Networked Management School 17
  18. 18. Maastricht School of Management | STUDENT GUIDE 2013-2104 During the reign of the French king Louis XIV, the city was once more subjected to the rigors of siege warfare. It was at this time that d’Artagnan, the musketeer made famous by Alexandre Dumas, was killed here. Following the depredations of World War II and the German occupation, the city rose to European eminence in the 1990s, becoming the site of the famous Treaty of Maastricht (also known as the Treaty on European Union responsible for the creation of the European Union). The Basilica of St Servatius on Vrijthof square and the Onze Lieve Vrouw basilica on the Onze Lieve Vrouw square and many other churches, including the Protestant church St Jan, also located on Vrijthof square, are treasures of the past.Vrijthof square, bounded on the east by its great churches, features on its southern side the former residence of the Spanish Governor, the“Spaans Gouvernement”. Maastricht is known for its museums, its old walls, its underground fortifications, its monumental Town Hall built between 1659 and 1669, as well as its many 17th and 18th century patrician houses, its narrow old streets, the“St. Pietersberg”(Mount St Peter’s) with its extensive underground labyrinth. 3. Money Finance 3.1 The Euro The Netherlands is one of the European Union member countries that changed its currency to the Euro on January 1, 2002, in accordance with the Treaty of Maastricht. Other countries that have con- verted to the single European currency are: Andorra, Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Kosovo, Luxembourg, Monaco, Mon- tenegro, Portugal, San Marino, Slovenia, Spain and Vatican City. Although the Vatican, Monaco and San Marino are not EU members, they have still adopted the Euro due to currency unions with member states. Andorra, Montenegro and Kosovo (also not part of the EU) have adopted the Euro unilaterally. These countries have the same bank notes but slightly different looking coins.There are seven bank notes: 5, 10, 20, 50, 100, 200 and 500 Euro notes, and eight coins: 1 and 2 Euro coins and 1, 2 ,5, 10, 20 and 50 (Euro) cent coins. In general in the Netherlands 1 and 2 Euro cent coins are no longer in use. The coins have two faces: the common Euro face showing the amount, and a national face. Although the coins look different, they can be used in any of the countries that have introduced the Euro. E This is the symbol of the Euro.The official abbre- viation for the Euro is EUR. For more information about the Euro please check www.europa.eu The Globally Networked Management School 18
  19. 19. Maastricht School of Management | STUDENT GUIDE 2013-2104 3.2 Commercial banks On weekdays, most commercial banks are open from 9.00 a.m. to 5.00 p.m. At the Central Station in Maastricht, you will find a so-called Grens Wisselkantoor (GWK) where you can change money. The GWK is open from Monday until Saturday from 8.00 a.m. until 9.00 p.m. and on Sundays from 9.00 a.m. until 6.00 p.m. 3.3 Your Bank account If you are staying in the Netherlands for longer than three months, you can open a bank account.The bank handling the account of students staying on the basis of a residence permit is: ING Bank Vrijthof 45, 6211 LE Maastricht Tel.: +31(0)43 - 329 52 13. www.ing.nl 3.4 Tax Forms Students living in the Netherlands for more than one year will receive a tax form. In case you have questions about your tax form, you can contact the tax office at the following address: Tax office Terra Nigrastraat 10, 6216 BL Maastricht Tel.: 0800 05 43 This is a general telephone number.You can phone it to ask all your questions (also in English). 4. Shops 4.1 Opening hours General shop opening hours in Maastricht are as follows: Monday 1.00 p.m. - 6.00 p.m. Tuesday 9.00 a.m. - 6.00 p.m. Wednesday 9.00 a.m. - 6.00 p.m. Thursday 9.00 a.m. - 9.00 p.m. Friday 9.00 a.m. - 6.00 p.m. Saturday 9.00 a.m. - 5.00 p.m. Sunday 12:00 p.m. - 5.00 p.m. (Koopzondag) Koopzondag (= Shopping Sunday) Shops in the city centre are allowed to open on Sundays from 12:00 noon, with the exception of 31 March (Easter Day), 19 May (Whitsun), 25 December (Christmas Day), 26 December (Boxing Day), 1 January 2014 (New Year’s Day) and 2 to 4 March 2014 (Carnival).The shops in the centre will also be closed on the Sundays of the Reuzenstoet (‘parade of giants,’2014) and Heiligdomsvaart (procession of holy relics in honor of St Servatius, 2018). During the city processions, the shops will open at 1:00 p.m. 4.2 Markets Market days in Maastricht take place twice a week, on Wednesdays and Fridays. On Wednesdays, a large part of the market sells fabrics and clothing, and all other accessories for making your own garments. On Fridays the market is largely focused on food, with a special fish section. Markets are held from 8.00 a.m. until 4.00 p.m. on the Market Square, in front of the City Hall. Every Sunday morning there is a market at La Batte in Liège (Belgium).This famous street-market stretches over a mile along the Meuse river.The Batte market typically runs from early morning to 2.00 p.m. One can purchase (international) food products, plants, tools, birds, textiles, books, records, The Globally Networked Management School 19
  20. 20. Maastricht School of Management | STUDENT GUIDE 2013-2104 all sorts of gadgets, toys and sweets. Here, a boister- ous crowd mixing all classes and nationalities stroll in a friendly atmosphere. 4.3 Supermarkets Dutch supermarkets offer a wide range of products. The main national chains are Albert Heijn, Plus, Jumbo, C1000, Aldi and Lidl. Albert Heijn sells a lot of different products and offers good quality. Prices at Albert Heijn are above average while prices at C1000, Jumbo and Plus are average. Aldi and Lidl are the cheapest supermarkets. Supermarkets closest to MsM are: • Albert Heijn (AH), Burgemeester Cortenstraat 8 • Albert Heijn (AH), Scharnerweg 110, • Albert Heijn (AH to Go) • PLUS, De Beente 86 • PLUS, De Leim 10 • Lidl, Baron van Hövelstraat 77-85 • Aldi, Roserije Shopping Center, Roserije 303 • Jumbo, Laag Mosae Forum 5-6, 4.4 Department stores V D Big department store in the city center (Grote Staat 5/15). Clothes, food, furniture, books, cosmetics etc. Bijenkorf Up market department store.The Bijenkorf is actually part of the same building as VD, but it has a separate entrance (in Maastrichter Brugstraat and Achter het Vleeshuis). HEMA Small department store situated in the city center Grote Staat 10 and in the Brusselse Poort 54. Cheaper than VD. IKEA The most popular furniture chain in Europe is situ- ated in Heerlen Woonboulevard, a quick train ride from Maastricht station. In de Cramer 142, Heerlen. Kwantum Kwantum, situated in the Brusselse Poort sells lights, mattresses, tables, bed-sheets, etc. The Globally Networked Management School 20
  21. 21. Maastricht School of Management | STUDENT GUIDE 2013-2104 Blokker Sells dishes, pots and pans, and bathroom supplies. Blokker is situated in Brusselse Poort, Plein 1992 and in the city center. Xenos This furniture/novelty/grocery store offers almost anything your heart desires at a very reasonable price. Xenos is located on the first floor of shopping center“Entre Deux”. Media Markt This large electronics store sells nearly everything from DVDs to refrigerators. It is located in Wyck near the Meuse river (Franciscus Romanusweg). Kruidvat Although not a department store, the Kruidvat is an excellent drugstore to find all kinds of products, mainly related to personal hygiene.There are several shops in Maastricht: Grote Staat, Markt, Mosae Forum shopping center and Wyckerbrugstraat. ETOS Drugstore where you can buy everything you need for personal hygiene, such as shampoos and deodorants, but also cosmetics and over the counter drugs such as painkillers. ETOS can be found in the Spilstraat (city center) and Brusselse Poort. 4.5 Shopping centers In addition to the many shops in the city center, Maastricht also has two shopping centers, Entre Deux and Mosae Forum. Both are newly established structures, with most of the shops dating back to the end of 2006. Outside the city center, you can find the shopping center Brusselse Poort (Brusselsepoort 65 Maastricht). Maasmechelen Village is a popular shopping center in Belgium. In this outlet center, you will find the biggest and brightest brands in fashion. Prices on collections at Maasmechelen Village outlet are at least 33% lower than those offered on the same collections in boutiques in the previous year. More information about Maasmechelen Village can be found at: www.maasmechelenvillage.com Another outlet center is situated in Roermond and can be easily reached by train. It offers big discounts on over 170 designer brands. More information about Designer Outlet Roermond can be found at: www.designer-outlet-roermond.com 5. Wining Dining 5.1 Dutch Eating Habits The Dutch normally take three meals a day.Two meals (breakfast and lunch) are cold and are mainly bread based. Breakfast:bread and butter or margarine, topped with cheese, thinly sliced cold meat, peanut butter or a sweet spread such as jam, honey or sprinkles. Much the same for lunch with a possible addition of soup, salad or fruit.The evening meal typically consists of potatoes and vegetables combined with a relatively small serving of meat or fish. For dessert, the Dutch generally eat a kind of pudding made with milk or another dairy product. This traditional food is also the most economical in Holland.Vegetables especially are plentiful, of high quality and comparatively cheap. Products that are not cultivated in the Netherlands are available through the European Common Market. Plenty of other foods are available as well, as a result of the historical link between the Netherlands and Indonesia, and the presence of many ethnic groups. Dutch tastes are becoming more international all the time: rice and pasta dishes are now standard in most Dutch homes.You will find imported tropical food, vegetables and fruit sold in many shops, whereas tropical cooking ingredients can be found at special Indonesian grocery shops called“Toko”. The Globally Networked Management School 21
  22. 22. Maastricht School of Management | STUDENT GUIDE 2013-2104 There are also several shops with Turkish or North African owners that sell meat that is prepared and handled according to the Islamic beliefs. Some Addresses in Maastricht: • Toko Bandung, Akersteenweg 78 • Toko Senang Hati, Meerssenerweg 61 D • Amin Markt ,Boschstraat 87 • Ali Baba Minisuper, Malpertuisplein 44 • Afrikana, Grote Gracht 55 • Le Souk, Maastrichter Heidenstraat 4 • Ugur Bakkaliyesi, Boschstraat 77 • Amazing Oriental, Laag Gubbelstraat 38 (MosaeForum) • Persia, Boschstraat 103 • San-Wah, Sint Antoniuslaan 37 • Mosae Turquoise, Mosae Forum (Turkish shop) 5.2 Typical Dutch Food Dutch English Appelflap Pastry with pieces of apple Boerenkool met worst Green cabbage, mashed potatoes and sausage Drop Licorice: a black,chewy kind of candy with a sweet and/or salty taste.You can buy it in hundreds of different types. None of them taste as the ones you can get outside the Netherlands Erwtensoep / Snert Famous Dutch pea soup for cold winter days (main course) Flensjes Very small thin pancakes Hollandse Nieuwe / Fresh raw herrings Maatje Lekkerbekje Fried fish (mostly whiting) Mosselen Mussels,a particular kind of shellfish caught in the North Sea Stamppot Mashed potatoes mixed with vegetables,served with meat Uitsmijter Sandwich with ham or bacon and two fried eggs Oliebollen Fried balls of dough,similar to doughnut,sometimes made with apples and currants, traditionally eaten on New Year’s Eve. Pannekoek Large pancake covered with powdered sugar,jam or syrup Slavink en rode kool Balls of minced beef rolled in bacon with red cabbage and potatoes Vlaai Typical (fruit) pie from Limburg Zuurkool Sauerkraut mixed with mashed potatoes served with a large smoked sausage Zuurvlees / Zoer vleisj Sour Beef Stew.Typical Limburg dish 5.3 Restaurants Nearly all restaurants will reserve a table for you if you phone in advance. For popular restaurants, especially in the weekend, this is advisable. In general, restaurants fall into several categories on the basis of price. Of course there are also relatively inexpensive restaurants that serve French-style food, and Chinese restaurants that are expensive, but in general the categories are as follows. Most expensive: • French (Frans) • Japanese (Japans) Reasonably priced: • Italian (Italiaans) • Greek (Grieks) • Argentinean (Argentijns) • Indonesian (Indonesisch) • Mexican (Mexicaans) • Indian (Indiaas) • Thai (Thais) • Chinese (Chinees or Chinees-Indisch) • Mediterranean grillroom (shoarma) The Globally Networked Management School 22
  23. 23. Maastricht School of Management | STUDENT GUIDE 2013-2104 Tipping is not obligatory but most people will round off the amount of the bill, adding between 5 and 10 percent to the total. Below you can find a few examples of good and reasonably priced restaurants: Café Charlemagne Good dishes, such as the Greek Salad and the Satéhtje Marcus (sate), set it apart from the rest. Onze Lieve Vrouweplein 24 . www.cafecharlemagne.nl Eetcafé de Branding Great Indonesian food for a very reasonable price. Also Surinam Roti. Koestraat 5. Friture Royal Usually, when people in Maastricht talk about the concept ‘friture’, they mean a snack bar where you can buy fast food and French fries. But Friture Royal is totally different! This Belgian (Walloon) bistro serves simple but delicious dishes with excellent price/quality ratio. Spoorweglaan 1. www.fritureroyale.nl Gadjah Mas One of the best places for Indonesian food. Rechtstraat 42. www.gadjahmas.nl Gio’s Cucina Casalinga This restaurant serves true Italian dishes and has a very friendly staff.The setup is unusual however: there is no menu (only a waiter’s explanation of the different dishes), you cannot make a reservation and you can only pay cash.Vrijthof 29a. Grand Café de Perroen This place is a grand café and restaurant. Different rooms entice its customers with different atmos- pheres and they serve good food at reasonable prices. Vrijthof 34-35. www.perroen.nl La Bodega The only real Spanish tapas bar in the center of Maastricht, with the atmosphere of Spain, delicious main and side dishes and exquisite Spanish wines and beers. Platielstraat 9. www.labodega-maastricht.nl Ma van Sloun This is a very affordable restaurant in a student setting. Tongersestraat 3. www.cafemavansloun.nl Pet Thai Traditional Thai style cooking. A fine selection of delicious Thai dishes and some dishes from Isaan - the North East of Thailand - are on the menu. Boschstraat 93. www.petthai.nl Pieke Potloed On the nice patio you can enjoy typical dishes from Maastricht Sporenstraat 5. www.piekepotloed.nl Preuverij Reasonable dishes for a low price. Kakeberg 6. www.eetcafedepreuverij.nl Reitz Reitz once won the“best fries in Europe”award and continues to serve fresh, cheap, delicious and un- deniably Belgian fries at the marketplace on a daily basis. Be prepared to wait in line. Markt 75. www.reitz.eu Witloof An excellent Belgian restaurant with a good atmos- phere and very affordable dishes. Due to its popular- ity, reservation is necessary. St. Bernardusstraat 12. www.witloof.nl Also check the websites www.iens.nl and www.specialbite.nl for information and ratings on almost all restaurants in Maastricht.The websites are available in English. The Globally Networked Management School 23
  24. 24. Maastricht School of Management | STUDENT GUIDE 2013-2104 5.4 Cafés and bars Below you can find some examples of cafés and bars where you can have a small bite, some drinks and a good time. Please note that these are only a few examples.The best way of getting an impression on what Maastricht has to offer, is to just go into town and experience the city for yourself. Coffeelovers Coffeelovers, in the Céramique area, serves a large variety of very good coffees and has an excel- lent lunch menu. Coffeelovers also has two other branches in Maastricht: one in the Visitors’Center of Maastricht University at Bonnefantenstraat 2, and one in the Polare bookstore (Entre Deux), which is situated in a beautifully renovated building that used to be a church. Corner Ruiterij/Plein 1992. Café Ipanema Ipanema is a relatively new and trendy café, beauti- fully situated on the riverside of the river Meuse on the ground floor of the Bonnefanten Museum. In addition to its good breakfast and lunch menu, this café also serves fine tapas.You can also sit outside on the terrace. Avenue Céramique 250. Café Sjiek This is a bistro, where you can eat delicious regional and other dishes. During the summer you can sit outside on the terrace located across the street from the restaurant. It is not possible to make reserva- tions. Sint Pieterstraat 13. Café Twee This is a nice café near the Fine Arts Academy. A good venue to read one of the several papers and magazines offered here, making it the perfect intel- lectual getaway. Kommel 8. Café Zuid This bar is situated in the Céramique area, near the Public Library. Here you can have nice drinks and ta- pas. During the summer months it is a perfect place to relax and have a drink, as they have a nice terrace facing the Meuse river. Plein 1992-15. Café Zondag This popular, trendy bar is situated in Wyck. During the weekend this place features a superb atmosphere, great parties, and attracts many people. Wycker Brugstraat 43. Clinique At night, this is a very popular student bar. During the day you can eat here for a reasonable price. Platielstraat 9A. Derlon Hotel Bar Located in the foyer of the Derlon Hotel, this bar is popular during the weekend, especially on Friday when it sports a DJ. It has a wonderfully relaxed atmosphere. Onze Lieve Vrouweplein 6. EDDs café EDD stands for Eat,Dance Drinks.You can have breakfast,lunch,dinner, tapas and/or drinks in this café with a special interior.They have a jazz session (open stage) each Tuesday at 10:15 p.m. Heggenstraat 3. De Falstaff De Falstaff has a relaxed atmosphere and is ideal if you just want to sit down and chat with your friends.They proudly serve a large assortment of specialty beers and even have a beer menu. St. Amorsplein 6. John Mullins Irish Pub A big Irish Pub, John Mullins boasts a great atmos- phere and authentic Irish personnel.There is live music on Thursday, Friday or Saturday. Every Tuesday, there is a pub quiz.Wycker Brugstraat 50. The Shamrock Another café with an Irish touch. Here you have the possibility to play pool and darts.The Shamrock is often positively crawling with international students. Brusselsestraat 49. The Globally Networked Management School 24
  25. 25. Maastricht School of Management | STUDENT GUIDE 2013-2104 Take Five Take Five is the typical trendy little spot to hang out; it offers fantastic international lunches and good value for your money. Bredestraat 14. De Twee Heeren Funky music abounds here and it is also a good place to eat: try the saté with French fries. On Tuesdays, mostly international students frequent this bar. Platielstraat 17-19. 5.5 Dancing If you like dancing until dawn, here are some places for you. Allabonneur (Alla) This is a night club, pub and a great place to dance. Open daily from 10.00 p.m. to 5.00 a.m., making it the perfect after-pub nightspot. Leliestraat 5. Mondial This large discotheque is quite nice and features parties and events all the time. Middelweg 12 in Beek (Limburg). Versuz This top-class night club is one of the most fashion- able places around. From celebrity Temptation Island parties to special guest stars like Lumidee, this place is unbelievable. Slachthuiskaai 6, Hasselt (Belgium). 6. Travel Transport 6.1 Bicycles Cycling is the cheapest and most popular form of transport in the Netherlands. It is especially use- ful for short distances and around town.There are many shops in Maastricht that sell both new and second-hand bicycles. If you are thinking of purchas- ing a bicycle it might be wise to buy an inexpensive second-hand one, as the rate of bicycle theft is very high in this country.You can find them at second- hand bicycle shops, or at the bicycle parking garages near the main railway station (Centraal Station). When you buy a bike, make sure that its lights work and that it has a sturdy lock (slot). Even better is to buy a chain and padlock so you can fasten your bicycle to something when you park it. Secure parking for bicycles is available at several places in Maastricht. Here is a short listing, but you can also look for the signs“rijwielstalling”or“fietsenstalling”: Rijwielshop ‘Aon de Stasie’ Parallelweg 40/a, Maastricht (roofed). Opened daily from 6.00 a.m. until midnight, Saturdays and Sundays until 1.00 a.m. Kesselskade Maastricht (roofed). Only bicycles. Opened from Monday - Saturday from 7.00 a.m. until 7.00 p.m.,Thursdays until 10.00 p.m. Market Maastricht (roofed). Only bicycles. Opened from Monday - Saturday from 7.00 a.m. until 7.00 p.m.,Thursdays until 10.00 p.m. Parking garage Vrijthof Maastricht (roofed). Only bicycles. Opened from Monday - Saturday from 7.00 a.m. until 7.00 p.m.,Thursdays until 10.00 p.m. Flat tyre? Don’t panic! All bicycle parks (except the one underneath the Vrijthof square) are equipped with bicycle repair kits provided by the ANWB (Royal Dutch Touring Club). The Globally Networked Management School 25 “From Day 1, we called ourselves MBA28 Family. It was a family united with colourful diversity. I learned more from my fellow classmates than I could ever learn from any book. MsM provided me the window to enhance my both personal and professional skills. MsM had provided me opportunity to participate in international business competition and live projects, which was a truly unique learning experience.” Amit Biswas, Bangladesh. MBA28
  26. 26. Maastricht School of Management | STUDENT GUIDE 2013-2104 This contains everything you need to get your bicycle back on the road again quickly.You can make use of the contents of the kit free of charge. Source: www.maastrichtbereikbaar.nl In Maastricht it is forbidden to park bicycles outside the designated areas (secure or non-secure). Bikes that are not in parked in a designated bicycle park- ing may be removed by the municipal authorities. Traffic Rules for Cyclists In the Netherlands people drive on the right hand side of the road. Every cyclist is expected to obey the traffic rules. Many city streets have special bicycle lanes, and separate bicycle paths run parallel to larger roads.Traffic lights have special signals for cyclists. You can therefore ride a bicycle quite safely even though there is a lot of traffic. As a rule, cars that are turning across your path are supposed to stop for you, but it is wise to watch out.You should also signal with your arm if you are planning to turn right or left. You can be fined for riding at night without lights and for cycling under the influence of drink. 6.2 Driving a Car When driving a car you have to take the following rules into account: • Drive on the right hand side of the road • Wear your seatbelt; it is mandatory. Also in the backseat when there is a seatbelt available. • While driving it is only allowed to use your cell- phone in hands-free mode • Be aware that parking violations are punished severely. • Make sure you pay in case of paid parking (betaald parkeren). Don’t park in places for licencees (vergunninghouders).You risk receiving a fine. • Petrol is rather expensive in the Netherlands. As a temporary resident you may use your own national driving license as long as you are from one of the approximately 160 countries that are party to an international convention. If your license would be very unfamiliar to a Dutch policeman, however, it is helpful to have an international license to use alongside your national one. For more information, ask at the driving license department of the municipal offices (gemeente: afdeling rijbewijzen) or call the national agency for road traffic: +31(0)793 - 458 201. If you would like to change your driver’s license into a Dutch one, please note the following: You have 6 months time in order to change your driver’s license into a Dutch one, as in the first half year you are allowed to drive in the Netherlands. After 6 months, you are not allowed to drive with your national driving-license anymore.You can change it by making an appointment with CBR: Tel: +31(0)40 - 250 28 02. www.cbr.nl You have to do a driving test again before they can give you a new license.The exam will be in Maastricht, near the soccer stadium Geusselt (MVV soccer club). 6.3 Rent-a-car Some addresses to rent a car in Maastricht: Adrem Autoverhuur Heerderweg 37 Tel. +31(0)43 - 352 11 00. www.ad-rem.nl Hertz Maastricht Aachen Airport, Beek Tel. +31(0)43 - 310 17 37. www.hertz.nl Autoverhuur La Blanche Weerhuisweg 5 Tel. +31(0)43 - 321 21 21. www.lablanche.nl Bo-rent Bosscherweg 250 Tel. +31(0)43 - 325 68 00. www.borent.nl The Globally Networked Management School 26
  27. 27. Maastricht School of Management | STUDENT GUIDE 2013-2104 6.4 Public Transport You will find that you can live very easily in the Netherlands without a car.Trains, busses and in a number of cities also trams and metros, run with high frequency.The public transportation network in this densely populated country extends to every corner.You can reach even the smallest village by a combination of train and bus. OV-chipkaart The OV-chipkaart is a single card for all the public transport (train, bus, tram or metro) in the Netherlands.The OV-chipkaart is the new means of payment for the public transport system in the Netherlands.The smart card is the size of a bank card and contains an invisible chip.The OV-chipkaart can be loaded with credit in Euros with which you can travel anywhere within the Netherlands. Note: in this paragraph you will find some general information about the OV-chipkaart. Please consult the official OV-chipkaart site www.ov-chipkaart.nl for further information.This website also shows short films on how to use the OV-chipkaart. Which card? You may choose between a personal, anonymous and disposable card. • Apply for the personal OV-chipkaart online: www.ov-chipkaart.nl • Get an anonymous OV-chipkaart at the counters of public transport companies, vending machines at the station or supermarkets. • Purchase a disposable card at the station vending machine. You can load travel credit or products onto the OV- chipkaart; without these, you cannot travel using the OV- chipkaart.Travel products are, for example, single but also season tickets.You can load these onto your card at the station vending machine, or at your public transport company’s ticket office.You can load travel credit onto your card using your bank card and PIN code at a vending machine or ticket office. If you have a personal OV-chipkaart, you can also select the auto-reload option, to ensure you always have enough OV-chipkaart credit to be able to travel. Orders from the web shop have to be loaded on the OV-chipkaart at a pick-up device. Checking in and checking out At the start of your journey, you can check in at the gate by holding your OV-chipkaart up to the screen. The sound and light signal indicates that your card has been read. At the end of your journey, you can check out by holding your card up to the gate screen. The sound and light signal once again indicates that your card has been read. Transfer Checking in and out is required when you transfer The Globally Networked Management School 27
  28. 28. Maastricht School of Management | STUDENT GUIDE 2013-2104 from any form of transport to another, except when you transfer from one train to another within the same company (e.g. NS,Veolia). Trains The Netherlands has as dense railway network that offers frequent service, as well as the quickest way to travel between city centres.The carriages are modern and clean and, although many Dutch people complain about delays, the trains usually run on time. On the train you have a choice of carriages: first or second class, which is indicated by a large 1 or 2 painted on the outside of each wagon. First class costs about 50 % more and gives you a slightly larger seat in a compartment that is less likely to be full. Smoking is not allowed on any train, and is also prohibited in the station and on the platforms (although there are special zones on the platform where smoking is permitted; these zones are indi- cated by a tall pillar, containing ash trays and the words“rookzone”. Anyone caught smoking outside these zones will receive a heavy fine). From Maastricht you can travel by train to practi- cally any destination in the Netherlands. Some desti- nations can be reached directly from Maastricht; for other destinations you have to transfer to another train at a station. Information about the departure times of trains going to and leaving from Maastricht can be found on the websites: www.ns.nl in Dutch and English, www.9292.nl (this site also gives infor- mation about bus, tram and metro schedules). On the website www.holland.com/global you can find tips for interesting places to visit in the Netherlands. Taxis All regular Dutch taxis use meters and all charge roughly the same rate.When you use a taxi, the meter will already show a balance of several Euros.This ensures the driver of a minimum fare. Otherwise you pay the price indicated by the meter. It is customary to give taxi drivers a tip, by rounding up the amount to be paid. If you need a taxi you can either call or go to a taxi stand where taxis are stationed.Taxi stands can be found for example at the market square or the train station in Maastricht. Please note that taxis in the Netherlands are quite expensive! Taxi Companie Brull Maastricht Tel.: +31(0)43-343 00 00. www.brull.nl 7. Sports Maastricht offers many resources for those of you who enjoy sports. 7.1 Sport Fitness centers Maastricht University has agreed to open its sport facilities to MsM students. It is possible to get a mem- bership card that gives you admission to: Sports Center Randwijck This sports center is located near the hospital. For further details on the membership procedure and available facilities, call the University at: +31(0)43 - 361 39 33. P. Debeyeplein 15, 6229 HA Maastricht. Another option is the small fitness-center situated opposite the hospital: Sportdomein Fitness and Beauty Center Aubeldomein 1, 6229EB Maastricht tel. +31(0)43 - 367 16 91 www.sportdomein-maastricht.nl 7.2 Swimming pools Not too far from MsM you can find: Geusseltbad Maastricht This new swimming pool opened in May 2013 offers a wide variety of pools and activities. For details on open- ing hours,lessons,etc. Discusworp 4,6225 XP Maastricht. www.geusseltbad.nl The Globally Networked Management School 28
  29. 29. Maastricht School of Management | STUDENT GUIDE 2013-2104 Zwembad de Dousberg Here you find indoor and outdoor pools, toddler’s pools, sunbathing lawns, waterslides and a wet playground. Dousbergweg 10, 6216 GC Maastricht. www.dedousberg.nl 7.3 Other sport facilities Below are a few other sport facilities offering you some different kind of sports. Snow World Snow World is only a half hour train-ride away and offers year-round snow sports. No previous experi- ence is required; try skiing, snowboarding, or just ride down the slopes on a tube.Whatever you do, you are guaranteed a great day of fun. Open daily from 9.00 a.m. until 11.00 p.m.To reach Landgraaf by public transport, take a train from Maastricht to Heerlen. From Heerlen station Bus 25, direction Gracht will take you to Snow World Witte Wereld 1, Landgraaf. www.snowworld.nl Ice Skating Rink Located in Geleen (approximately 15 minutes by train from Maastricht) sports center Laco Glanerbrook hosts South-Limburg’s 400 meter ice skating rink. Kummenaedestraat 45, Geleen. www.laco.eu Rock Climbing Gym Neoliet, the rock climbing gym in Heerlen, offers top quality rock climbing facilities to people with different levels of experience in climbing and to people of all ages. Stadionbaan 52, Heerlen. www.neoliet.nl 8. Social and Cultural activities 8.1 Tourist Information The VVV Tourist Office Maastricht The address for everything you need to know about sightseeing and recreation in and around the city,as well as in the rest of the Netherlands and some of the neighboring countries.The VVV sells a wide variety of articles,including:street plans and maps;road,biking and hiking maps;books and booklets about Maastricht and Limburg; postcards; ties; t-shirts etc.The VVV is situated in the main shopping street (Kleine Staat), in the old Court of Justice of Maastricht. The opening hours are: Monday to Friday from 10.00 a.m. - 6.00 p.m. and every Sunday from 11.00 a.m. - 5.00 p.m (November to April opening hours are: Monday to Friday from 10 a.m. to 6 p.m., Saturday from 10 a.m. to 5 p.m.). Tel.: +31(0)43 - 325 21 21. www.vvvmaastricht.eu 8.2 Travelling Abroad Those of you who want to travel abroad during the weekends are strongly advised to contact the consulate or embassy of the country concerned well in advance, in order to enquire about the papers and conditions that are needed to get a visa (in case a visa is needed). Usually the following items are required: • Passport • Residence permit or visa for the Netherlands (stated in your passport) • MsM letter or recommendation (photocopy) • Health insurance policy • 2 or 4 passport sized photographs All private travels must be arranged by the students themselves. Our Travel Officer, Ms. Marlène Nauts is only responsible for your travel to the Netherlands and your travel back home. The Globally Networked Management School 29
  30. 30. Maastricht School of Management | STUDENT GUIDE 2013-2104 Students need to contact the embassies themselves, to avoid misunderstandings in transferring the information requested by the embassies.The follow- ing websites can be useful to prepare your travels: By train Please visit the website: www.ns.nl Also available in English. By plane To find the cheapest and best plane tickets, you can visit the website of the specific airline you want to fly with (for example www.klm.nl or www.ryanair.com) or you can visit so-called comparison sites. On these sites, you will find the following information: • A selection of airlines; • Low cost airlines; • Possibility to reserve tickets online; • Possibility to compare prices; • City trips; • Information about airports etc. Of course, you can also consult the information ser- vices of our local airport: Maastricht Aachen Airport www.maa.nl 8.3 Museums There are several interesting museums in Maastricht and the surrounding area. At the VVV Tourist Infor- mation Office, you can buy a special card that gives you free admission (or a big discount) to almost all museums in the Netherlands for the period of one year. If you plan to visit a museum only occasionally, it is cheaper to buy a separate ticket at each museum. Some suggestions for interesting museums to visit: Bonnefantenmuseum With its striking dome, the Bonnefantenmuseum is one the most notable buildings in Maastricht. Situated on the east side of the river Meuse, the museum was designed by a famous Italian architect Aldo Rossi and houses an extensive collection of contemporary and pre-19th century art.The col- lection of pre 19th century art consists of medieval sculpture, paintings by Southern Dutch and Italian masters from before 1650, and 15th and 16th century German paintings and sculptures. Avenue Céramique 250, Maastricht, tel: +31(0)43 - 329 01 90. www.bonnefanten.nl Natural History Museum This museum gives a good impression of the natural history and geology of Limburg and surroundings. The museum has a traditional garden, and occa- sionally there are special exhibitions, highlighting a specific aspect of nature. De Bosquetplein 6-7, Maastricht, tel.: +31(0)43 - 350 54 90. www.nhmmaastricht.nl Museum aan het Vrijthof Museum aan het Vrijthof is housed in the Spanish Government, a 16th century chapter-house. Vrijthof 18, Maastricht, tel.: +31(0)43 - 321 13 27. www.museumaanhetvrijthof.nl 8.4 Cinemas In the Netherlands, movies are subtitled in Dutch, so you can enjoy the movie in its originally spoken language. In Belgium, movies are subtitled in Dutch and French. Minerva Bioscoop Maastricht Wilhelminasingel 39, Phone: +31(0)43 - 325 35 65, www.pathe.nl Filmtheater Lumière Bogaardenstraat 40b, Phone: +31(0)43 - 321 40 80, www.lumiere.nl Euroscoop Lanaken Europaplein 35,Lanaken(BE),Phone: +32(0)89-731 088, www.euroscoop.be The Globally Networked Management School 30
  31. 31. Maastricht School of Management | STUDENT GUIDE 2013-2104 8.5 Theaters Theater aan het Vrijthof Beautiful theater and good shows. Leftover tickets can be bought right before the start of the show at reduced prices. Vrijthof 47, Phone: +31(0)43 - 350 55 55 www.theateraanhetvrijthof.nl La Bonbonnière Theater, variety, cabaret. Great atmosphere! If you want a ticket, make sure to arrive early. Achter de Comedie 1, Phone: +31(0)43 - 350 09 35 www.bonbonniere.nl Kumulus Theater Kumulus is an art center.You can attend over 150 different art courses, which are facilitated by professional artists, musicians and dancers. Herbenusstraat 89, Phone: +31(0)43 - 350 56 80 www.kumulus.nl 8.6 Social and cultural events Please find below a short, but not comprehensive overview of the most important social and cultural events in Maastricht and the surrounding area: Fall • Oktoberfest (Munich, Germany) The Oktoberfest is a 16-day festival held each year in Munich, Germany. It is one of the most famous events in Germany and the world’s largest fair, with some six million people in attendance every year. It is an enjoyable event displaying an impor- tant part of Bavarian culture.This year the Oktober fest will take place from 21 September until 6 October 2013. For more information visit www.oktoberfest.de • Jumping Indoor Maastricht International horse jumping contest. www.jumpingindoormaastricht.com Winter • Christmas markets (mid-November - Christmas) in Valkenburg, Heerlen, and Maastricht • Magical Maastricht (from 30 November till 30 December 2013): a winter wonderland at the Vrijthof in Maastricht with an ice-skating rink, Ferris wheel and other attractions. See the website: www.magischmaastricht.nl • Elfstedentocht: Each year, the Dutch hope for a cold winter, severe enough to freeze over the lakes and canals in the province of Friesland and allow the Elfstedentocht to take place.The Elfsteden- tocht is an almost 200 kilometers long race on ice- skates, that passes through 11 cities in Friesland (hence the name“elf steden”or eleven cities).The winners of this event become national heroes and are recognized wherever they go.With the winters becoming less cold in the Netherlands, the Elf- stedentocht has become a rare occurrence.The last one dates back to January 4, 1997. Spring • TEFAF (The European Fine Art Fair) (14-23 March 2014): An annual nine-day long fair of famous international art antiques at the MECC in Maastricht. See www.tefaf.com • Sint Servaas Kermis (early May): Week-long funfair at the Vrijthof square in Maastricht, procession to the St. Servatius Source, special services in the St. Servatius Basilica, concluding with the t. Servatius procession. Summer • Pinkpop: three-day pop festival (one of the largest in the Netherlands) in Landgraaf. For dates in 2014 check www.pinkpop.nl • Rock Werchter (Belgium): For dates in 2014 check www.rockwerchter.be • Lowlands Festival: A huge yearly music festival, which features art, theater, film, comedy, and much more! For dates in 2014 check www.lowlands.nl • Solar Festival in Roermond. For dates in 2014 check www.solarweekend.com The Globally Networked Management School 31
  32. 32. Maastricht School of Management | STUDENT GUIDE 2013-2104 • Preuvenemint: this is a four-day culinary event that takes place at the Vrijthof square in Maas- tricht. It is held annually during the last weekend of August (28-31 August 2014).The Vrijthof square is filled with some 40 stands in a lovely setting, where the local elite meet to see and be seen. People come from far to taste the delicious food and wine and enjoy the excellent ambiance. For further information visit: www.preuvenemint.nl For other social events check: www.maastricht.cc 8.7 Must sees in Maastricht and surrounding Maastricht Casemats Between 1575 and 1825, a network of underground passageways or mine galleries was created on the western side of Maastricht. During times of siege, these tunnels were used to approach and surprise the enemy from under the ground. www.maastrichtunderground.nl Bookstore Polare Maastricht.This bookstore is situated in a 700 year’s old converted Dominican church and is one of the most beautiful bookstores in the world. Dominikanerkerstraat 1, www.polare.nl Valkenburg aan de Geul Nice small touristic marlstone town,situated at about 10 kilometers from Maastricht.www.vvvzuidlimburg.nl Guided tour caves Sint Pietersberg Guided tours are organized at regular times throughout the year in the caves beneath Sint Pietersberg Hill.These caves may be entered only under the supervision of an experienced guide.You can also request a private tour with your own guide. www.maastrichtunderground.nl Labyrinth / 3 Land Point (Drielandenpunt) Vaals Vaals is the place where three countries meet: the Netherlands,Belgium and Germany.The Drielanden- punt (3 Land Point) is located at the top of the Vaalser Berg (321 meters). Heuvelland This undulating landscape hides many dreamy villages and towns set against a backdrop of green meadows and colorful orchards. www.vvvzuidlimburg.nl City walking tour A (guided) tour of the city is a must. Stories, anec- dotes and background information make history come alive.The guide will lead you to the most beautiful spots in the historic centre, including the Stokstraat district, the Onze Lieve Vrouweplein square and basilica, the town ramparts, the parks, the Jeker district, and the Vrijthof square with the monumental St. Janskerk (Church of St. John) and the St. Servaas Basiliek (Basilica of St. Servatius). The Globally Networked Management School 32
  33. 33. Maastricht School of Management | STUDENT GUIDE 2013-2104 9. Religion The Netherlands is a tolerant nation in which all the major religions are represented. Every individual is free to practice his religion or conviction and has the right to change his or her religion. About 31% of the population are Roman Catholics, 20% Protestants and 5.5% are Muslims,Two and a half 2.5% has another conviction and 41% claim to prac- tice no religion or to have no religious conviction. Although modern Dutch society is not very much concerned with religion and few Dutch people identify themselves with an organized religion,you will see many churches and other places of worship through- out the country and you will have plenty of opportuni- ties to practice your own religion if you so wish. If you would like to have more information on religious centers in Maastricht, you can contact: Tafelstraat 13, Ecumenical Student Chaplaincy This center, located at Tafelstraat 13, is an Ecumeni- cal meeting point for students studying at various institutes in Maastricht. Meetings are held regularly, and consist of discussion groups focusing on various topics such as philosophy, literature, religion, ethics, theater, etc. Once a month a meeting is held for for- eign students, during which one of the guests shares information on socio-economic aspects of his/her country.The center creates an informal atmosphere for a chat and/or drink with fellow students. Tafelstraat 13, 6211 JD Maastricht Tel. +31(0)43 - 321 56 51 E-mail: tafelstraat13@maastrichtuniversity.nl www.tafelstraat13.nl Names and contact details for some of the religions are: Christian Faith Both the Catholic and the Protestant Churches have appointed chaplains for foreign and post-graduate students in the Netherlands.Two of them are avail- able on a part-time basis for MsM.Their addresses are: St. Bernardusstraat 1, Maastricht, Tel.: +31(0)43 - 325 18 39 or Tafelstraat 13, Maastricht, Tel.: +31(0)43 - 321 56 51 Mass is said in English in the Roman Catholic Church “Onze Lieve Vrouw Basilica”, situated in the center of town (Onze-Lieve-Vrouwe-Plein 7), each Saturday at 5.00 p.m. Protestants are welcome at the St. Jan’s Church, near the Vrijthof Square, every Sunday morning at 10.15 a.m. Note that this service is not in English. Islamic Faith Tevhid is a Turkish Cultural Center that also houses a mosque. For more information you can contact Mr. A. Ozdemir. Address:Weustenraadstraat 24, Maastricht,Tel: +31(0)43 - 343 65 98. Jewish Faith The address of the Dutch Israel synagogue is: Capucijnengang 2, Maastricht. For more information you can contact Rabbi Yaakov Y Schapiro.Tel.: +31(0)43 - 325 24 41. Jehovah’s Witnesses Kingdom Hall Bemelergrubbe 7, Maastricht Contactperson: Mr. E.L.H. Claessens: Tel.: +31(0)43 - 362 67 74 Kingdom Hall Reigerstraat 10, 6432 HL Hoensbroek Contactpersons:Mr.W. Fleer:Tel.:+31(0)475 - 33 17 25 Mr. G.J.M. de Chateau:Tel.: +31(0)43 - 361 34 03 The Globally Networked Management School 33
  34. 34. Maastricht School of Management | STUDENT GUIDE 2013-2104 10. Holidays Festivities in 2014 • Sinterklaas (December 5) • Christmas (December 25, 26) • New Year’s Day (January 1) • Valentine’s Day (February 14) • Carnival (March 2-4) • Good Friday (April 18) • Easter (April 20, 21) • King’s day (April 27) • Dutch Memorial day (May 4) • Liberation day (May 5) • Mothers’day (May 11) • Ascension Day (May 29) • Whit Sunday (June 8) • Whit Monday (June 9) • Fathers’day (June 15) March 2-4 - Carnival The Dutch either love it or hate it.Those who live in the southern provinces (especially Noord Brabant and Limburg) love it and celebrate it with passion. Virtually all businesses close in a three-day celebra- tion of life, spring, beer and friendship, though in the province of Limburg there is an added element of poking fun at the government and politics. People get dressed up and go from café to café, singing songs, dancing and drinking.There is no need to be afraid of Carnival being a local festivity to which strangers are not accepted: as long as you dress up (preferably also paint your face) you are more than welcome. Go to a shop called In‘t Panhuis (address: Markt 74 in Maastricht) or Karnavalswiertz (address around Carnival: shopping mall‘t Loon in Heerlen www.karnavalswiertz.com) for your own dazzling carnival outfit.This academic year Carnival will take place from March 2-4, 2013. Carnival is the biggest event of the year in Maastricht and as a foreign student you should not miss it! April 27 - King’s Day Koninginnedag or Queen’s Day was a national holi- day in the Kingdom of the Netherlands until 2013 (celebrated on 30 April), Koninginnedag was Queen Beatrix’s official celebration day. From 2014 onward, the holiday is to be known as Koningsdag or King’s Day following the investiture of Willem-Alexander as king of the Netherlands on 30 April 2013. It is to be celebrated on Willem-Alexander’s birthday, 27 April, but the first Koningsdag will be held on 26 April 2014 because 27 April 2014 will be a Sunday. May 4 - Dutch Memorial Day Remembrance of the Dead (“Dodenherdenking”) is held annually on May 4 in the Netherlands. It com- memorates all civilians and members of the armed forces of the Kingdom of the Netherlands who have died in wars or peacekeeping missions since the outbreak of World War II.Traditionally, the main cer- emonies are observed in Amsterdam at the national monument on Dam Square.This public ceremony is usually attended by members of the cabinet and the royal family, military leaders, representatives of the resistance movement and other social groups. At 8.00 p.m., two minutes of silence are observed throughout the Netherlands. May 5 - Liberation Day Liberation Day (“Bevrijdingsdag”) is celebrated each year on 5 May, to mark the end of the occupation of the Netherlands by Nazi Germany during World War II. On this day, flags are flown full-mast and the streets take on festive appearance.The big event of the day in many Dutch towns is an open air pop festival featuring top acts. In the evening, there is an official, televised concert at the Amstel Bridge in Amsterdam, attended by the King and government ministers. December 5 - Sinterklaas Through the centuries“Sinterklaas”(St. Nicholas) has been considered the patron saint of children. According to legend, St. Nicholas saved his town from starvation and he is said to have revived three dead children. Celebrated on 5 December, Sinter- klaas is one of the highlights of the year, especially for children.The children are told that Sinterklaas The Globally Networked Management School 34
  35. 35. Maastricht School of Management | STUDENT GUIDE 2013-2104 brings them presents every year on his birthday if they behave well.Therefore he can be considered as the Dutch“counterpart”of Santa Claus.Traditionally, Sinterklaas lives in Spain and travels to our country by boat, accompanied by several Moorish servants, all called“Zwarte Piet”(Black Pete). He makes an entrance on his white horse, and his arrival is always accompanied by an official ceremony, which is broadcasted on TV. Sinterklaas is not only a holiday for children: also grown-ups like to participate in the fun.This is often done by means of a gift (serious, silly or, often, homemade - the latter called a“surprise”) which is offered together with a humoristic poem. 11. Dutch habits and language 11.1 The Dutch and their habits In general the Dutch: • are direct • are informal • show little respect for hierarchy and ranks • are economical and talk a lot about money • are pleasant, open minded and tolerant • dress rather casual • are pragmatic and have a no-nonsense mentality • are not too polite and diplomatic • speak out their minds and do not avoid confrontations • are bureaucratic and approach everything methodically When visiting the Netherlands for the first time, you will probably be struck by the fact that everyone seems quite absorbed with his or her own piece of social space. People do not immediately speak to strangers. On the trains everyone tries to find a seat where they can sit alone. As a result, the foreign visitor soon has the feeling that he or she is being ignored. However, this is generally not the case, be- cause when you do address Dutch people you will be surprised at the friendliness of their response. The Dutch usually keep their homes private, so it is a rare treat to be invited into a Dutch home.You may have to know A Dutch person for months before he or she actually invites you to his or her home. The Dutch usually do not associate hospitality with food: you will only be invited to eat in a Dutch home after a very long friendship.The Dutch like to keep a certain distance from others, and that is really not so strange in one of the most densely populated country in the world. . The display of wealth and status is really not appreciated.When you are with a group of friends in a pub, it is more usual that everyone pays his share than that one or two people pay for the entire group. Even when two people go out for dinner together, the bill is usually split. It is no coincidence that this habit is known throughout the world as a ‘Dutch treat’. In the Netherlands it is considered quite normal that everyone has a right to have their own opinion and that everyone listens to each other with regard to certain topics.The Dutch policy of collective bargain- ing, known as the Polder model, manifests itself in the daily life of the average Dutchman, resulting in long office meetings and private discussions aimed at reaching consensus. And did you know that: • The Dutch often take a coffee break • The Dutch tend to hang a birthday calendar on the inside of the toilet door • The Netherlands has more bicycles than inhabitants • The Dutch do not like to stand out in a crowd (reflected in the famous expression“doe maar gewoon dan, doe je al gek genoeg”meaning“just act normal, then you act crazy enough”) • This low profile attitude completely changes dur- ing international soccer tournaments involving the Dutch team when everything in the Netherlands turns orange, including the Dutch themselves.This also completely changes during the three crazy days of Carnival when everything becomes red, The Globally Networked Management School 35
  36. 36. Maastricht School of Management | STUDENT GUIDE 2013-2104 green and yellow and people disguise themselves. • The Dutch complain a lot, especially about the weather • The Dutch like to go on camping pulling their own caravan or folding trailer • The Dutch have to check their agenda first before going on a dinner or a drink together These are only a few of the Dutch habits and char- acteristics.You certainly will experience some more during your stay in the Netherlands. You know you have lived in the Netherlands when… • You have a bike • If you want to have a drink with a Dutch friend, you first need to make an appointment with him/her. • You have stopped eating warm lunch and just eat bread instead • You no longer pay with cash but use your own pin card instead • You think 15°C is warm • You know winter stops in May, and not March as everywhere else • You don’t even bother to ask“do you speak English?”, you just speak English right away • You always check the weather before leaving home • You start liking“dropjes”(licorice candies) • Being tall gets a new meaning • You have the AH bonus card • You aren’t surprised anymore that the disco closes at 4 • You start wearing orange during soccer events, even when you’re not Dutch • You think you understand why they don’t serve coffee at coffee shops • Only one piece of‘vlaai’will not do, you have to eat two 11.2 Legislation and drugs Drug policy The Dutch approach to combating drug abuse is perhaps the most misunderstood aspect of life in the Netherlands.The aim, as in many countries, is to reduce addiction to hard drugs and the crime associated with it. In the Netherlands, one way of achieving this has been to separate the markets for hard and soft drugs.The theory is that if soft drugs are brought out into the open and away from the criminal dealers, their use is far less likely to lead to hard drug addiction.Young people are free to try smoking a joint if they wish; they can do it openly and without coming into contact with criminals. The statistics show that under these circumstances most young people do not form a habit. Addiction to heroin and cocaine is actually on a decline in the Netherlands, where it is a crime to sell hard drugs but addiction is treated as a health problem. Coffeeshops A coffeeshop is a place where the sale of soft drugs for personal consumption by the public is tolerated by the local authorities. Coffeeshops are not allowed to sell alcohol or hard drugs. In the Netherlands, the selling of cannabis is“illegal, but not punishable”, so the law is not enforced in establishments following these nationwide rules: • no advertising • no hard drug sales on the premises • no sales to persons under the age of 18 • no sales transactions exceeding a quantity of five 5 grams • no public disturbances As of May 2012, only residents of the Netherlands are allowed to buy soft drugs from coffeeshops. Dutch residents who want to buy soft drugs need a so-called weed pass (wietpas). Effectively this means that non-residents are no longer able to purchase soft drugs in the Netherlands. The Globally Networked Management School 36
  37. 37. Maastricht School of Management | STUDENT GUIDE 2013-2104 Smoking Ban Although not related to drugs it is good to know that from July 1, 2008 smoking has been banned in restaurants, cafés, bars, nightclubs. Separate smok- ing areas are still allowed, as long no drinks or food are served. Public buildings and public transport have been smoke-free since January 1, 2004. 11.3 Useful Dutch words Yes Ja No Nee Good morning Goedemorgen Good afternoon Goedemiddag Good evening Goedenavond Hello Hallo Goodbye Tot ziens See you later Tot straks Thank you Dank u You’re welcome Graag gedaan There you are/please Alstublieft 1,2,3,4,5 Een, twee, drie, vier, vijf 6,7,8,9,10 Zes, zeven, acht, negen, tien Food Eten Hungry Honger Thirst Dorst Beer Bier Wine Wijn Liquor Likeur / alcohol Tea Thee Coffee Koffie Enjoy your meal Eet smakelijk Good Goed (or lekker, when applied to food:) I am sorry Neemt u mij niet kwalijk/”sorry”or pardon Could you tell me.. Kunt u mij misschien zeggen… What, where, when Wat, waar, wanneer May I have the bill please? Mag ik de rekening alstublieft? May I order? Mag ik bestellen? Open, closed Open, gesloten No entry Verboden toegang No parking Niet parkeren Bus stop Bus halte Pharmacy Apotheek Doctor Dokter Family Doctor Huisarts Insurance Verzekering Health insurance Ziektekosten verzekering Sick Ziek Nurse Verpleegster Medicine Medicijn Drug store Drogist Pain Pijn Dentist Tandarts Toothache Tandpijn, kiespijn Post office Postkantoor Bank Bank Station Station Police Politie Fire department Brandweer Hospital Ziekenhuis Newspaper Krant Magazine Tijdschrift Pay Betalen or afrekenen Money Geld Stolen Gestolen Lost (something is missing) Verloren or kwijt Lost (you are lost) Verdwaald or de weg kwijt (lost the way) Car trouble Autopech Drivers license Rijbewijs Accident Ongeluk Right (turn) Rechts(af) Left (turn) Links(af) Straight Recht(door) Forbidden Verboden Mandatory Verplicht See also www.smartphrase.com/Dutch/dutch.shtml The Globally Networked Management School 37
  38. 38. www.msm.nl