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Seven Things You Need to Know About Management - MaRS Best Practices

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If you’re like most people who have managed projects, process and people, you didn’t learn how to become a manager in a classroom. If you were lucky, you had a good boss from whom you could learn. As an entrepreneur though, how can you build on your experience to become a better manager when you have no one’s example to follow?

Charles Plant became an entrepreneur before he was 30 and had to learn to be a manager the hard way, by making mistake after lonely mistake. This Best Practices session outlines the seven things he wished he had known when he started managing and how he eventually learned them.

Video link: http://vimeo.com/41313552

Published in: Business, Technology
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Seven Things You Need to Know About Management - MaRS Best Practices

  1. 1. from manager to leader material minds
  2. 2. management vs leadership •  managers •  manage tasks •  plan •  organize •  coordinate material minds 3 •  leaders •  lead people •  set vision •  communicate •  motivate
  3. 3. 30 years of productivity gains •  automated factory •  data management •  communications material minds 4
  4. 4. the next great lever material minds 5
  5. 5. so how are we doing at developing leaders? •  Development Dimensions International •  Global Leadership Forecast material minds 6
  6. 6. the importance of leadership material minds 7
  7. 7. critical skills material minds 8
  8. 8. how are we doing? •  50% of leaders are ineffective in critical skills •  38% of companies have high quality leadership •  18% of companies have strong bench strength •  31% have effective leadership selection material minds 9
  9. 9. conclusion •  either we’re not doing enough training and/or the training we are doing isn’t working material minds 10
  10. 10. seven key skills to turn you from a manager into a leader material minds 11
  11. 11. skill one - getting results material minds 12
  12. 12. getting results - plan •  you need a written plan material minds 13
  13. 13. getting results - organize •  you need to make sure your team’s work is organized material minds 14
  14. 14. getting results - staff •  you need to make sure you have the right people on board material minds 15
  15. 15. getting results - direct •  you need to provide the right amount and type of direction material minds 16
  16. 16. getting results - control •  you’ll need some feedback mechanism to make sure the work is done properly material minds 17
  17. 17. skill two - metrics material minds 18
  18. 18. metrics – quality, cost, speed •  you should be measuring quality, cost and speed material minds 19
  19. 19. metrics - activities •  activity are the things you do material minds 20
  20. 20. metrics - outcomes •  outcome metrics are the results of what you do •  customer reactions material minds 21
  21. 21. metrics - causality •  look for a causal relationship between what you do and the customer result material minds 22
  22. 22. skill three- materiality material minds 23
  23. 23. materiality – look at metrics •  if something does not have a material affect on your metrics, don’t spend any time on it. material minds 24
  24. 24. materiality – 80/20 rule material minds 25
  25. 25. materiality – gemo material minds 26 •  good enough, move on
  26. 26. material minds 27 skill four - hiring
  27. 27. hiring – job design •  figure out what metrics the person will be responsible for material minds 28
  28. 28. hiring -attitude •  hire for attitude train for skills material minds 29
  29. 29. hiring - resume •  results, initiative, drive material minds 30
  30. 30. hiring- interview •  listen to the stories they tell material minds 31
  31. 31. skill five - delegation material minds 32
  32. 32. delegation – your job •  your job is to get things done through other people, not by yourself material minds 33
  33. 33. delegation - micromanagement •  never, ever manage the immaterial or do your employee’s job material minds 34
  34. 34. delegation - abdication •  don’t just set out the objectives and ignore the person material minds 35
  35. 35. delegation - mbwa •  management by walking around material minds 36
  36. 36. skill six - listening material minds 37
  37. 37. listening – do it a lot •  you have two ears and one mouth, use them in that proportion material minds 38
  38. 38. listening - questions •  ask questions material minds 39
  39. 39. listening - think •  take time to consider the response material minds 40
  40. 40. skill seven - emotional intelligence material minds 41
  41. 41. emotional intelligence material minds 42
  42. 42. emotional intelligence •  creating meaning in life requires strong relationships and doing so requires emotional intelligence. material minds 43
  43. 43. emotional intelligence •  address the world in a positive manner •  avoid negative •  expressions •  sounds •  attitudes •  statements •  criticism material minds 44
  44. 44. why these seven skills? material minds 45
  45. 45. employees need: •  to be successful – results •  to have clear measures – metrics •  to matter - materiality •  to be part of a team – hiring •  to be responsible – delegation •  to be heard – listening •  to be supported – emotional intelligence material minds 46
  46. 46. the final word to be a leader you need to make an emotional connection material minds 47

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