Managing Using Intuition and Rules of Thumb 050113

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Presentation to the IEEE Technology Management Council, Santa Clara Valley /San Francisco Chapter

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Managing Using Intuition and Rules of Thumb 050113

  1. 1. Managing    using    Intui+on  and  Rules  of  Thumb  Mickey  W.  Mantle  May  2,  2013  
  2. 2. Two  Books  
  3. 3. Intui+on  
  4. 4. Rules  of  Thumb  
  5. 5. Managing  –  an  audience  survey  •  Everyone  who  is  a  manager,  please  stand    •  Please  sit  if  you  have  never  had  any  management  training  •  Please  sit  if  your  management  training  was  acquired  aIer  you  began  managing  people  •  Those  who  remain  standing  actually  had  some  management  training  before  they  started  managing  people  
  6. 6. Managing,  A  Defini+on  managing  programmers  –  making  sure  the  right  stuff  happens!  
  7. 7. Using  Intui+on  
  8. 8. Audience  Survey  •  Those  who  use  intui+on  oIen  (at  least  daily)  in  managing  others  please  raise  your  hand  
  9. 9. Malcolm  Gladwell1  1Source:  gladwell.com/blink  
  10. 10. Example  Cited  by  Gladwell  
  11. 11. Nega+ve  Example  Cited  by  Gladwell  
  12. 12. Instant  Conclusions  •  Intui+on,  or  Gladwell’s  instant  conclusions,  can  be  very  important  to  the  success  of  a  manager  and  leader  •  Intui+on  can  be  improved  using  Gladwell’s  techniques  •  Decisions  have  to  be  made,  oIen  without  enough  facts  to  support  a  decision  •  A  great  manager  relies  upon  his  experience  and  intui+on  to  bridge  the  gap  between  facts  and  making  the  right  decision  
  13. 13. Using  Rules  of  Thumb  
  14. 14. Rule  of  Thumb  •  A  general  guideline,  rather  than  a  strict  rule;  an  approximate  measure  or  means  of  reckoning  based  on  experience  or  common  knowledge  •  A  way  to  borrow  experience  in  a  concise  fashion  
  15. 15. Example  Rules  of  Thumb  •  A  s+tch  in  +me,  saves  nine  •  If  it  ain’t  broke,  don’t  fix  it  •  For  any  soIware  project,  it  will  likely  take  twice  as  long  and  cost  twice  as  much  as  you  originally  es+mate  to  really  finish  the  project  
  16. 16. Audience  Survey  •  Those  who  use  rules  of  thumb  oIen  (at  least  once  a  week)  in  managing  others  please  raise  your  hand  
  17. 17. Rule  of  Thumb  Managers  must  manage  – Andy  Grove,  Intel  President,  CEO,  Chairman  1967-­‐2004  
  18. 18. Rule  of  Thumb      Not  to  decide  is  to  decide  – Anonymous  
  19. 19. How  to  make  a  decision  •  What  if  you  can’t  defer  a  decision  and  don’t  have  enough  facts  to  decide?  •  Mickey’s  method:  – Flip  a  coin!  – But  listen  to  yourself,  not  the  outcome  of  the  coin  flip…  •  Also  be  prepared  to  change  your  decision  as  soon  as  the  facts  demand  it  
  20. 20. Rule  of  Thumb    Leading  by  example  occurs  whether  you  like  it  or  not.  – Jateen  Parekh,  Founder  and  CTO  of  Jelli  Crowdsourced  Radio  
  21. 21. Rule  of  Thumb      I  praise  loudly;  I  blame  soIly.  – Catherine  the  Great,  Empress  of  Russia  1762  -­‐  1796    
  22. 22. Rule  of  Thumb    We  have  two  ears  and  one  mouth.    Use  them  in  this  ra+o.  – Kimberly  Wiefling    paraphrased  from  Epictetus,  a  Roman  slave  and  philosopher  (55-­‐135  A.D.)  who  said  “We  have  two  ears  and  one  mouth  so  we  may  listen  more  and  talk  less”  
  23. 23. Rule  of  Thumb  Communica+on  is  the  inverse  square  of  the  distance  domes+cally  and  the  inverse  cube  of  the  distance  interna+onally.  – David  C.  Evans,  Founder  and  CEO,  Evans  &  Sutherland  Computer  CorporaTon  Corollaries:      You  cannot  over  communicate.  Never  underes+mate  the  value  of  proximity.  
  24. 24. Rule  of  Thumb    A  collocated  team  will  always  outperform  the  equivalent  distributed  team.  – Mike  Cohn,  Agile  and  Scrum  “Thought  Leader”  
  25. 25. Rule  of  Thumb    Trust  but  verify.  – Ronald  Reagan  (and  others)  
  26. 26. Rule  of  Thumb    A’s  hire  A’s,  B’s  hire  C’s.  – Steve  Jobs,  Apple  and  Pixar  
  27. 27. Rule  of  Thumb    When  it  comes  to  gecng  things  done,  we  need  fewer  architects  and  more  bricklayers.  – Colleen  C.  Barre[,  President  Southwest  Airlines  
  28. 28. Rule  of  Thumb    Gecn’  good  players  is  easy.    Gecn’ ‘em  to  play  together  is  the  hard  part.  – Casey  Stengel,  Manager  New  York  Yankees  
  29. 29. Rule  of  Thumb    No  one  ever  jumped  ship  who  wasn’t  standing  close  to  the  rail.  – Jim  Hollingsworth  
  30. 30. Rule  of  Thumb    Manage  salaries  as  if  you  had  to  post  them  outside  your  office  door.  – M.  W.  Mantle  There  are  always  salary  inequi+es.  – M.  W.  Mantle  
  31. 31. Rule  of  Thumb    Genius  is  one  percent  inspira-on,  ninety  nine  percent  perspira-on.  – Thomas  Alva  Edison  
  32. 32. Rule  of  Thumb        Theres  just  a  tremendous  amount  of  craIsmanship  in  between  a  great  idea  and  a  great  product.  – Steve  Jobs,  from  "Steve  Jobs:  The  Lost  Interview",  1995  television  interview  with  Robert  X.  Cringely  
  33. 33. Rule  of  Thumb    All  you  have  to  do  is  draw  a  picture.  – John  Warnock,  Co-­‐founder  Adobe  Systems  
  34. 34. Rule  of  Thumb    Priori+ze.    Some+mes,  it  is  urgent  to  wait.  – Phac  le  Tuan,  VP  of  Engineering,  CEO  
  35. 35. Rule  of  Thumb    Adequacy  is  sufficient.  – Adam  Osborne,  Author,  Publisher,  Computer  Designer,  and  Founder,  Osborne  Computers  An  update  on  Voltaire’s  “The  perfect  is  the  enemy  of  the  good”.    A  common  flaw  in  programmers.  
  36. 36. Rule  of  Thumb      Don’t  boil  the  ocean.  – Anonymous  
  37. 37. Rule  of  Thumb      There  is  no  reliable  rela+onship  between  the  volume  of  code  produced  and  the  state  of  comple+on  of  a  program,  its  quality,  or  its  ul+mate  value  to  a  user.  – Sco[  Rosenberg  
  38. 38. Rule  of  Thumb      SoIware  is  hard.  – Donald  Knuth  
  39. 39. Rule  of  Thumb      SoIware  isn’t  released,  it’s  allowed  to  escape.  – Project  Management  Lay  Wisdom  
  40. 40. Rule  of  Thumb      Hofstadter’s  Law:    It  always  takes  longer  than  you  expect,  even  when  you  take  Hofstadter’s  Law  into  account.  – Douglas  Hofstadter  
  41. 41. Rule  of  Thumb      The  hardest  single  part  of  building  a  soIware  system  is  deciding  precisely  what  to  build.  – Fredrick  P.  Brooks  Jr.  
  42. 42. Rule  of  Thumb      Customers  will  grade  you  more  harshly  on  poor  quality  than  on  missing  features.  – Mark  Calomeni,  VP  of  Engineering,  Accept  Soaware  
  43. 43. Rule  of  Thumb      Under  promise  and  over  deliver.  – Anonymous  
  44. 44. Rule  of  Thumb      Brooks  Law:    Adding  manpower  to  a  late  soIware  project  makes  it  later.  – Fredrick  P.  Brooks  Jr.  
  45. 45. Ques+ons  or  Comments?  www.managingtheunmanageable.net    
  46. 46. Thank  you!  Mickey  W.  Mantle  Founder  &  CEO  Wanderful  interac+ve  storybooks  mmantle@wanderfulstorybooks.com  www.wanderfulstorybooks.com    +1  415-­‐223-­‐1155,  x201  (o)  +1  800-­‐823-­‐0637,  x201  (o)    

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