Reaching Out Together: A Library / Police Department Partnership


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This presentation provides information about Mountain View Public Library's Police Assistant program - what, why, how, etc.

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Reaching Out Together: A Library / Police Department Partnership

  1. 1. Reaching Out Together A Library/Police Department Partnership
  2. 2. Why did we need this partnership? <ul><li>Customer and staff security concerns </li></ul><ul><li>Gang activity </li></ul><ul><li>Library staff time spent on incidents and reporting </li></ul><ul><li>Security staff not meeting needs </li></ul><ul><li>Desire to increase Police community presence and involvement </li></ul>
  3. 3. City of Mountain View <ul><li>City in Santa Clara County </li></ul><ul><li>In the heart of Silicon Valley & home of Google </li></ul><ul><li>74,000 residents </li></ul><ul><li>57% multi-family housing, 28% single family, 15% other </li></ul><ul><li>55% white, 18% Hispanic, 21% Asian, 6% other </li></ul><ul><li>9% unemployment rate as of July 2009 </li></ul>
  4. 4. Mountain View Public Library <ul><li>60,000 SF single building with two floors </li></ul><ul><li>Underground and surface parking </li></ul><ul><li>1.6 million items circulated FY 08/09 </li></ul><ul><li>2,700 people per day on average </li></ul><ul><li>45 Internet computers </li></ul><ul><li>31 FTE </li></ul><ul><li>Over 3,000 behavior incidents per year </li></ul>
  5. 5. Started With Hourly Guard Staff <ul><li>High number of incidents </li></ul><ul><li>Library desk staff handled incidents and filled out reports </li></ul><ul><li>Guards in support role </li></ul><ul><li>Guards not in uniform </li></ul><ul><li>Limited training </li></ul><ul><li>Varying ability and skills </li></ul>
  6. 6. Next Step Private Security Guards <ul><li>High number of incidents </li></ul><ul><li>Library desk staff handled incidents and filled out reports </li></ul><ul><li>Guards in support role </li></ul><ul><li>Guards in uniform </li></ul><ul><li>Uncertain, inadequate training </li></ul><ul><li>Poor communication skills </li></ul><ul><li>High turnover </li></ul>
  7. 7. Library-Police Partnership Pilot Program March – June 2008
  8. 8. MVPL and MVPD Partnership Communicate with Police Assistants Provide training in procedures & policies Pay Police Assistants Provide background checks Recruit & interview Supervise Police Assistants Provide uniforms & radios Create job description MVPL MVPD Both
  9. 9. How do Police Assistants Differ from Police Officers? <ul><li>Wear different uniforms </li></ul><ul><li>Not sworn officers </li></ul><ul><li>Do not carry weapons </li></ul><ul><li>Cannot make arrests </li></ul>
  10. 10. What makes the program successful? <ul><li>Hiring people with appropriate background & skills </li></ul><ul><li>Training by Police and Library </li></ul><ul><li>Win-Win for Police and Library </li></ul>
  11. 11. Goals and Benefits <ul><li>Better security and safety for the Library </li></ul><ul><li>Improved and shared training and supervision </li></ul><ul><li>Shared expenses </li></ul><ul><li>More experienced and skilled security staff </li></ul><ul><li>More proactive security staff </li></ul><ul><li>More Police community presence and involvement </li></ul>
  12. 12. Police Assistant Responsibilities <ul><li>Patrol interior and exterior </li></ul><ul><li>Enforce Library policies </li></ul><ul><li>Communicate with Library staff </li></ul><ul><li>Handle customer issues </li></ul><ul><li>Fill out incident forms </li></ul><ul><li>Provide direct link to Police Department </li></ul><ul><li>Community outreach </li></ul>
  13. 13. A Day in the Life of a Police Assistant
  14. 14. Police Assistant Schedule <ul><li>Three shifts cover 37 out of the 64 hours the Library is open </li></ul><ul><li>Monday – Thursday 3:15 – 9:15 pm </li></ul><ul><li>Friday 3:15 – 6:15 pm </li></ul><ul><li>Saturday 12:15 – 6:15 pm </li></ul><ul><li>Sunday 1:15 - 5:15 pm </li></ul>
  15. 15. Daily Tasks <ul><li>Check in with desk staff </li></ul><ul><li>Check voice mail and e-mail </li></ul><ul><li>Read recent incident reports </li></ul><ul><li>Make rounds & communicate with customers </li></ul><ul><li>Handle customer problems </li></ul><ul><li>Call Police as needed </li></ul><ul><li>Fill out incident reports </li></ul><ul><li>Note & report graffiti & facilities issues </li></ul><ul><li>Answer questions about Police Dept. </li></ul><ul><li>Hand out Police brochures and stickers </li></ul>
  16. 16. What types of things do Police Assistants handle? <ul><li>Lost children </li></ul><ul><li>Behavior policy issues </li></ul><ul><li>Pornography </li></ul><ul><li>Angry customers </li></ul><ul><li>Theft deterrence </li></ul><ul><li>Reporting facilities issues </li></ul><ul><li>Book eaters </li></ul>
  17. 17. Staff Satisfaction Survey June 2009
  18. 18. Police Assistant Activity Statistics July 2008 – June 2009
  19. 19. Staff Opinions on What’s Important
  20. 20. Staff Quotes <ul><li>“ Increased my own sense of personal security and lifts some of the policing chores from staff.” </li></ul><ul><li>“ Much calmer. Patrons listen.” </li></ul><ul><li>“ All P.A.s are wonderful. The public seems to enjoy them as well. Their presence alone seems to keep the environment in check.” </li></ul>
  21. 21. Staff Quotes <ul><li>“I’ve seen Art visit with children about being a Policeman in a very approachable manner. They love the stickers he passes out.” </li></ul><ul><li>“A patron was very interested in hearing more about the ride along program.” </li></ul>
  22. 22. Impact of Police Assistants <ul><li>Fewer incidents </li></ul><ul><li>Reduced staff workload and stress </li></ul><ul><li>Increased engagement between Police and Library customers </li></ul>
  23. 23. Wayne’s Saturday Stories <ul><li>One child asked, “Do you have a gun?” Wayne answered, “No, I have books!” </li></ul>
  24. 24. Contact Information <ul><li>Karen Burnett, Library Director, Mountain View Public Library, [email_address] </li></ul><ul><li>Laura Shea-Clark, Library Services Manager, Mountain View Public Library, </li></ul><ul><li>[email_address] </li></ul><ul><li>Liz Wylie, Community Relations Officer, Mountain View Police Department, [email_address] </li></ul><ul><li>Art Thomas, Police Assistant, Mountain View Public Library, [email_address] </li></ul>