Quality Improvement Teams

8,846 views

Published on

New Teams in Quality

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
8,846
On SlideShare
0
From Embeds
0
Number of Embeds
457
Actions
Shares
0
Downloads
106
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Quality Improvement Teams

  1. 1. Quality Improvement Teams Organizing for Quality Quality Improvement Teams
  2. 2. Roles for QI teams <ul><li>In addition to solving quality problems, QI teams help: </li></ul><ul><li>provide a means of participation for employees in quality decision-making. </li></ul><ul><li>aid employee development: leadership, problem-solving skills. </li></ul><ul><li>lead to quality awareness which is essential for organizational culture change. </li></ul>Quality Improvement Teams
  3. 3. Types of quality improvement teams <ul><li>Project teams </li></ul><ul><li>Quality circles </li></ul>Quality Improvement Teams
  4. 4. Project team characteristics <ul><li>Teams address key organizational issues </li></ul><ul><ul><ul><li>concurrent engineering </li></ul></ul></ul><ul><ul><ul><li>ISO 9000 implementation </li></ul></ul></ul><ul><li>membership - generally mandatory </li></ul><ul><li>temporary in nature </li></ul><ul><li>participation is cross-functional </li></ul><ul><li>team leaders have varying degrees of authority </li></ul>Quality Improvement Teams
  5. 5. Quality circle characteristics <ul><li>Voluntary groups of 6-8 members </li></ul><ul><li>Quality circle teams are semi-permanent </li></ul><ul><li>Teams are from single functional department </li></ul><ul><li>Members have equal status and select their own project </li></ul><ul><li>Minimum pressure to solve problems with a set time frame </li></ul>Quality Improvement Teams
  6. 6. Implementing quality circles <ul><li>Quality circles require top management support </li></ul><ul><li>Personal characteristics of facilitators are critical </li></ul><ul><li>Scope of project needs to be small enough to be capably addressed by the team </li></ul><ul><li>Success of other teams has positive peer pressure effect </li></ul>Quality Improvement Teams
  7. 7. Implementation <ul><li>Japan- highly successful </li></ul><ul><ul><li>Widely publicized quality circles </li></ul></ul><ul><ul><li>Product development teams </li></ul></ul><ul><li>U.S. - marginal success </li></ul><ul><ul><li>Product development teams have succeeded more so than quality circle teams </li></ul></ul>Quality Improvement Teams
  8. 8. Concurrent engineering project teams <ul><li>Concurrent engineering teams are having success - examples: Boeing Chrysler </li></ul><ul><ul><li>a concurrent process carried out by a multi-functional product development team. </li></ul></ul><ul><ul><li>intended to replace sequential development process. </li></ul></ul><ul><ul><li>they avoid potential quality problems by integrating upstream and downstream functions in the preliminary design phase. </li></ul></ul>Quality Improvement Teams

×