Quality Control System And ISO 9000

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Quality Control System And ISO 9000

  1. 1. QUALITY CONTROL SYSTEM AND ISO9000 By Munif Ahmad
  2. 2. QUALITY CONTROL SYSTEM AND ISO9000 “Prevention is better then cure” “Prevention” and “Cure”
  3. 3. Basic Definition International Standard Organization ISO “ A series of management and quality-assurance standards developed for firms competing in international market” Organizational Quality Control Departments “In an organizational, any method of determining the extent to which goods or services match some specified quality standard.
  4. 4. Common Control Tools <ul><li>Car break paddle </li></ul><ul><li>Traffic lights </li></ul><ul><li>Panadol </li></ul><ul><li>Electric Fuse </li></ul><ul><li>UPS ( Uninterrupted Power Supply) </li></ul>
  5. 5. Steps in the Control Process Set Standards Measure Actual Performance Compare Actual Performance to Standard Take Corrective Action if Necessary Do Nothing Solve the Problem Revise the Standard
  6. 6. QCS Approach <ul><li>Internal </li></ul><ul><li>Quality Control Inspectors </li></ul><ul><li>Departmental Standards </li></ul><ul><li>Organizational Standards </li></ul><ul><li>Total Quality Management TQM </li></ul><ul><li>Quality Control Circles </li></ul><ul><li>External </li></ul><ul><li>Government </li></ul><ul><li>International </li></ul><ul><ul><li>1963 MIL US MILITARY </li></ul></ul><ul><ul><li>1969 AQAP NATO </li></ul></ul><ul><ul><li>DEF 05-21 UK DEFENCE </li></ul></ul><ul><ul><li>BS5750 BSI </li></ul></ul><ul><ul><li>ISO 9000 ISO </li></ul></ul><ul><ul><li>ISO REVISION 1 </li></ul></ul><ul><ul><li>2000 ISO 9000 VISION 2000 </li></ul></ul>
  7. 7. Competitive Viewpoint Quality Service Price
  8. 8. Producer’s Viewpoint <ul><li>Customer’s needs </li></ul><ul><li>Meeting needs </li></ul><ul><li>Faultless processing </li></ul><ul><li>Reliable bought-in material and components </li></ul><ul><li>Certified performance and safety </li></ul><ul><li>Suitable packaging </li></ul><ul><li>Punctual delivery </li></ul><ul><li>Efficient back-up service </li></ul><ul><li>Feedback of the field experience </li></ul>
  9. 9. ISO 9000 20 Requirements <ul><li>Management Responsibilities </li></ul><ul><li>Quality System Principles </li></ul><ul><li>Auditing the Quality System </li></ul><ul><li>Quality in Marketing </li></ul><ul><li>Quality in Purchasing </li></ul><ul><li>Control of Verification Status </li></ul><ul><li>Non Conformity </li></ul>
  10. 10. What are the constituent parts of ISO 9000 <ul><li>ISO 9000 Is a guide to selection and use of the appropriate part of the ISO 9000 series. </li></ul><ul><li>ISO 9001 Relates to quality specification for design/deployment, production, installation and servicing when requirement of goods or services are specified by the customer in terms of how they must perform and which are then provided by supplier. </li></ul>
  11. 11. What are the constituent parts of ISO 9000 <ul><li>ISO 9004 Is a guide to overall quality management and the quality system elements within the ISO series. </li></ul><ul><li>ISO 9002 sets out requirement where a firm is manufacturing goods or offering a service to a published specification or to the customer's specification. </li></ul><ul><li>ISO 9003 Specification the quantity system to be used in final inspection and test producers. </li></ul>
  12. 12. How many ! <ul><li>Can you guess how many number of </li></ul><ul><li>ISO Certified </li></ul><ul><li>companies are in Brunei? </li></ul>

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