Operational Management

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Operational Management

  1. 1. Operational Management Operations Management Operations Management Munif Ahmad
  2. 2. What Do OperationsManagers Do?  What is operations?  a function or system that transforms inputs into outputs of greater value  What is a transformation process?  a series of activities along a value chain extending from supplier to customer  activities that do not add value are superfluous and should be eliminated  What is operations management?  design, operation, and improvement of productive systems
  3. 3. Operations as a Transformation ProcessINPUT•Material TRANSFORMATION OUTPUT•Machines •Goods•Labor PROCESS •Services•Management•Capital Feedback
  4. 4. Operations Function Operations Marketing Finance and accounting Human resources Outside suppliers
  5. 5. How is operations relate to otherfunctions? Accounting  “As an auditor you must understand the Information fundamentals of operations Technology management.”  “IT is a tool, and there’s no Management better place to apply it than in operations.”  “We use so many things you learn in an operations class—scheduling, lean production, theory of constraints, and tons of quality tools.”
  6. 6. Operations Managementand E-Business Business ConsumerBusiness B2B B2C Commerceone.com Amazon.comConsumer C2B C2C Priceline.com eBay.com Categories of E-Commerce
  7. 7. An Integrated Value Chain  Value chain: set of activities that create and deliver products to customerCustomer Manufacturer Supplier Flow of information (customer order) Flow of information (customer order) Flow of product (order fulfillment)

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