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Cloud management


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Cloud management

  1. 1. Management Skills for the CloudAn LSE study, sponsored by Microsoft<br />Dr. Jonathan Liebenau<br />London School of Economics<br />Copyright 2010 LSE; reproduction is forbidden without permission. All rights reserved<br />
  2. 2. background<br />Management differences explain much of the variation in ability to benefit from ICT-led productivity growth<br />Clear differences arise among countries<br />European industry lags in ability to exploit ICT<br />Changes expected from cloud services demand adjustments to managerial practices<br />© 2010 LSE<br />2<br />
  3. 3. What is different about skills for cloud?<br />Changing competences<br />The European context<br />Innovation & productivity<br />Ways forward<br />© 2010 LSE<br />3<br />agenda<br />
  4. 4. © 2010 LSE<br />4<br />cloud differs from internal and outsourced services<br />Management skills for internal operations focus on:<br />Analysis <br />Design<br />Maintenance<br />Detailed budgeting<br />Upgrading<br />
  5. 5. 5<br />cloud differs from internal and outsourced services<br />Management skills <br />for outsourcing<br />Vendor relations(SLAs)<br />Internal information utilization<br />SystemAnalysis<br />SystemDesign<br />
  6. 6. © 2010 LSE<br />6<br />cloud differs from internal and outsourced services<br />Management skills for cloud focus on:<br />Dispersed responsibilities; associated standards, routines & flexible boundaries<br />Frequent, precise, flexible relations focusing on exchange (service orientation)<br />Systems architecture <br />The move from reactive provider to proactive advisor<br />
  7. 7. changing competences<br />Management skills <br />for cloud computing<br />Management skills <br />for outsourcing<br />Vendor relations(SLAs)<br />Dispersed responsibilities<br />Vendor relations(SLAs)<br />Internal information utilization & <br />delegation<br />SystemArchitecture<br />Service <br />oriented<br />design<br />SystemAnalysis<br />SystemDesign<br />
  8. 8. areas of change<br />Cloud Computing<br />1)<br />OPEX<br />CAPEX<br />Upskilling/Deskilling<br />2)<br />SMEs<br />3)<br />
  9. 9. © 2010 LSE<br />9<br />changing competences<br />Moving from capital expenditure to operational expenditure<br />Organizational effects<br />Managerial practice implications<br />Accounting for cloud services<br />Taxation and financial services effects<br />Cloud Computing<br />OPEX<br />CAPEX<br />
  10. 10. © 2010 LSE<br />10<br />changing competences<br />Deskilling &/or upskilling<br />From traditional IT Department to information utilization advisor<br />Knowing your architecture<br />From blue-collar to white-collar perspective<br />From reactive to proactive<br />Which jobs will be displaced<br />Which jobs will be redefined to include skills to manage cloud operation<br />
  11. 11. © 2010 LSE<br />11<br />changing competences<br />Special issues of medium sized businesses<br />Knowing the architecture of your IT in order to know the needs you have of providers<br />
  12. 12. © 2010 LSE<br />12<br />the European context<br />Special challenges to overcome European productivity gaps<br />
  13. 13. © 2010 LSE<br />13<br />innovation and productivity demands<br />Low entry barriers promote opportunities for risk taking<br />Experimentation and rapid prototyping opportunities<br />
  14. 14. Innovation for cloud services<br /><ul><li>Organizational change to adapt to cloud
  15. 15. Rapid adaptation of services and the organization’s ability to utilize them
  16. 16. Seizing opportunities to innovate at the boundary between your organization and service provider</li></ul>© 2010 LSE<br />14<br />innovation and productivity demands<br />
  17. 17. © 2010 LSE<br />15<br />ways forward<br />Benchmarking and monitoring<br />Methods to research cloud<br /><ul><li>data analysis and modelling job and skills effects of
  18. 18. IT spending survey and case studies of managers and firms</li></li></ul><li>© 2010 LSE<br />16<br />discussion<br />