2011 sap inside_track_eim_overview


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What in the world is
Enterprise Information Management? Chicago Inside Track Ginger Gatling

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2011 sap inside_track_eim_overview

  1. 1. What in the world isEnterprise Information Management?Ginger Gatling / SAPJuly, 2011
  2. 2. When you think SAP you may think of: SAP Business Suite, ERP / ECC, SAP NetWeaver Acquisition of BOBJ, BI and reporting Acquisition of Sybase and mobile If you were at ASUG/Sapphire, you mainly heard HANASAP is also in the business of managing data andinformation, referred to as Enterprise InformationManagement. So, what does that mean? © 2011 SAP AG. All rights reserved. 2
  3. 3. What is Enterprise Information ManagementEIM is the management and governance of data andinformation from its creation through its active use andeventual retirement. This could be information or data thatis: • used within a single application • leveraged across an organizationSAP Enterprise Information Management covers all typesof information: • data that is structured • semi-structured • unstructured • content such as documents, email, pdfs, audio and video © 2011 SAP AG. All rights reserved. 3
  4. 4. Cost associated with bringing information into anorganizationSAP’s EIM solutions are designed to manage information through its naturallife cycle. © 2011 SAP AG. All rights reserved. 4
  5. 5. © 2011 SAP AG. All rights reserved. 5
  6. 6. Customer Quotes Podcast with Louann Seguin from National Vision: http://www.jonerp.com/content/view/405/55/ We could not tolerate anything that would interrupt or cause a slowdown“ in our production environment, which depends totally upon SAP software maintaining its high levels of performance. Fortunately, we discovered SAP BusinessObjects Data Services.” Aart Van Leeuwen, Manager ICT Business Applications, Hunter Douglas Europe “Our physicians and researchers must have access to complete,“ accurate patient data. Business Objects is the only organization able to deliver a complete EIM solution that’s tightly integrated.” Ed Todd, Data Warehouse Manager, Nemours© 2011 SAP AG. All rights reserved. 6
  7. 7. Major use cases of EIM1. Business Intelligence: Preparing and delivering trusted information for Analytics and Analytical applications.2. Operational: Business applications, such as SAP Business Suite, automate crucial processes like order to cash, pay roll processing or accounts payable to name a few.3. Information governance: Management and governance of information as a strategic asset.SAP’s Competitors in this space: Informatica, IBM, BackOffice Associates© 2011 SAP AG. All rights reserved. 7
  8. 8. Example of EIM for the Business Suite© 2011 SAP AG. All rights reserved. 8
  9. 9. How Enterprise Information Management supports theSAP Business Suite 1 / 2Compliance / regulations in the financial industry Industry requirement for risk related data analysis. All data must meet quality levels and industry standards. Example: Ensure all associated content (documents, invoices, etc) are always linked to financial contracts.True cost assessment of manufacturing goods in the manufacturing industry Example: Analyzing total costs for making and delivering products. Crossing multiple business domains, data must be cleansed, duplicates removed, and correlations created to ensure analysis provides accurate information.Real-time data analysis for reduction of fuel costs in the transportationindustry Example: Analysis of weather, speed, weight, to ensure best route for fuel savings.Reduce high risk for business and application disruption during mergers,acquisitions, and new application implementations. Example: Data migration to support business changes.© 2011 SAP AG. All rights reserved. 9
  10. 10. How Enterprise Information Management supports theSAP Business Suite 2 / 2Reduce spend with harmonized master data, cross industry Example: Harmonized master data across disparate applications enables a single view of supplier-spend. Duplicates are reduced, products harmonized, enabling a holistic view on supplier spend. Example: Create a single view of customer data across disparate applications.Data management of key master data such as well management in the oil andgas industry Oil and gas companies have thousands of wells, with well information stored in many different types of systems. The overall production versus cost of the well is only known through the synthesis and linkage of the data across the enterprise.Suspect tracking in the public security industry Federal, local, state agencies must share information on criminal activity and suspect tracking. Data management ensures each new suspect is compared to others to ensure it is a unique suspect. Data quality rules can ensure the most up-to-date information is available for suspect tracking.© 2011 SAP AG. All rights reserved. 10
  11. 11. Top 3 reasons why BPX should get involved withinformation governance 1 / 3http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/24845When talking about workflow and process design, several issues alwayscome up for discussion. Three common issues include:• Ownership – who owns the process? Workflow is a business-focused process that technologists help implement. The workflow itself is driving a business process and completely owned by the business, and will only succeed when there are clear business owners.• Understanding the results – defining what will be different after the workflow is in production is also critical. Will PO’s get approved faster; will repair response time be reduced? It is important to know what will be different after the workflow is in production.• User involvement – at the end of the day, the true end user determines the success of the workflow and they will judge the workflow by their experience with the inbox. Users and stakeholder alignment is key to the success of any workflow project.© 2011 SAP AG. All rights reserved. 11
  12. 12. Top 3 reasons why BPX should get involved withinformation governance 2 / 3Common issues with data governance:Define what data governance means at your company – ensuring you haveexecutive sponsorship, having a definition of the real meaning and impact ofdata on your core processes• Who owns the data: example is ‘who owns the material’; it is used in many processes by various departments. This becomes analogous to the process that crosses organizational boundaries. The core material may be owned by a one data steward, and each plant/sales view owned by others, and then owned at a higher level by a global data steward (so now you need workflow to enforce data governance!).• Choose a key initiative as a test case- when it comes to data governance, it is important you start with something that can really prove your case. Oftentimes the best place to start is a project around customer data since it impacts so many areas of the business, and oftentimes you only have to look at postage and shipping costs to determine dollar savings with correct customer data© 2011 SAP AG. All rights reserved. 12
  13. 13. Top 3 reasons why BPX should get involved withinformation governance 3 / 3Workflow and process experts should align and collaborate closely with thedata governance and data steward experts because:1. Both groups understand the importance of getting the right people on board. Without the right organizational and user support, both types of projects will fail.2. Both groups know what it is like to have to ‘prove’ yourselves and the results. Workflow experts and data governance experts know how to start small and build on success.3. Data drives the business process. Workflow folks understand the business process well and how the process flows through the organization, that knowledge can be key to ensuring the data is correctly driving the business process.© 2011 SAP AG. All rights reserved. 13
  14. 14. How does Enterprise Information Management impact SAP’sstrategy and software portfolio Applications – Performance Management, Packaged, Custom, Analytical Enterprise Information Management Information Governance Data Services: Enterprise Data Integration, Master Data Information Information Content Management Event Data Quality, Lifecycle Management/ Steward / Master Data Insight Text Data SAP and Governance Management Processing Open Text Transactional, Operational and Analytical Sources Structured Data Unstructured Data Events Sybase Sybase Sybase Other File Streaming SA SAP BW HANA ASE IQ RDBMS Systems Data Syba SBO SAP© 2011 SAP AG. All rights reserved. 14 se
  15. 15. Data Management: Assessing, integrating, quality, transforming, validating, migrating, converting, analyzing Data management covers comprehensive breadth and depth of capabilities for the management of data. This includes a single platform for: • assessing your data to determine its quality level • enforcement of data quality • cleansing and pattern matching to duplication detection • transformation of data from disparate source systems, including textual data such as survey text or text from websites / user reviews • validation of data • migration and conversion of data. This data management platform is also used for: • Data Quality Management in SAP • HANA data loading • Business analyticsProducts: Data Services, Information Steward © 2011 SAP AG. All rights reserved. 15
  16. 16. Management of Master Data Managing of master data is probably the most ‘well-known’ of the Enterprise Information Management portfolio offering. Managing master data is required to support a myriad of business concerns such as mergers and acquisition, regulatory compliance, SOA, etc.Products: Master Data Management, Master Data Governance, Data Services © 2011 SAP AG. All rights reserved. 16
  17. 17. Enterprise Content Management Enterprise Content Management provides complete management for unstructured content associated with the process that is not stored with the core transaction data. This type of content can include: • Scanned images, invoices, documents, contracts, pictures, emails, etc • Example: Invoices scanned and passed through an OCR engine can trigger an automated invoice approval process • Example: Creation of personalized billing statements that combine SAP data with unstructured content and appropriate marketing offersProducts: Extended Enterprise Content Management, SAP Invoicing by OpenText © 2011 SAP AG. All rights reserved. 17
  18. 18. Intelligence driven Complex Event Processing SAP’s Enterprise Information Management capabilities include a complex event-drive processing application that can help you understand the impact of events to your operations in real time. • Example: correlation of complaints in the last day with returns and quality issues in the last month. • Example: receive immediate alerts when a region’s sales for the day drop below an expected threshold.Products: Event Insight © 2011 SAP AG. All rights reserved. 18
  19. 19. System Decommissioning Enterprise Information Management includes the retirement of data /processes within an application, as well as system and application decommissioning.Products: Information Lifecycle Management, Data Services (for non-SAP decommissioning) © 2011 SAP AG. All rights reserved. 19
  20. 20. Information Governance Information governance ensures success through value-driven management of your information, models, and policies.Products: Data Services, Information Steward, BPM, MDM, MDG © 2011 SAP AG. All rights reserved. 20
  21. 21. Where to start with Enterprise Information Management• Start with data migration. The next time you need to migrate new data into your existing SAP system, or if you are implementing a new SAP application, use the data migration capabilities provided by Enterprise Information Management.• Consider data quality inside of ERP, such that when a new business partner is entered the addresses are cleansed and duplicates are checked.• Analyze your customer data. Do you have sales people who fix data instead of selling? Do you have shipments delayed due to incorrect customer data? The customer domain normally provides immediate business process improvement with the investment of governed customer data.• Include data management capabilities on your next migration project. Don’t just move the data, cleanse and validate it, then reuse the same tools to keep it clean after the migration.• Integrate content such as scanned images, documents, emails with the data objects in the SAP application system.• Look at the integration of data into your applications today and pick the top 3 areas where data management and cleansing could save real dollars and/or processing time. © 2011 SAP AG. All rights reserved. 21
  22. 22. Where to get more information EIM Use Case Wiki: http://wiki.sdn.sap.com/wiki/display/BOBJ/Enterprise+Information+Managem ent+Use+Case+Wiki If you are interested in learning more on Enterprise Information Management and how it fits in with SAP Business Analytics go to: http://www.sap.com/business-analytics/index.epx For further technical details on Enterprise Information Management use SCN: http://www.sdn.sap.com/irj/sdn/nw-informationmanagement© 2011 SAP AG. All rights reserved. 22
  23. 23. ASUG 2011 UPCOMING CONFERENCEThe ASUG SAP BusinessObjects User Conference will take place at The WaltDisney World Swan and Dolphin Resort in Orlando, October 9-12, 2011. Thisevent is dedicated to BusinessObjects users in any data environment andoffers a variety of educational and hands-on sessions presented by customers,partners, and SAP.Registration Now Open:https://www.asugevents.com/businessobjects2011/ © 2011 SAP AG. All rights reserved. 23
  25. 25. ASUG BI/EIM Influence Sessions at TechED• BI150 The BusinessObjects Universe: An Update From the SAP BusinessObjects Semantic Layer Influence Council• BI151 ASUG Influence Council: SAP BusinessObjects Analysis• BI152 ASUG Influence: SAP BusinessObjects Enterprise Influence Council• BI250 ASUG Influence: SAP BusinessObjects Explorer Casual User Influence Council• BI251 ASUG Influence: Best Practices for SAP NetWeaver BW and SAP BusinessObjects BI• BI252 ASUG Influence: SAP BusinessObjects Mobile BI Influence Council• EIM250 ASUG Influence: Enterprise Data Warehouse Customer Influence Council Update• EIM350 ASUG Influence: SAP BusinessObjects Information Management Influence Council © 2011 SAP AG. All rights reserved. 25 25
  26. 26. On-Line ASUG Business Intelligence Community “Opt-In” from your ASUG Profile to get updates.Visit us at www.asug.com 26
  27. 27. Thank You!Contact information:Ginger GatlingGinger.gatling@sap.com
  28. 28. © 2011 SAP AG. All rights reservedNo part of this publication may be reproduced or transmitted in any form or for any purpose Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystalwithout the express permission of SAP AG. The information contained herein may be Decisions, Web Intelligence, Xcelsius, and other Business Objects products and serviceschanged without prior notice. mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.Some software products marketed by SAP AG and its distributors contain proprietarysoftware components of other software vendors. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks orMicrosoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft registered trademarks of Sybase, Inc. Sybase is an SAP company.Corporation.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, All other product and service names mentioned are the trademarks of their respectiveSystem z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, companies. Data contained in this document serves informational purposes only. Nationalz/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, product specifications may vary.PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, The information in this document is proprietary to SAP. No part of this document may beOpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, reproduced, copied, or transmitted in any form or for any purpose without the express priorRETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, written permission of SAP AG.Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered This document is a preliminary version and not subject to your license agreement or anytrademarks of IBM Corporation. other agreement with SAP. This document contains only intended strategies, developments,Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that thisAdobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or document is subject to change and may be changed by SAP at any time without notice.registered trademarks of Adobe Systems Incorporated in the United States and/or othercountries. SAP assumes no responsibility for errors or omissions in this document. SAP does notOracle is a registered trademark of Oracle Corporation. warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind,UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. either express or implied, including but not limited to the implied warranties ofCitrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are merchantability, fitness for a particular purpose, or non-infringement.trademarks or registered trademarks of Citrix Systems, Inc. SAP shall have no liability for damages of any kind including without limitation direct,HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World special, indirect, or consequential damages that may result from the use of these materials.Wide Web Consortium, Massachusetts Institute of Technology. This limitation shall not apply in cases of intent or gross negligence.Java is a registered trademark of Sun Microsystems, Inc. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained inJavaScript is a registered trademark of Sun Microsystems, Inc., used under license for these materials and does not endorse your use of third-party Web pages nor provide anytechnology invented and implemented by Netscape. warranty whatsoever relating to third-party Web pages.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer,StreamWork, and other SAP products and services mentioned herein as well as theirrespective logos are trademarks or registered trademarks of SAP AG in Germany and othercountries. © 2011 SAP AG. All rights reserved. 28
  29. 29. © 2011 SAP AG. Alle Rechte vorbehalten.Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, Java ist eine eingetragene Marke von Sun Microsystems, Inc.zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche JavaScript ist eine eingetragene Marke der Sun Microsystems, Inc., verwendetschriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation unter der Lizenz der von Netscape entwickelten und implementierten Technologie.enthaltene Informationen können ohne vorherige Ankündigung geändert werden. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjectsDie von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte Explorer, StreamWork und weitere im Text erwähnte SAP-Produkte undkönnen Softwarekomponenten auch anderer Softwarehersteller enthalten. -Dienstleistungen sowie die entsprechenden Logos sind Marken oderMicrosoft, Windows, Excel, Outlook, und PowerPoint sind eingetragene Marken eingetragene Marken der SAP AG in Deutschland und anderen Ländern.der Microsoft Corporation. Business Objects und das Business-Objects-Logo, BusinessObjects, CrystalIBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, Reports, Crystal Decisions, Web Intelligence, Xcelsius und andere im TextSystem x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, erwähnte Business-Objects-Produkte und -Dienstleistungen sowie diezSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 entsprechenden Logos sind Marken oder eingetragene Marken der BusinessParallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, Objects Software Ltd. Business Objects ist ein Unternehmen der SAP AG.POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, Sybase und Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere undBladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, weitere im Text erwähnte Sybase-Produkte und -Dienstleistungen sowie dieRedbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, entsprechenden Logos sind Marken oder eingetragene Marken der Sybase Inc.Netfinity, Tivoli und Informix sind Marken oder eingetragene Marken der IBM Sybase ist ein Unternehmen der SAP AG.Corporation. Alle anderen Namen von Produkten und Dienstleistungen sind Marken derLinux ist eine eingetragene Marke von Linus Torvalds in den USA und anderen jeweiligen Firmen. Die Angaben im Text sind unverbindlich und dienen lediglich zuLändern. Informationszwecken. Produkte können länderspezifische UnterschiedeAdobe, das Adobe-Logo, Acrobat, PostScript und Reader sind Marken oder aufweisen.eingetragene Marken von Adobe Systems Incorporated in den USA und/oder Die in dieser Publikation enthaltene Information ist Eigentum der SAP. Weitergabeanderen Ländern. und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchemOracle ist eine eingetragene Marke der Oracle Corporation. Zweck und in welcher Form auch immer, nur mit ausdrücklicher schriftlicherUNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group. Genehmigung durch SAP AG gestattet.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame undMultiWin sind Marken oder eingetragene Marken von Citrix Systems, Inc.HTML, XML, XHTML und W3C sind Marken oder eingetragene Marken desW3C®, World Wide Web Consortium, Massachusetts Institute of Technology. © 2011 SAP AG. All rights reserved. 29