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Prozesstransparenz durch Process Mining

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Erhebung, Visualisierung und Optimierung von Prozessabläufen

MHP bietet mit der Beratung im Bereich Process Mining seinen Kunden die Möglichkeit, unternehmensinterne Prozesse zu erheben, zu visualisieren und zu optimieren. Untersuchungsgegenstand des Process Minings sind Ereignisdaten, die aus Anwendungsdatenbanken und Protokolldateien gewonnen werden können. Die tatsächlich gelebten Prozesse lassen sich auf diese Weise transparent darstellen. Mögliche Abweichungen von Prozessmodellen können so identifiziert und Verbesserungspotentiale aufgedeckt werden.

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Prozesstransparenz durch Process Mining

  1. 1. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 1 Erhebung, Visualisierung und Optimierung von Prozessabläufen Alexander Fusch l MHPBoxenstopp: 29.11.2016 Prozesstransparenz durch Process Mining
  2. 2. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 2 06.12.2016 SAP BPC optimized for S/4HANA BPC embedded: Die neue Planung in S/4HANA 06.12.2016 Bissantz DeltaMaster@MHP Intuitive Datenanalysen auf Basis von SAP HANA 13.12.2016 SAP Master Data Governance @MHP MDG Services und Kompetenzen 13.12.2016 BW/4 HANA Eine erste Einschätzung zum neuen DWH der SAP Einleitung Agenda Zu Anfang sind alle Teilnehmer auf stumm geschalten. Weitere MHPBoxenstopps www.mhp.com/events Wo Sie uns in 2016 auch finden können… www.mhp.com/events 11.00 - 11.05 Uhr Begrüßung Nadine Zembrod 11.05 - 11.45 Uhr Vortrag Alexander Fusch 11.45 - 12.00 Uhr Offene Fragerunde Sie können bereits während der Web Session über die Chat- funktion im rechten Fenster Fragen einreichen. www.youtube.de/MHPProzesslieferantwww.slideshare.net/MHPInsights MHPBoxenstopp: Prozesstransparenz durch Process Mining
  3. 3. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 3 MHPBoxenstopp: Prozesstransparenz durch Process Mining Ihr Gesprächspartner Alexander Fusch Junior Consultant SU Application Management
  4. 4. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 4 Prozesse verbessern kann nur, wer sich im Detail auskennt. Genauso wie im Großen und Ganzen. MHPBoxenstopp: Prozesstransparenz durch Process Mining Wir wissen aus Erfahrung, wie man Ziele erreicht und dabei vorneweg fährt.
  5. 5. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 5 Mieschke Hofmann und Partner (MHP) A Porsche Company MHPBoxenstopp: Prozesstransparenz durch Process Mining Der Unterschied Symbiose aus Management- + IT-Beratung l Prozesslieferant l Excellence l Automotive l Kunden Die Kompetenz Ganzheitliches Beratungsportfolio über die gesamte Wertschöpfungskette Technology Services Application Mgmt. Services Product Lifecycle Mgmt. Supply Chain Mgmt. Production & Opera- tions Mgmt. Customer Relations Mgmt. Finance & Controlling Business Intelligence After Sales Retail Mgmt. Human Resources Die Leistung Management Consulting System Integration Managed Services Business Solutions
  6. 6. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 6 Ganzheitliches Beratungsportfolio über die komplette Wertschöpfungskette. Unsere Kompetenzbereiche mit Themenfeldern. Technology Services Application Mgmt. Services Product Lifecycle Mgmt. Supply Chain Mgmt. Production & Opera- tions Mgmt. Customer Relations Mgmt. Finance & Controlling Business Intelligence After Sales Retail Mgmt. Human Resources Production Planning Strategic Production Consulting Lean Production Manufacturing Execution Maintenance Retail Service Management Retail Consulting Fleet Management Sourcing Planning Affiliation Performance Development & Talent Management Governance, Risk and Compliance Template Development and Rollouts Business Process Development & Optimization Legal and Fiscal Requirements Accounts, Reporting and Consolidation System Harmonization CIO Management Consulting Enterprise Content Management Standard Software Individual Software Application & Process Services Application Management Consulting Product Structure Management Product Development Process (PDP) Management SAP PLM Consulting & Solution Implementation PTC Windchill Solution Integration DS Enovia V6 Solution Integration PLM Strategy & Management Consulting Production Logistics Procurement & Quality Sales Logistics Service Management Spare Parts Management Supply Chain & Demand Planning Service Management Spare Parts Management Warranty Processes (Pro-active) Complaint Management Digital incl. Connected CRM & Social CRM CRM Strategy & Management Consulting Sales Force Automation incl. Mobile CRM Analytics incl. Segmentation & Campaign Management Vertical Retail Integration (Pro-active) Complaint Management BI Technology BI Strategy Integrated Corporate Planning Analytical Business Processes Next Generation BI & BIG DATA Mobile BI Scenarios CRM IT Consulting & Solution Implementation Transition & Change Management Administrative Core Processes MHP Dealer Performance Management Finance and Controlling for Automotive Retailers Dealer Management Systems MHP Carbon Innovations Connected Vehicle Future City Sustainable Mobility Digitalisierung MHPBoxenstopp: Prozesstransparenz durch Process Mining
  7. 7. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 7 Ganzheitliches Beratungsportfolio über die komplette Wertschöpfungskette. Unsere Kompetenzbereiche mit Themenfeldern. Technology Services Application Mgmt. Services Product Lifecycle Mgmt. Supply Chain Mgmt. Production & Opera- tions Mgmt. Customer Relations Mgmt. Finance & Controlling Business Intelligence After Sales Retail Mgmt. Human Resources Production Planning Strategic Production Consulting Lean Production Manufacturing Execution Maintenance Retail Service Management Retail Consulting Fleet Management Sourcing Planning Affiliation Performance Development & Talent Management Governance, Risk and Compliance Template Development and Rollouts Business Process Development & Optimization Legal and Fiscal Requirements Accounts, Reporting and Consolidation System Harmonization CIO Management Consulting Enterprise Content Management Standard Software Individual Software Application & Process Services Application Management Consulting Product Structure Management Product Development Process (PDP) Management SAP PLM Consulting & Solution Implementation PTC Windchill Solution Integration DS Enovia V6 Solution Integration PLM Strategy & Management Consulting Production Logistics Procurement & Quality Sales Logistics Service Management Spare Parts Management Supply Chain & Demand Planning Service Management Spare Parts Management Warranty Processes (Pro-active) Complaint Management Digital incl. Connected CRM & Social CRM CRM Strategy & Management Consulting Sales Force Automation incl. Mobile CRM Analytics incl. Segmentation & Campaign Management Vertical Retail Integration (Pro-active) Complaint Management BI Technology BI Strategy Integrated Corporate Planning Analytical Business Processes Next Generation BI & BIG DATA Mobile BI Scenarios CRM IT Consulting & Solution Implementation Transition & Change Management Administrative Core Processes MHP Dealer Performance Management Finance and Controlling for Automotive Retailers Dealer Management Systems MHP Carbon Innovations Connected Vehicle Future City Sustainable Mobility Digitalisierung Process Mining MHPBoxenstopp: Prozesstransparenz durch Process Mining
  8. 8. Agenda © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 8 1. Einführung in das Process Mining 2. Einsatzmöglichkeiten und Mehrwert von Process Mining 3. Business Szenario
  9. 9. Agenda © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 9 1. Einführung in das Process Mining 2. Einsatzmöglichkeiten und Mehrwert von Process Mining 3. Business Szenario
  10. 10. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 10  Eine vergleichsweise junge Wissenschaftsdisziplin  1999: Erstmalige Beschreibung durch Prof. Wil van der Aalst (TU/E)  2004: Erster Algorithmus  2009: Erstes kommerzielles Softwareprodukt „Die Grundidee von Process Mining ist es, reale Prozesse durch Extrahierung von Wissen aus Ereignislogs heutiger Informationssysteme zu erkennen, zu überwachen und zu verbessern.“ Ursprung des Process Minings 1. Einführung in das Process Mining
  11. 11. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 11 Typisches Szenario 1. Einführung in das Process Mining Idealprozess Prozessrealität ?
  12. 12. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 12 Typisches Szenario 1. Einführung in das Process Mining Idealprozess Prozessrealität
  13. 13. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 13 Ursachen 1. Einführung in das Process Mining Subjektivität Partielle Betrachtung Ausnahmen Schlechte Sichtbarkeit
  14. 14. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 14 Funktionsweise 1. Einführung in das Process Mining
  15. 15. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 15 Funktionsweise 1. Einführung in das Process Mining
  16. 16. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 16 Funktionsweise 1. Einführung in das Process Mining
  17. 17. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 17 Funktionsweise 1. Einführung in das Process Mining
  18. 18. Agenda © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 18 1. Einführung in das Process Mining 2. Einsatzmöglichkeiten und Mehrwert von Process Mining 3. Business Szenario
  19. 19. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 19  Process Mining umfasst…  … das automatische Erkennen von Prozessen  … die Übereinstimmungsprüfung  … das Erkennen von sozialen bzw. organisatorischen Netzwerken  … die automatische Erstellung von Simulationsmodellen  … die Erweiterung und Verbesserung von Modellen  … das Treffen von Vorhersagen für Fälle  … sowie das Ableiten von Empfehlungen auf Basis der Fallhistorie Umfang des Process Minings 2. Einsatzmöglichkeiten und Mehrwert von Process Mining
  20. 20. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 20  Werden die Prozessvorgaben eingehalten? Und wenn ja, wie konsequent?  An welchen Stellen wird vom definierten Vorgehen abgewichen?  Sind diese Abweichungen notwendig? Ist der definierte Prozess nicht vollständig oder enthält der Prozess Fehler?  Lassen sich Best Practices ableiten, die eine Optimierung des bisherigen Prozessmodells empfehlen? Typische Fragestellungen 2. Einsatzmöglichkeiten und Mehrwert von Process Mining
  21. 21. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 21  Reduktion von Durchlaufzeiten  Verbesserung der Interaktionen mit dem Kunden hinsichtlich der Zeitaufwendungen  Vorhersagen über die Bearbeitungsdauer sind anhand beliebiger Kriterien möglich  Ticket-Priorität, System, etc.  Messung und Quantifizierung zukünftiger Veränderungen  Überprüfung, ob vorgegebene Regeln eingehalten werden  Soll-/ Ist-Vergleich  Identifikation von Prozesslangläufern  Schwachstellenanalyse Benefits 2. Einsatzmöglichkeiten und Mehrwert von Process Mining
  22. 22. Agenda © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 22 1. Einführung in das Process Mining 2. Einsatzmöglichkeiten und Mehrwert von Process Mining 3. Business Szenario
  23. 23. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 23 Einstiegsmaske Fluxicon Disco 3. Business Szenario
  24. 24. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 24 Verwendeter Datensatz 3. Business Szenario
  25. 25. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 25 Import und Zuordnung des Datensatzes 3. Business Szenario
  26. 26. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 26 Grafische Darstellung 3. Business Szenario
  27. 27. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 27 Grafische Darstellung 3. Business Szenario
  28. 28. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 28 Grafische Darstellung 3. Business Szenario
  29. 29. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 29 Statistiken zum Datensatz 3. Business Szenario
  30. 30. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 30 Ihr Ansprechpartner MHPBoxenstopp: Prozesstransparenz durch Process Mining Alexander Fusch Junior Consultant SU Application Management Mobil: +49 151 2030 2316 E-Mail: alexander.fusch@mhp.com
  31. 31. © 2016 Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH 31 MHPBoxenstopp Bissantz DeltaMaster@MHP MHPBoxenstopp SAP Master Data Governance @MHP MHPBoxenstopp BW/4 HANA MHPTimetable 2016 Weitere Infos www.mhp.com/ events Mit nur einem “Klick” zur MHPBoxenstopp Anmeldung Haben Sie einen MHPBoxenstopp verpasst? Kein Problem - in unserem MHP YouTube-Channel und auf unserem SlideShare Profil finden Sie alle vergangenen Websessions: Mitschnitte und Videos im Channel: Präsentationsunterlagen: http://www.youtube.com/MHPProzesslieferant http://de.slideshare.net/MHPInsights MHPBoxenstopp SAP BPC optimized for S/4HANA 11-12 Uhr | 06.12.16 13-14 Uhr | 06.12.16 11-12 Uhr | 13.12.16 13-14 Uhr | 13.12.16

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