Customer Service 5-16-12

311 views

Published on

Information on our 5/16/12 Customer Service Training

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
311
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Customer Service 5-16-12

  1. 1. Homelessness 201: Customer Service for Social Service Providers Wednesday, May 16th, 2012 2:00 – 4:00 p.m. Location: Union Gospel Mission 435 East University Avenue St. Paul, MN 55101 Presented by: Katie Tuione, Dorothy Day Center Nick Gisi, Union Gospel MissionWorkshop Overview:Workshop Description:This workshop will focus on the customer service skills necessary to work with peopleexperiencing homelessness. An overview will be given of the roles & responsibilities of serviceproviders, communication & conflict resolution skills, boundaries & ethics, and powerrelationships. This workshop is open to the public, and is geared toward direct service staff &volunteers, and those interested in working or volunteering for homeless outreach and preventionprograms, emergency shelter and drop-in centers, and transitional & permanent supportivehousing programs. Clients of social service organizations will also be present to share theirexperiences with customer service.Register online at www.mesh-mn.org
  2. 2. HOMELESSNESS 201 WORKSHOP Customer Service (5/16) Registration FormName: ________________________________________________________________________Group Registration: Yes __________ No __________; If yes, for how many? _____________Position/Job Title: _______________________________________________________________Organization: ___________________________________________________________________Phone: _________________________________________________________________________Address: ________________________________________________________________________Email Address: ___________________________________________________________________(required for each registrant)Cost $40 Non MESH Members, $20 MESH Members, Limited Scholarships AvailableTotal Cost / Amount Enclosed: ______________________________________________________Register online at: www.mesh-mn.orgSend registrations with payment to: MESH – Training 740 East 17th Street Minneapolis, Minnesota 55404Got Questions? Phone: 612-432-0900 Fax: 612-375-9105 Email: events@mesh-mn.org

×