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  1. 1. Business Etiquett By eNotesMBA
  2. 2. Key Aspects of Business Etiquette What is Business Etiquette The Importance of Introduction Telephone Etiquette Office Etiquette Dress Etiquette
  3. 3. What is Business Etiquette Etiquette are the rules and conventions governing correct or polite behavior used in society, in a particular social or professional group setting. In Business Terms Understanding overall business Decorum Treating others with respect and being courteous Being comfortable around people Presenting yourself in a acceptable manner
  4. 4. The Importance of Introduction  In today’s business situations people must be able to properly introduce themselves and others without feeling apprehensive.  Failing to introduce people in a business situation makes you look downright unprofessional.  Always rise as a mark of respect.  Look into the eyes and smile  Give a firm handshake  Say , “ how do u do?”
  5. 5. Rules of Introduction Younger people to older people; Junior ranking professionals to senior ranking professionals; Business contacts and staff to clients; Say important persons name first and add a few words about that person; If you forget someone’s name during an introduction, don’t panic. Look the person directly in the eye and with a sincere smile, say “I’m sorry, but your name just slipped my mind. Could you remind me?” Stay around till both the parties start speaking.
  6. 6. Handshake
  7. 7. Handshake Handshake is a gesture of acceptance and welcome; Extend your right hand; Web to web, finger to finger; Give slight pressure; Grasp the other person’s hand firmly and completely; Look into the eyes and smile; Release the hand in three seconds; But no matter what, never, ever refuse to accept someone’s hand.
  8. 8. Telephone Etiquette When you initiate a call identify yourself; Tell the basic nature of your call; Have someone answer your calls; Always return calls; and No phone calls during meetings.
  9. 9. Office Etiquette Greetings  Hovering Punctuality  Communication Space  Credit and Compliments Time  Speak well of your co- workers Play the Host Posture
  10. 10. Cubical Etiquette
  11. 11. Cubical Etiquette Never enter someones cubicle without permission. Announce yourself at their doorway or lightly knock on the wall. Post a sign or flag at your cube entrance to signal when you can be interrupted. Dont peek in as you walk past each one.
  12. 12. Cubical Etiquette Dont loiter outside someones cube while you wait for him or her to finish a phone call. Never read someones computer screen or comment on conversations you overhear. Keep your hands off others desk. Just because theres no door doesnt mean you can help yourself to their paper Avoid eating meals inside the cube
  13. 13. Dress Etiquette The Professional look Dress for the part Simple but Classy Grooming
  14. 14. References