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Best Practices In Supervision

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Best Practices In Supervision

  1. 1. Emelita B. Rocero MABS Microfinance Specialist (With inputs from Eddie Revilla and Edwin Verona)
  2. 2. If you want to increase productivity, profitability, and long-term competitive advantage, the best thing to do is to make sure your organization has great first- line supervision. – Wally Bock Author, Speaker, and Consultant on HR & Supervision
  3. 3. Why
Supervision
Matters
  Supervision
promotes
managerial
accountability
  Supervision
offers
opportunities
to:
   dentify
problems
within
the
unit
or
 I department
   lan
actions
for
improvement

 P   cknowledge
achievements
of
subordinates
 A   elate
with
staff
 R
  4. 4. Understanding
the
Role

 of
Supervisors
   The
middle
man
between
management
and
staff
   A
performance
manager
   A
team
leader

   A
trainer,
a
coach,
a
mentor
   A
problem
solver
   A
champion
of
the
bank’s
strategic
visions
and
goals

  5. 5. What
Makes
a
Good
Supervisor
  Training,
Orientation,
Preparation
–
Ripe
for
 the
job!
  Good
decision‐making
and
communication
 skills
  Excellent
people
skills
   trict
but
friendly,
open,
trust‐worthy,
fair
and
 S patient

  Dedicated,
committed,
focused,
disciplined

  6. 6. The
Value
of
Training
and
Coaching
 I don’t believe so much in team motivation, I believe more in getting a team prepared, so it knows it will have the necessary confidence when it steps on a field to play a good game. – Tom Landry, Football coach and role model
  7. 7. The
Value
of
Training
and
Coaching
 Training
equips
the
staff
to
do
the
job
(to
achieve
the
 department’s

goals)
while
coaching
provides
an
 effective
way
in
developing
and
building
their
skills.
 
–
Edwin
Verona,
GM
Bank
 Training
prepares
the
staff
for
the
job.
Ihanda
muna
 ang
Account
Officers
bago
isalang
sa
labas
para
 merong
direction
ang
kanilang
mga
ginagawa.
 Coaching
is
equally
important
dahil
hindi
lahat
 natutunan
sa
training.

–
Eddie
Revilla
,
RB
Mabitac

  8. 8. Effective
Supervision
Tools

   Compliance
with
Policies
Review
   Loan
Portfolio
Analysis
using
the
PAR
Aging
Report
   Regular
and
Annual
AO
Performance
Evaluation
   Regular
staff
meeting
that
is
time‐sensitive
and
has
 clear
agenda

  9. 9. Why
Management
Support
 Matters
in
Effective
Supervision
   Management
support
boosts
the
confidence
of
 Supervisors/Mid‐level
management.

   Management
provides
the
vision
and
direction,
 inspiration
and
motivation,
recognition
and
rewards
  Evaluates
and
supports
the
plans
of
the
unit
  Provides
the
needs
of
the
unit,
as
necessary
  Acknowledges
achievements
of
staff
  Reprimands
to
correct
mistakes
  Listens
and
trusts

  10. 10. Experiences
from
the
Field:
 Supervision
Practices
that
Really
Work!
   Strict
adherence
to
bank
policies
and
regulations
 ‐  Regularly
monitored
through
a
compliance
with
policies
 review
   Conduct
staff
meeting
 ‐  Time
sensitive
and
planned
in
advance
with
agenda
to
be
 discussed
and
topics
prioritized
for
discussion

   Client
Visits
and
random
spot
checking
of
staff
 activities.
   Training
and
re‐training
of
staff,
as
needed
and
 without
delay!



  11. 11. Experiences
from
the
Field:
 Supervision
Practices
that
Really
Work!
   Get
along
well
with
people,
without
necessarily
 becoming
friends
with
them.
Be
professional.
   Immediately
discuss
and
solve
conflict
when
it
 occurs
   Give
clear
and
constructive
feedback,
both
positive
 and
negative
–
keep
communication
lines
open
   Hammer
in
the
organization’s
mission
and
vision
and
 constantly
remind
the
staff
of
their
duties
and
 responsibilities.

  12. 12. Best
Supervision
Practice: 
 Review
the
way
your
bank
 selects,
trains,
and
supports
 your
supervisors
and
make
the
 necessary
changes
to
make
 your
supervision
better.

  13. 13. END
OF
PRESENTATION


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