1. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
Recover
& Rebuild
Preparing for Post-Coronavirus Meetings
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May 27, 2020 • Brenda Rivers, JD, HMCC,CIS • President, SAFE LLC

2. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
2
Recover & Rebuild
Disruption
Long Term: Next Normal
Short Term: Survival
Cancelled or
Rebooked
Virtual or Hybrid
Large Event Bans
Public Health
Governmental
Restrictions
Uncertainty
OUR CURRENT STATE
Re-strategize
Re-design
Innovation
Wellness
Sustainability

3. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
Today’s
Agenda
Safety of People is #1 Priority
Preparedness is #1 Leadership Skill
Outcomes:
1. Review a Learning Look-Back Process
2. Apply the Duty of Care Standards to Rebuild
3. Learn the Key Elements for a Risk
Management Playbook
RISK MANAGEMENT SKILLS FOR A FUTURE BEYOND CRISIS

4. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
Key
Stakeholders
at the Table
Learning Lookback
• How prepared were we?
• Debrief and recommend
• Best and worst
• What matters most
• Build a better future
• Short-term survival
• Long-term next normal

5. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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It’s difficult to create a crisis
plan in the middle of a crisis.
• No off-the-shelf plan
• Trial and error
• Not strategic
• No rehearsals
• No unified supplier response
• Compressed time
• Uncertainty
LESSONS LEARNED
LESSON 1

6. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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Now is the time to develop a
risk management strategy.
• Covid-19 as a case study
• Apply 4 duty of care standards
• Start at beginning of planning process
• Strategic meeting and risk
management policy
• Create muscle memory playbook with
6 critical elements
LESSONS LEARNED
LESSON 2
McKinsey & CO “Jumpstarting Resilient and Reimagined Operations

7. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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Crisis reveals true leaders.
• Leaders lift their teams to do
extraordinary things
• Moral, legal, ethical duty to postpone
meetings until safe
• Risk preparedness leads
transformation
• High emotional IQ is to stand in the
shoes of attendees.
LESSONS LEARNED
LESSON 3 A smooth sea
never made a
skilled sailor.
Franklin D. Roosevelt
Skills to invent/execute a crisis response plan
= skills to rebuild/revitalize industry
“
”

8. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MIC of Colorado and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC. 8
Leadership Skills to Recover & Rebuild
Safety of People
is #1 Priority
COMMUNICATION: EARLY & OFTEN
• Sanitation, hygienic standards of hotels and
venues
• Protection against asymptomic transmission
• Policy on sick attendees
• Social distancing diagrams
• Onsite health services, masks, temperature
checks, gloves
• Virtual engagement options, wellness,
sustainability
• Privacy issues with collecting health
information
• Food and beverage safety
“What needs to be present to create a
comfortable and secure meeting?
”

9. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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Current State of Preparedness
Vulnerability Assessment
Identify the Resources
Develop the Crisis Response Plan
Integrate the Crisis Communication Plan
Recover & Evaluate
1. Duty to Research
2. Duty to Inform
4. Duty to Plan
3. Duty to Recommend
1.
2.
3.
4.
5.
6.
THE SAFE APPROACH™
4 Duty of Care Standards and 6 Risk Management Strategy Elements

10. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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• Leadership, events team, financial, communications, legal,
human resources, travel
• Roles and responsibilities
• Event professional as trusted advisor
• Research, inform, recommend, plan, record
• Crisis communications team: messaging campaign
PEOPLE: ARE PEOPLE IN THE
RIGHT PLACES?
CRITICAL ACTIONS FOR THE
RECOVERY RESPONSE PLAN1.

11. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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1. PEOPLE – Safety and well-being are priority
2. BUSINESS PURPOSE – Second priority: ROE & ROI
3. CONTRACTUAL – Force majeure, cancellation, rebooking, attrition, vendors, hotel, destination
4. FINANCIAL – Analyze impact of safety on budget
COMPARATIVE ANALYSIS OF
COMPELLING FACTORS
CRITICAL ACTIONS FOR THE
RECOVERY RESPONSE PLAN2.

12. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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5. LEGAL – Renegotiate, force majeure to allow pandemic, partial performance, impractical
6. BRAND IMPACT – Reputation elevation or damage
7. INSURANCE – Mitigation opportunities, claims process
8. KEY DECISION MAKER – Identify tipping point and call to action
COMPARATIVE ANALYSIS OF
COMPELLING FACTORS
CRITICAL ACTIONS FOR THE
RECOVERY RESPONSE PLAN2.

13. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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VULNERABILITY STUDY
OPTION 1: Cancel event or hold entirely virtual
OPTION 2: Hold hybrid event at reduced attendance
OPTION 3: Redesigned event at new date/location/purpose
CONTINGENCY PLANS FOR POST
PANDEMIC MEETING
CRITICAL ACTIONS FOR THE
RECOVERY RESPONSE PLAN3.

14. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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Post-Pandemic
Vulnerability
Study

15. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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Conclusion:
How do we recover
& rebuild?
• Safety of people is #1 priority
• Preparedness leads transformation
• Event risk management supply chain =
Vulnerability Study and Risk Management Plan

16. ©2020 SAFE LLC. This presentation and the elements contained herein were created especially for MeetingsNet and are confidential and proprietary to SAFE LLC.
Contents may not be shared with any third party without the express written consent of SAFE LLC.
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Q&A
Contact Brenda Rivers:
brivers@SAFELLC.com
Visit our website
SAFELLC.com
Ask questions by commenting on
our Stay Healthy and Wise blog:
SAFELLC.com/covid-19-discussion