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The interaction between people, information and innovation: information literacy to underpin innovative work behaviour in a Finnish organisation

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Paper presented at the ASIST Annual Meeting in Vancouver, Canda in November 2018

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The interaction between people, information and innovation: information literacy to underpin innovative work behaviour in a Finnish organisation

  1. 1. #ASIST 18 The interaction between people, information and innovation Presented by Lyndsey Middleton @Middleton_Ly Co-authors: Professor Hazel Hall, Dr Laura Muir & Professor Robert Raeside Edinburgh Napier University ASIS&T Annual Meeting 2018, Vancouver, Canada Information literacy to underpin innovative work behaviour in a Finnish organisation
  2. 2. #ASIST 18 What is this paper about? The contribution of information literacy in the development of innovative work behaviour including:  employee perceptions  the role of information behaviour and use 2
  3. 3. #ASIST 18 Key concepts Recognise Create ChampionImplement Innovative work behaviour Formal workplace learning Informal workplace learning Workplace learning 3 Høyrup (2010)
  4. 4. #ASIST 18 Literature Workplace learning Innovative work behaviour 4 The contribution of information literacy to this specific relationship
  5. 5. #ASIST 18 Information literacy models 5 SCONUL Seven Pillars of Information Literacy (SCONUL, 2011) A New Curriculum for Information Literacy (ANCIL) (Secker & Coonan, 2011) National Information Literacy Framework (Scotland) Framework for Information Literacy for Higher Education (Association for College and Research Libraries) Seven Faces of Information Literacy (Bruce,1997); Six frames of Information Literacy Education (Bruce, 2015) Information Literacy Model and new definition (CILIP, 2018)
  6. 6. #ASIST 18 Research question 6 How do information literacy and information behaviours support successful workplace learning of innovative work behaviour?
  7. 7. #ASIST 18 Data collection method 12 face-to-face semi-structured interviews in Finland Issues to overcome:  language  location  pre-arrange visit 7
  8. 8. #ASIST 18 Study setting and sample 1 Finnish University, 12 non-academic staff (i.e. NOT faculty) 36-45 (5) 46-55 (5) 56-65 (2) AGE GROUPS Male (2) Female (10) GENDER Leader (3) Manager (3) Non-manager (6) EMPLOYMENT RANK Finnish (11) British (1) ETHNIC BACKGROUND 8
  9. 9. #ASIST 18 Findings 3 main themes emerged: The role of information literacy in the learning of innovative work behaviour The importance of information behaviours in learning to innovate The use of different information sources in workplace learning 9
  10. 10. #ASIST 18  Information literacy is first step  Adds context and background information  Presents ‘bigger picture’  Collective information literacy  Identify others’ information needs  Share requests The role of information literacy in the learning of innovative work behaviour “I think it does because somehow it gives the bigger picture, somehow the context of learning things there in that sense so I think this is important” Kivi – Project Coordinator 10
  11. 11. #ASIST 18  Information interpretation helps only if meaning is added  Information analysis helps to interpret information  Information searching and access hinders innovation  Time is needed The importance of information behaviours in learning to innovate 11 “So you sometimes think that “oh dear, the information is there.” But they can’t find it if it doesn’t come in a really, really easy way, immediately […] So if you don’t get the right answer, it doesn’t exist, because…you don’t have the patience to put so much time into finding information” Akira - Departmental Coordinator
  12. 12. #ASIST 18  Information analysis helps employees to present information to others  Information sharing is a key activity to help employees to:  discuss ideas  share processes and procedures  Suitable communication methods The importance of information behaviours in learning to innovate 12 “Yeah. So we talk a lot together. Share the information. And then I mean check with the colleagues ‘How would you do that?’‘Oh, we do it like this, we could do it like that’.” Akira – Departmental Coordinator
  13. 13. #ASIST 18 The use of different information sources in workplace learning  People help to:  gain expert knowledge  initiate exchange of ideas  access information quickly  question information  External information sources help to bring in new ideas  Information overload  Lack of trust in information 13 “I also talked about it with our study psychologist, and then we were turning this idea round and looking at it and what could we do?” Tuli – staff member in Administration
  14. 14. #ASIST 18  Findings relate to previous studies of information literacy in the workplace (e.g. Fafeita & Lloyd, 2012; Lloyd, 2010; Lloyd, 2012)  People can contextualise information literacy:  with little effort and;  understand the importance of behaviours (individually and collectively)  People are an important information source as innovations can occur from questioning and interactions between people  Information overload can lead to the early termination of innovations (but lack of information can also do so) Discussion 14
  15. 15. #ASIST 18 Conclusions (1) Information literacy skills serve as a prerequisite for workplace learning; (2) Information behaviours, and various information sources, support the learning of innovative work behaviour; (3) Further research is required to explore specific process of innovative work behaviours with information behaviours (4) Could educationally driven information literacy models (e.g. SCONUL, 2011) be adapted to fit workplace contexts? 15
  16. 16. #ASIST 18 Thank you! Email: L.Middleton@napier.ac.uk Twitter: @Middleton_Ly PhD Blog: lyndseyjenkins.org This research was funded by an ESRC-SDS PhD Collaborative Studentship and a John Campbell Trust Student Research Bursary awarded by CILIP All logos were taken from official websites and used under Fair Use concepts. All other images were created by Lyndsey Middleton 16

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