SlideShare a Scribd company logo
1 of 3
SILS
Disruption is an integral part of a new way of engaging with
staff and students for the Scholarly Information and Learning
Services (SILS) team at the University of Southern Queensland.
Client support is collaborative:
the matrix model in action at USQ
The SILS restructure has brought together multiple academic
support services, disrupting previously siloed services and teams,
and identifying new, collaborative ways of working to provide
support to our clients.
Discipline-based teams drawing professionals from Library
Services, the Office for the Advancement of Learning and
Teaching (OALT) and the Digital Life Lab (DLL) collaborate to
engage with clients and find solutions. These teams identify the
staff best positioned to respond to enquiries on a case by case
basis.
This innovative way of working has strengthened relationships
between professional and academic staff and increased
awareness and appreciation for the ways in which SILS staff can
assist in the development and delivery of quality educational
experiences for USQ students.
Images: https://www.flickr.com/photos/levork/5182263818 (CC BY-SA 2.0); https://pixabay.com/en/girl-hispanic-graduate-1174539/; William Bout on Unsplash
Learning Advisor, Librarian
& Educational Designer
Learning Advisor
Learning Advisor &
Educational Designer
Created and presented by:
Lyndelle Gunton
Liaison Librarian | USQ Library
Email: Lyndelle.Gunton@usq.edu.au
Client support is collaborative:
the matrix model in action at USQ

More Related Content

Similar to Client support is collaborative: the matrix model in action at USQ

Growing a whole institution culture of commitment to student engagement
Growing a whole institution culture of commitment to student engagementGrowing a whole institution culture of commitment to student engagement
Growing a whole institution culture of commitment to student engagementJisc
 
The Learning Portfolio in Higher Education: A Game of Snakes and Ladders
The Learning Portfolio in Higher Education: A Game of Snakes and LaddersThe Learning Portfolio in Higher Education: A Game of Snakes and Ladders
The Learning Portfolio in Higher Education: A Game of Snakes and LaddersMark Brown
 
Inquiry-based Learning and Information Literacy
Inquiry-based Learning and Information LiteracyInquiry-based Learning and Information Literacy
Inquiry-based Learning and Information Literacycilass.slideshare
 
Can one chameleon make a difference?
Can one chameleon make a difference? Can one chameleon make a difference?
Can one chameleon make a difference? Chrissi Nerantzi
 
NASPA Conference on Student Success: Designing for Student Success in a Hybri...
NASPA Conference on Student Success: Designing for Student Success in a Hybri...NASPA Conference on Student Success: Designing for Student Success in a Hybri...
NASPA Conference on Student Success: Designing for Student Success in a Hybri...brightspot
 
SLN facuty development program description
SLN facuty development program descriptionSLN facuty development program description
SLN facuty development program descriptionAlexandra M. Pickett
 
A policy framework for distance education support services
A policy framework for distance education support servicesA policy framework for distance education support services
A policy framework for distance education support servicesAlexander Decker
 
Flexible+learning+and+teaching+uwc+short+report+may+2015
Flexible+learning+and+teaching+uwc+short+report+may+2015Flexible+learning+and+teaching+uwc+short+report+may+2015
Flexible+learning+and+teaching+uwc+short+report+may+2015SOPH-UWC
 
A Formative Evaluation of the Stronger Smarter Learning Communities Project. ...
A Formative Evaluation of the Stronger Smarter Learning Communities Project. ...A Formative Evaluation of the Stronger Smarter Learning Communities Project. ...
A Formative Evaluation of the Stronger Smarter Learning Communities Project. ...Cynthia Velynne
 
Bottom-up growth of learning analytics at two Australian universities: Empow...
Bottom-up growth of learning analytics at two Australian universities: Empow...Bottom-up growth of learning analytics at two Australian universities: Empow...
Bottom-up growth of learning analytics at two Australian universities: Empow...Danny Liu
 
Identifying and driving change in partnership with students - Simon walker, M...
Identifying and driving change in partnership with students - Simon walker, M...Identifying and driving change in partnership with students - Simon walker, M...
Identifying and driving change in partnership with students - Simon walker, M...Jisc
 
Web 2.0 supporting a Learning and Teaching Strategy -- Wassell
Web 2.0 supporting a Learning and Teaching Strategy -- WassellWeb 2.0 supporting a Learning and Teaching Strategy -- Wassell
Web 2.0 supporting a Learning and Teaching Strategy -- Wassellmarkvanharmelen
 
SIUSUACN: mend the gap slides
SIUSUACN: mend the gap slides SIUSUACN: mend the gap slides
SIUSUACN: mend the gap slides Iriss
 
Modern Trends and Issues Report powerpoint presentation.pptx
Modern Trends and Issues Report powerpoint presentation.pptxModern Trends and Issues Report powerpoint presentation.pptx
Modern Trends and Issues Report powerpoint presentation.pptxCathyNavalNatividad
 

Similar to Client support is collaborative: the matrix model in action at USQ (20)

Growing a whole institution culture of commitment to student engagement
Growing a whole institution culture of commitment to student engagementGrowing a whole institution culture of commitment to student engagement
Growing a whole institution culture of commitment to student engagement
 
The Learning Portfolio in Higher Education: A Game of Snakes and Ladders
The Learning Portfolio in Higher Education: A Game of Snakes and LaddersThe Learning Portfolio in Higher Education: A Game of Snakes and Ladders
The Learning Portfolio in Higher Education: A Game of Snakes and Ladders
 
Inquiry-based Learning and Information Literacy
Inquiry-based Learning and Information LiteracyInquiry-based Learning and Information Literacy
Inquiry-based Learning and Information Literacy
 
Can one chameleon make a difference?
Can one chameleon make a difference? Can one chameleon make a difference?
Can one chameleon make a difference?
 
NASPA Conference on Student Success: Designing for Student Success in a Hybri...
NASPA Conference on Student Success: Designing for Student Success in a Hybri...NASPA Conference on Student Success: Designing for Student Success in a Hybri...
NASPA Conference on Student Success: Designing for Student Success in a Hybri...
 
SLN facuty development program description
SLN facuty development program descriptionSLN facuty development program description
SLN facuty development program description
 
Dennis Pruitt, CBMI 2016 - Student Affairs
Dennis Pruitt, CBMI 2016 - Student AffairsDennis Pruitt, CBMI 2016 - Student Affairs
Dennis Pruitt, CBMI 2016 - Student Affairs
 
Dennis Pruitt, CBMI 2017 - Student Affairs
Dennis Pruitt, CBMI 2017 - Student AffairsDennis Pruitt, CBMI 2017 - Student Affairs
Dennis Pruitt, CBMI 2017 - Student Affairs
 
A policy framework for distance education support services
A policy framework for distance education support servicesA policy framework for distance education support services
A policy framework for distance education support services
 
Viewpoints factsheet
Viewpoints factsheetViewpoints factsheet
Viewpoints factsheet
 
Flexible+learning+and+teaching+uwc+short+report+may+2015
Flexible+learning+and+teaching+uwc+short+report+may+2015Flexible+learning+and+teaching+uwc+short+report+may+2015
Flexible+learning+and+teaching+uwc+short+report+may+2015
 
A Formative Evaluation of the Stronger Smarter Learning Communities Project. ...
A Formative Evaluation of the Stronger Smarter Learning Communities Project. ...A Formative Evaluation of the Stronger Smarter Learning Communities Project. ...
A Formative Evaluation of the Stronger Smarter Learning Communities Project. ...
 
Bottom-up growth of learning analytics at two Australian universities: Empow...
Bottom-up growth of learning analytics at two Australian universities: Empow...Bottom-up growth of learning analytics at two Australian universities: Empow...
Bottom-up growth of learning analytics at two Australian universities: Empow...
 
Textos SessãO 1
Textos SessãO 1Textos SessãO 1
Textos SessãO 1
 
Identifying and driving change in partnership with students - Simon walker, M...
Identifying and driving change in partnership with students - Simon walker, M...Identifying and driving change in partnership with students - Simon walker, M...
Identifying and driving change in partnership with students - Simon walker, M...
 
Web 2.0 supporting a Learning and Teaching Strategy -- Wassell
Web 2.0 supporting a Learning and Teaching Strategy -- WassellWeb 2.0 supporting a Learning and Teaching Strategy -- Wassell
Web 2.0 supporting a Learning and Teaching Strategy -- Wassell
 
Activity2.docx
Activity2.docxActivity2.docx
Activity2.docx
 
SIUSUACN: mend the gap slides
SIUSUACN: mend the gap slides SIUSUACN: mend the gap slides
SIUSUACN: mend the gap slides
 
Student Affairs, Scott Verzyl, CBMI 2019
Student Affairs, Scott Verzyl, CBMI 2019Student Affairs, Scott Verzyl, CBMI 2019
Student Affairs, Scott Verzyl, CBMI 2019
 
Modern Trends and Issues Report powerpoint presentation.pptx
Modern Trends and Issues Report powerpoint presentation.pptxModern Trends and Issues Report powerpoint presentation.pptx
Modern Trends and Issues Report powerpoint presentation.pptx
 

More from Lyndelle Gunton

Brave new world : venturing beyond the library walls into the frontier of ble...
Brave new world : venturing beyond the library walls into the frontier of ble...Brave new world : venturing beyond the library walls into the frontier of ble...
Brave new world : venturing beyond the library walls into the frontier of ble...Lyndelle Gunton
 
Blended learning at Trinity College Queensland
Blended learning at Trinity College QueenslandBlended learning at Trinity College Queensland
Blended learning at Trinity College QueenslandLyndelle Gunton
 
Now I have these skills, how can I use them: Practitioner research or researc...
Now I have these skills, how can I use them: Practitioner research or researc...Now I have these skills, how can I use them: Practitioner research or researc...
Now I have these skills, how can I use them: Practitioner research or researc...Lyndelle Gunton
 
Information experience in social media spaces: emerging research and what it ...
Information experience in social media spaces: emerging research and what it ...Information experience in social media spaces: emerging research and what it ...
Information experience in social media spaces: emerging research and what it ...Lyndelle Gunton
 
Religious information literacy: using information to learn in church community
Religious information literacy: using information to learn in church communityReligious information literacy: using information to learn in church community
Religious information literacy: using information to learn in church communityLyndelle Gunton
 
Wordle - libcampoz 2011 tweets
Wordle - libcampoz 2011 tweetsWordle - libcampoz 2011 tweets
Wordle - libcampoz 2011 tweetsLyndelle Gunton
 
Wordle - nls5 2011 tweets
Wordle - nls5 2011 tweetsWordle - nls5 2011 tweets
Wordle - nls5 2011 tweetsLyndelle Gunton
 

More from Lyndelle Gunton (7)

Brave new world : venturing beyond the library walls into the frontier of ble...
Brave new world : venturing beyond the library walls into the frontier of ble...Brave new world : venturing beyond the library walls into the frontier of ble...
Brave new world : venturing beyond the library walls into the frontier of ble...
 
Blended learning at Trinity College Queensland
Blended learning at Trinity College QueenslandBlended learning at Trinity College Queensland
Blended learning at Trinity College Queensland
 
Now I have these skills, how can I use them: Practitioner research or researc...
Now I have these skills, how can I use them: Practitioner research or researc...Now I have these skills, how can I use them: Practitioner research or researc...
Now I have these skills, how can I use them: Practitioner research or researc...
 
Information experience in social media spaces: emerging research and what it ...
Information experience in social media spaces: emerging research and what it ...Information experience in social media spaces: emerging research and what it ...
Information experience in social media spaces: emerging research and what it ...
 
Religious information literacy: using information to learn in church community
Religious information literacy: using information to learn in church communityReligious information literacy: using information to learn in church community
Religious information literacy: using information to learn in church community
 
Wordle - libcampoz 2011 tweets
Wordle - libcampoz 2011 tweetsWordle - libcampoz 2011 tweets
Wordle - libcampoz 2011 tweets
 
Wordle - nls5 2011 tweets
Wordle - nls5 2011 tweetsWordle - nls5 2011 tweets
Wordle - nls5 2011 tweets
 

Recently uploaded

BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptx
BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptxBIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptx
BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptxSayali Powar
 
Sulphonamides, mechanisms and their uses
Sulphonamides, mechanisms and their usesSulphonamides, mechanisms and their uses
Sulphonamides, mechanisms and their usesVijayaLaxmi84
 
Congestive Cardiac Failure..presentation
Congestive Cardiac Failure..presentationCongestive Cardiac Failure..presentation
Congestive Cardiac Failure..presentationdeepaannamalai16
 
Q-Factor General Quiz-7th April 2024, Quiz Club NITW
Q-Factor General Quiz-7th April 2024, Quiz Club NITWQ-Factor General Quiz-7th April 2024, Quiz Club NITW
Q-Factor General Quiz-7th April 2024, Quiz Club NITWQuiz Club NITW
 
Employablity presentation and Future Career Plan.pptx
Employablity presentation and Future Career Plan.pptxEmployablity presentation and Future Career Plan.pptx
Employablity presentation and Future Career Plan.pptxryandux83rd
 
Indexing Structures in Database Management system.pdf
Indexing Structures in Database Management system.pdfIndexing Structures in Database Management system.pdf
Indexing Structures in Database Management system.pdfChristalin Nelson
 
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITW
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITWQ-Factor HISPOL Quiz-6th April 2024, Quiz Club NITW
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITWQuiz Club NITW
 
Oppenheimer Film Discussion for Philosophy and Film
Oppenheimer Film Discussion for Philosophy and FilmOppenheimer Film Discussion for Philosophy and Film
Oppenheimer Film Discussion for Philosophy and FilmStan Meyer
 
Transaction Management in Database Management System
Transaction Management in Database Management SystemTransaction Management in Database Management System
Transaction Management in Database Management SystemChristalin Nelson
 
Mythology Quiz-4th April 2024, Quiz Club NITW
Mythology Quiz-4th April 2024, Quiz Club NITWMythology Quiz-4th April 2024, Quiz Club NITW
Mythology Quiz-4th April 2024, Quiz Club NITWQuiz Club NITW
 
MS4 level being good citizen -imperative- (1) (1).pdf
MS4 level   being good citizen -imperative- (1) (1).pdfMS4 level   being good citizen -imperative- (1) (1).pdf
MS4 level being good citizen -imperative- (1) (1).pdfMr Bounab Samir
 
How to Manage Buy 3 Get 1 Free in Odoo 17
How to Manage Buy 3 Get 1 Free in Odoo 17How to Manage Buy 3 Get 1 Free in Odoo 17
How to Manage Buy 3 Get 1 Free in Odoo 17Celine George
 
Objectives n learning outcoms - MD 20240404.pptx
Objectives n learning outcoms - MD 20240404.pptxObjectives n learning outcoms - MD 20240404.pptx
Objectives n learning outcoms - MD 20240404.pptxMadhavi Dharankar
 
Comparative Literature in India by Amiya dev.pptx
Comparative Literature in India by Amiya dev.pptxComparative Literature in India by Amiya dev.pptx
Comparative Literature in India by Amiya dev.pptxAvaniJani1
 
6 ways Samsung’s Interactive Display powered by Android changes the classroom
6 ways Samsung’s Interactive Display powered by Android changes the classroom6 ways Samsung’s Interactive Display powered by Android changes the classroom
6 ways Samsung’s Interactive Display powered by Android changes the classroomSamsung Business USA
 
4.11.24 Poverty and Inequality in America.pptx
4.11.24 Poverty and Inequality in America.pptx4.11.24 Poverty and Inequality in America.pptx
4.11.24 Poverty and Inequality in America.pptxmary850239
 

Recently uploaded (20)

BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptx
BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptxBIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptx
BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptx
 
Sulphonamides, mechanisms and their uses
Sulphonamides, mechanisms and their usesSulphonamides, mechanisms and their uses
Sulphonamides, mechanisms and their uses
 
Congestive Cardiac Failure..presentation
Congestive Cardiac Failure..presentationCongestive Cardiac Failure..presentation
Congestive Cardiac Failure..presentation
 
INCLUSIVE EDUCATION PRACTICES FOR TEACHERS AND TRAINERS.pptx
INCLUSIVE EDUCATION PRACTICES FOR TEACHERS AND TRAINERS.pptxINCLUSIVE EDUCATION PRACTICES FOR TEACHERS AND TRAINERS.pptx
INCLUSIVE EDUCATION PRACTICES FOR TEACHERS AND TRAINERS.pptx
 
Q-Factor General Quiz-7th April 2024, Quiz Club NITW
Q-Factor General Quiz-7th April 2024, Quiz Club NITWQ-Factor General Quiz-7th April 2024, Quiz Club NITW
Q-Factor General Quiz-7th April 2024, Quiz Club NITW
 
Employablity presentation and Future Career Plan.pptx
Employablity presentation and Future Career Plan.pptxEmployablity presentation and Future Career Plan.pptx
Employablity presentation and Future Career Plan.pptx
 
Indexing Structures in Database Management system.pdf
Indexing Structures in Database Management system.pdfIndexing Structures in Database Management system.pdf
Indexing Structures in Database Management system.pdf
 
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITW
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITWQ-Factor HISPOL Quiz-6th April 2024, Quiz Club NITW
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITW
 
Oppenheimer Film Discussion for Philosophy and Film
Oppenheimer Film Discussion for Philosophy and FilmOppenheimer Film Discussion for Philosophy and Film
Oppenheimer Film Discussion for Philosophy and Film
 
Transaction Management in Database Management System
Transaction Management in Database Management SystemTransaction Management in Database Management System
Transaction Management in Database Management System
 
Mythology Quiz-4th April 2024, Quiz Club NITW
Mythology Quiz-4th April 2024, Quiz Club NITWMythology Quiz-4th April 2024, Quiz Club NITW
Mythology Quiz-4th April 2024, Quiz Club NITW
 
MS4 level being good citizen -imperative- (1) (1).pdf
MS4 level   being good citizen -imperative- (1) (1).pdfMS4 level   being good citizen -imperative- (1) (1).pdf
MS4 level being good citizen -imperative- (1) (1).pdf
 
Introduction to Research ,Need for research, Need for design of Experiments, ...
Introduction to Research ,Need for research, Need for design of Experiments, ...Introduction to Research ,Need for research, Need for design of Experiments, ...
Introduction to Research ,Need for research, Need for design of Experiments, ...
 
How to Manage Buy 3 Get 1 Free in Odoo 17
How to Manage Buy 3 Get 1 Free in Odoo 17How to Manage Buy 3 Get 1 Free in Odoo 17
How to Manage Buy 3 Get 1 Free in Odoo 17
 
Faculty Profile prashantha K EEE dept Sri Sairam college of Engineering
Faculty Profile prashantha K EEE dept Sri Sairam college of EngineeringFaculty Profile prashantha K EEE dept Sri Sairam college of Engineering
Faculty Profile prashantha K EEE dept Sri Sairam college of Engineering
 
Objectives n learning outcoms - MD 20240404.pptx
Objectives n learning outcoms - MD 20240404.pptxObjectives n learning outcoms - MD 20240404.pptx
Objectives n learning outcoms - MD 20240404.pptx
 
Comparative Literature in India by Amiya dev.pptx
Comparative Literature in India by Amiya dev.pptxComparative Literature in India by Amiya dev.pptx
Comparative Literature in India by Amiya dev.pptx
 
6 ways Samsung’s Interactive Display powered by Android changes the classroom
6 ways Samsung’s Interactive Display powered by Android changes the classroom6 ways Samsung’s Interactive Display powered by Android changes the classroom
6 ways Samsung’s Interactive Display powered by Android changes the classroom
 
Mattingly "AI & Prompt Design" - Introduction to Machine Learning"
Mattingly "AI & Prompt Design" - Introduction to Machine Learning"Mattingly "AI & Prompt Design" - Introduction to Machine Learning"
Mattingly "AI & Prompt Design" - Introduction to Machine Learning"
 
4.11.24 Poverty and Inequality in America.pptx
4.11.24 Poverty and Inequality in America.pptx4.11.24 Poverty and Inequality in America.pptx
4.11.24 Poverty and Inequality in America.pptx
 

Client support is collaborative: the matrix model in action at USQ

  • 1. SILS Disruption is an integral part of a new way of engaging with staff and students for the Scholarly Information and Learning Services (SILS) team at the University of Southern Queensland. Client support is collaborative: the matrix model in action at USQ The SILS restructure has brought together multiple academic support services, disrupting previously siloed services and teams, and identifying new, collaborative ways of working to provide support to our clients.
  • 2. Discipline-based teams drawing professionals from Library Services, the Office for the Advancement of Learning and Teaching (OALT) and the Digital Life Lab (DLL) collaborate to engage with clients and find solutions. These teams identify the staff best positioned to respond to enquiries on a case by case basis. This innovative way of working has strengthened relationships between professional and academic staff and increased awareness and appreciation for the ways in which SILS staff can assist in the development and delivery of quality educational experiences for USQ students. Images: https://www.flickr.com/photos/levork/5182263818 (CC BY-SA 2.0); https://pixabay.com/en/girl-hispanic-graduate-1174539/; William Bout on Unsplash Learning Advisor, Librarian & Educational Designer Learning Advisor Learning Advisor & Educational Designer
  • 3. Created and presented by: Lyndelle Gunton Liaison Librarian | USQ Library Email: Lyndelle.Gunton@usq.edu.au Client support is collaborative: the matrix model in action at USQ