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121916 McGriff University Course Catalog

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121916 McGriff University Course Catalog

  1. 1. Course Catalog Volume 2, January 2017
  2. 2. 2 McGriff University Course Catalog This course catalog contains over 190 selections offering knowledge and skill development in the areas of communication, insurance, leadership, professional business acumen, and sales. Content is sourced from carrier partners, SkillSoft – a leading provider of professional and technical courseware, and The Institutes – the foremost authority on insurance technical knowledge development. In addition to offering a wide variety of course options, each of the learning elements is available 24x7 from any Internet browser. You can even complete coursework on your smartphone or tablet! Course Recommendations Within each course description, you will find a recommendation icon ribbon (see screen shot below). This icon ribbon indicates for which roles the course may be recommended. The ribbon icons are identified as follows: Complete listings of the recommended curriculum for each role is included in the catalog appendix. Those courses that do not include a recommendation are considered electives. It is recommended that you confer with your manager to develop a learning plan prior to launching any course work. Self-Assessment Tool To assist with the development of your learning plan, a self-assessment tool is available for each of the five job families identified above. The assessment tool allows you to rate yourself on a scale of 1 (little to no knowledge) to 5 (subject matter expert) in role specific competency areas. Once you have completed your self-assessment, it is recommended that you meet with your manager to review your findings and to prioritize your learning plan. Each individual’s learning plan will differ based on their role and competency requirements. It is recommended that 3 hours of development be invested each quarter. Team Support Account Service Representative Marketing Account Executive Producer I - Non-validated Producer II - Validated Greetings and Welcome to McGriff University! Effective Email Writing Part 1 Recommended for: Time: 1 hr. Modality: Recording Line of Business: N/A Provider: MSW
  3. 3. 1) How can I access McGriff University courses? McGriff University courses can be accessed 24 hours a day, seven days a week from any Internet browser by visiting www.McGriffU.SkillPort.com. 2) How do I obtain my McGriff University log in information? To receive your username and password, please email your request to Education@McGriff.com. 3) How do I know if a course if right for me? Each course has a detailed description however, to make sure this course is the right choice, discuss it with your manager. Some courses are included in role-specific curricula. Refer to Course Recommendations on page 2. 4) How do I access the McGriff University Portal? After securing your username and password, log in at www.McGriffU.SkillPort.com. Click on The Library icon in the top left corner of the page. That will open the library of course offerings or, you can also search for courses by subject using the search bar feature at the top right of each page. McGriff University Course Catalog 3 Frequently Asked Questions Team Support Account Service Representative Marketing Account Executive Producer I - Non-validated Producer II - Validated
  4. 4. 4 McGriff University Course Catalog Frequently Asked Questions 5) How do I register for a course? Once you have selected the course you would like to take, click the down arrow from the Launch icon to the right of the course to save it to your Personal Learning Plan. After you have saved the course, go to your Learning Plan, top left of the page, and click Launch on the course you would like to take. Please note if you do not save the course to your Learning Plan prior to launching, your progress will not be tracked and you will lose everything you have completed. 6) After launching a course, am I able to go back to it to complete or to review again? Yes, after you launch a course from your Learning Plan, it is saved from where you left off. The status bar to the right of the course measures your progress.
  5. 5. I Courses Communication 6 Insurance 8 Leadership 21 Professional and Personal Effectiveness 23 II Recommended Learning Path by Role 38 III Notes 44 IV Index 46 Table of Contents McGriff University Course Catalog 5
  6. 6. Adapting Your Conflict Style Recommended for: Time: .5 hr Modality: Online Module Line of Business: N/A Provider: SkillSoft In this course, you’ll learn about the different conflict styles, including when and how to use them. You’ll find out about the importance of adapting your style in response to others’ styles and the particular situation you are in. Finally, you’ll learn how to deal with a difficult individual in a conflict situation. COMMUNICATION 6 McGriff University Course Catalog Building Rapport Recommended for: Elective Time: TBD Modality: Online Module Line of Business: N/A Provider: Chubb Course Description: this course helps the learner to uncover the definition of rapport while infusing the importance of making a good first impression. The user will acquire a step-by-step process of rapport building and view samples of good rapport building techniques. Business Writing: How to Write Clearly and Concisely Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: Chubb This course describes ways to make your writing clearer. Specifically, it covers the importance of using short, familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. The course also discusses ways to be more concise and explains some best practices for organizing content logically and appropriately. Business Writing: Know Your Readers and Your Purpose Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft This course addresses ways to identify your readers and to create messages that convey the appropriate tone for different reader roles. It also outlines how to write effectively for the three most common reasons for writing a business document – to inform, respond, or persuade. Developing Your Reputation of Professionalism with Business Etiquette Recommended for: Time: 1 hr. Modality: SkillSoft Line of Business: N/A Provider: Chubb Thiscourseintroducesyoutothebasicsofhowtoactprofessionally and practice proper business etiquette. It also explains how to present yourself in the work environment, including looking the part of a professional and ensuring your workspace reflects positively on you. And it looks at how to ensure your personal activities don’t impact your work reputation, which is especially important in the time of far-reaching social media. Effective Email Writing Part 1 Recommended for: Time: 1 hr. Modality: Recording Line of Business: N/A Provider: MSW Learn what it takes to communicate professionally with email. Effective Email Writing Part 2 Recommended for: Time: 1 hr. Modality: Recording Line of Business: N/A Provider: MSW Learn to organize your messages for the greatest impact. Effective Email Writing Part 3 Recommended for: Time: 1 hr. Modality: Recording Line of Business: N/A Provider: MSW Learn to avoid the most common mistakes email writers make. Essential Skills for Professional Telephone Calls Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft This course introduces the essential skills for professional telephone usage. It covers best practices for making and receiving telephone calls and leaving voice mail messages.
  7. 7. McGriff University Course Catalog 7 Feedback and Its Vital Role in the Workplace - C08 Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft In this course, you’ll learn how to approach giving feedback to peers and to supervisors, and how to manage the anxiety you may experience. Issue-Focused Negotiation: Are You Ready? Recommended for: Elective Time: .5 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft People often see negotiation as a matter of sticking to your ‘position’ while playing tug-o-war. But taking ‘positions’ involves an emotional/ego component inevitably leading to a dead end in negotiation. Instead, focus on the issue at hand, and learn strategies to communicate effectively and avoid falling into ‘positions.’ It takes the right mindset, essential communication skills and a toolbox of strategies to deftly handle any tricks the other party tries to use on you. This course will teach you how to stop playing...and stop being played. Mastering Active Listening in the Workplace Recommended for: Time: .5 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft In this course, you’ll review the skills and techniques for mastering active listening. You’ll learn to trust the process, engage evasive speakers, effectively steer emotionally charged conversations, and apply active listening within sales and negotiation scenarios. Preparing to Communicate Effectively at the “C” Level Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft This course helps you shape and clarify your message, outlines the principles you should follow when approaching communications with senior executives, and provides important tips on how to build credibility with the “C” level. It also offers detailed guidance on how to approach and plan meetings with senior executives in order to ensure you are positioned for success. Strategies for Communicating with Tact and Diplomacy Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how you can use proper timing and delivery when conveying your message. Using Business Etiquette to Build Professional Relationships Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft This course demonstrates how to put business etiquette to work for you. You’ll learn how to make a positive first impression by practicing the appropriate code of behavior. The course also explores how to develop professional relationships by leveraging etiquette rules. Finally, it considers how to diffuse conflict when it occurs so you can maintain a positive relationship with others. Engagement: [en-geyj-muh nt] 1. The act of engaging or the state of being engaged. 2. An appointment or arrangement 3. Betrothal 4. A pledge; an obligation or agreement 5. Employment, or a period or post of employment, especially in the performing arts COMMUNICATION
  8. 8. 8 McGriff University Course Catalog Additional Insured Fundamentals Recommended for: Elective Time: 1 hr. Modality: Recording Line of Business: CGL Provider: Milton Join Nancy Milton in a discussion on the topic of Additional Insured. This courseis focused on thefundamentals and will cover topics of Certificates of Insurance, Relationship to the Insured, Additional Requirements, and Additional Insured endorsements. INSURANCE *Agency Operations and Sales Management AAI 83 Recommended for: Time: TBD Modality: Course Line of Business: ALL Provider: The Institutes Segment A Topics: • Agency formation and environment • Organizational management • Agency sales management • Personal production plans Segment B Topics: • Producer-insurer relations • Public image of the insurance agency • Agency growth and customer communications • Market segmentation and target marketing Segment C Topics: • Managing agency information technology • Agency customer service management • Agency financial management *Associate in General Insurance - Commercial Insurance AINS 23 Recommended for: Time: TBD Modality: Course Line of Business: ALL Provider: The Institutes Segment A Topics: • Commercial property insurance • Business income insurance • Commercial crime and equipment breakdown insurance Segment B Topics: • Inland and ocean marine insurance • Commercial general liability Insurance • Commercial Auto Insurance Segment C Topics: • Workers compensation and employers liability insurance • Businessowners and farm insurance • Specialty coverages *Associate in General Insurance – Property and Liability Insurance Principles AINS 21 Recommended for: Time: TBD Modality: Course Line of Business: CGL/PROP Provider: The Institutes Segment A Topics: • Understanding Insurance • Insurers and how they are regulated • Insurer financial performance Segment B Topics: • Marketing • Underwriting and ratemaking Claims Segment C Topics: • Risk management • Loss exposures • Insurance policies Segment C Topics: • Risk management • Loss exposures • Insurance policies Business Auto Policy Coverages Recommended for: Elective Time: TBD Modality: Online Module Line of Business: BAP Provider: Chubb Introduction to Commercial Auto Insurance - Coverages reviews the Business Auto Policy (BAP.) You will learn the different types of covered autos and the symbols used in the declarations. You will also learn about Auto Liability coverage including exclusions and the limit of insurance provision and Physical Damage coverage including physical damage exclusions, limit of insurance and deductibles. Business Auto Policy Declarations, Classifications, and Rating Recommended for: Elective Time: TBD Modality: Online Module Line of Business: BAP Provider: Chubb Introduction to Commercial Auto Insurance - Declarations, Classifications and Rating provides a detailed review of the Business Auto Declarations page, and commercial vehicle classification and rating.
  9. 9. McGriff University Course Catalog 9 Business Interruption Fundamentals Recommended for: Elective Time: 1 hr. Modality: Recording Line of Business: PROP Provider: rwhMyers Join Sara Coleman and Bill Warren for a discussion on Business Interruption. This is a great refresher for those who work with this line of business. In the session, we will discuss: PD & BI components of the risk matrix, BI overview, Insurance Program - key considerations, and the Claims Cycle. Business Interruption Intermediate Recommended for: Elective Time: 1 hr. Modality: Recording Line of Business: PROP Provider: rwhMyers Join Sara Coleman and Bill Warren of rwhMyers for a discussion on Business Interruption. This is a follow on to the Business Interruption Fundamentals offering. In the session, we will go into greater detail on: PD & BI components of the risk matrix, BI Overview, Insurance Program - key considerations, and the BI Claims Cycle. Captives 100 Recommended for: Elective Time: 1 hr. Modality: Recording Line of Business: ALL Provider: Strategic Risk Solutions This primer on captive insurance will provide you with essential information to understand the use of captives, including how and when to form a captive. In this session we will also focus on the differences between onshore and offshore domiciles and what drives the domicile selection decision. Topics covered include: • The reasons for forming a captive • Different types of captives and where they may apply • Key captive feasibility questions • The differences between onshore and offshore domiciles • Choosing a captive domicile • The captive feasibility and formation process At the end of the session, attendees should be able to identify situations that would be suitable for a captive solution. This webinar is for anyone considering a captive or looking to expand their knowledge of captives. For those familiar with captives this is a good refresher on the fundamentals of setting up and managing a successful captive. CGL Core Principles Recommended for: Elective Time: TBD Modality: Online Module Line of Business: CGL Provider: Chubb Introduction to Casualty Insurance - Core Principles reviews the Commercial General Liability policy including policy structure, coverage triggers and limits of insurance. CGL Coverages Recommended for: Elective Time: TBD Modality: Online Module Line of Business: CGL Provider: Chubb Introduction to Casualty Insurance - Coverages reviews CGL Coverages A, B, and C including insuring agreements, triggers, and exclusions. Supplementary Payments under Coverages A and B are also discussed. CGL Exclusions Recommended for: Elective Time: TBD Modality: Online Module Line of Business: CGL Provider: Chubb Introduction to Casualty Insurance - Exclusions provides a detailed overview of the CGL policy Coverage A exclusions. CGL Products - Completed Operations Recommended for: Elective Time: TBD Modality: Online Module Line of Business: CGL Provider: Chubb Introduction to Casualty Insurance - Products - Completed Operations provides a detailed overview of the CGL policy’s Products-Completed Operations coverage. Course begins with an overview of products-completed operations liability coverage and the insuring agreement and take a close look at the definitions of products and completed operations as well as exceptions. Finally the course discusses exclusions, supplementary payments, limits of insurance and the extended reporting period for claims-made only. INSURANCE
  10. 10. 10 McGriff University Course Catalog **Commercial Auto KAS Recommended for: Time: 5 hrs. Modality: Online Module Line of Business: BAP Provider: The Institutes Prework: 40 Assessment Questions/45 Minutes The Institutes Knowledge Assessment and Solution topics include: • Commercial Auto Loss Exposures • Auto Coverage Under the Business Auto Coverage Form • Liability and Physical Damage Coverages of the Business Auto Coverage Form • Business Auto Coverage Form Conditions • Business Auto Coverages Added by Endorsement • Garage Coverage Form Symbols • Auto Coverage Under the Garage Coverage Form • Motor Carrier Coverage Form • Rating Commercial Auto Insurance • Determining Business Auto Coverage for a Described Claim Commercial Crime Insurance Recommended for: Time: 2 hrs. Modality: Online Module Line of Business: PROP Provider: The Institutes Topics covered in this course include the Commercial Crime Coverage Form, crime exclusions, and more. After completing this course, you’ll know the appropriate commercial crime coverage to select for your clients’ specific needs. Commercial Excess and Umbrella Liability Coverage Recommended for: Time: 1 hr. Modality: Online Module Line of Business: CGL Provider: The Institutes Topics covered in this course include the three basic types of excessliability insurancepolicies, umbrella liability insurance,and more. After completing this course, you’ll be better able to help your customers fill gaps in their primary insurance protection. **Commercial General Liability KAS Recommended for: Time: 6 hrs. Modality: Online Module Line of Business: CGL Provider: The Institutes Prework: 35 Assessment Questions/60 Minutes The Institutes Knowledge Assessment and Solution topics include: • Legal Liability: Torts, Contracts, and Statutes • Overview of Commercial General Liability(CGL) Coverages • CGL Supplementary Payments • Determining CGL Coverage for a Described Loss • CGL Coverage for Persons and Organizations • CGL Limits of Insurance • CGL Coverage Conditions • Claims-Made CGL Form • Endorsements to the CGL Form • Determining the Premium for CGL Coverage • Miscellaneous ISO Liability Coverage Forms • Determining Coverage Under the CGL or other ISO Liability Coverage forms Commercial Inland Marine Insurance Recommended for: Time: 1 hr. Modality: Online Module Line of Business: PROP Provider: The Institutes Topics covered in this course include how inland marine insurance developed, inland marine loss exposures, and more. After completing this course, you’ll be able to evaluate if a loss exposure requires the additional coverage provided by commercial inland marine insurance. **Commercial Property KAS Recommended for: Time: 6 hrs. Modality: Online Module Line of Business: PROP Provider: The Institutes Prework: 30 Assessment Questions/45 Minutes The Institutes Knowledge Assessment and Solution topics include: • Overview of the Commercial Property Coverage Part • BPP Form: Covered Property and Not Covered Property • BPP Form: Additional Coverages and Coverage Extensions • BPP Form: Limits of Insurance and Deductibles • BPP Form: Loss Conditions and Additional Conditions • BPP Form: Optional Coverages • BPP Form: Modifications • Blanket Insurance • Determining BPP Loss Coverage • Causes of Loss Form • Difference Between the BPP and Other Commercial Property Coverage Forms • Endorsements and BPP Modification • Commercial Property Conditions Form • Rating Commercial Property Coverage INSURANCE
  11. 11. McGriff University Course Catalog 11 Commercial Surety Fundamentals Recommended for: Elective Time: TBD Modality: Online Module Line of Business: SURETY Provider: NASBP The purpose of this course is to provide a thorough orientation to commercial surety compared with other forms of insurance and to give instruction on how to attend to the details of commercial surety bonds at all relevant stages. The focus is on the key elements of commercial surety and includes legal requirements, underwriting processes, participant roles, and risks. The course describes the required financial information and explains why and what should be collected and reviewed and how this information is used. The student will be introduced to the key factors in successful conduct, including working with bonds, proven management principles, and the ethical standards and expectations of a professional. The course includes the following chapters: • Commercial Surety Fundamentals • Evaluating Risk and Exposure • Underwriting the Principal • Professional Bond Agency Responsibilities Contract Surety Fundamentals Recommended for: Elective Time: TBD Modality: Online Module Line of Business: SURETY Provider: NASPB The purpose of this course is to provide a thorough orientation to contract surety compared with other forms of insurance and to give instruction on how to attend to the details of contract surety bonds at all relevant stages. The focus is on the key elements of contract surety and includes legal requirements, underwriting processes, participant roles, and risks. The course describes the required financial information and explains why and what should be collected and reviewed and how this information is used. The student will be introduced to the key factors in successful conduct including working with bonds, proven management principles, and the ethical standards and expectations of a professional. The course includes the following chapters: • Overview of the Construction Industry • What Is Surety? • What the Surety Looks for in a Contractor • Miscellaneous Bonds • Construction Procurement and the Roles of Those Involved • Bond Claims • Other Services of a Surety • Special Concerns of Sureties • Popular Misconceptions • Role of the Professional Surety Bond Producer Contractual Issues Between Designers and Contractors Recommended for: Elective Time: TBD Modality: Recording Line of Business: CGL Provider: SwissRe Do design and design-build contracts keep you up at night? Unsure how project delivery methods impact responsibilities? Worried there are liability issues you aren’t taking into account? Join Swiss Re’s inaugural construction webinar to learn strategies for managing risks in design and design-build contracts. Andrew Maichle, Swiss Re Head Construction PI North America, hosts Kent Holland, a risk management consultant and construction attorney. Kent will recap recent court cases, share ways to identify risks in design contracts, and discuss how project delivery methods and relationships between parties could affect risk. Equipment Breakdown Insurance Recommended for: Time: 1 hr. Modality: Online Module Line of Business: PROP Provider: The Institutes Topics covered in this course include policy conditions unique to equipment breakdown policies, three common types of exclusions in equipment breakdown policies, and more. After completing this course, you’ll be able to recommend coverage that organizations can use to manage the risks associated with the breakdown of equipment. *Ethics 312 Recommended for: Time: TBD Modality: Course Line of Business: ALL Provider: The Institutes After completing this learning module, you’ll be able to recognize ethical dilemmas when they arise. You’ll also have the skills needed to make informed decisions when faced with an ethical dilemma. Upon successful completion of this learning module, you should be able to: Distinguish among: • Morals • Laws • Ethics Support the position that professionalism is a desired characteristic of the insurance practitioner. Summarize why it is important that insurance practitioners maintain high ethical standards. Give examples of an insurance practitioner’s ethical responsibility to: • Insurers • Policyholders • The public Given an ethical dilemma, identify: • The stakeholders • The motivation for the actions taken • The relevant ethical issues INSURANCE
  12. 12. 12 McGriff University Course Catalog Apply these theories to an ethical dilemma using these decision- making tools: • Rules-based • Situation-based • People-based Summarize the barriers to making ethical decisions. Given the CPCU Code of Professional Conduct, explain: • The purpose of the Code • To whom the Code applies • The components of the Code Given an ethical dilemma, apply the nine CPCU canons and the rule(s) associated with each Canon to arrive at a resolution. Describe the disciplinary process and penalties applicable to each of these parties under the CPCU Code of Professional Conduct: • A CPCU designee • An applicant • A CPCU candidate • Apply ethical decision-making theories and decision-making tools, including the CPCU Code of Professional Conduct, to resolve a general business ethical dilemma. • Apply ethical decision-making theories and decision-making tools, including the CPCU Code of Professional Conduct, to resolve an ethical dilemma involving the use of the CPCU designation. Ethics for Surety Bond Producers Recommended for: Elective Time: TBD Modality: Online Module Line of Business: SURETY Provider: NASBP The three-party relationships in surety bonding—between principal, obligee and surety—create complex situations and require a strong corporate ethical culture. And a strong corporate ethical culture begins with employees having a solid personal ethical foundation. This course explores ethical philosophies and helps producers understand how to create a framework in which they can resolve the unique ethical challenges that confront them every day. This course also looks at the objectives of corporate ethics codes and discusses how to create and maintain a viable code. Our goal for this course is to help producers discern ethical decisions when they are faced with inevitable ethical challenges. This course is intended for bond producers and all bond department employees, at all levels of experience. The course includes the following chapters: • Chapter 1: The Relationship of Legal Compliance and Ethics • Chapter 2: Ethical Grounding • Chapter 3: The Ethical Decision-making Process • Chapter 4: What Would You Do: Applying a Decision-Making Process to Real-World Problems Exploring the Next Phase of the Cyber Insurance (R)evolution Recommended for: Elective Time: TBD Modality: Recording Line of Business: ALL Provider: AM Best The expanding scope of cyber, network security and data breach risks faced by organizations is prompting insurers to broaden the array of available coverages for policyholders of various sizes. An expert panel explores trends in limits, pricing and how the market for cyber and data breach coverage is changing. The panelists analyze differences among coverages, how cyber coverage works with other insurance coverages, and the type and degree of support required to develop effective offerings. How A.M. Best Rates Securities Backed by Life- Contingent Structured Settlements Recommended for: Elective Time: TBD Modality: Recording Line of Business: ALL Provider: AM Best Emmanuel Modu, A.M. Best managing director and global head of insurance-linked securities, leads a webinar examining life-contingent structured settlement securitizations. Topics covered in the webinar include A.M. Best’s process for rating life-contingent structured settlement securitizations, key rating drivers, risk modeling, stress testing and other aspects of the transactions. (Event date: February 25, 2016) How Technology and Analytics Are Remaking Insurance Finance Recommended for: Elective Time: TBD Modality: Recording Line of Business: ALL Provider: AM Best Insurance CFOs and Controllers face mounting pressure to strengthen their bottom lines. A panel of industry experts examines the challenges insurance financial executives face and their creative approaches to strengthen performance with the use of technology, analytics and a willingness to adapt to changing times. Inside Today’s Surplus Lines Market Recommended for: Elective Time: TBD Modality: Recording Line of Business: ALL Provider: AM Best A panel of industry leaders in the surplus lines sector of the U.S. insurancemarketreviewthemarketandhighlightsofanewreport on that sector. Since 1994, the Derek Hughes/NAPSLO Educational Foundation has provided a grant to A.M. Best to produce a detailed report on the excess and surplus lines insurance sector. The report updates the relative positions of carriers in the market INSURANCE
  13. 13. McGriff University Course Catalog 13 and examines regulatory developments, distribution, solvency, availability, and coverage. The surplus lines market provides coverage for risks that the standard insurance market is unwilling or unable to insure. Insurance Attorneys Examine the Legal, Claims and Risk Issues of Drones Part I Recommended for: Elective Time: TBD Modality: Recording Line of Business: CGL Provider: AM Best Drones are being used more frequently for a variety of purposes, including photography, agriculture, construction, searching and other uses. Unfortunately, the regulatory environment has not kept pace with the technology when it comes to use of drones. A panel of experts from the legal and insurance professions explore what the regulatory concerns are and how they are being addressed in both the courts and the insurance industry. (Event date: August 05, 2015) Insurance Attorneys Examine the Legal, Claims and Risk Issues of Drones Part II Recommended for: Elective Time: NTBD Modality: Recording Line of Business: CGL Provider: AM Best Drones are being used more frequently for a variety of purposes, including photography, agriculture, construction, searching and other uses. Unfortunately, the regulatory environment has not kept pace with the technology when it comes to use of drones. A panel of experts from the legal and insurance professions explore what the regulatory concerns are and how they are being addressed in both the courts and the insurance industry. (Event date: September 22, 2015) **Insurance Contracts KAS Recommended for: Time: 2 hrs. Modality: Online Module Line of Business: ALL Provider: The Institutes Prework: 12 Assessment Questions/20 Minutes The Institutes Knowledge Assessment and Solution topics include: • Elements of a Contract • Special Characteristics of Insurance Contracts • Contract of Indemnity • Manuscript Policies and Standard Forms • Structure of Insurance Policies Insurance Essentials Recommended for: Time: 4 hrs. Modality: Online Module Line of Business: ALL Provider: The Institutes Many employees in information systems, human resources, accounting, and other areas know their jobs well but may not possess a technical insurance background. Insurance Essentials is perfect for those not involved in hands-on, day-to-day technical insurance operations. With an enhanced understanding of the industry, they will be even more valuable to their organizations. Insurance Essentials gives employees a common knowledge base, regardless of an organization’s size or the geographic distribution of its employees. Course Topics Include: • Introduction to and History of Insurance • Risk Management • Role of Insurance • The Premium Dollar • Profitability • Insurance Companies • Others in the Insurance Industry • Means of Delivering the Insurance Product • Typical Insurance Company Structure • Typical Personal Insurance Transaction • Typical Commercial Insurance Transaction **Insurance Overview and Insurance Providers KAS Recommended for: Time: 3 hrs. Modality: Online Module Line of Business: ALL Provider: The Institutes Prework: 30 Assessment Questions/45 minutes The Institutes Knowledge Assessment and Solution topics include: • Insurance as a Risk Management Technique • Insurance as a Transfer System • The Law of Large Numbers • Major Types of Loss Exposures • Ideally Insurable Loss Exposures • Types of Insurers • Insurer Operations • State Insurance Regulation • The Benefits of Insurance • Costs of Insurance • Major Types of Property and Liability Insurance • Life and Health Insurance • Types of Private Insurers • The Social Security Program • Other Federal Insurance Programs • State Government Insurance Programs INSURANCE
  14. 14. 14 McGriff University Course Catalog International Insurance Fundamentals Recommended for: Time: 1 hr. Modality: Online Module Line of Business: ALL Provider: The Institutes Recognize a U.S. organization’s international property, liability, and net income loss exposures when it operates in another country. Discover the types of regulations that an organization must comply with when developing an international insurance program. Select the most appropriate international insurance solution based on an organization’s international loss exposures. International Insurance Fundamentals topics include: • Overview of international insurance • Identifying international loss exposures • Regulatory compliance • Insurer and broker networks • Reverse flow business • International insurance solutions • Selecting international insurance solutions Introduction to Additional Insured Recommended for: Elective Time: TBD Modality: Online Module Line of Business: CGL Provider: Chubb This course will help you identify who wants to be an additional insured and why. You will learn about Additional insured forms and requests, the most common forms used to grant additional insured status, and specialized additional insured forms. You will also review examples of additional insured requests and learn the concerns and approaches for handling these types of requests. Introduction to BOP Coverages Recommended for: Elective Time: TBD Modality: Online Module Line of Business: BOP Provider: Chubb The Business Owners Policy is a multi-coverage policy designed for the insurance needs of the small-to-midsize business owner. In this course you will review the key elements of the policy – often referred to informally as a ‘BOP’ – in 3 online tutorials. This first tutorial provides an overview of the BOP policy Introduction to Business Income Recommended for: Elective Time: TBD Modality: Online Module Line of Business: PROP Provider: Chubb The Introduction to Business Income module reviews the combined Business Income and Extra Expense Coverage Form. Introduction to D&O Recommended for: Elective Time: TBD Modality: Online Module Line of Business: DIRECTOR Provider: Chubb This web based training program will help increase your knowledge of Directors and Officers Liability Insurance. D&O Liability insurance is intended to protect Directors and Officers from the personal liability they may face based on their actions while fulfilling their duties to their organization. This module will help you identify who needs D&O, who sues the board and why. You will gain a better understanding of D&O coverage and policy structure through a look at coverages, limits, claims and losses. Finally you will learn about D&O client management. Introduction to Distribution Channels Recommended for: Elective Time: TBD Modality: Online Module Line of Business: ALL Provider: Chubb This learning module reviews the various insurance carriers and distribution entities in the Property-Casualty industry. A full summary of insurance agency roles is included and the importance of compliance. Introduction to Errors & Omissions Recommended for: Elective Time: TBD Modality: Online Module Line of Business: CGL Provider: Chubb The Introduction to Errors & Omissions learning module teaches the user about important information, insurance regulations, licensing and authority. The user will also explore the fiduciary duties of an insurance agency. Introduction to Garage Coverages Recommended for: Elective Time:TBD Modality: Online Module Line of Business: BAP Provider: Chubb The Introduction to Garage Coverage module will introduce you to the Garage policy. You will learn purpose of the Garage policy including the different liability and physical damage coverage sections and the types of covered autos and the symbols used in the declarations. INSURANCE
  15. 15. McGriff University Course Catalog 15 Introduction to Insurance Recommended for: Elective Time: TBD Modality: Online Module Line of Business: ALL Provider: Chubb This learning module reviews essential insurance terms and definitions and different categories of insurance and describes the core functions of an insurance carrier. Introduction to Property & Casualty Insurance Recommended for: Elective Time: TBD Modality: Online Module Line of Business: ALL Provider: Chubb This learning module provides a detailed introduction to the Property-Casualty insurance business Introduction to Risk Management Recommended for: Elective Time: TBD Modality: Online Module Line of Business: ALL Provider: Chubb Introduction to Risk Management covers the complete risk management function including risk assessment, risk management objectives and the risk management planning and measurement Introduction to Risk Transfer & Policy Design Recommended for: Elective Time: TBD Modality: Online Module Line of Business: ALL Provider: Chubb INTRODUCTION TO RISK TRANSFER AND POLICY DESIGN deconstructs the key elements of P&C insurance contracts, clarifying fundamental policy intent and facilitating cross-policy comparisons. Introduction to Umbrella Coverage Recommended for: Elective Time: TBD Modality: Online Module Line of Business: UMB Provider: Chubb This module will introduce you to the ISO Commercial Liability Umbrella policy. We will begin with an overview of how an Umbrella policy functions, followed by a review of the key components of the ISO policy including the ‘who is insured’ provision, Coverages A & B, limits of insurance, key definitions and conditions. Licensing Course Recommended for: Time: TBD Modality: TBD Line of Business: ALL Provider: Pre-license.com Varies based on state requirements. Will include overview of commercial insurance fundamentals. Contact McGriff Licensing for registration. Making It Real: How Insurers Are Bridging the Gap Between Analytics and Operations Recommended for: Elective Time: TBD Modality: Recording Line of Business: ALL Provider: AM Best As predictive analytics continue to evolve, insurers face greater challenges in how to best leverage this knowledge to improve their handling of claims, underwriting, in-force administration, and policy acquisition, along with actuarial and other operational functions. A panel of technology and insurance experts examine how property/casualty insurers are turning analytic advances into operational transformation with sustainable results. They also examine best practices, lessons learned and which areas produce the quickest and most significant business impacts. Managing the Risks Associated with the Rapidly Changing Robotics Industry Recommended for: Elective Time: TBD Modality: Recording Line of Business: ALL Provider: AM Best From collaborative robots to advanced industrial automation, and from telepresence robots in the workplace to emerging consumer, enterprise, and service robotic technologies and artificial intelligence systems, the field of robotics is profoundly changing the world in which we work and live. In this Best’s Review webinar, a panel of experts addresses how liability is assessed and risk is managed and mitigated in response to the unique exposures of the surging robotics industry. This webinar is sponsored by Lexington Insurance Company. INSURANCE
  16. 16. 16 McGriff University Course Catalog Miscellaneous Professional Coverages Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: CGL Provider: The Institutes After completing this course, you’ll be able to recommend coverages that meet your clients’ professional liability needs and help them manage loss exposures not covered under many standard policies. Upon successful completion of this course, you should be able to: • Describe the loss exposures insured by the following management liability coverages: • Directors and officers liability insurance • Employment practices liability insurance • Employee benefits liability insurance • Fiduciary liability insurance • Describe aircraft-related exposures and the coverages that can be included in an aircraft insurance policy. • Explain how an organization domiciled in the United States can insure foreign loss exposures that would not be covered under standard property and liability insurance policies. • Describe the characteristics of surety bonds, including how surety bonds contrast with insurance. • Describe the circumstances that create the need for surety bonds and the guarantees provided by the various types of contract bonds and commercial surety bonds. • Miscellaneous Professional Coverages Topics Include: • Different types of auto physical damage coverages in the Personal Auto Policy • How an auto physical damage claim is handled, including identifying vehicle frames, structural components, repair terminology, common estimating errors, investigation of an auto theft claim, and the loss adjustment process for a total loss of an auto • Different types of contractors equipment and their uses • Causes of loss, exclusions, and coverage extensions commonly found in contractors equipment policies • Valuation of a total loss claim for a piece of contractors equipment and the valuation of a business income loss that may also result Ocean Marine Insurance Recommended for: Time: 1 hr. Modality: Online Module Line of Business: PROP Provider: The Institutes Topics covered in this course include cargo insurance, protection and indemnity insurance, and more. After completing this course, you’ll be able to evaluate a loss exposure to determine if it requires the additional coverage provided by ocean marine insurance. OCP Liability Recommended for: Elective Time: TBD Modality: Online Module Line of Business: MISC Provider: Chubb This course will introduce you to the owners and contractors protective liability insurance. You will learn the purpose of the OCP and discuss liability exposures and exceptions. You will also learn about the OCP liability coverage including the insuring agreement and exclusions. Lastly, you will explore the OCP Liability policy elements. Professional Liability Coverage Recommended for: Time: 1 hr. Modality: Online Module Line of Business: CGL Provider: The Institutes This course will introduce you to the owners and contractors protective liability insurance. You will learn the purpose of the OCP and discuss liability exposures and exceptions. You will also learn about the OCP liability coverage including the insuring agreement and exclusions. Lastly, you will explore the OCP Liability policy elements. **Property and Liability Exposures KAS Recommended for: Time: 2.5 hrs. Modality: Online Module Line of Business: CGL/PROP Provider: The Institutes Prework: 18 Assessment Questions/30 Minutes The Institutes Knowledge Assessments and Solutions topics include: Types of Property • Financial Consequences of Property Loss • Parties with Insurable Interests • Sources of Law • Criminal Law Versus Civil Law • The Basics of Legal Liability • Financial Consequences of Liability Loss Exposures • Categories of Liability Loss Exposures Property Core Principles Recommended for: Elective Time: TBD Modality: Online Module Line of Business: PROP Provider: Chubb Introduction to Property Insurance - Core Principles provides a comprehensive overview of commercial property insurance. All property policy’s components are discussed, including causes of loss and key exclusions listed on the commercial property policy. INSURANCE
  17. 17. McGriff University Course Catalog 17 Property Coverages Recommended for: Elective Time: TBD Modality: Online Module Line of Business: PROP Provider: Chubb Introduction to Property Insurance - Coverages reviews the full coverage grant in the commercial property policy form, including covered locations and additional coverages. Property Limits Recommended for: Elective Time: N/A Modality: Online Module Line of Business: PROP Provider: Chubb Introduction to Property Insurance - Limits discusses limit determination in the commercial property policy form, including an overview of property valuation, coinsurance and agreed value provisions. Deductibles and protective safeguards are also discussed. Property Risk Management Recommended for: Elective Time: TBD Modality: Online Module Line of Business: PROP Provider: Chubb Introduction to Property Insurance - Risk Management introduces propertylossexposuresandpropertyinsuranceriskmanagement. Types of property losses and their valuation is reviewed including the impact of revenue and expense fluctuation on net income. *Risk Assessment and Treatment ARM55 Recommended for: Time: TBD Modality: Course Line of Business: ALL Provider: The Institute Segment A Topics: • Introduction to risk assessment and treatment • Root cause analysis • Business continuity management • Physical property risk Segment B Topics: • Intellectual property and reputation risk Legal and regulatory risk • Management liability • Human resource risk Segment C Topics: • Environmental risk • Crime and cyber risk • Fleet risk *Risk Financing ARM56 Recommended for: Time: TBD Modality: Course Line of Business: ALL Provider: The Institute Segment A Topics: • Introduction to risk financing • Estimating hazard risk • Transferring hazard risk through insurance • Self-insurance plans Segment B Topics: • Retrospective rating plans • Reinsurance • Captive insurance • Contractual risk transfer Segment C Topics: • Transferring financial risk • Transferring hazard risk to the capital markets • Allocating costs of managing hazard risk *Risk Management ERM57 Recommended for: Time: TBD Modality: Course Line of Business: ALL Provider: The Institutes Segment A Topics: • Introduction to enterprise risk management • Enterprise risk management in an organization • ERM framework and process • Risk oversight Segment B Topics: • Strategic planning and ERM • Risk-based performance and process management • Internal audit and control • Regulation and compliance Segment C Topics: • Risk assessment and treatment • Risk modeling • Risk-based capital allocation • Risk management environment and culture *Risk Management for Public Entities RMPE352 Recommended for: Time: TBD Modality: Course Line of Business: ALL Provider: The Institutes RMPE Topics: • What’s special about public entity risk management • Public sector risk management administration • Exposure identification and analysis for public entities • Distinctive liability exposures of public entities • Public entity risk control • Claim and litigation management for public entities • Planning risk financing sources for public entities • Pooling for public entity risk financing INSURANCE
  18. 18. 18 McGriff University Course Catalog **Risk Management Overview KAS Recommended for: Time: 3 hrs. Modality: Online Module Line of Business: ALL Provider: The Institutes Prework: 24 Assessment Questions/30 Minutes TheInstitutesKnowledgeAssessmentandSolution topicsinclude: • Scope of Risk Management • Risk Management Costs and Benefits • The Risk Management Process • Types of Loss Exposures • Identifying Loss Exposures • Analyzing Loss Exposures • Feasibility of Risk Management Techniques • Selecting the Appropriate Risk Management Techniques • Implementing, Monitoring, and Revising Risk Management • Benefits of Risk Management • A Risk Management Program *Risk Management Principles and Practices ARM54 Recommended for: Time: TBD Modality: Course Line of Business: ALL Provider: The Institutes Segment A Topics: • Introduction to risk management • Risk management standards and guidelines • Hazard risk • Operational, financial, and strategic risk Segment B Topics: • Risk management framework and process • Risk identification • Risk analysis • Risk treatment Segment C Topics: • Financial statement risk analysis • Capital investment and financial risk • Monitoring and reporting on risk Risk Reduction Investment Strategies for Today’s Insurance Portfolios Recommended for: Elective Time: TBD Modality: Recording Line of Business: ALL Provider: AM Best A panel of insurance investment experts examines current challenges posed by the increase in risk from higher-than-average allocations to equities, equity market volatility, and muted return forecasts. State of the Global Reinsurance Market Recommended for: Elective Time: TBD Modality: Recording Line of Business: ALL Provider: AM Best A panel of A.M. Best analysts discuss the state of the global reinsurance market, including capital convergence, catastrophes, risk management, regulation, rating trends and other issues. Speakers cover reinsurance developments in the Americas, Europe, the Middle East and Asia. They also examine A.M. Best’s annual ranking of leading global reinsurers. The discussion presents research and findings from A.M. Best’s annual report on the global reinsurance industry. Surplus Lines Fundamentals Recommended for: Time: 3 hrs. Modality: Online Module Line of Business: ALL Provider: The Institutes Surplus Lines Fundamentals provides you with a solid understanding of why this market is needed, how the surplus lines distribution system works, how surplus lines transactions are regulated, and how the surplus lines market is able to successfully underwrite risks that the standard market has declined. The Insurance Industry Overview Recommended for: Time: 1 hr. Modality: Online Module Line of Business: ALL Provider: SkillSoft This course helps learners understand key concepts, terminology, issues, and challenges associated with the insurance industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the insurance Industry and its business drivers, and reviews the key aspects of the industry business model, its competitive environment, and the current trends in the industry. Umbrella Underlying Insurance Recommended for: Elective Time: TBD Modality: Online Module Line of Business: UMB Provider: Chubb Thiswebbasedtrainingprogramwillhelpincreaseyourknowledge of the Commercial Liability Umbrella Policy and Maintenance of Underlying Insurance. You will review the purpose of Excess casualty policies. You will also learn about the maintenance of underlying insurance clause, underlying insurance requirements and scenarios, and drop-down provisions. • Establishing public entity risk management programs • Public sector disaster planning/emergency response INSURANCE
  19. 19. McGriff University Course Catalog 19 What Insurance Professionals Should Know About Contractors’ Environmental and Professional Coverage Recommended for: Elective Time: TBD Modality: Recording Line of Business: CGL Provider: AM Best Contractors’ liability is evolving rapidly as new risks emerge. A panel of insurance and legal professionals discuss contractors’ environmental and professional coverage with a focus on what agents and brokers should know about products, claims and environmental liability coverage for contracting operations. What Insurance Professionals Should Know about the Unique Risk Exposures of Private Companies Recommended for: Elective Time: TBD Modality: Recording Line of Business: ALL Provider: AM Best Many of the exposures that have changed the risk culture for publicly traded organizations have reached private companies. A panel of experts on coverage for private companies discuss what agents, brokers and risk managers should know about risk and coverage issues in directors and officers, employment practices and other coverages. Private companies also have special concerns with security and privacy. What’s Driving Today’s Changing Commercial Auto Insurance Market Recommended for: Elective Time: TBD Modality: Recording Line of Business: BAP Provider: AM Best Distracted driving is on the increase, gasoline prices are on the decline, and the combination is leading to a dangerous mix for commercial auto insurers. A panel of experts will explore what’s driving the spike in severity on the streets, roads and highways, and how insurers are taking steps to mitigate commercial auto losses on America’s roadways. Webinar panelists include: • Mark Plousis, Philadelphia Insurance Companies • Matt Simnor, All Trans Risk Solutions • Marie Johnson, Director of Risk Management & Purchasing, Elwyn • Frank Pellitta, Assured Telematics Inc. Workers’ Compensation Classifications Recommended for: Elective Time: TBD Modality: Online Module Line of Business: WCOMP Provider: Chubb For most employers, the costs associated with Workers Compensation account for a significant portion of the firm’s cost of risk. As a result, there is much to understand regarding Workers Compensation classification, rating and premium determination and risk financing options. This course provides an overview of: Exposure Base, Classification and Unmodified Premium Determination, and Premium Modification. INSURANCE Workers’ Compensation Core Principles Recommended for: Elective Time: TBD Modality: Online Module Line of Business: WCOMP Provider: Chubb Introduction to Workers Compensation insurance - Core Principles provides an overview of Workers Compensation and introduces you to Workers Compensation Law, Markets and Regulation. Workers’ Compensation Coverages Recommended for: Elective Time: TBD Modality: Online Module Line of Business: WCOMP Provider: Chubb This module provides a detailed review of the Workers Compensation and Employers Liability policy sections and coverages, including types of disabilities and Other States coverage. **Workers’ Compensation KAS Recommended for: Time: 3 hrs. Modality: Online Module Line of Business: WCOMP Provider: The Institute Prework: 18 Assessment Questions/25 Minutes The Institutes Knowledge Assessment and Solution topics include: • Workers Compensation Statutes • Workers Compensation Insurance • Employers Liability Insurance • Workers Compensation and Employers Liability Insurance Endorsements • Rating Workers Compensation Insurance • Determining WC&EL Coverage for a Described Employee Injury or Illness • Workers Compensation and Employers
  20. 20. 20 McGriff University Course Catalog Workers’ Compensation Risk Management Recommended for: Elective Time: TBD Modality: Online Module Line of Business: WCOMP Provider: Chubb This course provides a comprehensive introduction to Risk Assessment and Risk Management for employee-related injury exposures. INSURANCE Collaboration: [kuh-lab-uh-rey-shuh n] 1. To work, one with another; cooperate, as a on a literary work. 2. To cooperate, usually willingly, with an enemy nation, especially with an enemy occupying one’s country.
  21. 21. McGriff University Course Catalog 21 LEADERSHIP Beginning Your Coaching Engagement Recommended for: Time: .2 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft The coaching relationship is different from many other working relationships you may have encountered in your career. A coach has a special position that isn’t as prescriptive as a manager or as instructive as mentor; a coach is focused on guiding the individual being coached through their own process of discovery and growth. There are five phases of coaching, and this course will cover the first three: enrollment, discovery, and developing the action plan. In these stages, the coaching relationship and its goals are created, setting the stage for the remainder of the coaching engagement. Coaching Techniques that Drive Change Recommended for: Time: .4 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Coaching by definition is action-centered. This is the main thing that differentiates it from counseling. At this point in the coaching engagement, the coach and coachee will have agreed on and co- created the Strategic Action Plan, which defines the goals and activities that the coachee will be working on throughout the remainder of the experience. Techniques covered in this course will give the learner the tools needed to lead from behind as a coach. Leading from behind is providing guidance through skillful observation and communication techniques that help guide the coachee’s discoveries, self-awareness, epiphanies, and ‘aha’ moments. Keeping the momentum of progress, staying the course, and creating detours characterize the coach’s work in this phase. These are accomplished through coaching tactics that include questioning, listening, observing, and challenging. Coaching to Drive Performance Recommended for: Time: .4 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft The proven fact is that desired results are achieved more quickly with the guidance of a personal Coach. When a coach is working to drive performance, the coachee is being held accountable to do what they say they are going to do, and want to do. This phase of a coaching engagement is called the ‘accountability phase’ in coaching. It is also the phase when the ‘shoulds and ought-tos’ bubble to the surface - the things that a Coachee is unconsciously following, instead of their true aspirations. These ‘shoulds and ought-tos come from outside the coachee, and it is in this phase thattheymustbedealtwith,byeithereliminatingthemorfiguring out a way to deal with them. Towards the end of this phase, the coachee is clicking along and it’s time to ‘fire’ their coach. The coach is no longer needed as the goals of the engagement are creating the coachee’s desired outcome. The coach must be able to spot the pending conclusion of the engagement and set the coachee up for sustainability of performance using coaching tactics. Leading Teams: Motivating and Optimizing Performance Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft As teams mature, they’re able to perform more independently. Accordingly,teamleadersmustshifttheirroletooneofmaintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but once the team is up and running, the leader has a prominent role to play in guiding the team to success. This course describes ways to optimize team performance and effectiveness through assessments and feedback. It outlines strategies for sustaining high performance, including using coaching to improve team performance and motivating through shared leadership. Materials designed to support blended learning activities aligned with this course are available from the Resources Page. Management Essentials: Confronting Difficult Employee Behavior Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It’s your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can
  22. 22. 22 McGriff University Course Catalog Management Essentials: Directing Others Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft As a manager, your role is not only to supervise, but also to lead, develop, and direct your employees both individually and collectively to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing thepotentialofyourentireteam.Thiscourseprovidesinformation on the key proficiencies you require to effectively direct others. Specifically, the steps for setting direction and establishing clear objectives and goals with your direct reports are explored. The importance of organizing, including organizing resources, is discussed. Finally, communicating for clarity and direction, including listening skills, barriers to effective communication, and tips for overcoming communication barriers are covered. Materials designed to support blended learning activities aligned with this course are available from the Resources Page. quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behavior. Materials designed to support blended learning activities aligned with this course are available from the Resources Page LEADERSHIP Responsibility: [ri-spon-suh-bil-i-tee] 1. The state or fact of being responsible, answerable, or accountable for something within one’s power, control, or management. 2. An instance of being responsible 3. A particular burden of obligation upon one who is responsible 4. A person or thing for which one is responsible 5. Reliability or dependability, especially in meeting debts or payments Management Essentials: Developing Your Direct Reports Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization’s business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities. Finally, this course introduces ways to continue supporting employees through follow up and monitoring, and ongoing and timely feedback. Planning for Performance Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Do you know if your team’s goals are consistently being met? Or if the individuals in your team are performing at their peak? Using a performance management system is vital to help ensure that the performance of individuals and teams produces the desired outcomes for organizational success. Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale. After explaining the nature and benefits of performance management, this course outlines the five phases of a performance management system: planning, monitoring, improving, reviewing, and rewarding. It then explains what you need to do in the planning phase. It shows you how to recognize critical success factors and develop key performance indicators based on these. Then it guides you in collaborating with employees to create role profiles that can generate meaningful performance agreements.
  23. 23. McGriff University Course Catalog 23 Adobe Acrobat DC Fundamentals Recommended for: Elective Time: .93 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Adobe Acrobat DC is the standard for cross-platform document creation and distribution. This course introduces learners to the fundamentals of Adobe Acrobat DC, including how to create PDF files, how to insert and edit text and images, and saving in different file formats. This course also covers page options, including organizing and inserting pages, headers and footers, and page numbers. PROFESSIONAL AND PERSONAL EFFECTIVENESS Adobe Acrobat Pro X1 Fundamentals Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Adobe Acrobat is the standard for cross-platform document creation. The application-independent PDF format is used to create shared documents ranging from articles and reports to long complex documents. Acrobat Pro is used to create new PDF files or modify existing ones. And Adobe Acrobat Pro XI is the latest version of this powerful application. In this course, you learn how to perform basic tasks in Acrobat XI Pro like adding text and images to a document. You’ll also learn to work with different page elements like headers and footers, transitions, and page numbers. Acrobat XI Pro’s document security, collaboration and form features will also be covered. Adobe Reader X Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Adobe Acrobat is the standard for cross-platform document creation. The application-independent PDF format is used to create shared documents ranging from articles and reports to long complex documents. Acrobat Pro is used to create new PDF files or modify existing ones. And Adobe Acrobat Pro XI is the latest version of this powerful application. In this course, you learn how to perform basic tasks in Acrobat XI Pro like adding text and images to a document. You’ll also learn to work with different page elements like headers and footers, transitions, and page numbers. Acrobat XI Pro’s document security, collaboration and form features will also be covered. Analyzing Financial Statements for Non-Financial Professionals Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft This course presents and discusses many methods for analyzing financial statements from a non-financial professional’s perspective. It determines and interprets the key profitability, efficiency, liquidity, and solvency ratios using scenarios. It also explains horizontal and vertical analysis of the financial statements using real life examples. Basic Accounting Principles and Framework Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Accounting and finance are the universal languages of business, and their functions form the core of most organizations. The accounting function sets up the bookkeeping system, monitors it, prepares and presents the financial statements to management, and interprets them as needed. Bookkeeping is a part of the accounting function and involves the mechanical aspect of recording, classifying, and summarizing transactions in account books and posting them to respective financial statements. Apart from the statutory importance, accounting data is very critical to any organization’s decision and control system. Managers, decision makers, external stakeholders, and interest groups take the basic accounting data, mix them with other external and supplementary information, and produce meaningful information used for decision making and control purposes. This course aims at familiarizing all learners with basic accounting principles and concepts that set the ground for more advanced learning in this area. You’ll be introduced to key accounting terms and concepts such as key characteristics of accounting, the accounting equation, double entry bookkeeping, and basic accounting principles. This course also helps you recognize key characteristics of the International Financial Reporting Standards (IFRS) vis-à-vis the Generally Accepted Accounting Principles (GAAP).
  24. 24. 24 McGriff University Course Catalog PROFESSIONAL AND PERSONAL EFFECTIVENESS Developing a Customer-Focused Sales Approach Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft This course provides invaluable insight into how to better understand your customer’s real needs and outlines the benefits and potential barriers to implementing customer-focused sales approaches. The course also examines the impact of technology and its role in supporting and enhancing customer-focused sales by helping to develop and sustain long-term, mutually beneficial customer relationships. Basic Business Math: Using Whole Numbers and Decimals Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Basic Business Math: Using Whole Numbers and Decimals An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as corporate, growth and success. This course builds on the basic math skills that you learned in your school years, showing you how to apply those skills to some common business situations. And it helps you to confidently use whole numbers and decimals in business through a series of real-life problems and examples. Basic Business Math: Averages and Equations Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Basic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your mathematical competence and business savvy. This course builds on the basic math that you learned in your school years, showing you how to apply those skills to some common business situations. It helps you to confidently calculate weighted and moving averages, as well as using equations in business through a series of real-life problems and examples. Basic Business Math: Charts and Graphs Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your school years, showing you how to apply those skills to some common business situations. It helps you to understand how numerical data is represented in charts and graphs. And it shows you how to choose the right type of graph for a particular business situation, and apply good practice when using graphs and charts. Basic Business Math: Percentages and Ratios Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are financial. The ability to calculate work with percentages and ratios is an essential skill for anyone working today. This course builds on the basic math skills that you learned in your school years, showing you how to apply those skills to some common business situations. And it helps you to confidently use percentages and ratios in business through a series of real-life problems and examples. Developing Strong Customer Relationships Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft This course provides insight into how you can better understand your customers, build credibility, and position yourself for long-term success by building lasting and valuable business relationships. Essential Selling Skills: Closing the Sale Recommended for: Elective Time: 1 hr. ALL Modality: Online Module Line of Business: N/A Provider: SkillSoft One of the most difficult steps in any sales effort is securing the sale. When is the best time to ask for the order? What if the prospect doesn’t seem interested or challenges the merits of your proposal? This course demonstrates how to leverage your value proposition in the final stages of the sales process, so you can present it in the most effective way possible. It discusses how to time your closing, and presents strategies for successfully closing
  25. 25. McGriff University Course Catalog 25 PROFESSIONAL AND PERSONAL EFFECTIVENESS the sale. The course also examines how objections function within the closing process and provides an analysis of how to overcome objections to the sale. And finally, it explores the merits of following up after a sale. Essential Selling Skills: Mastering Cold Calling Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Cold calling is a fundamental part of sales. However, it’s also one of the most difficult skills to master. How do you get past the gatekeepers and ensure you reach the right people? What should you say when you do? How can you counter objections? This course provides a strategic approach to cold calling, including how to time your calls effectively and how to handle gatekeepers. It demonstrates how to develop succinct and persuasive messaging to help ensure successful calls. And it provides instruction on how to overcome some of the most challenging objections and how to ensure you secure an appointment Essential Selling Skills: Qualifying Sales Prospects Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Qualifying sales prospects or leads is an essential step in the sales cycle. Before you begin extolling the virtues of your product or solution, you need to ensure that it’s something the prospect needs and is in a position to buy. The most effective way to do this is through a strategic discovery or qualification meeting designed to elicit important details from your prospects, such as their current business realities and challenges, available resources, and what success looks like to them. This course describes how to plan for such a meeting, as well as how to conduct that meeting effectively by asking questions in a way that gets you the information you need. The course also explains how to develop a qualified lead into a sales opportunity. This can be done by using the information you gathered in the qualification meeting to propose a relevant and effective solution for the prospect. Financial Statements for Non-Financial Professionals Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft This course aims to familiarize you with these three financial statements and how they reflect an organization’s overall activities and performance. This course takes you through the various sections of these statements and explains how each is calculated. Getting Results without Direct Authority: Building Relationships and Credibility Recommended for: Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft In this course, you’ll learn how to develop relationships and build credibility so that you can get the results you need at work. You’ll also find out how being able to influence others benefits you. Introduction to Sales Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Sales is arguably the most important function in any business, yet it’s one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required for effective sales? This course highlights the important role that the sales function plays and describes how marketing and sales relate to each other. It outlines the roles and responsibilities of the Sales Department, what makes for effective sales, and the trends affecting sales today. The course also provides insight into the importance of the sales cycle and how it affects sales planning and business development. Managing Effective Business Meetings Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening on a positive note, through accomplishing the agenda items, to closing the meeting and following up. This course will lead you through that process, presenting best practices that will help you realize success as you fulfill your responsibilities as a meeting leader. It will show you how to open the meeting with a positive tone and facilitate the work of the group using the right approach to decision making. It will explore how to encourage full participation while keeping your agenda moving and discussions on track with effective time-management techniques. Finally, this course will present tips for closing the meeting and ensuring continued progress by circulating minutes and following up on action items.
  26. 26. 26 McGriff University Course Catalog Managing from Within: Self-Empowerment Recommended for: Time: 2 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself through self-coaching, approaches for developing an entrepreneurial mind-set, and an opportunity to apply a model for self-empowerment to enhance your performance. MS Excel 2016: Charts, Tables, and Images Recommended for: Elective Time: .9 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Using tables, charts, and images in Excel 2016, you can create attractive and well-organized representations of worksheet and workbook data. These elements can be easily inserted into your workbook and customized as necessary. In this course, you will learn how to effectively use and customize tables and charts in Excel 2016. You will also learn how to use headers and footers to add additional information to your work. MS Excel 2016: Customizing Views, Styles, and Templates in Excel 2016 Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Making the Microsoft Excel 2016 environment look exactly the way you want it to is easy. In this course, you will learn how to configure how you want a workbook and the work area itself to appear. You will also learn how to add and customize templates and styles to really make Excel 2016 work for you. MS Excel 2016: Data Presentation Strategies Using Excel 2016 Recommended for: Elective Time: .8 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Excel 2016 gives you many options for improving the presentation of your data. In this course, you will learn about adding visual impact to your data using Sparklines, linking to different locations using hyperlinks, and creating custom formatting rules. You will learn about the many tools Excel 2016 provides for visually enhancing the appearance of your data. MS Excel 2016: Creating Custom Visual Effects in Excel 2016 Recommended for: Elective Time: .9 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft A picture may paint a thousand words but Microsoft Excel 2016 makes adding both words and pictures to your workbooks very straightforward. In this course, you will learn how to insert and style text boxes, shapes, and SmartArt. You will also learn about applying and customizing themes and watermarks. MS Excel 2016: Creating, Editing, and Saving Excel 2016 Workbooks Recommended for: Elective Time: 1.07 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Excel 2016 makes it easy to create worksheets and workbooks, and to manage and manipulate data. In this course, you will learn how to cut, copy, and paste data; navigate between data cells and worksheets; and customize your Excel workspace. You will also learn about creating and opening workbooks, moving data around in Excel 2016, organizing worksheets, and saving and exporting data. MS Excel 2016: Formatting Excel 2016 Data Recommended for: Elective Time: .9 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Making your data look good is easy in Microsoft Excel 2016. You can format numbers and text, and apply styles to make your data stand out. In this course, you will learn how to create custom formatting and styles, and copy formatting from cell to cell. In addition to formatting and styling data in Excel 2016, you will learn how to position the data in your spreadsheet. MS Excel 2016: Formulas and Functions in Excel 2016 Recommended for: Elective Time: 1.1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Excel 2016 allows you to perform complex calculations on your workbook data. Being able to use formulas to complete calculations not only simplifies your work but also helps to reduce the number of errors that can arise in such complex tasks. In this course, you will learn about the basic concepts and terminology associated with formulas and functions. You will learn about the various ways of referring to cells and cell ranges, and how to use basic functions including logical and IF-type functions. PROFESSIONAL AND PERSONAL EFFECTIVENESS
  27. 27. McGriff University Course Catalog 27 MS Excel 2016: Macros and Advanced Queries in Excel 2016 Recommended for: Elective Time: 1.2 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Using macros in Excel 2016 lets you save time when performing repetitive tasks. This course covers the options available when you are running macros, and also how to create your own custom macros. You will also learn about advanced functions that allow you to perform calculations using date and time, how to look up data, and how to perform advanced conditional queries. MS Excel 2016: Pivot Tables and Advanced Charts Recommended for: Elective Time: .9 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft In Microsoft Excel 2016, PivotTables and PivotCharts let you dynamically reorganize and display your data. They can summarize huge amounts of data by category without the need to input complex formulas or spend long hours manually reorganizing your spreadsheet. You can choose and change what you want to summarize. In this course, you will also learn how to use advanced chart features like trendlines and dual axis charts. MS Excel 2016: Share, Review, and Collaborate in Excel 2016 Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Excel 2016 provides a number of tools that allow you to share your work with others, and collaborate on Excel projects. With your Microsoft account, you can access services that facilitate online collaboration, and link to data in other workbooks and even databases. In this course, you will also learn about reviewing Excel documents and how to convey your thoughts on a document to others. MS Excel 2016: Working with Excel 2016 Data Recommended for: Elective Time: 1.1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Excel 2016 gives you a number of options for sorting and organizing data. In this course, you will learn about basic alphabetical and numerical sorts through color sorting and custom configured sorts. The course also covers grouping, filtering, searching, and ensuring valid data is entered. MS Office 2016: First Look Functionality and Collaboration Recommended for: Elective Time: .5 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Office 2016 offers a suite of applications that helps businesses and end users automate common tasks such as creating documents, spreadsheets, and e-mail messages; managing projects and diagrams; and collaborating with others. In this course, you will learn about some of the new functionality and collaboration features available in Office 2016 applications such as Outlook, Project, Visio, and Skype for Business. MS Office 2016: New and Enhanced Features in Office 2016 Products Recommended for: Elective Time: 1.5 hrs. Modality: Online Module Line of Business: N/A Provider: SkillSoft With the release of Microsoft Office 2016 product suite, Microsoft has enhanced functionality to meet the evolving needs of individuals, small and medium-sized businesses, as well as large enterprises. This course provides an overview of new and improved features in PowerPoint 2016, Excel 2016, Visio 2016, Project 2016, Access 2016, and OneNote 2016. MS Office 2016: New and Improved Features in Office 2016 Recommended for: Elective Time: 1.1 hrs. Modality: Online Module Line of Business: N/A Provider: SkillSoft With the release of Microsoft Office 2016, Microsoft has focused its suite of products to meet the ever-changing needs of individuals, small and medium-sized businesses, as well as large enterprises, particularly in making it easier to share documents and collaborate. This course provides an overview of new and improved features common among the whole suite of Office 2016 products. The course also focuses on specific enhancements and improvements to Word 2016 and Outlook 2016. Experiential learning: [ik-speer-ee-en-shuh l lur-ning] 1. The process of learning through experience, and is more specifically defined as “learning through reflection on doing PROFESSIONAL AND PERSONAL EFFECTIVENESS
  28. 28. 28 McGriff University Course Catalog MS Office 2016: First Look Modern Productivity Recommended for: Elective Time: .5 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Office 2016 offers a suite of applications that helps businesses and end users automate common tasks such as creating documents, spreadsheets, and e-mail messages; managing projects and diagrams; and collaborating with others. In this course you will learn about some of the new functionality and collaboration features available in Microsoft Office 2016 applications including Word, Excel, Outlook, PowerPoint, and Access. MS OneNote 2016: Working with Microsoft OneNote 2016 Recommended for: Elective Time: .9 hrs. Modality: Online Module Line of Business: N/A Provider: SkillSoft MS Outlook 2016: Configuring and Managing Meetings and Notes in Outlook 2016 Recommended for: Elective Time: .7 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft The Microsoft Outlook 2016 calendar can also be used to schedule meetings in addition to creating events and appointments. In this MS Outlook 2016: Configuring Message Options in Outlook 2016 Recommended for: Elective Time: .72 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Basic features and options in Microsoft Outlook 2016 allow you to perform common messaging tasks such as composing, sending, and receiving messages. There are however, many options that allow you to configure how messages are sent. In this course, you will learn about the different types of items that can be added or inserted in a message. This course also covers e-mail tracking and message delivery options. Microsoft OneNote 2016 makes it easier to create, organize, and share notes. Whether using it for personal or business purposes, you will find that OneNote can help you manage information in the form of text notes, pictures, and audio. In this course, you will learn how to create and format notes, apply tags, search, and save notes. The course also covers inserting pictures, files, links, screen clippings, and shapes, and recording audio and video content in OneNote 2016. This course is one of a series in the Skillsoft learning path that covers OneNote 2016. MS Outlook 2016: Conversations and E-mail in Outlook 2016 Recommended for: Elective Time: .9 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Outlook 2016 allows you to effectively manage and organize your e-mail messages. In this course, you will learn how to arrange and view messages by conversation; use the People Pane to access, sort and filter e-mail; apply color categories; apply flags; and delete and restore messages. The course also covers ways to personalize your Outlook 2016 such as changing message preview settings and adjusting the reading pane and people pane. MS OneNote 2016: Getting to Know Microsoft OneNote 2016 Recommended for: Elective Time: .9 hrs. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft OneNote 2016 makes it easier to create, organize, and share notes. Whether using it for personal or business purposes, you will have the ability to customize the interface, and create and manage notebooks with ease. In this course, you will learn how to navigate and personalize OneNote’s interface; how to create and open notebooks; add new sections and pages; and configure OneNote 2016 settings. This course is one of a series in the Skillsoft learning path that covers OneNote 2016 course, you will learn how to schedule and edit meetings, accept or decline meeting requests, and manage meetings. This course also covers creating and managing notes in Outlook 2016. MS Outlook 2016: Customizing and Managing Outlook 2016 Recommended for: Elective Time: 1.13 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Outlook 2016 includes a variety of management and customization features that allow you to change the way you view and control Outlook to search for items. This course discusses options that allow you to modify, customize, and personalize Outlook. In this course, you will learn how to locate messages and items using Instant Search and Advanced Find, create search folders, add e-mail accounts, and delegate access to an account. PROFESSIONAL AND PERSONAL EFFECTIVENESS
  29. 29. McGriff University Course Catalog 29 MS Outlook 2016: Formatting E-mail in Outlook 2016 Recommended for: Elective Time: 1.05 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Outlook 2016 includes many options and features that help make messages more visually appealing. In this course, you will learn about using different message formats, as well as using and applying formatting options that can be applied to text and backgrounds of e-mail messages. This course also covers how to verify spelling and grammar in messages and use the Insights feature and language options. MS Outlook 2016: Getting to Know Outlook 2016 Recommended for: Elective Time: .5 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Outlook 2016 is the latest release of Microsoft’s primary messaging client. It provides all of the tools necessary for managing e-mail, scheduling tasks, and communication. In this course, you will learn about the basic features and functionalities of Outlook 2016 including a look at how to navigate in Outlook 2016 and view, reply to, and forward e-mail messages. The course also addresses how to create and send new e-mail messages. MS Outlook 2016: Managing Attachments, and Inserting Items and Signatures in Outlook 2016 Recommended for: Elective Time: .5 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Outlook 2016 effectively enables you to work with attachments, attach items, and add signatures to messages. In this course, you will learn about working with attachments, creating and adding signatures, and inserting text options. This course also covers adding symbols to e-mail messages and printing messages in Outlook 2016. MS Outlook 2016: Managing Automation, Storage, and Tidying Up in Outlook 2016 Recommended for: Elective Time: .92 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Outlook 2016 includes automated features that help users manage the large amounts of messages they receive on a regular basis. In this course, you will learn about working with automation, including creating, running, and creating Outlook rules, and configuring auto-reply rules and out-of-office replies. The course also covers managing conversations and storage, and using cleanup tools in Outlook 2016. MS Outlook 2016: Managing Contacts, Tasks, and the Calendar in Outlook 2016 Recommended for: Elective Time: .73 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Outlook 2016 includes collaboration and management features that allow users to manage their calendars, contacts, and tasks. In this course, you will learn about collaboration including sharing a calendar and using Skype meetings. The course also covers using and managing multiple calendars, sharing and managing contacts, and managing tasks in Outlook 2016. MS Outlook 2016: Organizing Contacts in Outlook 2016 Recommended for: Elective Time: .85 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft Outlook 2016 allows you to work with contacts in a variety of different ways. In this course, you will learn that creating contacts and contact groups allows you to save time by eliminating the need to type out an entire e-mail address each time you create a new message, assign new tasks, or create meeting requests. This course covers the variety of ways you can create contacts and contract groups, access and view contacts, and manage and print contacts. MS Outlook 2016: Using the Calendar to Schedule Appointments, Events, and Tasks in Outlook 2016 Recommended for: Elective Time: .78 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft The Microsoft Outlook 2016 calendar enables you to create events, appointments, and tasks, and schedule meetings. The calendar is fully integrated with the other components of Outlook 2016 and allows you to easily incorporate your contacts and e-mail functionality with the calendar. In this course, you will learn about navigating and using the calendar and creating events, appointments, and tasks. This course also covers how to add additional calendars, change the appearance of the calendar, and print the calendar and tasks. PROFESSIONAL AND PERSONAL EFFECTIVENESS
  30. 30. 30 McGriff University Course Catalog MS Outlook 2016: Viewing and Configuring Outlook 2016 Backstage Options Recommended for: Elective Time: .95 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Outlook 2016’s Backstage view has a variety of options and features that allow users to customize, manage, and configure the way Outlook looks. In this course, you will learn about Outlook Backstage view options including Info, Open & Export, Save As, and Office Account. This course also covers the Info options available in the Backstage view of a new e-mail message in Outlook 2016. MS PowerPoint 2016: Creating Photo Albums, Sections, Transitions, and Animations in PowerPoint 2016 Recommended for: Elective Time: .7 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft PowerPoint 2016 enables users to create and organize attractive photo albums, navigate a presentation easily using sections, and add a range of motion effects to slides. In this course, you’ll learn how to add photos and captions to an album and customize their order and appearance; work with, rename, and remove sections in a presentation; and add and modify both animations and transitions in PowerPoint 2016. This course is one of a series in the Skillsoft learning path that covers Microsoft PowerPoint 2016 for intermediate-level users. MS PowerPoint 2016: Customizing Proofing and Default Options in PowerPoint 2016 Recommended for: Elective Time: 1 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft PowerPoint 2016 includes options for customizing its default behavior, including the ways it checks and corrects text. You can also edit the default information and properties associated with presentation files. In this course, you’ll learn how to set proofing and language options, configure automatic text correction, set file information and properties, and customize the Quick Access Toolbar in PowerPoint 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft PowerPoint 2016 for intermediate-level users. MS PowerPoint 2016: Designing Effective PowerPoint Presentations Recommended for: Elective Time: .8 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft To be effective, a presentation has to capture your audience’s attention and deliver a compelling message. In this course, you’ll learn design principles for creating engaging presentations in PowerPoint 2016. You’ll also learn how to ensure your message is clear and persuasive, and how to use sound, images, color, and styles to optimize the visual impact that a presentation has on your audience. This course is one of a series in the SkillSoft learning path that covers best practices when using PowerPoint 2016. MS PowerPoint 2016: Exporting Presentations and Compressing Media in PowerPoint 2016 Recommended for: Elective Time: .9 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft PowerPoint 2016 makes it easy to export presentations for a wide range of purposes. In this course, you’ll learn about all the main ways and file formats in which you can export presentations. You’ll also learn how to configure default image quality settings, how to compress images, and how to optimize the compatibility of a presentation with other systems. This course is one of a series in the SkillSoft learning path that covers Microsoft PowerPoint 2016 for intermediate-level users. MS PowerPoint 2016: Formatting Text Boxes and Working with Graphic Content in PowerPoint 2015 Recommended for: Elective Time: .9 hr. Modality: Online Module Line of Business: N/A Provider: SkillSoft Microsoft PowerPoint 2016 provides a wide range of tools for adding text and graphic content to slides, and for arranging and altering this content to produce presentations that are professional, creative, and highly polished. In this course, you’ll learn how to insert, position, resize, and format both text and graphics on PowerPoint slides. You’ll also learn how to arrange and manipulate the objects on a slide, and how to apply a range of artistic effects and styles, to both text and graphic elements. This course is one of a series in the SkillSoft learning path that covers Microsoft PowerPoint 2016 for beginners. PROFESSIONAL AND PERSONAL EFFECTIVENESS

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