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Lynda maurino resume 11052015


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Obtain a customer service or administrative position that will utilize my strong communication, writing, and management skills.

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Lynda maurino resume 11052015

  1. 1. Lynda Maurino 2 Atrium Way Unit 502 Elmhurst IL 61026 630-750-5785 Objective: Obtain a customer service or administrative position that will utilize my strong communication, writing, and management skills. PROFESSIONAL EXPERIENCE (Self-Contracting) PlaneTechs Oak Brook IL Payroll Administration November 2015 – May 2016  Complete verification of employment forms and fax back to requested company  As requested by contractors, send verification of employment with wages verification for housing  Complete verification of alcohol testing forms and fax back to requested company  Scan supporting documents and upload to contractors file  Weekly payroll for over 150 contractors through Ultra Staff /Back Office and ADP payroll system  FedEx payroll checks to contractors work site  Distribute daily mail  Prepare advancement checks for contractors and FedEx to contractors work site  Assists manager in projects  Order, inventory and send uniforms to aviation sites Connect Search Itasca, IL Associated-Solutions, Addison, IL June 2015 November 2015 Receptionist  Received 50-75 incoming calls daily, for 6 branches in 4 states  Greet visitors and inform company employees that guest has arrived  Oversaw incoming and outgoing correspondences  Updated office intranet – employee directory, announcements, and shipment updates  Worked on projects for the Human Resources – updating employee information on excel spreadsheets, updated employee time sheets
  2. 2. Atradius Collections, Itasca, IL International Credit Insurance and Collections CRT-Customer Relations Team July 2010 June 2014  Effectively communicated with and supported sales, marketing and administrative teams  Investigated and resolved 20-30 customers inquiries and complaints in a timely manner  Served as the main liaison between customers, management and sales team  Ensured superior customer experience by addressing customer concerns  Managed wide variety of customer service and administrative tasks to resolved customer issues quickly and efficiently  Helped drive Sales and Customer Relations Team goals to achieve monthly/yearly quotas by communicating with clients about placing new placements  Monitored Canadian accounts between clients and collectors Atradius Collections Administration /Receptionist September 2007 July 2010  Received incoming calls (30 – 50) daily  Entered new business applications 10- 50 daily  Assigned new business to collectors  Scanned incoming faxes and mail to debt placements  Managed inventory of office supplies  Oversaw all incoming and outgoing mail HSBC, Elmhurst, IL Finance Corporation March 2002 June 2007 Administration Assistant August 2006 June 2007  Supported Senior Manager of CML Policy & Compliance  Created and inventoried new office supplies for maintenance and expense control  Communicated daily company-wide bulletins into company internet and archived  Implemented newly purchased TAB system for file room  Managed calendar, scheduled meets, prepared agenda, meeting minutes, travel arrangements and expense reports for manager Foreclosure Assistant April 2003 August 2006  Created and assisted manager in tracking incoming faxes that were assigned to credit counselor for review  Assisted with research of customer files  Managed and assigned hardship applications  Created and managed file/log for all incoming hardship files  Nominated and won Top Support Employee of the Month June, 2003 and Collections Employee of the month November, 2005 Retail Division Customer Service Yamaha Motorcycle March 2002 April 2003  Received inbound calls from customers and merchants regarding credit accounts
  3. 3.  Provided payoff figures on credit card accounts to customers and merchants  Requested Titles for customers Saks Incorporated, Hillside, IL April 1991 January 2002 Resource Specialist  Managed evening and weekend call center for 20+ personnel  Revised of new employee training manual  Assisted in monitoring of new credit card accounts and authorized purchases  Resolved disputed of credit accounts with customers and store managers Technical Skills  Microsoft Suite: Work ,Excel, Outlook, Power Point  Business Objects – Reporting system  Score – Collections database  ACT  People Soft  ADP  Ultra-Staff Back office Education Proviso West High School – Diploma