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Business processes in the cloud

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Lykle Thijssen's presentation about Oracle Process Cloud, Integration Cloud and SOA Cloud Services at AMIS25 conference.

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Business processes in the cloud

  1. 1. The AFG Case Lykle Thijssen, 01-06-2016 Business Processes in the Cloud
  2. 2. 2 About me • Lykle Thijssen • Working at AMIS since 2015 • SOA/BPM Specialist • International Experience: Netherlands & Turkey • Went to Australia for PCS/ICS project this year
  3. 3. About AFG Australian Finance Group (AFG) • Established in 1994 • Australia’s largest mortgage broker • Processing more than $4 billion of mortgage finance monthly • Substantial investments in technology required
  4. 4. IT Challenges Challenges: • Difficulty to implement business demands • High maintenance costs • Difficulty finding qualified IT staff Solution:
  5. 5. 5 AFG Cloud IT Strategy: “cloud only” • More pro-active to industry, customers and business demands • Focus on continuous improvement • Modern application backbone • Removed 3 out of the top 5 business risks (classified) • Innovation/maintenance ratio up to 60% (was 24%)
  6. 6. Core process AFG’s core process, the Home Loan Application process, is purchased from a third party and the contract is expiring. AFG wants to develop a more specific process and has selected Oracle products to do so: • Oracle Process Cloud Service • Oracle Document Cloud Service • Oracle Integration Cloud Service • Oracle Policy Automation Cloud Service
  7. 7. 7 Solutions A & B Plan A: Integrate PCS directly with OPA and other services • Cheap & easy • Questionable, according to on-premise best practices • Impossible, because of OPA interface (entities & attributes) Plan B: Integrate PCS with OPA and other services through ICS • Still cheap & easy • Point-to-point connections: smart architecture for a growing enterprise? • Impossible, because of WS-Addressing requirement • Other issues: – SOAP Fault handling questionable in ICS – HTTP Header broken by ICS – Lack of orchestration
  8. 8. 8 Solution C Only one option left: replace ICS by SOA CS: • Supports best practices (service layering) • Supports reusability (business services) • Supports WS-Addressing etc... • More complex than ICS • More expensive than ICS • More maintenance required than ICS
  9. 9. 9 SOA & PCS Architecture Service layering: • Requester Service (Service Bus) • Business Service (BPEL) • Provider Service (Service Bus) CDM (MDS): • For SOA layer only • Requester Service and PCS separated User interface: • WebForms
  10. 10. 10 SOA & PCS Architecture
  11. 11. 11 SOA & PCS Architecture Differences with on-premise architecture: • Types directly in Requester Service wsdl • Multiple operations in Requester Service • Process & UI tightly coupled • Process & Documents tightly coupled • Service Bus with JMS needed to provide high availability for PCS Best practices? Not for BPM Suite, but PCS requires this.
  12. 12. 12 PCS vs BPM Process Cloud Service is BPM, but it’s not BPM Suite: • Containered BPM vs Enterprise BPM on top of SOA • Tightly coupled UI vs Loosely Coupled UI • Citizen developer vs Technical specialist • Easy-to-use Admin console vs Enterprise Manager • Pay per named user vs License payment • Low maintenance vs High maintenance
  13. 13. 13 Lessons learned • Process Cloud Service must mature, but can be used • Integration Cloud Service recommended for “adapters only” • Web service integration still for “techies” • Traditional on-premise architecture doesn’t always fit
  14. 14. 14 What’s next? • Finish the Home Loan Application Process • Possibly add other processes and re-use SOA Business Services • Consider moving other applications to SOA • The Cloud is The Future
  15. 15. 15 Thank you for your attention!

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