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www.luxoft.com
Managing Communication Barriers in
Geographically Dispersed Teams
Luxoft Agile Practice Webinar
By Vyachesl...
www.luxoft.com
Introduction
Slava Moskalenko
Agile Coach at Luxoft
Professional Scrum Trainer at scrum.org
https://ua.link...
www.luxoft.com
www.luxoft.com
Session Plan
 What are the common problems and bad habits of the dispersed teams?
 Principles to overcome...
www.luxoft.com
What is Dispersed Project Team
Stakeholders in San-Francisco
Product Owner in New York
Java Developers in K...
www.luxoft.com
First Recommendation
Minimize number of locations as much as it possible
Business and development team in
o...
www.luxoft.com
Communication Barriers
Paper documentation
is the weakest channel for
knowledge sharing
Interactive tools
c...
www.luxoft.com
Real Story
Developers from Kyiv
Product Owner
from New York
Project Manager
from London
www.luxoft.com
Same Story One Month Before
Development Team was spending
most of its time to read paper specification
The ...
www.luxoft.com
Project Setup With Dispersed Scrum Team
Find the cheapest way to gather
all Scrum Team Members in one
locat...
www.luxoft.com
Worst Business Trip Ever
The people on the picture came are
having a business trip
www.luxoft.com
Scrum Pulse
No recurring Scrum meetings
www.luxoft.com
All Scrum Meetings should be interactive
Use video conference calls
Use GoogleDocs,
LyncSkype screen sharin...
www.luxoft.com
Interactive Meetings
www.luxoft.com
Interactive Sprint Review Session for Stakeholders
 Direct feedback
 Value for end users
VS
 Acceptance ...
www.luxoft.com
Communication Slowly Deteriorates …
Audio channel should be
high quality
Long audio calls should be
Interac...
www.luxoft.com
Collaborative Origami Game
Rich feedback and real collaboration speed-up development process
Emulates: audi...
www.luxoft.com
Collaborative Origami Insights
Face-to-face collaboration
and pair work 5-6 minutes
to achieve the goal
Int...
www.luxoft.com
Communication Barriers Strengthened By …
Don’t use it for negative feedback
Confirm decisions are made on
t...
www.luxoft.com
Communication Barriers Start With …
Belief that documentation is the best way to preserve project informati...
www.luxoft.com
Agile Communication Channels
Channel usage in ideal world
Channel usage in dispersed
teams
www.luxoft.com
Recommended Materials
Collaborative Origami - http://tastycupcakes.org/2009/06/collaborative-origami/
www.luxoft.com
Available Trainings and Workshops of Luxoft Agile Practice
 ICAgile Certified Professional - Agile Fundame...
www.luxoft.com
Way Forward – ICAgile Certified Professional
ICAgile Certified Professional – Agile Fundamentals
Details - ...
www.luxoft.com
More Information
 agile@luxoft.com
 http://www.luxoft.com/agile
 http://blog.luxoft.com/agile
 https://...
www.luxoft.com
Next Events
18.03.2016 15-16 MSK Svetlana Mukhina Team Coaching
03.30.2016 16-17 MSK Svetlana Mukhina Как м...
www.luxoft.com
Q&A
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Managing Communication Barriers in Geographically Dispersed Teams

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Managing Communication Barriers in Geographically Dispersed Teams

  1. 1. www.luxoft.com Managing Communication Barriers in Geographically Dispersed Teams Luxoft Agile Practice Webinar By Vyacheslav Moskalenko 11 Mar 2016
  2. 2. www.luxoft.com Introduction Slava Moskalenko Agile Coach at Luxoft Professional Scrum Trainer at scrum.org https://ua.linkedin.com/in/slavamoskalenko
  3. 3. www.luxoft.com
  4. 4. www.luxoft.com Session Plan  What are the common problems and bad habits of the dispersed teams?  Principles to overcome communication barriers?  What are the tools we can use for better communication?  How to setup Scrum meetings in the dispersed teams  Materials for further reading and watching  ICAgile session attendance code  Q/A
  5. 5. www.luxoft.com What is Dispersed Project Team Stakeholders in San-Francisco Product Owner in New York Java Developers in Krakow QA Engineers in Bangalore Business, management and development team in different locations Support in Philippine
  6. 6. www.luxoft.com First Recommendation Minimize number of locations as much as it possible Business and development team in one location is rarely possible Achievable target: Entire business (decision centre) in the first location Entire engineering (development) in the second location
  7. 7. www.luxoft.com Communication Barriers Paper documentation is the weakest channel for knowledge sharing Interactive tools can break communication barriers when face-to-face conversations are not possible Poor communication channels create communication barriers
  8. 8. www.luxoft.com Real Story Developers from Kyiv Product Owner from New York Project Manager from London
  9. 9. www.luxoft.com Same Story One Month Before Development Team was spending most of its time to read paper specification The used e-mail conversation to ask questions In some rare cases they used phone when E-mail conversation was getting so HOT or when business escalated project setup dissatisfaction For entire month project team was not able to start meaningful work !!!
  10. 10. www.luxoft.com Project Setup With Dispersed Scrum Team Find the cheapest way to gather all Scrum Team Members in one location for a week Use collaborative techniques to create Product Vision, Product Backlog, Definition of Done and Release Roadmap Create working agreements
  11. 11. www.luxoft.com Worst Business Trip Ever The people on the picture came are having a business trip
  12. 12. www.luxoft.com Scrum Pulse No recurring Scrum meetings
  13. 13. www.luxoft.com All Scrum Meetings should be interactive Use video conference calls Use GoogleDocs, LyncSkype screen sharing WebEx conferences Trello for voting Interactive MindMaps Interactive demo sessions
  14. 14. www.luxoft.com Interactive Meetings
  15. 15. www.luxoft.com Interactive Sprint Review Session for Stakeholders  Direct feedback  Value for end users VS  Acceptance criteria  Business value
  16. 16. www.luxoft.com Communication Slowly Deteriorates … Audio channel should be high quality Long audio calls should be Interactive and supported with Screen sharing Every minute check that the person on the other end is not falling asleep
  17. 17. www.luxoft.com Collaborative Origami Game Rich feedback and real collaboration speed-up development process Emulates: audio, Video/screen sharing, Face-to- face communication You can find this game: http://tastycupcakes.org/2009/ 06/collaborative-origami/ This game can be facilitated by anyone
  18. 18. www.luxoft.com Collaborative Origami Insights Face-to-face collaboration and pair work 5-6 minutes to achieve the goal Interactive cooperation takes 10 minutes to achieve the goal Communication over the phone rarely helps to achieve the goal in 10 minutes: • Describing initial goal in simple words • Having some practical experience with business domain • Every 5 seconds developer explains what he did and how the current state is looking
  19. 19. www.luxoft.com Communication Barriers Strengthened By … Don’t use it for negative feedback Confirm decisions are made on the collaborative meetings (MoM) Document some issues which can be a part for the next collaborative meeting CC entire team
  20. 20. www.luxoft.com Communication Barriers Start With … Belief that documentation is the best way to preserve project information Team blog post JIRA Avoid 100 + pages
  21. 21. www.luxoft.com Agile Communication Channels Channel usage in ideal world Channel usage in dispersed teams
  22. 22. www.luxoft.com Recommended Materials Collaborative Origami - http://tastycupcakes.org/2009/06/collaborative-origami/
  23. 23. www.luxoft.com Available Trainings and Workshops of Luxoft Agile Practice  ICAgile Certified Professional - Agile Fundamentals https://icagile.com/icagile-certified-professional  ICAgile Certified Professional - Business Value Analysis https://icagile.com/icp-business-value-analysis  ICAgile Certified Professional - Agile Team Facilitation https://icagile.com/icp-agile-team-facilitation  Professional Scrum Master https://www.scrum.org/Courses/Professional-Scrum-Master  Management 3.0 https://management30.com/events/two-day-course/  Custom Workshops: • Coaching and self-coaching; • Agile project management; • Agile project metrics; • Motivation models; • Feedback gathering; • etc.
  24. 24. www.luxoft.com Way Forward – ICAgile Certified Professional ICAgile Certified Professional – Agile Fundamentals Details - https://icagile.com/icagile-certified-professional Registration ­ For Luxoft employees https://inthr.luxoft.com/IntHRWebApp/aspx_PTC/CreateRequestInternal.aspx?Course=SDP-031 ­ For non-Luxoft – http://www.luxoft.com/agile/icagile-certified-professional-icp/#request
  25. 25. www.luxoft.com More Information  agile@luxoft.com  http://www.luxoft.com/agile  http://blog.luxoft.com/agile  https://sentinel2.luxoft.com/sen/wiki/display/AGLP/About+Us (Luxoft employees only)  http://www.luxoft.com/agile-lean-webinars-schedule My personal contacts:  vmoskalenko@luxoft.com  https://ua.linkedin.com/in/slavamoskalenko
  26. 26. www.luxoft.com Next Events 18.03.2016 15-16 MSK Svetlana Mukhina Team Coaching 03.30.2016 16-17 MSK Svetlana Mukhina Как мотивировать себя и свою команду (часть 2)
  27. 27. www.luxoft.com Q&A

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