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  1. 1. Management: An OverviewMultiMedia by 2002 South-
  2. 2. Mission 1 Defines strategy 2 Strategy defines structureMultiMedia by 2002 South-
  3. 3. Goal• Outcomes to be achieved.• Destination to be reached over a period of time through the exercise of management functions.MultiMedia by 2002 South-
  4. 4. Objectives Comparatively short time span Specific Measurable achievementsMultiMedia by 2002 South-
  5. 5. Organization Entity managed by one or more persons to achieve stated goals.MultiMedia by 2002 South-
  6. 6. Values Constitute beliefs and basic tenets. Meaningful to those individuals and organizations that hold them. Must be harmonious and support one another.MultiMedia by 2002 South-
  7. 7. Managers Must be Able to Sense the need for change in themselves. Sense the need for change in their areas of influence.Sense the need to become the driving force for achieving change. MultiMedia by 2002 South-
  8. 8. Quality The totality of features and characteristics of a product or service.MultiMedia by 2002 South-
  9. 9. Customer Any person or group, both inside and outside an organization.MultiMedia by 2002 South-
  10. 10. Essential Characteristic of Leadership The ability “to get people to follow voluntarily.” Accomplish this by having: -values -skills -abilities -traits -ability to inspire others MultiMedia by 2002 South-
  11. 11. 4-Es of GE Leadership Personal Energy to welcome and deal with the speed of change.The Edge to makeThe Edge to make The ability to The ability todifficult decisions.difficult decisions. consistently Execute. consistently Execute. Ability to create an atmosphere Ability to create an atmosphere that Energizes others. that Energizes others.MultiMedia by 2002 South-
  12. 12. Diversity IncludesDiffering AgeDiffering Age Ethnic and Ethnic and Groups Groups Racial Backgrounds Racial Backgrounds Genders Genders Cultural and Cultural and Mental and Physical Mental and PhysicalNational OriginsNational Origins Capabilities CapabilitiesMultiMedia by 2002 South-
  13. 13. Diversity Represents Three Challenges for Managers Integrate the diversity that exists into their workforces. Learn about and understand employees’ differences. Find ways to utilize and celebrate these differences.MultiMedia by 2002 South-
  14. 14. In a Global Economy, Managers Must Adapt to Unfamiliar CulturesEconomic Conditions Climates Commercial Regulations MultiMedia by 2002 South-
  15. 15. Pyramid of The Management HierarchyMultiMedia by 2002 South-
  16. 16. Middle Managers TypicallyTranslate top long-term goals Are trained to become into shorter-term objectives. team leaders and facilitators. Oversee the works of other Are being thinned middle managers. or eliminated. Are becoming less specialized. MultiMedia by 2002 South-
  17. 17. Human Resource Marketing Management Essential Business Functions Essential Business Functions Operations FinanceMultiMedia by 2002 South-
  18. 18. MultiMedia by 2002 South-
  19. 19. Planning Lay the groundwork. Begin by identifying goals and alternative ways of achieving them. Assign priorities to each goal. Determine the resources required. Determine actions that commit individuals, departments, and organization. MultiMedia by 2002 South-
  20. 20. Influences on Planning External forces Internal forces Vertical influenceMultiMedia by 2002 South-
  21. 21. Management FunctionsMultiMedia by 2002 South-
  22. 22. Three Interpersonal Roles Figurehead  Performs certain ceremonial duties Leader  Works to improve employees’ performances and reduce conflict  Provides feedback  Encourages individual growth Liaison  Interacts with others  Builds contactsMultiMedia by 2002 South-
  23. 23. Three Key Roles Involving Dissemination of Information Monitor - Directly (by asking questions) - Indirectly (by receiving unsolicited information) Disseminator SpokespersonMultiMedia by 2002 South-
  24. 24. Entrepreneur Disturbance Handler Decisional RolesResource Allocator NegotiatorMultiMedia by 2002 South-
  25. 25. Skills Needed by Management LevelMultiMedia by 2002 South-
  26. 26. Management Six Myths Managers are reflective, methodical planners with time toMyth #1 systematically plan and work through a day.Myth #2 Effective managers have no regular duties to perform. They establish others’ responsibilities in advance and then relax.Myth #3 The manager’s job is a science; managers work systematically and analytically.Myth #4 Managers are self-starting, self-directing, and autonomous.Myth #5 Good managers seek out the information they need.Myth #6 Competition among managers is good for…business.MultiMedia by 2002 South-
  27. 27. Managers are Evaluated by How effectively How effectively How efficiently they How efficiently they Whether they Whether they they play the they play the use their talents use their talents act ethically act ethically management roles. management roles. and resources and resourcesWhether they possessWhether they possess How they utilize the How they utilize the and properly and properly diversity diversity apply needed apply needed in their people in their people management skills management skillsHow effective theyHow effective they How effectively they How effectively they How well they How well they are in setting and are in setting and and their people and their people demonstrate leadership. demonstrate leadership. achieving goals achieving goals please customers please customers MultiMedia by 2002 South-
  28. 28. Manager’s Primary Reasons for Failure Being uncertain about their boss’s expectations of them. Being unable to make tough decisions. Taking too long to learn the job. Being unable to build partnerships with subordinates and peers. Lacking political savvy. MultiMedia by 2002 South-