Master in professionalskills Centro Internacional de Formación Financiera (CIFF) Idoia Gorroño Arregui Instituto Franklin ...
OBJETIVES OF THE MODULE     To understand the practice of the executive coaching and its         applications in the orga...
CONCEPTUAL FRAMEWORK               6. Evaluation                       1. What is it?                and results          ...
1. What is coaching and mentoring?   According to the Oxford Dictionary, “to coach” is defined as trained       and commu...
1. What is coaching and mentoring?   In the coaching process participates the coach (an expert on       organizative area...
1. What is coaching and mentoring?   Mentoring is a learning tool applied in organisations, where       professionals wit...
1. What is coaching and mentoring?   Coaching and mentoring are useful learning tools because:  - Generate a continuous l...
2. Conceptual basis of coaching      Coaching was developed from psychology, philosophy and other       related disciplin...
2. Conceptual basis of coaching       Communication                                       Psychology         approaches:  ...
2. Conceptual basis of coaching        Approaches        Conceptual basis                    Field leaders                ...
2. Conceptual basis of coaching   The techniques chosen in the coaching process depend on the       theoretical framework...
3. Steps of coaching               4º Action                           1º Exploration                  Plan               ...
3. Steps of coaching: Exploration   The aim of this step is to identify those areas of improvement of       the client/pr...
3. Steps of coaching: Goals Definition   This step is essential, we need to establish the client’s goals in       order t...
3. Steps of coaching: Goals Definition  The goals should be:  1.- Formulated in positive.  2.- Delimited in time and space...
3. Steps of coaching: Resources Consolidation   This step is implicit during the whole coaching process.   The resources...
3. Steps of coaching: Action Plan   It is essential that the client acts and reflects on the action.   The actions have ...
3. Steps of coaching: Action Plan                                     ANXIETY          ACTION          CHALLENGE: AT THE  ...
3. Steps of coaching: summary                                                          METODOLOGYPhases                HIG...
4. Coach skills       The coach profile is characterized by:              Knowledge of the organizational area: studies t...
4. Coach skills  ICF: International Coach Federation         EMCC: European Association of                                ...
4. Customer competences/skills      In the coaching process the client are asked to engange in:       Self-reflection    ...
6. Learning   Coaching is a rational and emotional process.   It is a learning process for professionals (customer) and ...
5. Learning                         EXPERIENTIAL                        AND EMOTIONAL                                     ...
6. Evaluation and results   The evaluation provides an ongoing feedback to improve the       process.   Consolidates an ...
Many thanks               info@arreguicoach.comwww.ciff.net         Idoia Gorroño Arregui   26
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Coaching

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Coaching

  1. 1. Master in professionalskills Centro Internacional de Formación Financiera (CIFF) Idoia Gorroño Arregui Instituto Franklin de investigación en estudios americanos researcher September 2012
  2. 2. OBJETIVES OF THE MODULE  To understand the practice of the executive coaching and its applications in the organizations.  To get familiar with the coaching process steps and main techniques used.  To identify the professional skills of the coach.  Identification of the milestones key and learning moments of the coaching process. Idoia Gorroño Arreguiwww.ciff.net 2
  3. 3. CONCEPTUAL FRAMEWORK 6. Evaluation 1. What is it? and results Coaching y 2. 5. Learning Mentoring Conceptual gaps basis 4. Skills 3. Steps of the processwww.ciff.net Idoia Gorroño Arregui 3
  4. 4. 1. What is coaching and mentoring?  According to the Oxford Dictionary, “to coach” is defined as trained and commucate facts.  Coaching is a tool used in the professional and personal area.  Executive coaching helps to develop professional competences and capabilities through different techniques.  It is applied in organizations and by professionals with high potential.www.ciff.net Idoia Gorroño Arregui 4
  5. 5. 1. What is coaching and mentoring?  In the coaching process participates the coach (an expert on organizative area that is able to interpret organizative phenomena), and the customer (company professional).  An intelligent and structured dialogue is established between coach and client in order to get the client’s goals. (Vega, 2009)  The customer becomes aware of an area to be improved and the coach helps him/her to develop that area. For this, the customer gets out from the “comfort zone”, working with reachable goals, and always taking into account his/her professional development within the organization.www.ciff.net Idoia Gorroño Arregui 5
  6. 6. 1. What is coaching and mentoring?  Mentoring is a learning tool applied in organisations, where professionals with extensive experience guide younger colleagues in a systematic and structured way.  The mentor is therefore a senior manager/leader who helps younger colleagues that have less experience but a high potential.  Very successful organisations often use mentoring because it is an effective and economically efficient tool.www.ciff.net Idoia Gorroño Arregui 6
  7. 7. 1. What is coaching and mentoring?  Coaching and mentoring are useful learning tools because: - Generate a continuous learning process for professionals so that the organisations can get the best of them. - Develop essential management skills such as communication, conflict resolution, negotiation, and leadership. - Develop people’s potential and performance. - If applied properly, they can be effective and cost-efficient in the medium and long run.www.ciff.net Idoia Gorroño Arregui 7
  8. 8. 2. Conceptual basis of coaching Coaching was developed from psychology, philosophy and other related disciplines that study organisations, specially in the context of human resources.  Even though, it has only recently being applied in Spain, it is an extensively used discipline in other countries like USA. Its applications are spreading with great impact in other fields, from sports to management organizations.www.ciff.net Idoia Gorroño Arregui 8
  9. 9. 2. Conceptual basis of coaching Communication Psychology approaches: Positive approaches Neuro- Linguistic Philosophy Programming Ontological language Coaching Applications: Sport / Organisationswww.ciff.net Idoia Gorroño Arregui 9
  10. 10. 2. Conceptual basis of coaching Approaches Conceptual basis Field leaders Rafael Echeverría Ontological Philosophy of language Julio Olalla Neuro- Linguistic American Robert Dills Programming Psychology Psychology of the J. Whitmore European organizations E. Tavistook Sociologywww.ciff.net Idoia Gorroño Arregui 10
  11. 11. 2. Conceptual basis of coaching  The techniques chosen in the coaching process depend on the theoretical framework applied by the coach. Many of these techniques are based on positive psychology.  In the organisations, Human Resource management techniques are often applied, such as 360º feed back (evaluation by team members, managers and collaborators), or also skill assessment, among others.www.ciff.net Idoia Gorroño Arregui 11
  12. 12. 3. Steps of coaching 4º Action 1º Exploration Plan Coaching 3º Resources 2º Goals Consolidation definitionwww.ciff.net Idoia Gorroño Arregui 12
  13. 13. 3. Steps of coaching: Exploration  The aim of this step is to identify those areas of improvement of the client/professional.  For this, it is important to know the client motivations, the reasons behind the development of this area of improvement and the resources that he/she may have previously.  A well-conducted initial exploration step guarantees more than the 50% of the success of the coaching process.www.ciff.net Idoia Gorroño Arregui 13
  14. 14. 3. Steps of coaching: Goals Definition  This step is essential, we need to establish the client’s goals in order to assess the coaching work and know if this was being efficient or not.  In the companies the goals are generally negotiated among the Human Resources Department (that guarantees the professional development), the client/professional and the coach.  To the success of coaching process needs that the goals of professional and the company are the same.www.ciff.net Idoia Gorroño Arregui 14
  15. 15. 3. Steps of coaching: Goals Definition The goals should be: 1.- Formulated in positive. 2.- Delimited in time and space. 3.- The client should be the subject of the action. 4.- Realistic and achievable. 5.- Motivating, attainable and challenging.www.ciff.net Idoia Gorroño Arregui 15
  16. 16. 3. Steps of coaching: Resources Consolidation  This step is implicit during the whole coaching process.  The resources are the skills the client has already based on his/her previous experiences: knowledge, abilities…  During the coaching process all client’s resources have to be “extracted” because the goals will be achieved using these resources. Moreover, coaching allows to develop some other resources that the client was not aware that he/she had.www.ciff.net Idoia Gorroño Arregui 16
  17. 17. 3. Steps of coaching: Action Plan  It is essential that the client acts and reflects on the action.  The actions have to be challenging in the right level. They should not be too challenging because they could generate anxiety, nor too little that generate boredom.  The coach must quickly detect the particular resistance to customer action if they exist.www.ciff.net Idoia Gorroño Arregui 17
  18. 18. 3. Steps of coaching: Action Plan ANXIETY ACTION CHALLENGE: AT THE RIGHT LEVEL BOREDOMwww.ciff.net Idoia Gorroño Arregui 18
  19. 19. 3. Steps of coaching: summary METODOLOGYPhases HIGHLIGHTS TECHNIQUES Diagnostic techniques Improvement area definition1.-Exploration Open questions Vision and client motivation Misperceiving Motivating, realistic, Formulation of objectives.2.-Goals definition achievable, located space and Neuro Linguistic time Programming3.- Resource Test skills Identification of key skillsConsolidation Feed-back coach Motivating and challenging Identification of the brakes4.-Action Plan Action to the action Feed-back coachwww.ciff.net Idoia Gorroño Arregui 19
  20. 20. 4. Coach skills The coach profile is characterized by:  Knowledge of the organizational area: studies the organizations or have had a career as a manager.  Knowledge of human-development tools: human resource professionals.  Successful people in their professional careers.  Experts in communication, people development, psychologists, educators, and communicators.www.ciff.net Idoia Gorroño Arregui 20
  21. 21. 4. Coach skills ICF: International Coach Federation EMCC: European Association of Coaching and Mentoring Meeting ethical guidelines and Ability to understand himself professional standards (Coach) Establishing the coaching agreement Self-awareness Establishing trust and intimacy with Be committed to personal the client development Coaching presence Promote the development and Active listening improvement of client Powerful questioning Evaluate the process Direct communication Generate client knowledge Creating awareness Designing actions Planning and goal setting Managing progress and accountabilitywww.ciff.net Idoia Gorroño Arregui 21
  22. 22. 4. Customer competences/skills In the coaching process the client are asked to engange in:  Self-reflection  Proactive behaviour  Commited to self action plan  Involvement  Assertivenesswww.ciff.net Idoia Gorroño Arregui 22
  23. 23. 6. Learning  Coaching is a rational and emotional process.  It is a learning process for professionals (customer) and the organizations in the medium-long run.  Professionals learn to know bether themselves, and companies get a better performance of their professionals.www.ciff.net Idoia Gorroño Arregui 23
  24. 24. 5. Learning EXPERIENTIAL AND EMOTIONAL PROFESIONAL ORGANIZATIVE VISION VISION Self-knowledge Learning: Self-awareness Professional and Consolidation of skills Organizative Goal definition Value to the firm Competences/skills development RATIONAL AND COMPREHENSIVEwww.ciff.net Idoia Gorroño Arregui 24
  25. 25. 6. Evaluation and results  The evaluation provides an ongoing feedback to improve the process.  Consolidates an alignment between professional and organizational goals.  Techniques: skills assessment, feedback  The results are seen in the medium term and can be measured with the same diagnostic tools.www.ciff.net Idoia Gorroño Arregui 25
  26. 26. Many thanks info@arreguicoach.comwww.ciff.net Idoia Gorroño Arregui 26

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