Customer Perspective<br />Luis Azoy Trias de Bes<br />Corporate CIO<br />
Customer Business Overview<br />MRW Group<br />Courier, parceltransportation and advantedlogistics<br />Founded  at 1977 w...
Key Business and IT Priorities<br />Scenario<br /><ul><li>Fuel price increase
Decrease the amount of shipments</li></ul>Challenges<br />Internationalization<br />Rentability<br />Virtualization<br />C...
Role of Microsoft within IT Strategy<br />ESB (Enterprise Server Bus)<br />Dynamics CRM<br />TDD (Test DrivenDevelpment)<b...
Working with IT Service Providers<br />2007<br />2008<br />2009<br />2010<br />2011<br />0%<br />Internal Projects<br />20...
Working with IT Service Providers<br /><ul><li>Our Experience with AVANADE
Real Technological Partner
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Mrw avanade (ELS)

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Mrw avanade (ELS)

  1. 1. Customer Perspective<br />Luis Azoy Trias de Bes<br />Corporate CIO<br />
  2. 2. Customer Business Overview<br />MRW Group<br />Courier, parceltransportation and advantedlogistics<br />Founded at 1977 with 100% of spanish capital<br />More than13.000peoplerelatedtothebrand<br />1.300Branches (Franchises)<br />61 OperativePlatforms<br />Presence in Iberia and South America<br />A Fleetwith more than4.000vehicles and 8 air planes<br />In 2010 MRW Groupturnoverwas583.005.897€<br />Wededicatedthe1,5% of ourbilling in Social Actions<br />
  3. 3. Key Business and IT Priorities<br />Scenario<br /><ul><li>Fuel price increase
  4. 4. Decrease the amount of shipments</li></ul>Challenges<br />Internationalization<br />Rentability<br />Virtualization<br />CRM<br />CloudComputing<br />ERP<br />B.I.<br />BalancedScorecard<br />SaaS<br />GIS – RoutesOptimization<br />iPortals2010<br />More sales • cost optimization • expense reduction • strategic analysis • forecasting• etc ….<br />
  5. 5. Role of Microsoft within IT Strategy<br />ESB (Enterprise Server Bus)<br />Dynamics CRM<br />TDD (Test DrivenDevelpment)<br />SharePoint 2010<br />EAI (Enterprise App Integration)<br />Exchange 2010<br />Virtualization • Hyper-v<br />Virtual DC<br />W. Azure / SaaS<br />NOW<br />WCF/WPF/WWF<br />Dynamics Axapta<br />Analisis/ReportingServices<br />BalancedSorecard<br />DWH<br />Windows Mobile<br />.Net/SOA<br />SharePoint 2007<br />
  6. 6. Working with IT Service Providers<br />2007<br />2008<br />2009<br />2010<br />2011<br />0%<br />Internal Projects<br />20%<br />Avanade (.Net)<br />Qurius (ERP)<br />Internal Projects<br /> 45%<br />Avanade (.Net)<br />Avanade (SharePoint)<br />Avanade (ERP, BI, …)<br />Qurius (ERP)<br />Internal Projects<br />76%<br />Avanade (.Net , WCF)<br />Renacimiento (.Net)<br />Avanade (SharePoint)<br />Pasiona (SharePoint)<br />Avanade (ERP, B.I, …)<br />Internal Projects<br />100%<br />Avanade (.Net , WCF)<br />Renacimiento (.Net)<br />Avanade (SharePoint)<br />Pasiona (SharePoint)<br />Avanade (ERP, B.I, …)<br />Vertical solutions<br />Projects / Consulting Resources<br />T.I BUDGED / Consulting Investment<br />Wedideverything<br />Readytoplay<br />Buildingtogether<br />All eggs in one basket ?<br />A sky full of clouds<br />Budget: 2,5 Mill €<br />Fees: 0 €<br />Budget: 3,1 Mill €<br />Fees: 0,6 Mill €<br />Budget: 3,8 Mill €<br />Fees: 1,2 Mill €<br />Budget: 5,3 Mill €<br />Fees: 2,1 Mill €<br />Budget: 7 Mill €<br />Fees: 2,8 Mill € <br />INMATURE ORGANIZATION<br />INFORMATION SYSTEM PLAN<br />OUR STRATEGIC PARTNER<br />TAKING ADVANTAGE<br />INVESTING TO SAVE<br />
  7. 7. Working with IT Service Providers<br /><ul><li>Our Experience with AVANADE
  8. 8. Real Technological Partner
  9. 9. Real close management relationship(CarlesPujol)
  10. 10. Not only a license seller. He becomes a business confident.
  11. 11. So, he can propose the best solutions for MRW
  12. 12. And can be involved and engaged with our projects.
  13. 13. Creative development solutions
  14. 14. That brings added value to our applications
  15. 15. That make our professionals grow near theirs
  16. 16. Over-dependenceon technology
  17. 17. Certain projects depends exclusively of Avanade’s collaboration
  18. 18. Impossibility to balance the assigned resources from strategic projects.
  19. 19. Burn risk …. Loss of knowledge</li></li></ul><li>Resume<br />Investment can be amortized in accounting. Maintenance costs can’t<br />Either SaaS<br />We need IT Server Providers to build solid Applications.<br />That can be easily maintained by our professional.<br />Consultingresources<br />Investment<br />Cost<br />Definition<br />development/deployment<br />maintenance<br />Applicationlifecycle<br />
  20. 20. Thank You<br />Luis.azoy@mrw.es<br />

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