Customer experience - moo

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Customer experience - moo

  1. 1. What is Moo?
  2. 2. Products
  3. 3. Products
  4. 4. Products
  5. 5. Products
  6. 6. Products
  7. 7. Products
  8. 8. Products
  9. 9. Products
  10. 10. Products
  11. 11. Pricing
  12. 12. Pricing
  13. 13. Pricing
  14. 14. Web 2.0 Marketing
  15. 15. Web 2.0 Marketing
  16. 16. Web 2.0 Marketing
  17. 17. Web 2.0 Marketing
  18. 18. Web 2.0 Marketing
  19. 19. Web 2.0 Marketing
  20. 20. Web 2.0 Marketing
  21. 21. Web 2.0 Marketing
  22. 22. Web 2.0 Marketing
  23. 23. Web 2.0 Marketing
  24. 24. The <you suck> test
  25. 25. The <you suck> test
  26. 26. The <you suck> test
  27. 27. The <you suck> test
  28. 28. 50 Sample pack for FREE
  29. 29. The MOO promise…
  30. 30. The MOO promise…
  31. 31. The MOO promise…
  32. 32. The MOO promise… Picture personalizes relationship relationship between customers and the brand
  33. 33. The MOO promise… Picture personalizes relationship relationship between customers and the brand - Step by step - Easy to understand
  34. 34. My experience…
  35. 35. My experience…(order confirmation)
  36. 36. My experience…(order confirmation) Personalization
  37. 37. My experience…(my complaint: day d)
  38. 38. My experience…(my complaint: day d)
  39. 39. My experience… Service Failure
  40. 40. My experience… Service Failure 20%Service failure
  41. 41. My experience… Service Failure 20% 30%Service failure Equipment / Facility failure
  42. 42. My experience… Service Failure 20% 30% 50%Service failure Equipment / Customer failure Facility failure
  43. 43. My experience… Service Failure 20% 30% 50%Service failure Equipment / Customer failure Facility failure 90% 10% Customers who Problems make mistakes customers
  44. 44. My experience… Service Failure 20% 30% 50%Service failure Equipment / Customer failure Facility failure 90% 10% Customers who Problems make mistakes customers
  45. 45. My experience…(their answer: day d+1)
  46. 46. My experience…(their answer: day d+1)
  47. 47. My experience…(their answer: day d+1)
  48. 48. My experience…(their answer: day d+1)
  49. 49. My experience…(their answer: day d+1)
  50. 50. The end.

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