Highest Retailer Representation Globally

UK

Italy

France and Germany

1

8

Russia

6

7

futureretail.ae

Percentage o...
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Primary Drivers for Investment in
Technologies for Retail Organisations:
Other

2 in 5 consumers enter stores with

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Future Retail - Highest Retailer Representation Globally

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MENA Region Is Gaining Five Million Consumers Per Year Countless challenges may cross your path to international retail success, however in real terms; there are just four potential gateways:

Selecting a business model and strategic expansion plan
Generating customer traffic (either in-store or online)
Progressing prospects to the buying stage
Getting your customers to return

Live analysis of topics including location planning, pricing strategy, customer service, e-commerce and marketing will arm you with proven methods to convert your customers at each decision stage. Be privy to the latest industry advancements disclosed by the brand innovators themselves, in order to drive your sales, increase your profits and ultimately secure, protect and expand your brand.

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Future Retail - Highest Retailer Representation Globally

  1. 1. Highest Retailer Representation Globally UK Italy France and Germany 1 8 Russia 6 7 futureretail.ae Percentage of Retailers Entering EMEA By Sector 22% 19% 20% 12% 13% 8% 4% 1% 1% MID-RANGE FASHION 3 2 4 US 9 Spain Saudi Arabia LUXURY & BUSINESS FASHION SPECIALIST CLOTHING COFFEE & RESTAURANTS OTHER UAE 45 % 50 %+ 40%+ Highest spending: VALUE & DENIM KSA Qatar UAE HOMEWARE & DEPARTMENT STORES CONSUMER ELECTRONICS SUPERMARKET Source: How Global is the Business of Retail, CBRE, 2013 Foreign retailers found success working with local partners such as Al Tayer, Alshaya, Rivoli Group, Majid Al Futtaim, and Chalhoub. Source: 2013 Global Retail Development Index, AT Kearney MENA Region Is Gaining Five Million Consumers Per Year 34% of UAE consumers report making online B2C transactions 34% E-commerce: From bricks to clicks, Acuity Middle East, 2012 39% 60% “A good e-commerce website will see about a 2% conversion rate the comparable rate for a destination bricks-and-mortar retail store is 20% to 30%.” Source: Jon Provisor, chief information officer of Guidance, a Marina del Rey of consumers globally prefer to pay by cash. of consumers In MENA prefer to pay by cash. Source: Ernst & Young's 2012 MENA Customer Barometer Kuwait UAE Remains Attractive in Apparel Spending 4th UAE Globally 2nd Globally Newly available shopping space is bolstering apparel industry’s expansion. 48% 14% By 2015 Dubai’s Gross Leasable Area (GLA) will increase by 14% and in Abu Dhabi (where mall space is scarce) GLA will rise by 48%. Source: 2013 Global Retail Development Index, AT Kearney Dubai 5 China Abu Dhabi KSA 6th Globally Source: 2013 Retail Apparel Index, A T Kearney “In my opinion for this region, there is even more opportunity for M-Commerce. So many people don’t have a laptop, but they do have a phone.” Source: Sonia Lekhal, Regional Marketing Director, Souq.com
  2. 2. ? ? Primary Drivers for Investment in Technologies for Retail Organisations: Other 2 in 5 consumers enter stores with Improve Product Delivery Times no set idea of what to purchase. "These consumers are waiting to be influenced through good customer service." E-commerce: From bricks to clicks, Acuity Middle East, 2012 Consumers want Create Product Awareness Provide Information/ Promotion 12% Many retailers are testing the waters in UAE before venturing into other markets due to: Tourism Increase Customer Touch Points Ease of doing business will focus on the following: 51% 22% 18% Keep Pace With Competition Increase Inventory Choice Source: What’s Driving Tomorrow’s Retail Experience? Motorola, 2012 Food = Largest Segment of Consumer Expenditure in The Region Sizeable retail segment Large expat community 8% 16% 16% Rewards for loyalty Improve Customer Service 1% 14% To help shape innovation Payment options Solve Staff Shortages GCC consumers expected to continue spending on basic items like food and education. Retailers like Panda and Lulu have taken a third of the time to open 100 stores when compared to Western counterparts, such as Morrisons, Waitrose, and Sainsburys. Source: Dr Martin Fabel, Partner A.T.Kearney • Costs • Shrinkage • Customer Complaints • Operating Expenses • Overtime • Effort • Manual Efforts • Redundancy • Employee Stress • Conflict Decreasing Increasing • Profit • Sales Revenue • Efficiency • Customer Satisfaction • Product Turnover • Multiple Sales • Employee Retention • Shareholder Value • Return on Opportunity • Consistency Who You Will Meet Retailers Retail Operators Mall Operators Store Designers Facilities Managers Legal Advisors Investors/Financiers Consultants Professional Service Providers Technology Providers Discover How To Excel in The Following: "Essentially, Future Retail is a tool to improve your bottom line." Rizwan Asim, SSC Al-Suwaidi Holding Company, KSA Selecting a business model and strategic expansion plan Generating customer traffic (in store or online) Progressing prospects to the buying stage Getting your customers to return

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