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Tackling the 'We've always done it this way'

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Slides from Louise Lockie's presentation at London's Calling 2017 - Tackling the 'We've always done it this way'.

Published in: Leadership & Management
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Tackling the 'We've always done it this way'

  1. 1. Tackling the “We’ve always done it this way” Louise Lockie Head of Salesforce Support & Administration, Wilmington plc louiselockie.blogspot.com @LouiseLockie
  2. 2. Louise Lockie Head of Salesforce Support & Administration, Wilmington plc Co-Leader London Salesforce Women in Technology User Group Certified Salesforce Administrator London #AwesomeAdmin Award Winner 2016 @LouiseLockie louiselockie.blogspot.com
  3. 3. What we will cover Agenda
  4. 4. Why is this a common refrain? Why is it natural to resist change?
  5. 5.  Knowledge is Power Why is this a common refrain? Why is it natural to resist change?
  6. 6.  Knowledge is Power  WWIFM Why is this a common refrain? Why is it natural to resist change?
  7. 7.  Knowledge is Power  WWIFM  Fear of Unknown Why is this a common refrain? Why is it natural to resist change?
  8. 8.  Knowledge is Power  WWIFM  Fear of Unknown  No Choice Why is this a common refrain? Why is it natural to resist change?
  9. 9.  Knowledge is Power  WWIFM  Fear of Unknown  No Choice  Mutiny Why is this a common refrain? Why is it natural to resist change?
  10. 10.  Knowledge is Power  WWIFM  Fear of Unknown  No Choice  Mutiny  Apathy Why is this a common refrain? Why is it natural to resist change?
  11. 11. Sound Familiar?
  12. 12. “Yep, Me too, Guilty as Charged”
  13. 13. Rear Admiral Grace Hopper (1906-1992) "Humans are allergic to change. They love to say, 'We've always done it this way.' I try to fight that. That's why I have a clock on my wall that runs counter-clockwise.“ -------------- “The most damaging phrase in the language is we’ve always done it this way.”
  14. 14. Peter F. Drucker (1909 – 2005) “If you want something new, you have to stop doing something old” -------------- “Culture eats strategy for breakfast”
  15. 15. Five Monkeys Social Experiment 'That's Just How Things Are Done Around Here'
  16. 16. “My abilities are unchanging” Psychology of the Fixed Mindset
  17. 17. Why is this our problem?
  18. 18. Let me tell you a story A Personal Tale
  19. 19. You can take a horse to water but you can’t make it drink “If you build it, they will come” – “NO, NO they won’t”
  20. 20. Shall we give up and go home? Are our projects doomed to fail?
  21. 21. Don’t wing it Develop a Change Management Strategy
  22. 22. Understand the Impact of the Change Empathy
  23. 23. Understand the impact and scale of the change Conduct an Impact Assessment Feature by Feature  What is changing?  Who or which roles will be affected?  How much will change?  Identify: • Which processes will be removed • Which processes will be introduced • Which processes will remain unchanged  Prepare a detailed action plan for each change identified
  24. 24. Form a communication plan Communicate
  25. 25. What does success look like? Measure
  26. 26. Get ahead of the objections Navigate the Obstacles
  27. 27. Get them on board and on message Stakeholders
  28. 28. Training & Support
  29. 29. Learn from every experience Retrospective
  30. 30. Great – we won’t have to go through that again….. Job Done
  31. 31. Change Management Strategy
  32. 32. Key Takeaways
  33. 33. Q & A Louise Lockie Head of Salesforce Support & Administration, Wilmington plc louiselockie.blogspot.com @LouiseLockie
  34. 34. Thank You Louise Lockie Head of Salesforce Support & Administration, Wilmington plc louiselockie.blogspot.com @LouiseLockie Remember to tell us what you think in the event survey www.LondonsCalling.net/survey/

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