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Business Capability
Alignment Wheel
Brief Overview
Louise A Harris
July 2013
BusinessCapabilityAlignment.com
Business Capability
A coordinated set of business
resources together delivering
something (e.g. product, service,
plan, re...
Guidelines & Constraints
Aligned
Capability
Result
Business Capability Alignment Wheel
© Louise Harris 2013.
All rights re...
Business Capability Alignment Wheel
 Insight
 Interpretation
 Observation
 Knowledge
 Statistics
 Diagnostics
 Anal...
Business Capability Alignment Wheel
Consider how customer facing enterprise business processes fit into the customer’s own...
Business Capability Alignment Wheel
Consider the interplay between information technology and manual systems
Consider the ...
Business Capability Alignment Wheel
Consider people inside and outside the enterprise including the customer and partners
...
Business Capability Alignment Wheel
Consider virtual space such as web domains and mind share.
Consider all other assets t...
Business Capability Alignment Wheel
Consider identifying interim success measure targets along the capability transformati...
Guidelines & Constraints
Aligned
Capability
Result
Business Capability Alignment Wheel
© Louise Harris 2013.
All rights re...
Business Capability
Alignment Wheel
BusinessCapabilityAlignment.com
Louise.Harris@stos.ca
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Business capability alignment wheel expanded v4

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Successful strategy implementation requires effective alignment of business capabilities. What is a business capability? What considerations need to be addressed?

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Business capability alignment wheel expanded v4

  1. 1. Business Capability Alignment Wheel Brief Overview Louise A Harris July 2013 BusinessCapabilityAlignment.com
  2. 2. Business Capability A coordinated set of business resources together delivering something (e.g. product, service, plan, resource, knowledge, influence) that contributes to the organization’s purpose. © Louise Harris 2013. All rights reserved. Guidelines & Constraints Aligned Capability Result Business Capability Alignment Wheel A high performance wheel is completely aligned a) across all its parts, b) with the vehicle's other wheels c) with the vehicle’s purpose Alignment © SToS Consulting Inc. 2013. All rights reserved.BusinessCapabilityAlignment.com
  3. 3. Guidelines & Constraints Aligned Capability Result Business Capability Alignment Wheel © Louise Harris 2013. All rights reserved. Scope what is needed within an enterprise and its ecosystem to achieve strategic direction Assess business capability gaps Prioritize enterprise investments.
  4. 4. Business Capability Alignment Wheel  Insight  Interpretation  Observation  Knowledge  Statistics  Diagnostics  Analytics  Research  Data  Structured  Visual  Narrative Information Consider insights that would aid effectiveness Consider all information used whether or not it is recorded Consider the timing of information flow © SToS Consulting Inc. 2013. All rights reserved.BusinessCapabilityAlignment.com Aligned Capability Result Guidelines & Constraints
  5. 5. Business Capability Alignment Wheel Consider how customer facing enterprise business processes fit into the customer’s own process. Note that in some situations a capability is fulfilled by a single top level business process and in other situations multiple business processes are needed. © SToS Consulting Inc. 2013. All rights reserved. Process BusinessCapabilityAlignment.com Aligned Capability Result Guidelines & Constraints
  6. 6. Business Capability Alignment Wheel Consider the interplay between information technology and manual systems Consider the type of technology needed or used by customers and partners © SToS Consulting Inc. 2013. All rights reserved. Technology BusinessCapabilityAlignment.com Aligned Capability Result Guidelines & Constraints
  7. 7. Business Capability Alignment Wheel Consider people inside and outside the enterprise including the customer and partners Consider the culture of both the enterprise and the environment Consider the ideal enterprise culture that would motivate people to achieve the business result. © SToS Consulting Inc. 2013. All rights reserved. People  Expertise  Skill  Experience  Certification  Organization  Roles  Accountability  Culture  Relational Networks  Values  Behavioural Practice BusinessCapabilityAlignment.com Aligned Capability Result Guidelines & Constraints
  8. 8. Business Capability Alignment Wheel Consider virtual space such as web domains and mind share. Consider all other assets that have a book value which directly enable this capability. © SToS Consulting Inc. 2013. All rights reserved. Infrastructure BusinessCapabilityAlignment.com Aligned Capability Result Guidelines & Constraints
  9. 9. Business Capability Alignment Wheel Consider identifying interim success measure targets along the capability transformation time line Consider both externally prescribed and internally defined standards and policy. Consider how undocumented, yet accepted, business rules may also guide and constrain the capability. © SToS Consulting Inc. 2013. All rights reserved. Success Measure  Effectiveness Indicator  Performance Indicator Guidelines & Constraints  Legislation  Regulation  Standards  Policy  Methodology & Ontology  Environment BusinessCapabilityAlignment.com Aligned Capability Result Guidelines & Constraints
  10. 10. Guidelines & Constraints Aligned Capability Result Business Capability Alignment Wheel © Louise Harris 2013. All rights reserved. Articulate strategic direction Identify business capabilities Define aligned capability results Assess capability gaps Scope initiatives Build Investment Roadmap
  11. 11. Business Capability Alignment Wheel BusinessCapabilityAlignment.com Louise.Harris@stos.ca

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