Service Design Global Network Conference 2013

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Service Design Global Network Conference 2013

  1. 1. CHICKEN SHOPS, PLATFORMS & CHAOS @LouiseDowne / @hereatEngine
  2. 2. DESIGNING THE FUTURE @LouiseDowne / @hereatEngine
  3. 3. AND WHY WE SHOULDN’T @LouiseDowne / @hereatEngine
  4. 4. IMAGE BY WATCH TOWER
  5. 5. @LouiseDowne / @hereatEngine
  6. 6. THE FUTURE HAS NO MORALITY @LouiseDowne / @hereatEngine
  7. 7. DESIGN: JUST BECAUSE YOU CAN DO SOMETHING DOESN’T MEAN YOU SHOULD @LouiseDowne / @hereatEngine
  8. 8. TECHNOLOGY: IF SOMETHING CAN BE DONE IT PROBABLY WILL BE @LouiseDowne / @hereatEngine
  9. 9. RESTARTING BRITAIN 2 2013 : ‘DISJOINTED INCREMENTALISM’ CHARACTERISES PUBLIC SERVICE DESIGN: WHERE SERVICES ARE ALTERED AND ADAPTED BY CHANGING POLITICAL DRIVERS, PROFESSIONAL FASHIONS & SHIFTING INSTITUTIONAL BOUNDARIES... @LouiseDowne / @hereatEngine
  10. 10. IMAGE BY E.ON
  11. 11. IMAGE BY VIC CASAMBROS
  12. 12. IMAGE BY NASA
  13. 13. IMAGE BY DIUSGOVUK
  14. 14. SCIENCE TODAY : “THE ROVERS ENJOY CONSIDERABLE POLITICAL SUPPORT IN CONGRESS” @LouiseDowne / @hereatEngine
  15. 15. IMAGE BY WELLS FARGO
  16. 16. IMAGE BY BARCLAYS GROUP
  17. 17. SHOPPER: “I DON’T THROW MY RECEIPTS OUT STRAIGHT AWAY! THEY CAN STEAL MONEY FROM YOUR ACCOUNT IF THEY GET THE RECEIPT WITHIN 24 HOURS” @LouiseDowne / @hereatEngine
  18. 18. WHEN WE DON’T KNOW HOW A THING WORKS WE MAKE IT UP @LouiseDowne / @hereatEngine
  19. 19. FUNCTION FOLLOWS FORM @LouiseDowne / @hereatEngine
  20. 20. DAVID WEINBERGER : “SMALL THINGS LOOSELY JOINED” @LouiseDowne / @hereatEngine
  21. 21. WE CAN ONLY TRUST SOMETHING IF WE THINK WE KNOW HOW IT WORKS @LouiseDowne / @hereatEngine
  22. 22. DESIGN BORDERS NOT BOUNDARIES @LouiseDowne / @hereatEngine
  23. 23. LEARN TO SCALE HONESTLY @LouiseDowne / @hereatEngine
  24. 24. TAKE UBIQUITY SERIOUSLY @LouiseDowne / @hereatEngine
  25. 25. BE MODULAR @LouiseDowne / @hereatEngine
  26. 26. ANTICIPATE FUTURE BUSINESS NEEDS @LouiseDowne / @hereatEngine
  27. 27. CREATE AFFORDANCES @LouiseDowne / @hereatEngine
  28. 28. DON’T DESIGN THE FUTURE @LouiseDowne / @hereatEngine
  29. 29. DESIGN SOMETHING THE FUTURE CAN DESIGN @LouiseDowne / @hereatEngine

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