Finding and accessing e-       resources        Louise Cole     17/18 March 2009
Summary• Access from the Library catalogue  (Prism/OPAC)• Access from the A-Z e-resources• Access from the A-Z e-journals•...
Access from the Library catalogue• Coming soon – links for all e-journals direct  from the Library catalogue (Prism/OPAC)•...
Access from the A-Z e-resources
Access from the A-Z e-journals
Access from 360 Link
Access from 360 Link (2)
Off-campus access• Issues off-campus at the journal or article  level where single sign-on does not operate  correctly• ‘T...
Off-campus access• Some examples … try to spot where the  student might have to click
Off-campus: Science Direct
Off-campus: Science Direct
Off-campus: Springer
Off-campus: Springer
Off-campus: Wiley Blackwell
Off-campus: Wiley Blackwell
Off-campus: Emerald
Off-campus: Emerald
Off-campus: Internurse
Off-campus: Internurse
Over to you• Three scenarios• Work in groups• Imagine this is a real enquiry – what would  you do?• Include any checks you...
Scenarios• A student would like to view full-text of an article. The  journal is listed in the A-Z e-journals but she can’...
Scenarios• A student would like to view full-text of an article. The  journal is listed in the A-Z e-journals but she can’...
Scenarios• A student has followed a link from the A-Z e-resources into  Ingenta. He is being asked for payment when he tri...
Scenarios• A student has successfully logged into StudentSpace but can’t  get access to a database from the A-Z e-resource...
Support issues• Check whether problem is on-campus• Check yourself whether you can get into the  resource• Check whether e...
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Finding and Accessing E-resources (2)

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How to access e-resources at Kingston University. Prepared for training in March 2009.

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Finding and Accessing E-resources (2)

  1. 1. Finding and accessing e- resources Louise Cole 17/18 March 2009
  2. 2. Summary• Access from the Library catalogue (Prism/OPAC)• Access from the A-Z e-resources• Access from the A-Z e-journals• Access from 360 Link (databases)• Off-campus access• Support issues
  3. 3. Access from the Library catalogue• Coming soon – links for all e-journals direct from the Library catalogue (Prism/OPAC)• Example of how this might work – @bc bulletin in Prism
  4. 4. Access from the A-Z e-resources
  5. 5. Access from the A-Z e-journals
  6. 6. Access from 360 Link
  7. 7. Access from 360 Link (2)
  8. 8. Off-campus access• Issues off-campus at the journal or article level where single sign-on does not operate correctly• ‘Task force’ looking at ways of making this easier• Journal level: advise that any notes about access should be followed• Article level: at the moment 360 Link does not display notes … but this is coming
  9. 9. Off-campus access• Some examples … try to spot where the student might have to click
  10. 10. Off-campus: Science Direct
  11. 11. Off-campus: Science Direct
  12. 12. Off-campus: Springer
  13. 13. Off-campus: Springer
  14. 14. Off-campus: Wiley Blackwell
  15. 15. Off-campus: Wiley Blackwell
  16. 16. Off-campus: Emerald
  17. 17. Off-campus: Emerald
  18. 18. Off-campus: Internurse
  19. 19. Off-campus: Internurse
  20. 20. Over to you• Three scenarios• Work in groups• Imagine this is a real enquiry – what would you do?• Include any checks you would make and any issues you can identify.
  21. 21. Scenarios• A student would like to view full-text of an article. The journal is listed in the A-Z e-journals but she can’t access the content.• A student has followed a link from the A-Z e-resources into Ingenta. He is being asked for payment when he tries to access an article of interest.• A student has successfully logged into StudentSpace but can’t get access to a database from the A-Z e-resources.
  22. 22. Scenarios• A student would like to view full-text of an article. The journal is listed in the A-Z e-journals but she can’t access the content.• Check A-Z e-journals. Is the year of the article she is trying to access included in our coverage?• Try it yourself. Are you getting a request for payment or an error message?• Is the site showing that we subscribe to the content (although this is not always obvious)?• Try another article from the same journal – same result?• Check student’s record as they may be on grace logins which would block them from any external authentication.
  23. 23. Scenarios• A student has followed a link from the A-Z e-resources into Ingenta. He is being asked for payment when he tries to access an article of interest.• Check whether we do subscribe to that journal by searching for it in the A-Z e-journals. Not everything in Ingenta is available in full-text to us.• Look for any hints about accessing the content in A-Z e-journals.• Check whether the subs icon is visible against the content in Ingenta.• Try it yourself – do you get the same request for payment?• Check their user record to see if they are an odd category of user such as partner college or external – this might block their access.
  24. 24. Scenarios• A student has successfully logged into StudentSpace but can’t get access to a database from the A-Z e-resources.• Check A-Z e-resources list for any notes relating to access problems.• Check their user account to see if they are on grace logins. Suggest they change their password and then try again – note this takes a while to synchronise before they will be able to access with the new password.• Try it yourself. Can you get access to the database? Note any error messages that you see.
  25. 25. Support issues• Check whether problem is on-campus• Check yourself whether you can get into the resource• Check whether enquirer is trying to access dates we don’t have (check coverage in A-Z e-journals)• Take note of any error messages• Check user record to see if any problems, e.g. grace login• If still not sure email eresources@kingston.ac.uk or advise enquirer to do so with full details

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