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Finding and accessing e-resources

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A training session for subject teams and other helpdesk staff to highlight issues relating to off-campus authentication and to encourage more effective first-line support.

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Finding and accessing e-resources

  1. 1. Finding and accessing e-resources Louise Cole Senior Information Advisor 30/6/09 and 2/7/09
  2. 2. Summary n Access from the Library catalogue (Prism/OPAC) n Access from the A-Z e-resources n Access from the A-Z e-journals n Off-campus access n Support issues
  3. 3. Access from the Library Catalogue n Journals in the A-Z list now also listed in the catalogue as MARC updates n New update file loaded each month n A-Z continues to update after a 24 hour delay n Records separate from print title n Judith currently weeding out duplicate entries and alerting e-subs to any outstanding problems n See Abacus for an example
  4. 4. Access from the A-Z e-resources
  5. 5. Access from the A-Z e-journals
  6. 6. Off-campus access: where a student might have to click n Single sign-on problems at journal and/or article level; database level sign-on much simpler n Terminology is not always the same from one resource to another … n Nor is the position of the log in button or link … n Nor is the process once you’ve clicked on the link n … Even if your starting point is StudentSpace!
  7. 7. Those buttons – some examples
  8. 8. Off-campus access … some solutions n Screenshot project: step by step instructions in PowerPoint and later, in Captivate n Public notes available in E-journals A-Z and in 360 Link n Put pressure on publishers to standardize terminology n Any ideas to simplify process for students welcome n + revamp of E-resources FAQs on the way
  9. 9. The interactive bit … n Three scenarios. n Work in groups. n Imagine this is a real enquiry – what would you do? n Include any checks you would make and any issues you can identify.
  10. 10. Scenarios n 1.A student would like to view full-text of an article. The journal is listed in the A-Z e-journals but she can’t access the content. n 2. A student has followed a link from the A-Z e- resources into Ingenta. He is being asked for payment when he tries to access an article of interest. n 3. A student has successfully logged into StudentSpace but can’t get access to a database from the A-Z e-resources.
  11. 11. Scenario 1 n A student would like to view full-text of an article. The journal is listed in the A-Z e-journals but she can’t access the content. n Check A-Z e-journals. Is the year of the article she is trying to access included in our coverage? n Try it yourself. Are you getting a request for payment or an error message? n Is the site showing that we subscribe to the content (although this is not always obvious)? n Try another article from the same journal – same result? n Check student’s record as they may be on grace logins which would block them from any external authentication.
  12. 12. Scenario 2 n A student has followed a link from the A-Z e-resources into Ingenta. He is being asked for payment when he tries to access an article of interest. n Check whether we do subscribe to that journal by searching for it in the A-Z e-journals. Not everything in Ingenta is available in full-text to us. n Look for any hints about accessing the content in A-Z e-journals. n Check whether the subs icon is visible against the content in Ingenta. n Try it yourself – do you get the same request for payment? n Check their user record to see if they are an odd category of user such as partner college or external – this might block their access.
  13. 13. Scenario 3 n A student has successfully logged into StudentSpace but can’t get access to a database from the A-Z e-resources. n Check A-Z e-resources list for any notes relating to access problems. n Check their user account to see if they are on grace logins. Suggest they change their password and then try again – note this takes a while to synchronise before they will be able to access with the new password. n Try it yourself. Can you get access to the database? Note any error messages that you see.
  14. 14. Support issues n Check whether problem is on-campus n Check yourself whether you can get into the resource n Check whether enquirer is trying to access dates we don’t have (check coverage in A-Z e-journals) n Check whether any public notes have been followed n Take note of any error messages n Check user record to see if any problems, e.g. grace login n If still not sure email eresources@kingston.ac.uk or advise enquirer to do so with full details

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