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Presentation_HPSAW_Avnet_Sept15_Final

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Presentation_HPSAW_Avnet_Sept15_Final

  1. 1. 1 January 6, 2015 V2-0616 Transform your IT Service Desk with Avnet September 2015
  2. 2. 2 January 6, 2015 Are you spending too much time trying to manage rising ticket volumes …
  3. 3. 3 January 6, 2015 … and not paying enough attention to increasing customer satisfaction?
  4. 4. 4 January 6, 2015 There is a way you can achieve more proactive IT Service Management (ITSM)
  5. 5. 5 January 6, 2015 Experience Knowledge HP Service Anywhere HOW?
  6. 6. 6 January 6, 2015 HP Service Anywhere (HP SAW) is a cloud-based service desk solution that can…
  7. 7. 7 January 6, 2015 Empower end-users to be more self sufficient, reduce ticket volumes and share knowledge
  8. 8. 8 January 6, 2015 Giving you the power to…
  9. 9. 9 January 6, 2015 Reduce calls to your service desk by 25%
  10. 10. 10 January 6, 2015 Reduce the number of follow up and outbound calls by 25%
  11. 11. 11 January 6, 2015 Reduce service request time by 50%
  12. 12. 12 January 6, 2015 Avnet has a wealth of ITSM experience
  13. 13. 13 January 6, 2015 …and a dedicated Service Management practice
  14. 14. 14 January 6, 2015 We work with many leading organisations across EMEA
  15. 15. 15 January 6, 2015 We have been HP partners for 37 years
  16. 16. 16 January 6, 2015 We can transform HP SAW into a tailored solution to support the needs of your organisation.
  17. 17. 17 January 6, 2015 Interested in having a better business outcome?
  18. 18. 18 January 6, 2015 Contact us Leo Murphy IT Service Management E: leo.murphy@avnet.com M: +353 087 2243 113 W: services.avnet.com/europe

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