Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

PLCMC Information Technology Core Competencies

4,469 views

Published on

Presentation at ALA CLENE Preconference June 27, 2008

Published in: Technology, Education
  • Be the first to comment

PLCMC Information Technology Core Competencies

  1. 1. Developing Staff IT Support Skills Lori Reed Employee Learning & Enrichment Coordinator Public Library of Charlotte & Mecklenburg County ALA-CLENE Preconference June 27, 2008
  2. 2. Technology Surge 2000 2001 2003 2004 2005 2006 2007 <ul><li>Explosion of technology options </li></ul><ul><li>Greater demand for services </li></ul><ul><li>Higher & Higher user expectations </li></ul><ul><li>Everyone is a creator </li></ul>
  3. 3. The Old Model Funding Technology Facilities Collections Staffing
  4. 4. The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities
  5. 5. Where We Were
  6. 7. PLCMC’s Information Technology Core Competencies Core Comp Model
  7. 8. <ul><li>Four components to the PLCMC Core Competencies model. </li></ul><ul><li>Each “Core” is a building block for additional competencies. </li></ul><ul><li>Core I is the foundation on which all other competencies are built. </li></ul>PLCMC’s Information Technology Core Competencies http://tinyurl.com/yo2zmh
  8. 9. Core I <ul><li>Basic competencies, such as: </li></ul><ul><li>Accessing the Intranet </li></ul><ul><li>Entering timesheets in myHR </li></ul><ul><li>Printing </li></ul><ul><li>Saving files </li></ul>
  9. 12. Core 1 Pre-assessment
  10. 13. Core Competency Training: <ul><li>Classroom led workshops </li></ul><ul><li>Online tutorials </li></ul><ul><li>Small branch sessions </li></ul><ul><li>Self-paced learning guides </li></ul>
  11. 14. “ Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”
  12. 20. Core II Core I Core II <ul><li>Patron support competencies, such as: </li></ul><ul><li>Searching the catalog </li></ul><ul><li>Using Horizon (ILS) </li></ul>
  13. 21. Core II
  14. 25. Core I Core II Envisionware & LPT One Competencies Core III
  15. 27. Core III
  16. 28. Core III <ul><li>Specific Technology Competencies </li></ul><ul><li>AV Knowledge </li></ul><ul><li>Imaging </li></ul><ul><li>Public Technology Training </li></ul>Core I Core II Core III Core IV
  17. 30. Core IV
  18. 31. 5 Month Learning Blitz
  19. 32. Results
  20. 33. http://tinyurl.com/yo2zmh Core I Core II Core III Core IV
  21. 34. Core Competencies and Our Mission <ul><li>Enables staff to be more technologically self-sufficient professionally and personally </li></ul><ul><li>Enables staff to assist the public more effectively thus providing increased levels of Service Excellence </li></ul><ul><li>Enables all staff to take part in lifelong learning of the community in regards to technology </li></ul>Expanding minds, Empowering Individuals, enriching the community
  22. 35. Tips for Successful Implementation <ul><li>Management buy in </li></ul><ul><li>Involve staff from the beginning </li></ul><ul><li>Address fears up front </li></ul><ul><li>Communicate </li></ul><ul><li>Identify your champions </li></ul><ul><li>Accountability </li></ul><ul><li>Written goals/development plan </li></ul><ul><li>Reward success and failures </li></ul><ul><li>Be prepared for change! </li></ul>
  23. 36. Additional Resources <ul><li>Houghton-Jan, Sarah. “Technology Competencies and Training for Libraries.” Library Technology Reports 43:2 Mar/Apr 2007 </li></ul><ul><li>“ LE@D Lifelong Education at Desktop.” University of North Texas. </li></ul><ul><li><http://www.leadonline.info>. </li></ul><ul><li>“ PLCMC’s Information Technology Core Competencies List.” PLCMC. </li></ul><ul><li><http://www.plcmc.org/public/learning/plcmccorecomp.pdf>. </li></ul><ul><li>“ Sustaining Public Access Computing Programs: Technology and Management Competencies.” WebJuntion. <http://www.webjunction.org/do/DisplayContent?id=15659>. </li></ul><ul><li>“ Technology Training and Competencies for Libraries Webinar.” OPAL . 15 May 2008 <http://www.opal-online.org/houghtonjantech20080515>. </li></ul><ul><li>“ Technology Competencies for Library Staff Webinar.” WebJunction. July 2007 <http://www.webjunction.org/do/DisplayContent?id=17556>. </li></ul>
  24. 37. Questions? Contact me <ul><li>Lori Reed </li></ul><ul><li>(704) 416-0454 </li></ul><ul><li>[email_address] </li></ul><ul><li>LibraryTrainer.com </li></ul><ul><li>http://groups.google.com/group/librarylearning </li></ul><ul><li>You can view a copy of this presentation at: </li></ul><ul><li>http://www.slideshare.net/lorireed </li></ul>

×