Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Lori LaVallee Office Administrator Resume PDF


Published on

  • Be the first to comment

  • Be the first to like this

Lori LaVallee Office Administrator Resume PDF

  1. 1. LORI R. LAVALLEE 6950 Pluto Avenue, Cocoa, Florida 32927 860-916-4168 · Possessing many successful years in high volume, fast-paced administrative support and leadership roles, with a proven track record for successfully analyzing need, developing strategies and implementing solutions. My experience, education and high levels of adaptability ensure I am a value-added asset to any team! ACCOMPLISHMENTS · Selected by upper management to be an integral component of a team dedicated to starting up a new branch. Successfully collaborated with team to become productive and profitable · Consistently and regularly promoted to higher levels of responsibility; chosen by senior management for promotion to Sales Coordinator Supervisor for my “deep-rooted leadership skills that are second to none” · Trained new hires on industry and company-specific policies and procedures, ensuring seamless transition and increasing employee retention rates · Developed and implemented formalized Customer Care Process, ultimately increasing customer satisfaction survey results by over 5% PROFESSIONAL EXPERIENCE EMPLOYER: NUMOTION, Florida and Connecticut Customer Care Coordinator 2014 to Present Sales Coordinator Supervisor 2006 to 2013 Reimbursement Coordinator 1997 to 2006  Effective sales support professional with extensive product knowledge; maintaining high customer satisfaction ratings leading to repeat business  Accurate / detailed review of complex medical documents; determine insurance requirements met, decreased waiting times for customers  Experience in many supportive aspects of a major company reorganization, including on-boarding and training employees  Interact well with external / internal customers; identified customer issues, concerns, effectively resolving them; excel in customer satisfaction surveys  Proficient in Microsoft products, Outlook, and other proprietary databases; chosen to conduct beta testing on new systems implementation  Organize, manage multiple projects from start to finish  Approved time cards, managed sick / vacation leave, ensured adherence to budgets by managing overtime usage, minimized cost to organization  Billing/collections of complex medical claims; exceeded Daily Sales Outstanding(DSO) goals  Working knowledge of HIPAA, ICD-10 coding, Medicare / Medicaid, Third Party Insurance / prior authorization requirements, exposure to OSHA EDUCATION DEGREE: ASSOCIATE IN SCIENCE: Office Administration Tunxis Community College, Farmington, CT Dedicated and hardworking, graduated with honors