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Lori LaVallee Office Administrator Resume PDF

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Lori LaVallee Office Administrator Resume PDF

  1. 1. LORI R. LAVALLEE 6950 Pluto Avenue, Cocoa, Florida 32927 860-916-4168 · lorilavallee5@gmail.com Possessing many successful years in high volume, fast-paced administrative support and leadership roles, with a proven track record for successfully analyzing need, developing strategies and implementing solutions. My experience, education and high levels of adaptability ensure I am a value-added asset to any team! ACCOMPLISHMENTS · Selected by upper management to be an integral component of a team dedicated to starting up a new branch. Successfully collaborated with team to become productive and profitable · Consistently and regularly promoted to higher levels of responsibility; chosen by senior management for promotion to Sales Coordinator Supervisor for my “deep-rooted leadership skills that are second to none” · Trained new hires on industry and company-specific policies and procedures, ensuring seamless transition and increasing employee retention rates · Developed and implemented formalized Customer Care Process, ultimately increasing customer satisfaction survey results by over 5% PROFESSIONAL EXPERIENCE EMPLOYER: NUMOTION, Florida and Connecticut Customer Care Coordinator 2014 to Present Sales Coordinator Supervisor 2006 to 2013 Reimbursement Coordinator 1997 to 2006  Effective sales support professional with extensive product knowledge; maintaining high customer satisfaction ratings leading to repeat business  Accurate / detailed review of complex medical documents; determine insurance requirements met, decreased waiting times for customers  Experience in many supportive aspects of a major company reorganization, including on-boarding and training employees  Interact well with external / internal customers; identified customer issues, concerns, effectively resolving them; excel in customer satisfaction surveys  Proficient in Microsoft products, Outlook, and other proprietary databases; chosen to conduct beta testing on new systems implementation  Organize, manage multiple projects from start to finish  Approved time cards, managed sick / vacation leave, ensured adherence to budgets by managing overtime usage, minimized cost to organization  Billing/collections of complex medical claims; exceeded Daily Sales Outstanding(DSO) goals  Working knowledge of HIPAA, ICD-10 coding, Medicare / Medicaid, Third Party Insurance / prior authorization requirements, exposure to OSHA EDUCATION DEGREE: ASSOCIATE IN SCIENCE: Office Administration Tunxis Community College, Farmington, CT Dedicated and hardworking, graduated with honors

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