This document outlines different dispute resolution options on a continuum from lower to higher control and costs. It shows that negotiation and mediation involve the parties deciding the outcome themselves through informal processes, while arbitration and litigation involve a neutral third party making the decision through a more formal, structured process with higher costs.

1. Dispute Resolution Continuum
Higher Control
Lower Control
Lower Costs
Higher Costs
Parties Decide Outcome
Neutral Decides Outcome
Negotiation Mediation Arbitration Litigation
Informal
Formal
© 2013 Lorene F. Schaefer, Esq. www.OneMediation.com www.WinWinHR.com
Private
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