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Positional leaders communication pdf

Forbairt Communication

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Positional leaders communication pdf

  1. 1. FísFoghlaimForbairt © PDST 2014 This work is made available under the terms of the Creative Commons Attribution Share Alike 3.0 Licence You may use and re-use this material (not including images and logos) free of charge in any format or medium, under the terms of the Creative Commons Attribution Share Alike Licence.
  2. 2. My role as a Communicator and Facilitator
  3. 3. Participants will… • Reflect on their understanding of effective/ineffective communication and explore their own communication style • Develop an awareness of the principles of effective communication and an understanding of various communication styles • Develop an understanding of the effectiveness of different modes of communication and facilitation within their school setting Key Objectives
  4. 4. What does poor communication look like? Activity
  5. 5. Skills of Effective Communication • Discretion • Context • Tact • Sensitivity • Listening • Two way • Being professional • Timing • Language • Ethics • Emotional Intelligence/Situation al Awareness
  6. 6. • Communication style questionnaire or self- reflection activity • Know Thyself!
  7. 7. Communication- Some Thoughts
  8. 8. 7% 37% 55%
  9. 9. Active Listening ‘Most people do not listen with the intent to understand; they listen with the intent to reply. They’re filtering everything through their own paradigms, reading their autobiography into other people’s lives’ Stephen Covey
  10. 10. Abridged- Listening Exercise-
  11. 11. Elements of Active Listening Respond Appropriately Pay Attention Show you are Listening Active Listening Defer Judgement Provide Feedback
  12. 12. Video
  13. 13. • Hidden agendas • Lack of Emotional Intelligence (inability to read the situation) • Absence of Feedback • Stress and fatigue (timing) • Climate of mistrust • Personal Communication Styles Barriers to effective communication
  14. 14. What does a poor Facilitator look like?
  15. 15. What is Facilitation? Facilitation is helping or guiding a group’s discussion such that the group achieves its goals To"facilitate" means to make easier or less difficult A facilitator is someone who makes a group’s work easier by structuring and guiding the group
  16. 16. Somebody who will... Remain a neutral party Lead without taking the reins Allows everyone to be heard Give tools and structure Keep things on track
  17. 17. Somebody who will... Support people in identifying their own goals and developing their own action plans Use consensus to help the group to make decisions Manage conflict and maintain a positive working environment Enhance group effectiveness!
  18. 18. • A facilitator is best when people barely know that he or she exists • A good facilitator is one who talks little. When the work is done , the aim fulfilled, they will all say, “We did this ourselves” The Essence of Facilitation
  19. 19. Mark Twain said.... “Sometimes it is better to keep your mouth shut and appear stupid than to open it and remove all possible doubt” He also said... “the tongue weighs little but is hard to hold”