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Successfully Partnerships to Serve Immigrant Communities Today

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Presentation at REFORMA National Conference IV in Denver, Colorado on September, 2011.
It features examples of Queens Library's services for immigrants in the areas of financial literacy, health and citizenship.
Additionally, the presentation includes statistics about the Hispanic population in the USA and New York City.

Published in: Education, Health & Medicine
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Successfully Partnerships to Serve Immigrant Communities Today

  1. 1. Loida Garcia-Febo Coordinator, New Americans Program, Queens Library Successful Partnerships to Serve Immigrant Communities Today
  2. 4. http://2010.census.gov/2010census/data/
  3. 5. http://www.cbsnews.com/stories/2011/03/24/national/main20046755.shtml
  4. 7. U.S. Foreign-Born Population 37,960,773 12.5% of the total population Year of entry 2000 to 2008: 30% Not a citizen: 57% 2008 American Community Survey, US Census Bureau
  5. 8. Facts 50.5 million Hispanic population in the USA 43% increase from 2000 to 2010 http.//www.census.gov/newsroom/releases/archives/income_wealth/cb10-144.html
  6. 9. Facts 63% Mexican background 9.2% Puerto Rican 3.5 Cuban 3.3 Salvadoran 2.8 Dominican http.//www.census.gov/newsroom/releases/archives/income_wealth/cb10-144.html
  7. 10. Facts 148% increase in the Hispanic population in South Carolina 46.3% the percentage of New Mexico's population that was Hispanic in 2010. Highest of any state. http.//www.census.gov/newsroom/releases/archives/income_wealth/cb10-144.html
  8. 11. Facts 4.7 million, the Hispanic population in Los Angeles County (highest of any county) 96% proportion of the population of Webb County, TX that was Hispanic as of 2010.
  9. 12. Number of States in which Hispanics were the largest minority groups: 25 Arizona, California, Colorado, Connecticut, Florida, Idaho , Illinois, Iowa , Kansas , Maine, Massachusetts, Nebraska , Nevada, New Hampshire , New Jersey, New Mexico, New York, Oklahoma , Oregon, Rhode Island, Texas, Utah , Vermont , Washington and Wyoming . http.//www.census.gov/newsroom/releases/archives/income_wealth/cb10-144.html
  10. 13. Facts Spanish language: 35 million the number of US residents 5 and older who spoke Spanish at home in 2009 – they constituted 12% of US residents. (17 million in 1990) http.//www.census.gov/newsroom/releases/archives/income_wealth/cb10-144.html
  11. 14. Facts 25.3% the poverty rate among Hispanics in 2009, up from 23.2% in 2008. 32.4% the percentage of Hispanics who lacked health insurance in 2009, up from 30.7% in 2008. http.//www.census.gov/newsroom/releases/archives/income_wealth/cb10-144.html
  12. 15. Shopping plaza in Elmhurst offering a Chinese supermarket, Vietnamese food, Indian food, Thai food, Malaysian food and “Italian” Pizza.
  13. 16. Foreign-born Population <ul><li>1,086,586 </li></ul><ul><li>47.4% of the total population </li></ul><ul><li>Year of entry 2000 to 2008: 24% </li></ul><ul><li>Not a citizen: 47% </li></ul>2008 American Community Survey, US Census Bureau
  14. 17. Language Ability 2008 American Community Survey, US Census Bureau
  15. 18. Queens ranks #1 in NYC... <ul><li>Hispanics </li></ul><ul><ul><li>Colombian (78%) </li></ul></ul><ul><ul><li>Peruvian (70%) </li></ul></ul><ul><ul><li>[Mexican: has increased 333.6%, 2nd in NYC] </li></ul></ul>
  16. 19. Three Major Components <ul><li>Consumer Health Resources Center </li></ul><ul><li>Health Literacy Program </li></ul><ul><li>Queens Library Health Link </li></ul>
  17. 20. By building on already-strong relationships between Community Libraries and Queens communities, Queens Library is <ul><li>Helping to decrease health disparities in Queens. </li></ul><ul><li>Increasing access to cancer screening and care among medically underserved communities. </li></ul><ul><li>Strengthening our role as the heart of the community by facilitating access to public health information to all in the community. </li></ul><ul><li>Providing tools for Queens’ residents to develop their capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions. </li></ul>
  18. 21. <ul><li>Consumer Health </li></ul><ul><li>Resources Center </li></ul>
  19. 22. Consumer Health Resources Center <ul><li>In 2000, funds from The Jacob and Valeria Langeloth Foundation funded the Langeloth Convalescent Education and Information Center and a Medical Librarian. </li></ul><ul><li>In 2006, the Consumer Health Resources Center was established in CEL. </li></ul><ul><li>It has more than 3,700 reference and circulating titles in English and Spanish. </li></ul><ul><li>Participates in the interlibrary loan program and referral system of the National Network of Libraries of Medicine. NNLM Doc. </li></ul>
  20. 23. <ul><li>The Center is staffed by the Medical Librarian: </li></ul><ul><ul><li>Answers questions and phone calls from Monday to Friday from 2:30 to 4:30 p.m. </li></ul></ul><ul><ul><li>Provides training of staff and customers in use of medical and health databases. </li></ul></ul><ul><ul><li>Actively helps to organize health fairs. </li></ul></ul><ul><ul><li>Participates in health-related programs for the public. </li></ul></ul>
  21. 24. Establishes partners and networks with health-related organizations. - Creates brochures and flyers for customer education. - Develops pathfinders about health-related topics. - Creates booklists about health topics
  22. 25. B o o k l i s t s
  23. 26. <ul><li>English for Your Health: </li></ul><ul><li>A Health Literacy Curriculum for Beginning ESOL Learners </li></ul>
  24. 27. Health Literacy Program <ul><li>How it works at QL </li></ul><ul><ul><li>Curriculum goals: </li></ul></ul><ul><ul><ul><li>Help students acquire the language necessary to navigate the health care system </li></ul></ul></ul><ul><ul><ul><li>Provide students with content-specific knowledge about the American health system </li></ul></ul></ul><ul><ul><ul><li>Teach preventive health knowledge </li></ul></ul></ul>
  25. 28. Health Literacy Program <ul><li>Curriculum begins with basics: parts of the body, describing symptoms and making doctors appointments and starting with session seven, covers: </li></ul><ul><ul><li>reading medicine labels, healthy lifestyle habits, paying for health care and using the Internet to find health information. </li></ul></ul>
  26. 29. Languages spoken by Health Literacy learners: <ul><ul><li>Spanish </li></ul></ul><ul><ul><li>Chinese </li></ul></ul><ul><ul><li>Bengali </li></ul></ul><ul><ul><li>Haitian Creole </li></ul></ul>
  27. 30. <ul><li>Curriculum begins with basics: parts of the body, describing symptoms and making doctors appointments and starting with session seven, covers: </li></ul><ul><ul><li>reading medicine labels, healthy lifestyle habits, paying for health care and using the Internet to find health information. </li></ul></ul>
  28. 31. Food Pyramid
  29. 32. Health Literacy Students
  30. 33. Flyers about Health Literacy Classes
  31. 37. <ul><li>A partnership between Queens Library, Albert Einstein College of Medicine, The American Cancer Society and Queens Cancer Center. </li></ul><ul><li>A community-based approach to increase cancer prevention, screening, and treatment. </li></ul>
  32. 38. <ul><li>Overall Goal : Increase access to cancer screening and care among medically underserved communities. </li></ul>
  33. 39. <ul><ul><li>Created Cancer Action Councils (CAC) </li></ul></ul><ul><ul><ul><li>Small groups of community members who will use their local knowledge and expertise to inform program planning to extend the reach and effectiveness of standard services </li></ul></ul></ul><ul><ul><li>Hired two full-time public health outreach specialists to contact community agencies </li></ul></ul><ul><ul><li>Added Cancer Core Collections in English and Spanish at 20 libraries </li></ul></ul>How it works
  34. 40. <ul><ul><li>Schedules mammography van visits to libraries and community organizations within library’s service areas. </li></ul></ul><ul><ul><ul><li>Service provided to uninsured women, regardless of their immigration status. </li></ul></ul></ul><ul><ul><li>Provides educational programs. </li></ul></ul>How it works
  35. 43. Results <ul><li>More than 12,000 people have been reached through HealthLink outreach. </li></ul><ul><li>More than 3,000 programs. </li></ul><ul><li>Success Story : 12+ women received free cancer treatment after being screened on the mobile mammography unit at library events. </li></ul>
  36. 44. Saving Lives
  37. 45. Saving Lives <ul><li>During a breast exam, a lump was discovered in a woman, who was referred to Queens Cancer Center where she started treatment- free of charge! </li></ul><ul><ul><ul><ul><ul><li>Queens Library HealthLink </li></ul></ul></ul></ul></ul>
  38. 46. Queens Library is Saving Lives <ul><li>During a Health Fair at Central Library, a customer’s blood pressure reading was unusually high, an ambulance was dispatched and the customer was taken to an area hospital. </li></ul><ul><ul><ul><ul><ul><li>Consumer Health Center </li></ul></ul></ul></ul></ul>
  39. 47. Partnership with the Queens Health Network
  40. 48. Queens Library is Saving Lives <ul><li>“ I learned that every hospital have an interpreter for my language and I can ask for interpreter.” </li></ul><ul><li>“ Before I attended the class, I can’t go to the hospital because I can’t speak English; only I go to Korean doctor; now I go to American hospital and doctor.” </li></ul><ul><ul><li>Health Literacy Program </li></ul></ul>
  41. 49. <ul><li>“ I always buy white rice & white bread. After this class, I buy wheat bread and brown rice.” </li></ul><ul><ul><ul><ul><ul><li>Health Literacy Program </li></ul></ul></ul></ul></ul>
  42. 50. Financial Literacy in the Community
  43. 51. Financial Literacy in the Community Collections Programs Staff development Videos Website
  44. 52. Financial Literacy in the Community Arabic Bengali Chinese English Korean Spanish
  45. 53. Financial Literacy in the Community Partners
  46. 59. <ul><ul><li>Partnering with the Center for Integration and Advancement of New Americans (CIANA). </li></ul></ul><ul><ul><li>Piloted in 2008. </li></ul></ul><ul><ul><li>Established as a monthly program in January 2009. </li></ul></ul><ul><ul><li>2,000 people have attended programs from 2009-2011. </li></ul></ul>Pathway to U.S. Citizenship
  47. 61. Immigration Law in Spanish
  48. 62. Spanish Language “Faces” Campaign
  49. 63.
  50. 64. Loida Garcia-Febo [email_address]

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