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Logicalis Case Study - API Healthcare

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The Logicalis Enterprise Cloud provides API Healthcare a launch pad for its workforce management software-as-a-service offerings.

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Logicalis Case Study - API Healthcare

  1. 1. The Logicalis Enterprise Cloud providesAPI Healthcare a launch padfor its workforce managementsoftware-as-a-service offerings.API Healthcare needed—and was, in fact, developed in part with API HealthcareAPI Healthcare is an independent software vendor (ISV) that in mind. Logicalis Enterprise Cloud is a multi-tiered cloudoffers a comprehensive workforce management solution to infrastructure built on a set of predefined services with flexiblehealthcare organizations of all sizes. Its product line includes support levels. The infrastructure underlying the platformeverything from a touch-screen badge reader for employee incorporates ITIL V3 best management practices. It is designedself-service to business analytics that help departments for complete redundancy, leveraging enterprise-class servers,effectively manage the complex staffing requirements of their storage and networking infrastructure. It is SAS70-certified andorganizations. API Healthcare has been in business for over has implemented safeguards that are in line with HIPAA and28 years and has more than 1,000 hospitals and healthcare other regulations.organizations as clients. Hosting its solutions in the Logicalis Enterprise Cloud platformAPI Healthcare’s clients had been asking about accessing its made it possible for API Healthcare to give its clients whatsolutions as a service instead of having to host it in their own they wanted without having to expand its own data center anddata centers. A classic operating expense vs. capital expense hire employees around-the-clock to support it. The Logicalisargument. The problem for API Healthcare was that providing Enterprise Cloud is supported by Logicalis’ more than atheir software-as-a-service would require building up their own decade’s worth of experience as a managed service provider.data center, not their core competency. For API Healthcare, that means Logicalis is able to monitor and manage everything from the operating system down, leaving APIThe cloud computing model seemed like a potential solution, Healthcare free to focus on managing its solutions for its clients.but not just any cloud would do. API Healthcare had specific “Logicalis managed services auto-generates incident reportstechnical requirements and healthcare clients that must comply and we have a dashboard so we can see exactly what resourceswith specific industry regulations. we are consuming—everything we need to know,” Hardenbrook says. “Logicalis does a lot for us.”“Our solutions, aren’t something you can just throw on yourbasic public cloud,” says API Healthcare Technical Product Before going live with its first hosted solution for a client,Manager Jon Hardenbrook. Hardenbrook says API Healthcare performed extensive tests to prove that it could meet the needs of a hypotheticalHardenbrook says when he asked his contacts at HP and healthcare organization with 170,000 employees. Not only didIBM for a recommendation, they all told him he should talk to the platform and the solution pass all the tests with flying colors,Logicalis. but conducting the test also dramatized one of the benefits of cloud computing: API Healthcare was able to deploy 100 virtualLogicalis Enterprise Cloud servers, run its tests, and then undeploy all 100 servers in underThe Logicalis Enterprise Cloud had everything API Healthcare one week’s time.
  2. 2. “It was a great fit for us organizationally. Logicalis has been everything we thought a cloud provider should be—and more. They’ve been so willing to work with us every step of the way. It’s a great relationship. Logicalis is a true partner.” Jon Hardenbrook, Technical Product Manager, API Healthcare “There’s no way you could do that in the physical world,” wanted to go,” he says. “It was a great fit for us organizationally. Hardenbrook notes. Logicalis has been everything we thought a cloud provider should be—and more. They’ve been so willing to work with us Competitive Advantage every step of the way. It’s a great relationship. Logicalis is a true The ability to offer its software as a service provided API partner.” Healthcare a competitive advantage, Hardenbrook says. “Our clients don’t have to buy anything, and we can significantly About Logicalis reduce the timeframe for implementation by hosting it on the Logicalis is an international provider of integrated information Logicalis cloud as opposed to installing it at their data center.” and communications technology (ICT) solutions and services founded on a superior breadth of knowledge and expertise API Healthcare’s clients like the hosted model on several levels: in communications and collaboration, data center, and Their departments like the workflow capabilities of the API professional and managed services. Healthcare solutions that make it possible to more effectively manage their staff and provide better quality care to their Logicalis Group employs over 1,900 people worldwide, including patients while controlling labor costs. Their CFOs like the idea highly trained service specialists who design, specify, deploy of being able to pay a fixed fee for the service out of their and manage complex ICT infrastructures to meet the needs of operations budget. And their IT departments like the fact that over 5,000 corporate and public sector customers. To achieve they don’t have to support, monitor or manage the solution in this, Logicalis maintains strong partnerships with technology their already crowded data centers. leaders such as Cisco, HP, IBM and Microsoft. API Healthcare now offers all of its solutions in the hosted The Logicalis Group has annualized revenues of $1 billion, from model. Hardenbrook notes some clients who had an API operations in the UK, US, Germany, South America and Asia Healthcare solution in their data centers have since migrated to Pacific, and is fast establishing itself as one of the leading IT and the hosted version. “I sincerely think that this is a trend. It makes Communications solution integrators, specializing in the areas of too much fiscal sense for the life of the solution to move it out to advanced technologies and services. a managed format instead of keeping it all in-house. Logicalis has put us on the leading edge of that trend.” The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with Hardenbrook says there has been a very high comfort level revenues in excess of $4 billion. working with Logicalis since their earliest conversations. “Our companies had similar thought processes on where we What can we do for your organization? Contact Logicalis to learn how we can help you realize the benefits of smart IT solutions. Visit us on the Web at www.us.logicalis.com, or call 866-456-4422 today.© 2011 Logicalis, Inc. Logicalis is a trademark of Logicalis, Inc. All other trademarks and registered trademarks are the property of the respective owners. 4/11

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