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Liz Rusius CV

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Liz Rusius CV

  1. 1. Liz Rusius CURRICULUM VITAE
  2. 2. CURRICULUM VITAE – Liz Rusius (AKA - Willy Louise Rusius) 43-51 Round Ridge Road, Jimboomba Qld 4280 Mobile: 0410 615 056 Email: loesrusius@gmail.com PERSONAL STATEMENT_________________________________ I bring with me honesty, reliability, a good sense of humor and a determination to persevere and succeed at whatever task is required of me. Given the opportunity to utilise my experience as a Sales Support Representative, Secretary and Administration Officer, coupled with strong customer service/retail/team skills, and a readiness to adapt to all situations, I believe I am capable of attaining and maintaining the quality standards required for a Full time Position with Creative Activation for the Walt Disney Studios Home Entertainment program. KEY ATTRIBUTES________________________________________ • Effective oral communication; diplomatic and tactful with professionals and non-professionals at all levels. • Professional attitude toward customer satisfaction, resulting in an excellent reputation with customers. • Proven successful in managing a territory and increasing sales and customer service. • Committed to producing results above and beyond what’s expected. • Ability to work unsupervised or effectively as part of a team environment. • Keen to learn and willing to undertake new challenges. • Resourceful and self-confident; get the job done, and do it well. • Practical talent for seeing what needs to be done and doing it. • CAREER OVERVIEW_____________________________________ Dates Employer Positions Held May 2003 (Current) Creative Activation (Retail Performance) Brisbane Qld. Acting Qld State Manager, Sales Support Representative for the Walt Disney Studios Home Entertainment Account Demonstrator Auditor 2003 CRS Australia, Brisbane (Government Rehabilitation Service) Administration Officer (Learning & Development) Oct 2000 – 2003 Bowhill Pet Resort Willawong Qld. Assistant Manager Administration Officer/Customer Service 1997 – 1999 Richmond Shearing (Family Business) Manager/Administration Officer 1995 – 1996 QIDC (Suncorp Metway Business Banking) Richmond Qld. Administration Manager/Officer Receptionist 1993 - 1994 1984 – 1990 Digital Equipment B.V. Utrecht, The Netherlands Secretary Help Desk Operator / Shipping Clerk 1991 – 1993 NOVI (Netherlands Education Institute for Information Technology) Maarsenbroek, The Netherlands Product Controller 1984 Tennatio Exhibitions B.V. Rotterdam, The Netherlands Assistant Exhibition Organiser 2
  3. 3. CURRICULUM VITAE – Liz Rusius (AKA - Willy Louise Rusius) 43-51 Round Ridge Road, Jimboomba Qld 4280 Mobile: 0410 615 056 Email: loesrusius@gmail.com CAREER PROFILES______________________________________ ACTING QLD STATE MANAGER / SALES SUPPORT REPRESENTATIVE FIELD ASSISTANT / DEMONSTRATOR CREATIVE ACTIVATION (Retail/Merchandising Agents) May 2003 (Current) Key Accountabilities: Acting Qld State Manager for the Walt Disney Studios Home Entertainment Account • Looking after 15 Sales Representatives. Budgeting, store and time allocation clearly communicating what needs to be done on a weekly basis, reporting, resolving conflicts and issues. Full Time Sales Support Representative – Walt Disney Studios Home Entertainment Account • Managing a territory of between 16 and 50 retailers/ grocery stores; liaising with store managers and staff to enhance business performance and achieve monthly sales targets. • Meeting budgets/goals/targets – working closely with and assisting the team leader meet organisational/sales/profitable objectives. • Relationship development within the territory; negotiating with store managers/staff. • Merchandising; setting up effective promotional displays in prominent positions to enhance sales; negotiating for prime positions and utilising this area effectively – maintaining stock levels/replenishment and visual displays. • Administrative/computerised data maintenance; completing various compliance reports and timesheets. • Training new staff/assistants as required to ensure the organisation’s vision and professionalism is maintained at all times. • Effectively working as part of the team to ensure tactical/Blitz Programs are handled promptly within given timeframes; attending team members to share ideas of reaching organisational/sales objectives in the market. Demonstrator • Setting up and demonstrating food products/phones in shopping centres/stores; explaining product and benefits/technological developments of the product, preparing food samples. • Building customer relations and ensuring product knowledge/sales/displays are effective magnets for capturing sales; meeting sales targets. Sales Support Representative/Merchandiser • Previously for Canon, Optus, Sony Playstation. Optus Auditor • Check compliance in Optus World Stores. • Communicate with store manager and report any non-compliance back to Retail Performance on the website. Achievements/Awards • Certificate of Appreciation – For Outstanding Field Execution on the Disney Program • Outstanding Achiever of the Year 2008 • Sales Support Representative of the Year 2006 • Award for excellence in 2011 • Progressed from Field Assistant (Buddy) to Acting State Manager. ADMINISTRATION OFFICER CRS AUSTRALIA 2003 (Government Rehabilitation Organisation) Key Accountabilities: Learning and Development Programs/Training 3
  4. 4. CURRICULUM VITAE – Liz Rusius (AKA - Willy Louise Rusius) 43-51 Round Ridge Road, Jimboomba Qld 4280 Mobile: 0410 615 056 Email: loesrusius@gmail.com • Reintegrating people back into the workforce through a Government training program initiative – processing training nominations, and checking applicant details/information. • Coordinating and booking training venues, coordinating/preparing training material/handouts/training information. • Cost allocating training events; monitoring pricing and obtaining quotations. 4
  5. 5. CURRICULUM VITAE – Liz Rusius (AKA - Willy Louise Rusius) 43-51 Round Ridge Road, Jimboomba Qld 4280 Mobile: 0410 615 056 Email: loesrusius@gmail.com ASSISTANT MANAGER ADMINISTRATION OFFICER CUSTOMER SERVICE BOWHILL PET RESORT 2000 - 2003 Key Accountabilities: • Managing the daily activities of the resort including planning/coordinating work rosters/leave for staff, staff supervision and training (overseeing daily operational procedures) – leading the team to achieve optimal outcomes on a daily basis. • Administrative duties including coordinating bookings, processing payments, maintaining computerised database/information - wrote the operations manual. • Customer Service/Reception duties including handling telephone enquiries, providing quotations, and showing potential customers the resort and operational effectiveness. • Ensuring a high standard of care of animals within the pet resort; ensuring WH&S, security, cleanliness and hygiene standards were well maintained within the resort. PARTNER (FAMILY BUSINESS) RICHMOND SHEARING 1997 - 1999 Key Accountabilities: • Managing all aspects of the business including administrative/bookkeeping requirements (Quicken), preparing wages and compliance with ATO requirements. • Assisting with shed duties and cooking as required. • During 1990/1991 I came to Australia from The Netherlands on a working holiday. I worked for 3 months as a Jillaroo on a sheep station near Blackall. In 1993 I moved to Australia and gained experience as Shop Assistant/Retail Sales on the Sunshine Coast before heading to NSW and Victoria. During 1994 ad 1997 I gained additional experience as a Shed Hand working for various shearing contractors in Hamilton Vic and Broken Hill NSW. ADMINISTRATION MANAGER/OFFICER RECEPTIONIST QIDC (NOW: SUNCORP METWAY BUSINESS BANKING) 1995 - 1996 Key Accountabilities: • Administrative Manager/Officer; preparing and checking legal documentation, filing, record maintenance, preparing input documents for LMS, Infinity and Unibanks and following up, processing incoming/outgoing mail, arrears control, banking, data entry/word processing, stock control, petty cash, and checking a wide range of reports and taking the necessary action to ensure compliance with banking industry procedures, ensuring budgets were accurate and monitored. • Receptionist; diarising future activities, handling customer enquiries in the reception area and telephone contact. 5
  6. 6. CURRICULUM VITAE – Liz Rusius (AKA - Willy Louise Rusius) 43-51 Round Ridge Road, Jimboomba Qld 4280 Mobile: 0410 615 056 Email: loesrusius@gmail.com SECRETARY / HELP DESK OPERATOR SHIPPING CLERK DIGITAL EQUIPMENT B.V. 1993 Key Accountabilities: • Secretarial support for 2 managers and 20 sales staff which included agenda planning, monitoring electronic mail, preparing a wide range of correspondence, organising customer events, updating customer files, processing incoming/outgoing mail, stock control, and telephone/reception duties. • Help Desk Operator; first line support to Digital employees, managing helpdesk administration, and providing information regarding systems, networks, telecoms etc. – point of contact between end users and specialists. Wrote Policies and Procedures manual. • Shipping Clerk; logistics order administration, stock control, contact with foreign Digital plants, and updating financial records on spreadsheets. Achievements: • Completed various training courses including Team Data, Computer/Systems Operations, Product Training, All in 1 for Professionals PRODUCT CONTROLLER NOVI 1991 - 1993 (Netherlands Education Institute for Information Technology) Key Accountabilities: • Product Control; maintaining information flow to colleges regarding stock, setting up and maintaining customer files, order administration, stock control, invoicing of books and study material, preparing study material for printing, ordering study material from publishers, and controlling original study material. • Customer Service; telephone, processing mail and archiving. PERSONAL DEVELOPMENT COURSES__________________ • MYOB and MICROSOFT WORD / EXCEL • ATS Analytic Trouble Shooting EDUCATION______________________________________________ • MAVO (High School), Utrecht, The Netherlands (1982) Dutch, English, French, Biology, History, Physics • KLOS (Nursery Teacher School), Bilthoven, The Netherlands (1982 – 1983) • MBO-V (Nursing School), Rotterdam, The Netherlands (1983 – 1984) REFEREES_______________________________________________ Julie Shale Qld Team Leader Walt Disney Studios Home Entertainment Creative Activation Tel: 0431504936 Eileen O’Donnell Senior Manager For Field Program Walt Disney Studios Home Entertainment Tel: 0408556514 6
  7. 7. CURRICULUM VITAE – Liz Rusius (AKA - Willy Louise Rusius) 43-51 Round Ridge Road, Jimboomba Qld 4280 Mobile: 0410 615 056 Email: loesrusius@gmail.com SECRETARY / HELP DESK OPERATOR SHIPPING CLERK DIGITAL EQUIPMENT B.V. 1993 Key Accountabilities: • Secretarial support for 2 managers and 20 sales staff which included agenda planning, monitoring electronic mail, preparing a wide range of correspondence, organising customer events, updating customer files, processing incoming/outgoing mail, stock control, and telephone/reception duties. • Help Desk Operator; first line support to Digital employees, managing helpdesk administration, and providing information regarding systems, networks, telecoms etc. – point of contact between end users and specialists. Wrote Policies and Procedures manual. • Shipping Clerk; logistics order administration, stock control, contact with foreign Digital plants, and updating financial records on spreadsheets. Achievements: • Completed various training courses including Team Data, Computer/Systems Operations, Product Training, All in 1 for Professionals PRODUCT CONTROLLER NOVI 1991 - 1993 (Netherlands Education Institute for Information Technology) Key Accountabilities: • Product Control; maintaining information flow to colleges regarding stock, setting up and maintaining customer files, order administration, stock control, invoicing of books and study material, preparing study material for printing, ordering study material from publishers, and controlling original study material. • Customer Service; telephone, processing mail and archiving. PERSONAL DEVELOPMENT COURSES__________________ • MYOB and MICROSOFT WORD / EXCEL • ATS Analytic Trouble Shooting EDUCATION______________________________________________ • MAVO (High School), Utrecht, The Netherlands (1982) Dutch, English, French, Biology, History, Physics • KLOS (Nursery Teacher School), Bilthoven, The Netherlands (1982 – 1983) • MBO-V (Nursing School), Rotterdam, The Netherlands (1983 – 1984) REFEREES_______________________________________________ Julie Shale Qld Team Leader Walt Disney Studios Home Entertainment Creative Activation Tel: 0431504936 Eileen O’Donnell Senior Manager For Field Program Walt Disney Studios Home Entertainment Tel: 0408556514 6

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