Transportation agencies and the mobile app

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On overview of the wireless device usage in the U.S., and a description of the development of the Washington State Department of Transportation's (WSDOT) new mobile phone apps.

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Transportation agencies and the mobile app

  1. 1. Transportation Agencies and the Mobile ‘App’<br />Why hitting a moving target is so important …<br />Lloyd D. Brown, Director of Communications<br />NTPAW 2010 Annual Meeting, Boise, Idaho<br />September 16, 2010<br />
  2. 2. Why shoot for a moving target?<br />Here’s what we’ll cover:<br />Mobile devices: That’s where the people are!<br />If you don’t build it, someone else will.<br />WSDOT’s App<br />9/16/2010<br />2<br />
  3. 3. General Internet demographics<br />74% of American adults (ages 18 and older) use the Internet <br />Source: http://www.pewinternet.org/Reports/2010/Internet-broadband-and-cell-phone-statistics/Report.aspx<br />9/16/2010<br />3<br />
  4. 4. How do people access the Internet?<br />60% of American adults use broadband connections at home  <br />55% of American adults connect to the Internet wirelessly<br /> 83% of adults have cell phones or smartphones and, among them, 35% have accessed the Internet via their phone. <br />9/16/2010<br />4<br />
  5. 5. Connected devices are here to stay<br />iPhones<br />Android phones<br />Blackberry phones<br />Microsoft phones<br />Kindles<br />iPads<br />Netbooks<br />Photo by PACMan3000<br />9/16/2010<br />5<br />
  6. 6. A culture of ‘apps’<br />Among cell phone owners, 29% have downloaded apps to their phone and 13% have paid to download apps. <br />“An apps culture is clearly emerging among some cell phone users, particularly men and young adults.” <br /><ul><li>Kristen Purcell, Associate Director for Research at the Pew Internet Project. </li></ul>9/16/2010<br />6<br /><ul><li>Source: http://pewinternet.org/Reports/2010/The-Rise-of-Apps-Culture.aspx</li></li></ul><li>Mobile devices are a market force<br />Apple is manufacturing 2 million iPads each month, rising to 3 million for the Holiday season.<br />Apple is estimated to be selling 2 million iPhone 4 units each month.<br />iPod touch accounts for around one-third of iOS devices, suggesting similar sales levels.<br />Source:http://blogs.computerworld.com/16887/is_apple_selling_over_6_million_ios_devices_a_month?source=rss_blogs<br />9/16/2010<br />7<br />
  7. 7. Mobile phones open opportunities<br />New York Times: “Other cultural forces aside, minorities, lower-income households and younger adults access the Internet at higher rates on mobile devices because they often do not have computers at home.” <br />Source: http://www.nytimes.com/2010/08/02/technology/02drill.html?_r=1<br />Photo by Ed Yourdon<br />9/16/2010<br />8<br />
  8. 8. Consider this … <br />Tweens (8-14) have always known life with mobile phones and Internet!<br />A study conducted by Walt Disney across six European countries – UK, Spain, Germany, Italy, France, Poland showed the following usage behavior among pre-teens<br />Number of kids who access the Internet : 80%<br />Tweenswho use Internet for games : 74%<br />Tweenswho use Internet for homework : 59%<br />Favorite way to communicate with friends<br />Face-to-face communication : 30%<br />SMS : 15%<br />Online chat : 14%<br />Cell Phone : 10%<br />Source: http://www.brandrepublic.com/News/976825/Gaming-popular-internet-activity-tweens/<br />9/16/2010<br />9<br />
  9. 9. The major players …<br />Apple's App Store: 250,000 applications<br />Google's Android Store: 80,000 applications (up from 30,000 just six months ago) <br />“Smartphones that run on Google's Android operating system also are expected to outsell iPhones this year. IDC, another tech research firm, estimates that by 2014, Android devices will hold world-wide market share of 25% while the iPhone's share will drop to 11% from 15% this year.” <br />Source: http://online.wsj.com/article/SB10001424052748704644404575481471217581344.html?mod=WSJ_Tech_LEFTTopNews<br />9/16/2010<br />10<br />
  10. 10. The mobile ‘app’ is the next step<br />Since 1990s, government has increasingly turned to Internet as a way to more efficiently provide services.<br />In the last decade, government agencies have embraced social networking tools as a way to engage <br />WSDOT already uses Flickr, YouTube, Facebook, Blogspot and Twitter to engage with the public.<br />9/16/2010<br />11<br />
  11. 11. Let’s look at the WSDOT web stats<br />WSDOT has seen growth in percentage of web page views from mobile phones.<br />Web site averages 25 million page views each month<br />On average, 1.5 million page views each month are from mobile browsers<br />Top mobile devices accessing the web site:<br />iPhone<br />Android OS<br />iPad<br />9/16/2010<br />12<br />
  12. 12. If you don’t build it, someone else will<br />Before WSDOT launched its app, others were already ‘selling’ its data.<br />9/16/2010<br />13<br />
  13. 13. What’s in WSDOT’s app?<br />Modeled from content in Whitehouse.gov iPhone app<br />The WSDOT app offers direct access to traffic information, as well as agency promotional information<br />Started with Android app, moved to iPhone OS<br />9/16/2010<br />14<br />
  14. 14. Connecting WSDOT’s info web<br />Flickr photos<br />News releases<br />9/16/2010<br />15<br />
  15. 15. The pay off …<br />What people really want is traffic information<br />9/16/2010<br />16<br />
  16. 16. What’s the response so far?<br />User comments vary:<br />*** Works good for what it is<br />*** Force closes often when in maps...but good start of a useful tool<br />* This app sucks<br />***** Ridiculous and awesome! Everything in the palm of your hand<br />***** Keeps getting better and better! Great work, DOT!<br />***** This app is fantastic!<br />iPhone app<br />7,267 downloads <br />26 ratings<br />3 stars <br />Android app<br />12,939 downloads <br />7,941 active installs<br />205ratings <br />4.5 stars<br />9/16/2010<br />17<br />Source: WSDOT data through Tuesday, Sept. 14, 2010<br />
  17. 17. WSDOT’s app plan<br />WSDOT chose to write its code in house. That source code is now available for use at http://github.com/wsdot/.<br />Technical questions? contact Jeremy Bertrand, WSDO T web guru, at bertraj@wsdot.wa.gov. <br />9/16/2010<br />18<br />
  18. 18. Conclusion<br />Our business has changed tremendously, mobile apps are the next step.<br />The explosion of wireless devices is creating a culture of ‘apps’<br />The people are already there. If we aren’t filling the demand, someone else will. <br />9/16/2010<br />19<br />
  19. 19. Transportation Agencies and the Mobile ‘App’<br />Contact: <br />Lloyd D. Brown, Director of Communications<br />American Association of State Highway and Transportation Officials<br />(202) 624-5802 office<br />(202) 907-3434 cell<br />lbrown@aashto.org<br />9/16/2010<br />20<br />

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