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Meet your new
call center talent.
Sources:
1. Frost & Sullivan:
https://cdn2.hubspot.net/hubfs/703373/pdf/Landing_Page_Whi...
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Leveraging a Remote Call Center Workforce to Improve CX

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The way organizations attract, hire and retain their call center talent has been the same for decades. Why? Now is the time to look past location and start sourcing based on skills. Customers receive higher quality service from agents with more life and professional experience when organizations move from a traditional call center to a home-based customer service team.

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Leveraging a Remote Call Center Workforce to Improve CX

  1. 1. Meet your new call center talent. Sources: 1. Frost & Sullivan: https://cdn2.hubspot.net/hubfs/703373/pdf/Landing_Page_White_Papers/How_We_Work_Today.pdf 2. TINYpulse: https://cdn2.hubspot.net/hubfs/443262/pdf/TINYpulse_What_Leaders_Need_to_Know_About_Remote_Workers.pdf 3. HRDive: https://www.hrdive.com/news/most-workers-say-theyd-be-more-productive-working-at-home/532022/ 4. Buffer: https://open.buffer.com/state-remote-work-2018/ Professional by nature Decades of work experience1 College educated1 Motivated to help others Accountable for results Thrives in autonomous environments Takes ownership of their schedule Download the Remote Agent Blueprint and get to know how companies can leverage a remote workforce to elevate their customer experience. If companies can look beyond traditional call center limitations, they have a massive opportunity to leverage higher skilled workers that deliver higher quality service. The way organizations attract, hire and retain their call center talent has been the same for decades. Why? But to attract top talent, you need to think like top talent. Understand the modern customer service workforce: Seeking opportunities outside of the 40 hour office workweek Now is the time to look past location and start sourcing based on skills. Customers receive higher quality service from agents with more life and professional experience when organizations move from a traditional call center to a home-based customer service team. Is your organization ready? 75% feel more loyal to organizations that offer flexible work options3 90% plan on working remotely for the rest of their careers4 91% report getting more work done from home2 43% choose to work from home for the flexibility4 Download at: liveops.com/blueprint

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