Lithium Telecom Social CXP in 2013

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Lithium Telecom Social CXP in 2013

  1. 1. 64% saw call volumes go down in 2012—twice the global average#1 in:• Use of Social to Drive Business Impact—65%• Use of Social to Transform the Customer Experience—73%• Drive conversion through owned social hubs—64%• Enlist customers to help other customers (social support)—82%• Enlist customers to share ideas (social innovation)—82%social goals and strategies spread evenly across the business

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