Culture Building and Culture Change - NEW Online Academy

1. Sample Slides Session One All content © CulturSpire.com 2017

2. Why This Training (c) 2017 CulturSpire.com 2 Culture IS A company’s biggest P&L center. Culture IS NOT Easy work … but it is SIMPLER than you imagine if you know the principles. STICKY Culture YOUR GOAL as an organization? Foster a TRIBE where people feel passionate, united, and proud.

3. Goals for Modern Culture Academy • Get executives on board by speaking the language of ROI in culture: There’s no either/or between happy people and healthy, profitable growth. • Learn + assess your culture and apply SPECIFIC strategies and tools to foster a high performing, team-centric, talent-magnet company culture. • Share and interact around best practices for team and organizational engagement. • Participate in a community of culture builders who inspire, create, and expect MORE from work. Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

4. About Lisa Jackson (c) 2017 CulturSpire.com 4 18 years’ experience training leaders in culture methods with both Fortune 500 companies and Small-Medium Businesses. Worked globally and in the U.S. on large-scale culture change and transformational initiatives. Author of 2 books on transforming corporate culture. Keynote speaker and thought leader on The Modern Workplace, and why culture as a unique internal brand is crucial to out- performing competitors. Mom of two Millennials. Revolutionary and change agent at heart. Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

5. (c) 2017 CulturSpire.com 5 Revolution: The Perfect Storm of 3 forces… And it’s just getting started… INTERNET Transparency GLOBAL Transparency EMPLOYEE Transparency Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

6. The Two-Kingdom World a Great Products attract LOYAL CUSTOMERS Great Cultures attract (and keep) SMART, TALENTED PEOPLE (c) 2017 CulturSpire.com 6 Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

7. You Know The Stats … (c) 2017 CulturSpire.com 7 70 -90% Of annual company revenues across a range of industries are derived from new products launched within the past three years. 50% Of mergers fail to generate expected synergy, and to achieve ROI cost increases are passed onto customers. Since 2000, Gallup has reported 2/3 of workers are disengaged. 2/3rds Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

8. More Change is Around the Corner… (c) 2017 CulturSpire.com 8 Gen X 75% Millennial Millennials (1981-1997) are the largest generation in the U.S. workforce as of 2015. By 2025, three out of four workers globally will be Millennials. The average length of service at any one company for Millennials is 2.6 years. Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

9. What It’s Costing Companies • The average raise an employee can expect is 3 percent, but given the cost of inflation, it amounts to a mere 1 percent in additional spending power. • If an employee leaves a company, they can look forward to a 10-20 percent increase in salary; as much as 50% for high-demand talent. • The national turnover rate has hovered around 45% for several years; 60% of that is voluntary. Retail and leisure industries have the highest turnover rates. • Culture MATTERS: Culture Building is for companies who compete to win great Talent (not just Customers.) (c) 2017 CulturSpire.com 9 Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

10. (c) 2017 CulturSpire.com 10 Redesigning and Reinventing: • Workplace environments • Meetings • Policies and Practices for Hiring, On-Boarding, Promoting • Communication practices … will support a sustainable stream of Smart, Talented People who can foster innovation and profitable growth. The Future of Work = Creating a place people WANT TO BE. The Future is Now Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

11. Leaders New Job Title (c) 2017 CulturSpire.com 11 CIO VP SALES DIRECTOR, PRODUCT INNOVATION T h i s P h o t o b y U n k n o w n A u t Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

13. Assessment: Change Begins Here Ask Inspire Design Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

14. Topics We Cover… • Principles of culture building for leading rapid change • Overview of 5 core practices of modern culture building • ROI: Culture as a performance driver, tied to strategic change • Executive / leader engagement and empowerment of employees • Building and unleashing culture champions • Creating a strong start (or refresh) in culture building efforts • Best Practices for Assessment • Live Q&A • Much more! Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

15. Assessment: Change Begins Here Ask Inspire Design Why culture? Why now? What is the opportunity? What happens if we do nothing different? INTERVIEW: CEO/President, Top Leaders, Key Customers, Key Influencers in your employee audience. ALL change begins with a compelling WHY. Develop a business case for culture: Identify growth targets, merger plans, talent goals. A compelling vision of the Culture Future – with soft and hard evidence - is ESSENTIAL at this stage. Your Culture Assessment Approach should MAKE positive change in itself. Design it to engage, inspire, innovate. It should aim to touch 100% of the target employee base, through mixed methods: • Surveys (develop your own or use a benchmark tool) • Focus Groups • Interviews Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

16. Culture ROI: 5 Questions to Develop Your Business Case Ask Inspire Design 1. What business results are executives concerned about improving, changing, or expanding? Articulate them CLEARLY. Ask them, don’t guess. 2. What people results are showing signs of early trouble? Turnover, lack of adoption of change, leadership pipeline, angry customers. Get NUMBERS. 3. Collect 2-3 anecdotes from Powerful Influencers in the company, that address WHY we must work on our culture. Don’t leave this to chance. 4. What is the trajectory if we don’t change? 5. What Quick Wins can you target? (ONE specific Department whose leader is bought into change. ONE pain point: “High turnover is stunting growth.”) 6. Find a credible leader on the Executive Team to champion the culture work, and sell them first. It is not always the CEO, but ideally it is someone closely tied to the business. Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

17. Culture ROI Worksheet *Less stress, better morale, trust in leadership. Common Organizational Result $$ Impact Soft Impact* Lower Turnover / attrition Higher attendance Reduced healthcare usage, costs Improved cooperation across Departments Fewer mistakes / rework on projects Increased process innovation Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

18. What Derails Assessment: Avoid the Iceberg • Leaders who don’t care. Watch their actions and body language, not their WORDS. Don’t start if they aren’t “in” – it makes things worse. (Trust me, I’ve been doing this for 18 years.) • Over-design – HR and OD folks, it’s so easy to Scope Creep!” Best to keep it simple and GET MOVING. • Ignoring disenfranchised groups. You have to withstand some fire and venting in this. These people can become your biggest allies if you do it right. • Data-collection without a plan to share the results. As we’re not talking about an email with an indecipherable chart. Plan for DIALOGUE with people. How will you USE and IMPLEMENT what you hear? Otherwise you create false hope and people become more disengaged. What’s down here sinks your ship Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

19. Business Case for Culture: One Company’s Story Call Center based in Mexico, faced with 200% turnover and corporate goal to double in size within 2 years. Challenge: How to create a business case that met senior executive buy-in to invest in the culture. Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

20. Culture Assessment Approach: Keeping it Simple Telecom company post-merger = 150 employees. Discuss the approach they took to cultural assessment, and the impact on the executive team. Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

21. Awareness: Inspire A Movement Where Moveme nts Begin Learning Centered Change Top- Down & Bottom- Up Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

22. Topics We Cover… • Awareness: Principles for building momentum at different levels: • VP and up • Director level • Manager/Supervisor • Front lines • When should culture change? • Effective attention to levels of change / motivation for culture work • Introduction to The Modern Workplace habits + “Learning Centered Culture” • Alignment – Introduction of 6 crucial steps Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500

23. Please Join Us for Modern Culture Academy… (First Session comes with money-back guarantee) Modern Culture Academy Enrollment Early Bird Deadline August 4 – Saves $500