Tourism and hospitality: Create an online accommodation booking process

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Harmony4Tourism supports the online booking process for accommodations. By showing screen shots (UI), the actual process is presented step-by-step. Additional features:
(1) party composition data (all traveler details)
(2) customer support/service desk in case accommodations are "sold out"
(3) availability file complies with XFT (eXchange For Travel) standard

The presentation also contains some examples of the configuration (rules, decision tables, UI dialogs and expressions).
This process was created with "zero" coding

Published in: Travel, Technology
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  • The Booker (i.e. John Doe) on the website would not see this - We show this however to demonstrate the power of Decision Support for internal users.
  • The Booker (i.e. John Doe) on the website would not see this - We show this however to demonstrate the power of Decision Support for internal users.
  • Tourism and hospitality: Create an online accommodation booking process

    1. 1. Business professionals in Tourism & hospitality Create the “quote and book an accommodation” business process Using Google DOCS spreadsheets (no coding!)
    2. 2. The business process “quote and book an accommodation” • Must support all user interactions – Customer requires a quotation – User can book the accommodation • Include “travelling party details” • Personal info of travelers is required • Support “customer support [team]” • No accommodations available? Special request! • Deployed in the “cloud” • • • • superb performance & scalability This demo: displays decision support [optional] bookings to back-end via ESB Mobile [UI] supported
    3. 3. Scenario • John & Susan Doe live in the UK – plan to book an accommodation in France – Two kids (Betsy and Tim - aged 8 and 14) • They book in Nov 2012 - for May 2013: – Early booking discount is applied – Preferences are discounted • 8 step booking process for John – accommodation, extra’s – travelling party person details
    4. 4. All screens are automatically generated in standard Harmony UI. Customization of UI is simple and applied automatically for PHP. DISCLAIMER
    5. 5. Step 0: sets initial parameters 2 1 3 1. 2. 3. User logs on as “customer”: has access to one event/process Users enters data Decision support immediately responds with market data determines that an ID is required
    6. 6. 1st step: select Parc Decision support the results of input 1. Create quote = Yes: proceed with “stay details” 2. No: prompt for “email listing”
    7. 7. 2nd step: select accommodation 2 1 Entering data – Decision support shows 1. That a key is created (XFT format) 2. Availability + price are retrieved 3. Discount is calculated 4. Determines next (3) steps (see next slide) 3
    8. 8. Outstanding work items (I) 1 2 1. 2. In decision support from the previous step: 3 events / work items are required Harmony shows these as work items 1. Booker details will be next
    9. 9. Booker details 1 2 3 1. 2. 3. Entering the age (55+) Additional discounts are calculated New events (work items) are generated (see next slide)
    10. 10. Outstanding work items (II) 1 After specifying “booker details” more events / work items are generated by Harmony 1. “stay detail children” is next
    11. 11. 1 Children are travelling 2 At “selecting an accommodation” John Doe entered Children = Yes 1. For Chlidren aged between 3 – 12 years 2. Age & name are required
    12. 12. Display total price & book 1 2 Total price is generated by Harmony when all data exists 1. When John Doe decides to book 2. Harmony calculates new stock
    13. 13. Details of travelers are required 1 2 2 1. 2. 3. Outstanding work after creating the booking Traveler details (result from booking) UK travelers require identification for France
    14. 14. Case data Harmony collects and time stamps all data and records all user access to the case
    15. 15. How to create this business process HARMONY CONFIGURATION
    16. 16. The configuration contains 1. Dialog 1. 2. 3. Each process step is a dialog Traveler details (result from booking) UK travelers require identification for France
    17. 17. The configuration contains • Dialogs (process step/activity) – Dialogs are the visual representation • Rules – Define process logic (sequence) • Decision Tables – Well defined structure – easy to maintain • Expressions – Calculations (and other) • Other (not included in this overview) – Files, templates, authorization
    18. 18. Dialogs
    19. 19. Rule structure
    20. 20. Decision table “determine market" The 1st step “determine market” has two input parameters requestor and destination [country]
    21. 21. Decision tables for discounts
    22. 22. The “availability” file 1 2 3 1. 2. 3. Decision table provides part of key (226) Expression creates key Availability file contains QTY per date. Price differs per date.
    23. 23. Configuration overview get Quote Part Number of Total rows Rules 30 (50) - Dialogs (process steps) 17 (25) 85 6 (8) > 1mln Reference files MDT none (1) DT 5 (6) Expressions 21(25) Templates 2 (5) Groups 4 (5) Development time (weeks) 2 (4) (in brackets) is the estimate for a fully developed version MDT = multi-dimensional decision table. 200
    24. 24. For more information • Visit – http://www.slideshare.net/LiquidSequence/industry-solutionsoverview-tourism • Business process flowchart – https://www.lucidchart.com/publicSegments/view/506effe60018-4a24-8bf5-709c0acf01b7/image.png • Video Harmony – http://www.slideshare.net/LiquidSequence/tourism-harmonyonline-demo-no-audio-edit • Video Testimony: testing the process – http://www.slideshare.net/LiquidSequence/automated-testingusing-google-docs-spreadsheets-testimony-part-i • Follow us on Google+: – https://plus.google.com/+Liquidsequence/posts • Our YouTube channel: – https://www.youtube.com/user/LiquidSequence

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